Code: 42:03
Description:
Electrical problem (fault, current limit, overheating) in scan-axis motor
Remedy:
Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. 2. Reconnect the power cord, then turn on the printer. 3. Check for any visible obstacles restricting the movement of the carriage assembly. Remove any obstacle to let the carriage move freely along the whole scan axis. Service engineer: 1. Check that the scan-axis motor cable is undamaged and correctly corrected to the engine PCA. 2. Replace the scan-axis motor. See Scan Axis Motor. 3. Replace the engine PCA
Code: 45.1:03, 45.1:10
Description:
Error in the rewinder 1 system (upper rewinder)
Remedy:
Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Remove the paper from roll 1. Reconnect the power cord, then turn on the printer. 2. The rewinder will be tested automatically during boot up. Service engineer: 1. Check that the rewinder 1 cable is undamaged and correctly connected to the engine PCA. 2. Replace the upper roll rewinder.
Code: 45.2:03, 45.2:10
Description:
Error in the rewinder 2 system (lower rewinder)
Remedy:
Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Remove the paper from roll 2. Reconnect the power cord, then turn on the printer. 2. The rewinder will be tested automatically during boot up. Service engineer: 1. Check that the rewinder 2 cable is undamaged and correctly connected to the engine PCA 2. Replace the lower roll rewinder.
Code: 46.1:10
Description:
Error in the upper pump of the PHA blowing system
Remedy:
Call agent: • Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. Service engineer: 1. Check that the pump cable is undamaged and correctly corrected to the engine PCA. 2. Replace the upper pump.
Code: 46.2:10
Description:
Error in the lower pump of the PHA blowing system
Remedy:
Call agent: • Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. Service engineer: 1. Check that the pump cable is undamaged and correctly corrected to the engine PCA. 2. Replace the lower pump.
Code: 47.5:10
Description:
Problem at the starwheel lifter motor end of the travel sensor
Remedy:
Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. 2. Check for any visible obstacles restricting the movement of the starwheel assembly, then clear the obstruction. 3. Perform the scan-axis starwheel diagnostic test to troubleshoot the problem further. Service engineer: 1. Check that the starwheel lifter sensor cable is undamaged and correctly connected to the engine PCA. 2. Replace the starwheel lifter sensor. See Starwheel Motor. 3. Replace the engine PCA.
Code: 47:03, 47:10
Description:
Starwheel motor error
Remedy:
Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. 2. Check for any visible obstacles restricting the movement of the starwheel assembly, then clear the obstruction. 3. Perform the scan-axis starwheel diagnostic test to troubleshoot the problem further. Service engineer: 1. Check that the starwheel assembly cable is undamaged and correctly corrected to the engine PCA. 2. Replace the starwheel motor. See Starwheel Motor. 3. Replace the engine PCA
Code: 48:00
Description:
PRS Actuator system failure
Remedy:
Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. 2. Perform the scan-axis PRS diagnostic test to troubleshoot the problem further. Service engineer: 1. Check that the PRS Actuator cable is undamaged and correctly connected to the engine PCA. 2. Replace the printhead-to-paper space solenoid. 3. Replace the engine PCA.
Code: 52:10
Description:
Drop detector failure
Remedy:
Call agent: • Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. Service engineer: 1. Check that the drop detector cable is undamaged and correctly connected to the service station board. 2. Replace the drop detector. See Service Station with Drop Detector. 3. Replace the service station. See Service Station with Drop Detector.
Code: 54.4:03
Description:
Pinchwheel lifter motor error
Remedy:
Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. 2. Check for any visible obstacles restricting the movement of the pinchwheel assembly, then clear the obstruction. Service engineer: 1. Check that the pinchwheel motor assembly cable is undamaged and correctly connected to the engine PCA. 2. Replace the pinchwheel lifter motor. See Pinch Wheel Assembly. 3. Replace the engine PCA.
Code: 55:10
Description:
Cannot access the line sensor EEPROM
Remedy:
Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. 2. Perform the carriage test to troubleshoot the problem further. Service engineer: 1. Replace the line sensor. See Line Sensor. 2. Replace the carriage PCA. See Engine PCA.
Code: 56:01
Description:
Drive roller analog encoder homing failed
Remedy:
Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. 2. Perform the paper path test to troubleshoot the problem further. Service engineer: 1. Replace the encoder disk and encoder sensor. 2. Replace the engine PCA. See Engine PCA.
Code: 59.1:09
Description:
Two electrical parts have been replaced at the same time
Remedy:
Service engineer: • Replace one part at a time, and restart the printer before replacing another.
Code: 59.2:00
Description:
An unsupported or reused part has been installed
Remedy:
Service engineer: • Install only new parts recommended by hp for this printer.
Code: 59.3:10
Description:
Wrong information stored on CryptoAsic
Remedy:
Call agent: • Switch the power off at the rear of the printer, wait two minutes, then switch it back on again. Service engineer: • Escalate the case to Level 3, requesting new CryptoAsic SIM licenses. Update the CryptoAsic SIM with the delivered licenses.
Code: 59.4:10
Description:
CryptoAsic failure
Remedy:
Call agent: • Switch the power off at the rear of the printer, wait two minutes, then switch it back on again. Service engineer: 1. Reseat the CryptoAsic SIM PCA. 2. Order an CryptoAsic SIM PCA Service Kit. Escalate to Level 3 providing printer Serial Number, Product Number, and the serial number of the CryptoAsic SIM Service Kit. Replace the CryptoAsic SIM PCA. Write in an empty USB the file provided by Level 3. Plug the USB in the printer and reboot. If booting fails, enable diagnostic package with the USB and provide logs to Level 3. 3. Replace the engine PCA.
Code: 59.5:19
Description:
CryptoAsic type mismatch
Remedy:
Call agent: • Switch the power off at the rear of the printer, wait two minutes, then switch it back on again. Service engineer: 1. Order an CryptoAsic SIM PCA Service Kit. Escalate to Level 3 providing printer Serial Number, Product Number, and the serial number of the CryptoAsic SIM Service Kit. Replace the CryptoAsic SIM PCA. Write in an empty USB the file provided by Level 3. Plug the USB in the printer and reboot. If booting fails, enable diagnostic package with the USB and provide logs to Level 3. 2. Replace the engine PCA
Code: 59.6:19
Description:
Printer serial number mismatch
Remedy:
Call agent: • Switch the power off at the rear of the printer, wait two minutes, then switch it back on again. Service engineer: 1. Order an CryptoAsic SIM PCA Service Kit. Escalate to Level 3 providing printer Serial Number, Product Number, and the serial number of the CryptoAsic SIM Service Kit. Replace the CryptoAsic SIM PCA. Write in an empty USB the file provided by Level 3. Plug the USB in the printer and reboot. If booting fails, enable diagnostic package with the USB and provide logs to Level 3. 2. Replace the engine PCA.
Code: 59.7:14
Description:
CryptoAsic generic error
Remedy:
Call agent: • Switch the power off at the rear of the printer, wait two minutes, then switch it back on again. Service engineer: • Order an CryptoAsic SIM PCA Service Kit. Escalate to Level 3 providing printer Serial Number, Product Number, and the serial number of the CryptoAsic SIM Service Kit. Replace the CryptoAsic SIM PCA. Write in an empty USB the file provided by Level 3. Plug the USB in the printer and reboot. If booting fails, enable diagnostic package with the USB and provide logs to Level 3.

Code: 60.1:11
Description:
Initialization error (cannot read RFID tag)
Remedy:
Call agent: 1. Switch the power off at the rear of the printer, wait two minutes, then switch it back on again. 2. Check the power cord; try connecting it to another power socket. Service engineer: 1. Check that the RFID device is correctly connected. 2. If the error persists, get the diagnostic package (see Appendix C: Obtaining the diagnostics package) and contact Level 3 providing print Serial Number and Product Number.
Code: 60.2:17
Description:
Initialization error (RFID has incorrect data)
Remedy:
Call agent: 1. Switch the power off at the rear of the printer, wait two minutes, then switch it back on again. 2. Check the power cord; try connecting it to another power socket. Service engineer: 1. Check that the RFID device is correctly connected. 2. If the error persists, get the diagnostic package (see Appendix C: Obtaining the diagnostics package) and contact Level 3 providing print Serial Number and Product Number.
Code: 61:01
Description:
Incorrect or unsupported file format (advisory)
Remedy:
Call agent: 1. Check whether the printer supports the file format. Formats such as PS, PDF, TIFF, and JPEG are supported by PostScript printers only. 2. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. 3. Check the printer’s graphic language setting (see the user's guide). 4. Resend the file to the printer. 5. Update the firmware.
Code: 61:04.1
Description:
PostScript fonts seem to be missing (advisory)
Remedy:
Call agent: • Update the firmware to re-install the fonts.
Code: 61:04.2
Description:
Unknown PostScript ID sent to printer (advisory)
Remedy:
Call agent: • Update the firmware.
Code: 61:08
Description:
Incor rect paper type specified in job (advisory)
Remedy:
Call agent: • Change the paper type and resend the job.
Code: 61:08.1
Description:
Job cannot be printed because it is password-protected (advisory)
Remedy:
Call agent: • Resend the job without password protection.
Code: 61:08.2
Description:
Job contains format errors or incorrect settings (advisory)
Remedy:
Call agent: 1. Ensure that the file format sent is supported by the printer. 2. Resend the job using the Embedded Web Server.

Code: 61:09
Description:
Unexpected end of job (advisory)
Remedy:
Call agent: 1. Resend the job. 2. Resend the job using the Embedded Web Server.
Code: 61:10
Description:
Job timed out (advisory)
Remedy:
A slow computer processing complex files can pause for longer than the default printer timeout, in which case some elements of the job may be lost. Call agent: 1. Increase the I/O timeout using the printer's front panel (see 'Configure network settings' in the user’s guide). 2. Resend the job from a faster computer. 3. Resend the job using the Embedded Web Server. 4. Use the “print to file” option in the driver and copy the resulting file to a USB flash drive. Print from the USB flash drive.
Code: 63:04
Description:
Network interface error
Remedy:
Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. 2. Check that the network cable is correctly connected to the network interface. 3. Update the firmware. Service engineer: 1. If the printer is blocked showing the system error persistently; check that the network interface card (including the riser) are correctly connected. 2. If the printer is blocked showing the system error persistently; replace the network interface card.
Code: 63:10
Description:
Network interface error
Remedy:
Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. 2. Check that the network cable is correctly connected to the network interface. 3. Update the firmware. Service engineer: 1. Check that the network interface card (including the riser) are correctly connected. 2. Replace the network interface card.
Code: 63:20
Description:
Potential problem in the network interface (advisory)
Remedy:
Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. 2. Check that the network cable is correctly connected to the network interface. 3. Update the firmware. Service engineer: 1. Check that the network interface card (including the riser) are correctly connected. 2. Replace the network interface card.
Code: 71:03
Description:
Out of memory
Remedy:
Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. 2. Resend the job with one or more of the following changes: • Decrease resolution to 300 dpi. • Select Economode print mode. • Select the Send job as bitmap option.
Code: 71:08
Description:
Insufficient display list
Remedy:
Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. 2. Resend the job with one or more of the following changes: • Decrease resolution to 300 dpi. • Select Economode print mode. • Select the Send job as bitmap option.
Code: 72.02
Description:
A service calibration should be performed (advisory)
Remedy:
Call agent: • To find out which service calibration to perform, print the calibration status. At the front panel, press , then , then Internal prints > Service information prints > Print calibration status. Perform whichever calibration is needed.
Code: 74.08:04
Description:
Firmware update problem
Remedy:
Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. 2. Try again to update the firmware. If necessary, see Appendix B: Updating firmware in boot mode. 3. Download the firmware file again, as the file that you have may be corrupted. Service engineer: • Replace the front panel.
Code: 74.1:04
Description:
Error uploading paper preset (advisory)
Remedy:
Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. 2. Ensure that the connection between the computer and the printer is functioning properly. 3. Try again to upload the paper preset. 4. Ensure that the version of the paper preset is compatible with the firmware version in the printer. You can check this on the same Web page from which you downloaded the paper preset.
Code: 74:01
Description:
Error uploading firmware update file (advisory)
Remedy:
Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. 2. Ensure that the connection between the computer and the printer is functioning properly. 3. Try again to upload the firmware update file.
Code: 76:03
Description:
The hard disk is full
Remedy:
Call agent: 1. Remove any unnecessary files from the hard disk using the Embedded Web Server. 2. Run the Hard Disk Recovery Utility.
Code: 78.1:04
Description:
Paper settings area missing in paper settings file (advisory)
Remedy:
Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. 2. Update the firmware.
Code: 78:08
Description:
Paper does not support borderless printing (advisory)
Remedy:
Call agent: • Use a paper type that supports borderless printing. NOTE: This should be resolved by the customer without assistance.
Code: 79.2:04
Description:
Generic Operating System error
Remedy:
Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. 2. Update the firmware. 3. See Appendix A: How to troubleshoot system error 79:04 and 79.2:04. 4. Information available by pressing while viewing the system error screen; or, preferably, provide the diagnostic package.
Code: 79:03
Description:
Generic firmware error
Remedy:
Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. 2. Update the firmware. 3. Information available by pressing while viewing the system error screen; or, preferably, provide the diagnostic package.

Code: 79:04
Description:
Generic firmware error
Remedy:
Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. 2. Update the firmware. 3. See Appendix A: How to troubleshoot system error 79:04 and 79.2:04. 4. Information available by pressing while viewing the system error screen; or, preferably, provide the diagnostic package.
Code: 80:03
Description:
Stacker overdrive motor error
Remedy:
Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. 2. Test the cutter. Perform a 'Form Feed & Cut', and verify the paper can be cut. See The cutter does not cut well. 3. Perform the stacker overdrive motor diagnostic test to troubleshoot the problem further. Service engineer: 1. Check that the stacker overdrive motor cable is undamaged and correctly connected to the engine PCA. 2. Replace the stacker overdrive motor. See Overdrive. 3. Perform the stacker overdrive Service Calibration. 4. Check the system initializing the printer and performing a "form feed and cut" action, or printing a small job.
Code: 81:01
Description:
Paper servo shutdown, possible paper jam
Remedy:
If this error is reported during printer setup, it may indicate that the printer has been dropped during transportation, causing structural damage. Before continuing with the 81:01 troubleshooting, first look for structural damage. To identify the structural damage, look for the following three things: • Persistent 81:01 error codes • Platen fingers rubbing on the roller surface, leaving black marks on the roller • A gap in the platen beam. If there is any gap in the vertical direction between the plastic of the platen and the metal side plate, then the chassis is damaged and the printer cannot be repaired. If no structural damage, continue with these steps: Call agent: 1. Check for any visible obstacles restricting the movement of the drive roller. If there is a wrinkled mass of paper inside the paper path, lift the pinchwheels and clear the obstruction. 2. Perform the paper drive diagnostic test to troubleshoot the problem further. Service engineer: 1. Check the connections on the engine PCA; the paper advance drive is connected to the connector labeled Paper Motor. 2. Adjust the encoder disc and motor mount configuration using the paper advance drive installation instructions. 3. Replace the paper advance drive.
Code: 86:01
Description:
Scan axis servo shutdown, possible paper jam
Remedy:
Call agent: 1. Open the window and check for any visible obstacles restricting the movement of the carriage assembly. If there is a wrinkled mass of paper inside the paper path, lift the pinchwheels and clear the obstruction. 2. Turn off the printer and unplug the power cord. Try to move the carriage manually. Check that the cutter disengages correctly and that the carriage is not blocked by the service station. 3. Perform the scan-axis diagnostic to obtain further information on the problem. Service engineer: 1. Check the integrity and tension of the carriage belt. If the belt is damaged, replace it. 2. Lubricate the scan axis. 3. Perform a Encoder Strip verification and check it runs successfully.
Code: 87:01
Description:
Problem reading the scan-axis encoder (advisory)
Remedy:
Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. 2. Ensure that the encoder strip is clean. If it is dirty, clean it, paying special attention to the area near the service station. 3. Replace the carriage PCA.
Code: 89:03
Description:
Stacker ramps motor error
Remedy:
Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Remove all paper from the stacker and basket. Reconnect the power cord, then turn on the printer. 2. Perform the stacker ramps motor diagnostic test to troubleshoot the problem further. Service engineer: 1. Check that the stacker ramps motor cable is undamaged and correctly connected to the engine PCA. 2. Replace the stacker ramps motor.
Code: 90.1:03
Description:
Diverter valves motor error, valves stalled in High position
Remedy:
Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Remove all paper from the stacker and basket. Reconnect the power cord, then turn on the printer. 2. Perform the output valve test to troubleshoot the problem further. 3. Perform the output valves calibration to check system performance, and troubleshoot further. Service engineer: 1. Check that the diverter valves motor cable is undamaged and correctly connected to the engine PCA. 2. Perform the diverter valves Service Calibration 3. If the error persists, disassemble the stacker, and perform the output valves test in order to see if the valves are able to move without problems (ignore the result of the test). See Output Valve Test. 4. If the valves are moving properly, replace the stacker. See Stacker. 5. Perform the diverter valves, stacker overdrive Service Calibrations. 6. Check the system, initializing the printer, and performing a "form feed and cut" action.
Code: 90.2:03
Description:
Diverter valves motor error, valves stalled in Low position
Remedy:
Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Remove all paper from the stacker and basket. Reconnect the power cord, then turn on the printer. 2. Perform the output valve test to troubleshoot the problem further. 3. Perform the output valves calibration to check system performance, and troubleshoot further. Service engineer: 1. Check that the diverter valves motor cable is undamaged and correctly connected to the engine PCA. 2. Replace the valves motor and sensor. See Valves Motor. 3. Perform the diverter valves Service Calibration 4. Check the system, initializing the printer, and performing a "form feed and cut" action.
Code: 90:03, 90.0:03
Description:
Diverter valves motor error
Remedy:
Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Remove all paper from the stacker and basket. Reconnect the power cord, then turn on the printer. 2. Make sure customer has FW release MRY_03_00_xx or newer. 3. Perform the output valve test to troubleshoot the problem further. 4. Perform the output valves calibration to check system performance, and troubleshoot further. Service engineer: 1. Check that the diverter valves motor cable is undamaged and correctly connected to the engine PCA. 2. Replace the valves motor and sensor. See Valves Motor. 3. Perform the diverter valves Service Calibration 4. If the error persists, disassemble the stacker, and perform the output valves test in order to see if the valves are able to move without problems (ignore the result of the test). See Output Valve Test. 5. If the valves are moving properly, replace the stacker. See Stacker. 6. Perform the diverter valves, stacker overdrive Service Calibrations. 7. Check the system, initializing the printer, and performing a "form feed and cut" action.
Code: 93.0.n:10
Description:
Ink pressure error in first test during in Printhead filling for color n
n indicates the failing color: • n=0 stands for photo black • n=1 stands for gray • n=2 stands for matte black • n=3 stands for cyan • n=4 stands for magenta • n=5 stands for yellow
Remedy:
Call agent: • If no SE 93.2.n:10 appears it means that the issue was fixed after the customer reseated the printhead.
Code: 93.1.n:10
Description:
Ink pressure error in Second spitting test during in Printhead filling for color n
n indicates the failing color: • n=0 stands for photo black • n=1 stands for gray • n=2 stands for matte black • n=3 stands for cyan • n=4 stands for magenta • n=5 stands for yellow
Remedy:
Call agent: • During the tube filling, the first spitting test with the printhead failed the temperature check in color n. If no SE 93.3.n:10 appears it means that the issue was fixed after the customer reseated the printhead.
Code: 93.2.n:10
Description:
Temperature error in First test during in Printhead filling for color n
n indicates the failing color: • n=0 stands for photo black • n=1 stands for gray • n=2 stands for matte black • n=3 stands for cyan • n=4 stands for magenta • n=5 stands for yellow
Remedy:
Call agent: 1. After the customer reseated the printhead, the printer failed in the second test of ink pressure for color n. This means that color n in the printhead might not be filled with ink, or the tubes are leaking. 2. Run primer and Ink Delivery System tests, and troubleshoot accordingly. 3. If tests run successfully: a. Moisten tube septums with water. b. Upgrade firmware. c. Purge tubes again with new printhead and new supplies (60ml min per color).
Code: 93.3.n:10
Description:
Temperature error in second spitting test during in Printhead filling for color n
n indicates the failing color: • n=0 stands for photo black • n=1 stands for gray • n=2 stands for matte black • n=3 stands for cyan • n=4 stands for magenta • n=5 stands for yellow
Remedy:
Call agent: During the tube filling, after the customer reseated the printhead, the second spitting test with the printhead failed the temperature check in color n. This means that color n in the printhead is not filled with ink. 1. Depending on the colors failing the test, troubleshoot according to: a. If colors 0-1-2 are missing, issue might be due to Service Station Side Ink Supply Station. Run Ink delivery System test. b. If colors 3-4-5 are missing, issue might be due to Front Panel Side Ink Supply Station. Run Ink delivery System test. c. If colors 0-1-3-4 are missing, issue might be with upper primer. Run primer test. d. If colors 2-5 are missing, issue might be due to lower primer. Run primer test. e. Any other combination of colors might point to a printhead insertion problem.Run primer and Ink Delivery System tests and troubleshoot accordingly. 2. If tests run successfully: a. Moisten tube septums with water. b. Upgrade firmware. c. Purge tubes again with new printhead and supplies (60ml min per color).