hp DesignJet Z6800常見故障代碼描述,英文手冊2
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Code: 36.02:01
Description:
Duplexer paper incorrect lateral edge position
Remedy:
• Unload the paper and try again. • If the problem persists, uninstall and reinstall the Duplexer. Make sure that the printer and the Duplexer paper path are well aligned and that there are no obstacles in between.
Code: 36.03:01
Description:
Duplexer unable to detect paper
Remedy:
• Unload the paper and try again. • If the problem persists, uninstall and reinstall the Duplexer. Make sure that the printer and the Duplexer paper path are well aligned and that there are no obstacles in between.
Code: 36.0:01
Description:
Duplexer communication error
Remedy:
• Reseat the cables between the Duplexer and the printer. • Uninstall and reinstall the Duplexer. • If the problem persists, contact the manufacturer of the Duplexer.
Code: 36.1:01
Description:
Duplexer not ready for printing
Remedy:
The Duplexer was in the down position when the job was submitted. It must be in the up position before printing starts.
Code: 36.2:01
Description:
Duplexer internal error
Remedy:
• Reseat the cables between the Duplexer and the printer. • Uninstall and reinstall the Duplexer. • If the problem persists, contact the manufacturer of the Duplexer.
Code: 41:03
Description:
Paper motor electrical current limit
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Open the Window and check for any visible obstacles restricting the movement of the Drive Roller. If there is a wrinkled mass of paper inside the paper path, lift the Pinchwheels (using the Media Lever) and clear the obstruction. • Replace the Media-Axis Motor Media-Axis Motor.
Code: 42:03
Description:
Scan-Axis motor electrical current limit
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Open the Window and check for any visible obstacles restricting the movement of the Carriage Assembly. If there is a wrinkled mass of paper blocking the Carriage Assembly, then clear the obstruction. • Clean the Encoder Strip Clean the Encoder Strip. • Replace the Scan-Axis Motor Scan-Axis Motor.
Code: 43.1:10
Description:
Vacuum Driver PCA communication or hardware failure
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • If the system error persists, replace the Vacuum Fan Vacuum Fan.
Code: 43:01
Description:
Vacuum Fan spinning at wrong speed
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • If the system error persists, replace the Vacuum Fan Vacuum Fan.
Code: 43:10
Description:
Vacuum Fan failure
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Check that the Vacuum Fan cable is not damaged and is correctly connected to the Vacuum Driver PCA and to both Vacuum Motors. • Check that the Interconnect to Vacuum Driver cable is not damaged and correctly connected to Vacuum Driver PCA and to the Interconnect PCA. • Replace the Vacuum Fan Vacuum Fan.
Code: 43:11
Description:
Vacuum Fan PCA cable does not seem to be connected
Remedy:
• Check that the Interconnect PCA to Vacuum Driver cable is not damaged. • Check that the Interconnect PCA to Vacuum Driver cable is correctly connected to the Interconnect PCA and the Vacuum Fan PCA. • If the problem persists, replace the Interconnect PCA to Vacuum Driver cable.
Code: 44.1:10
Description:
Left Aerosol Fan stopped
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Check that the Left Aerosol Fan cable is not damaged and is correctly connected to the PrintMech PCA. • Check that there is no obstacle blocking the fan. • Replace the Left Aerosol Fan.
Code: 44.2:10
Description:
Right Aerosol Fan stopped or spinning at lower speed
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Check that the Right Aerosol Fan cable is not damaged and is correctly connected to the PrintMech PCA. • Check that there is no obstacle blocking the fan. • Replace the Right Aerosol Fan.
Code: 44.4:10
Description:
Right Aerosol Fan Filter blocked
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Check that the Right Aerosol Fan cable is not damaged and is correctly connected to the PrintMech PCA. • If the system error persists, replace the Aerosol Filter.
Code: 45:03
Description:
Rewinder servo shutdown
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Open the Window and check for any visible obstacles restricting the movement of the Drive Roller. If there is a wrinkled mass of paper inside the paper path, lift the Pinch Wheels (using the Media Lever) and clear the obstruction. • Replace the Rewinder Motor.
Code: 46:03
Description:
Primer servo shutdown
Remedy:
• Check that the Primer Arm is not damaged and there are no obstacles in its way. • Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Replace the Primer Assembly Primer Assembly.
Code: 46:13
Description:
Primer test distance failed
Remedy:
• Check that the Primer Arm is not damaged and there are no obstacles in its way. • Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Replace the Primer Assembly Primer Assembly.
Code: 50.1:10
Description:
OMAS Module communication failure
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Check that the printer has the latest firmware version. If not, update the firmware to the latest version. • Check that the OMAS Controller to OMAS Sensor cable is not damaged and is correctly connected to the OMAS Controller Card and the OMAS Module. • Replace the OMAS Module Optical Media Advance Sensor (OMAS).
Code: 50.2:10
Description:
OMAS Controller Card communication failure
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Check that the printer has the latest firmware version. If not, update the firmware to the latest version. • Replace the OMAS Controller Card OMAS Controller Card.
Code: 50.3:11
Description:
Main PCA to OMAS Controller cable does not seem to be connected
Remedy:
• Check that the Main PCA to OMAS Controller cable is not damaged. • Check that the Main PCA to OMAS Controller cable is correctly connected to the Main PCA and the OMAS Controller Card.
Code: 50:03
Description:
OMAS fatal error or disconnected
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Check that the Power Supply to OMAS Controller cable is not damaged and is correctly connected to the PSU and the OMAS Controller Card. • Replace the OMAS Controller Card OMAS Controller Card
Code: 50:14
Description:
Firmware version mismatch between the OMAS Controller Card and Hard Disk Drive
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Check that the printer has the latest firmware version. If not, update the firmware to the latest version. • Replace the OMAS Controller Card OMAS Controller Card.
Code: 51.1:10
Description:
Error detected in the Maintenance Cartridge Door Sensor (Service Station Door Sensor)
Remedy:
• Check that the sensor cable is not damaged and is correctly connected to the Interconnect PCA. • Replace the Maintenance Cartridge Door Sensor Maintenance Cartridge Door Sensor.
Code: 51:10
Description:
Error detected in the Window Position Sensor
Remedy:
• Check that the Window Position Sensor cable is not damaged and is correctly connected to the Interconnect PCA. • Replace the Window Position Sensor Window Position Sensor.
Code: 52:10
Description:
Drop Detector switch On/Off failure
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Check that the Drop Detector cable is not damaged and is correctly connected to the Service Station cable. • Check that the Service Station cable is not damaged and is correctly connected to the Interconnect PCA. • Replace the Drop Detector Drop Detector.
Code: 53.1:11
Description:
Media Sensor cable does not seem to be connected
Remedy:
• Check that the Media Sensor cable is not damaged. • Check that the Media Sensor cable is correctly connected to the Interconnect PCA.
Code: 53:10
Description:
Media Sensor error
Remedy:
• Check that the Media Sensor cable is not damaged and is connected correctly to the Interconnect PCA. • Replace the Media Sensor Media Sensor.
Code: 54:10
Description:
Media Lever Sensor error
Remedy:
• Check that the Media Lever Sensor cable is not damaged and is connected correctly to the Interconnect PCA. • Replace the Media Lever Sensor Media Lever Sensor.
Code: 55:10
Description:
Line Sensor communication failure
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Replace the Line Sensor Line Sensor Assembly.
Code: 56:01
Description:
Incorrect readings from paper encoder
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Perform Paper Drive diagnostics. • Replace the Encoder Disc and Sensor Encoder Disc and Sensor.
Code: 56:10
Description:
Paper Encoder calibration failed
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Perform Paper Drive diagnostics. • Replace the Encoder Disc and Sensor Encoder Disc and Sensor.
Code: 58.1:10
Description:
Embedded PhotoSpectrometer (ESP) Shutter Actuator failure
Remedy:
• Replace the ESP Shutter Actuator Assembly. • Perform the ESP Shutter Diagnostic Test to ensure that there is no other problem preventing shutter operation. • Perform am ESP basic test (CLC) to ensure that the replaced part is working correctly.
Code: 58.2:10
Description:
Embedded PhotoSpectrometer (ESP) Shutter Deactivator failure
Remedy:
• Check that the Shutter Deactivator is correctly screwed into place. • Replace the Left Spittoon Assembly (which contains the Shutter Deactivator). • Perform the ESP Shutter Diagnostic Test to ensure that there is no other problem preventing shutter operation. • Perform a ESP basic test (CLC) to ensure that the replaced part is working correctly.
Code: 58:01
Description:
Embedded PhotoSpectrometer (ESP) shutter error
Remedy:
Execute the ESP Shutter Diagnostic Test.
Code: 58:10
Description:
Embedded PhotoSpectrometer (ESP) failure
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Check that the ESP is installed in the Carriage. • Check that the ESP is correctly installed and screwed into place. • Check that the ESP cable is not damaged. • Check that the ESP cable is correctly connected to the Carriage PCA. • If the system error persists, replace the ESP Embedded SpectroPhotometer (ESP). • Perform an ESP basic test (CLC), to ensure that the replaced part is working correctly.
Code: 59.1:09
Description:
Two electrical parts have been replaced at the same time
Remedy:
Replace one part at a time, and restart the printer before replacing another.
Code: 59.2:00
Description:
An unsupported or reused part has been installed
Remedy:
Install only new parts recommended by hp for this printer.
Code: 60.1:11
Description:
Initialization error
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. • Check that the printer is properly connected in all other respects. In particular, check that the tag cable is well connected to the ISS Top PCA, and the ISS Top PCA is well connected to the PrintMech PCA. • Reconnect the power cord and turn on the printer. • If the error persists, contact hp.
Code: 60.2:17
Description:
Initialization error
Remedy:
Contact hp.
Code: 61:01
Description:
The file format is incorrect and the printer cannot process the job
Remedy:
• Turn off the printer using the switch at the rear, and disconnect the power cord. Reconnect the power cord and turn on the printer. • Check the graphic language setting of the printer (see the Userfs Guide).
Code: 61:04.1
Description:
The PostScript fonts are missing
Remedy:
Perform a full firmware update.
Code: 61:04.2
Description:
PostScript unknown Paper ID
Remedy:
Perform a full firmware update.
Code: 61:08
Description:
The paper type specified in the file is incorrect and the printer cannot process the job
Remedy:
• Turn off the printer using the switch at the rear, and disconnect the power cord. Reconnect the power cord and turn on the printer. • Change the paper type and resend the file to the printer.
Code: 61:08.1
Description:
The file cannot be printed because it is password-protected
Remedy:
Resend the file without password protection.
Code: 61:08.2
Description:
The file contains format errors or incorrect settings and the printer cannot process the job
Remedy:
• Ensure that the file format sent is supported by the printer. • Turn off the printer using the switch at the rear, and disconnect the power cord. Reconnect the power cord and turn on the printer. • Resend the file to the printer using the Embedded Web Server.
Code: 61:10
Description:
A slow computer processing complex files can pause for longer than the default printer timeout, which can be interpreted by the printer as an End Of Job, in which case some elements of the job may be lost
Remedy:
• Increase the I/O timeout using the printer's front panel (see 'Configure network settings' in Using your printer). • Send the job from a faster computer. • Send the job from the Embedded Web Server.
Code: 64.1:01
Description:
The printer does not recognize the USB Hard Disk Drive accessory
Remedy:
• Turn off the printer using the switch at the rear. • Connect the Hard Disk Drive accessory, check that the USB cable is properly connected and turn the printer on. If the Hard Disk Drive accessory is not available (has been lost or broken), proceed to the next step. • If the problem persists, turn off the printer using the switch at the rear. Turn the printer on again while pressing Menu, OK and Cancel simultaneously until the front panel asks Printer configured to use External Hard Disk. Do you want to revert the printer to Internal Hard Disk?. Confirm by pressing OK (twice). Remove the Hard Disk Drive accessory (if connected). The printer restarts. • After the printer reaches the Ready state, try connecting any other USB device (known to work properly) to the printer port where the Hard Disk Drive accessory should be connected. If a message appears on the front panel reacting to the USB device just connected (such as Please remove USB device or Press OK to...), press Cancel and remove the USB Device. This means the Hard Disk Drive accessory is faulty and should be replaced. See Formatter. • If nothing appears on the front panel reacting to the USB device just connected, the Formatter is faulty and should be replaced. See Formatter.
Code: 71:03
Description:
Out of memory failure
Remedy:
• Turn off the printer using the switch at the rear, and disconnect the power cord. Reconnect the power cord and turn on the printer. • If the problem persists, resend the job with one or more of the following options: . Decrease resolution to 300 dpi. . Select Economode print mode. . Select Send Job As Bitmap, to have the main processing of the print job done by the computer rather than the printer.
Code: 71:08
Description:
Insufficient display list
Remedy:
Resend the job with one or more of the following options: decrease resolution to 300 dpi, select Economode print mode, select Send Job As Bitmap to have the main processing of the print job done by the computer rather than the printer.
Code: 74:01
Description:
Error uploading firmware update file
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Resend the firmware update file to the printer.
Code: 75.21:10
Description:
Total printer ink consumption reached upper limit
Remedy:
This is a continuable system error. The customer may continue to print normally but may encounter print-quality issues or ink buildups in the Service Station. To avoid these problems, it’s best to apply Preventive Maintenance Kit #2.
Code: 76:03
Description:
Hard Disk Drive out of space
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Resend the file to the printer. • Remove any unnecessary files from the Hard Disk Drive using the Web Server. • If the problem persists, perform Hard Disk Recovery (see Hard Disk recovery).
Code: 77:04
Description:
Embedded Web Server internal software error
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Check that the printer has the latest firmware version. If not, update the firmware to the latest version.
Code: 78.1:04
Description:
Media Settings area missing in media settings file
Remedy:
Resend the file.
Code: 79.2:04
Description:
Operating-system signal error
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Check that the printer has the latest firmware version. If not, update the firmware to the latest version. • Try to reprint the image using different selections in the driver. • Disable nesting and the queue. • If the problem persists, perform Hard Disk Recovery (see Hard Disk recovery).
Code: 79:03
Description:
Generic firmware error
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Check that the printer has the latest firmware version. If not, update the firmware to the latest version. • If the problem persists, perform Hard Disk Recovery (see Hard Disk recovery).
Code: 79:04
Description:
Generic firmware error
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Check that the printer has the latest firmware version. If not, update the firmware to the latest version. • Try to reprint the image using different selections in the driver. • Disable nesting and the queue. • If the problem persists, perform Hard Disk Recovery (see Hard Disk recovery). • For more detailed information, see How to troubleshoot the 79:04 system error.
Code: 81:01
Description:
Paper servo shutdown; possible paper jam
Remedy:
• Open the Window and check for any visible obstacles restricting the movement of the Drive Roller. If there is a wrinkled mass of paper inside the paper path, lift the Pinchwheels (using the Media Lever) and clear the obstruction. • Check that the OMAS Controller Card to PrintMech PCA cable is not damaged. • Check that the OMAS Controller Card to PrintMech PCA cable is correctly connected to the OMAS Controller Card and the PrintMech PCA. • Perform the Media Drive Diagnostic ( Paper Drive test) to further troubleshoot the error code.
Code: 85:03
Description:
Problem finding the Drive Roller zero
Remedy:
Perform the Media Drive Diagnostic ( Paper Drive test) to further troubleshoot the error code.
Code: 86:01
Description:
Carriage servo shutdown; possible paper jam
Remedy:
• Open the Window and check for any visible obstacles restricting the movement of the Carriage Assembly. If there is a wrinkled mass of paper inside the paper path, lift the Pinchwheels (using the Media Lever) and clear the obstruction. • Perform the Scan-Axis Diagnostic ( Scan Axis test) to obtain further information on the problem.
Code: 86:11
Description:
Scan-Axis length requires too much force or energy
Remedy:
• Check that cutter disengages correctly. • Lubricate Scan Axis. • Apply Preventive Maintenance Kit 1.
Code: 87:01
Description:
Problem with the Scan Axis encoder sensor readings
Remedy:
• Check whether the Encoder Strip is dirty. If necessary, clean it. Pay special attention to the area near the Service Station. Follow the instructions on the front panel after selecting the Ink menu and then Clean Encoder Strip. • Check whether the Encoder Strip is broken or damaged. If necessary, replace it. • If the system error persists, clean the Encoder Sensor. • If the system error persists, replace the Encoder Sensor. • Perform the Scan Axis diagnostic test to troubleshoot the problem further.
Code: 87:10
Description:
Problem with the Carriage Encoder Sensor readings
Remedy:
• Check that the Encoder Sensor is correctly connected to the Carriage PCA. • Check whether the Encoder Strip is broken or damaged. If necessary, replace it. • Check whether the Encoder Strip is dirty. If necessary, clean it. Pay special attention to the area near the Service Station. Follow the instructions on the front panel after selecting the Ink menu and then Clean Encoder Strip. • If the system error persists, clean the Encoder Sensor. • If the system error persists, replace the Encoder Sensor.
Code: 94:01
Description:
The paper is not suitable for color calibration, being too dark (low L), or too coloured (a or b above thresholds), or transparent
Remedy:
• If accurate color is important, change to a different paper type (preferably an hp paper type) that satisfies the conditions for color calibration. • If accurate color is not important, print without color calibration.
Code: 94:02
Description:
Color calibration error: some of the consistency checks on the Embedded SpectroPhotometer (ESP) measurements failed, which could have several causes
Remedy:
• Ensure that the paper type selected corresponded to the paper actually loaded. • Inspect the CLC printed target to detect any printing defect: banding, missing colors, etc. If an issue is detected, run the Printing IQ Full Calibration procedure to fix any printing problems. • Check that color calibration is supported for this paper type: translucent, plain and heavily colored papers cannot be color-calibrated. • If the problem persists, try calibrating an hp coated paper (if available). If this calibration fails, replace the ESP.
Code: 94:10
Description:
Embedded SpectroPhotometer (ESP) contaminated by aerosol
Remedy:
• Replace the ESP Embedded SpectroPhotometer (ESP). • Perform the ESP basic test (CLC) to ensure that the replaced part is working correctly.
Description:
Duplexer paper incorrect lateral edge position
Remedy:
• Unload the paper and try again. • If the problem persists, uninstall and reinstall the Duplexer. Make sure that the printer and the Duplexer paper path are well aligned and that there are no obstacles in between.
Code: 36.03:01
Description:
Duplexer unable to detect paper
Remedy:
• Unload the paper and try again. • If the problem persists, uninstall and reinstall the Duplexer. Make sure that the printer and the Duplexer paper path are well aligned and that there are no obstacles in between.
Code: 36.0:01
Description:
Duplexer communication error
Remedy:
• Reseat the cables between the Duplexer and the printer. • Uninstall and reinstall the Duplexer. • If the problem persists, contact the manufacturer of the Duplexer.
Code: 36.1:01
Description:
Duplexer not ready for printing
Remedy:
The Duplexer was in the down position when the job was submitted. It must be in the up position before printing starts.
Code: 36.2:01
Description:
Duplexer internal error
Remedy:
• Reseat the cables between the Duplexer and the printer. • Uninstall and reinstall the Duplexer. • If the problem persists, contact the manufacturer of the Duplexer.
Code: 41:03
Description:
Paper motor electrical current limit
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Open the Window and check for any visible obstacles restricting the movement of the Drive Roller. If there is a wrinkled mass of paper inside the paper path, lift the Pinchwheels (using the Media Lever) and clear the obstruction. • Replace the Media-Axis Motor Media-Axis Motor.
Code: 42:03
Description:
Scan-Axis motor electrical current limit
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Open the Window and check for any visible obstacles restricting the movement of the Carriage Assembly. If there is a wrinkled mass of paper blocking the Carriage Assembly, then clear the obstruction. • Clean the Encoder Strip Clean the Encoder Strip. • Replace the Scan-Axis Motor Scan-Axis Motor.
Code: 43.1:10
Description:
Vacuum Driver PCA communication or hardware failure
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • If the system error persists, replace the Vacuum Fan Vacuum Fan.
Code: 43:01
Description:
Vacuum Fan spinning at wrong speed
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • If the system error persists, replace the Vacuum Fan Vacuum Fan.
Code: 43:10
Description:
Vacuum Fan failure
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Check that the Vacuum Fan cable is not damaged and is correctly connected to the Vacuum Driver PCA and to both Vacuum Motors. • Check that the Interconnect to Vacuum Driver cable is not damaged and correctly connected to Vacuum Driver PCA and to the Interconnect PCA. • Replace the Vacuum Fan Vacuum Fan.
Code: 43:11
Description:
Vacuum Fan PCA cable does not seem to be connected
Remedy:
• Check that the Interconnect PCA to Vacuum Driver cable is not damaged. • Check that the Interconnect PCA to Vacuum Driver cable is correctly connected to the Interconnect PCA and the Vacuum Fan PCA. • If the problem persists, replace the Interconnect PCA to Vacuum Driver cable.
Code: 44.1:10
Description:
Left Aerosol Fan stopped
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Check that the Left Aerosol Fan cable is not damaged and is correctly connected to the PrintMech PCA. • Check that there is no obstacle blocking the fan. • Replace the Left Aerosol Fan.
Code: 44.2:10
Description:
Right Aerosol Fan stopped or spinning at lower speed
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Check that the Right Aerosol Fan cable is not damaged and is correctly connected to the PrintMech PCA. • Check that there is no obstacle blocking the fan. • Replace the Right Aerosol Fan.
Code: 44.4:10
Description:
Right Aerosol Fan Filter blocked
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Check that the Right Aerosol Fan cable is not damaged and is correctly connected to the PrintMech PCA. • If the system error persists, replace the Aerosol Filter.
Code: 45:03
Description:
Rewinder servo shutdown
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Open the Window and check for any visible obstacles restricting the movement of the Drive Roller. If there is a wrinkled mass of paper inside the paper path, lift the Pinch Wheels (using the Media Lever) and clear the obstruction. • Replace the Rewinder Motor.
Code: 46:03
Description:
Primer servo shutdown
Remedy:
• Check that the Primer Arm is not damaged and there are no obstacles in its way. • Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Replace the Primer Assembly Primer Assembly.
Code: 46:13
Description:
Primer test distance failed
Remedy:
• Check that the Primer Arm is not damaged and there are no obstacles in its way. • Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Replace the Primer Assembly Primer Assembly.
Code: 50.1:10
Description:
OMAS Module communication failure
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Check that the printer has the latest firmware version. If not, update the firmware to the latest version. • Check that the OMAS Controller to OMAS Sensor cable is not damaged and is correctly connected to the OMAS Controller Card and the OMAS Module. • Replace the OMAS Module Optical Media Advance Sensor (OMAS).
Code: 50.2:10
Description:
OMAS Controller Card communication failure
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Check that the printer has the latest firmware version. If not, update the firmware to the latest version. • Replace the OMAS Controller Card OMAS Controller Card.
Code: 50.3:11
Description:
Main PCA to OMAS Controller cable does not seem to be connected
Remedy:
• Check that the Main PCA to OMAS Controller cable is not damaged. • Check that the Main PCA to OMAS Controller cable is correctly connected to the Main PCA and the OMAS Controller Card.
Code: 50:03
Description:
OMAS fatal error or disconnected
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Check that the Power Supply to OMAS Controller cable is not damaged and is correctly connected to the PSU and the OMAS Controller Card. • Replace the OMAS Controller Card OMAS Controller Card
Code: 50:14
Description:
Firmware version mismatch between the OMAS Controller Card and Hard Disk Drive
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Check that the printer has the latest firmware version. If not, update the firmware to the latest version. • Replace the OMAS Controller Card OMAS Controller Card.
Code: 51.1:10
Description:
Error detected in the Maintenance Cartridge Door Sensor (Service Station Door Sensor)
Remedy:
• Check that the sensor cable is not damaged and is correctly connected to the Interconnect PCA. • Replace the Maintenance Cartridge Door Sensor Maintenance Cartridge Door Sensor.
Code: 51:10
Description:
Error detected in the Window Position Sensor
Remedy:
• Check that the Window Position Sensor cable is not damaged and is correctly connected to the Interconnect PCA. • Replace the Window Position Sensor Window Position Sensor.
Code: 52:10
Description:
Drop Detector switch On/Off failure
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Check that the Drop Detector cable is not damaged and is correctly connected to the Service Station cable. • Check that the Service Station cable is not damaged and is correctly connected to the Interconnect PCA. • Replace the Drop Detector Drop Detector.
Code: 53.1:11
Description:
Media Sensor cable does not seem to be connected
Remedy:
• Check that the Media Sensor cable is not damaged. • Check that the Media Sensor cable is correctly connected to the Interconnect PCA.
Code: 53:10
Description:
Media Sensor error
Remedy:
• Check that the Media Sensor cable is not damaged and is connected correctly to the Interconnect PCA. • Replace the Media Sensor Media Sensor.
Code: 54:10
Description:
Media Lever Sensor error
Remedy:
• Check that the Media Lever Sensor cable is not damaged and is connected correctly to the Interconnect PCA. • Replace the Media Lever Sensor Media Lever Sensor.
Code: 55:10
Description:
Line Sensor communication failure
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Replace the Line Sensor Line Sensor Assembly.
Code: 56:01
Description:
Incorrect readings from paper encoder
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Perform Paper Drive diagnostics. • Replace the Encoder Disc and Sensor Encoder Disc and Sensor.
Code: 56:10
Description:
Paper Encoder calibration failed
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Perform Paper Drive diagnostics. • Replace the Encoder Disc and Sensor Encoder Disc and Sensor.
Code: 58.1:10
Description:
Embedded PhotoSpectrometer (ESP) Shutter Actuator failure
Remedy:
• Replace the ESP Shutter Actuator Assembly. • Perform the ESP Shutter Diagnostic Test to ensure that there is no other problem preventing shutter operation. • Perform am ESP basic test (CLC) to ensure that the replaced part is working correctly.
Code: 58.2:10
Description:
Embedded PhotoSpectrometer (ESP) Shutter Deactivator failure
Remedy:
• Check that the Shutter Deactivator is correctly screwed into place. • Replace the Left Spittoon Assembly (which contains the Shutter Deactivator). • Perform the ESP Shutter Diagnostic Test to ensure that there is no other problem preventing shutter operation. • Perform a ESP basic test (CLC) to ensure that the replaced part is working correctly.
Code: 58:01
Description:
Embedded PhotoSpectrometer (ESP) shutter error
Remedy:
Execute the ESP Shutter Diagnostic Test.
Code: 58:10
Description:
Embedded PhotoSpectrometer (ESP) failure
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Check that the ESP is installed in the Carriage. • Check that the ESP is correctly installed and screwed into place. • Check that the ESP cable is not damaged. • Check that the ESP cable is correctly connected to the Carriage PCA. • If the system error persists, replace the ESP Embedded SpectroPhotometer (ESP). • Perform an ESP basic test (CLC), to ensure that the replaced part is working correctly.
Code: 59.1:09
Description:
Two electrical parts have been replaced at the same time
Remedy:
Replace one part at a time, and restart the printer before replacing another.
Code: 59.2:00
Description:
An unsupported or reused part has been installed
Remedy:
Install only new parts recommended by hp for this printer.
Code: 60.1:11
Description:
Initialization error
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. • Check that the printer is properly connected in all other respects. In particular, check that the tag cable is well connected to the ISS Top PCA, and the ISS Top PCA is well connected to the PrintMech PCA. • Reconnect the power cord and turn on the printer. • If the error persists, contact hp.
Code: 60.2:17
Description:
Initialization error
Remedy:
Contact hp.
Code: 61:01
Description:
The file format is incorrect and the printer cannot process the job
Remedy:
• Turn off the printer using the switch at the rear, and disconnect the power cord. Reconnect the power cord and turn on the printer. • Check the graphic language setting of the printer (see the Userfs Guide).
Code: 61:04.1
Description:
The PostScript fonts are missing
Remedy:
Perform a full firmware update.
Code: 61:04.2
Description:
PostScript unknown Paper ID
Remedy:
Perform a full firmware update.
Code: 61:08
Description:
The paper type specified in the file is incorrect and the printer cannot process the job
Remedy:
• Turn off the printer using the switch at the rear, and disconnect the power cord. Reconnect the power cord and turn on the printer. • Change the paper type and resend the file to the printer.
Code: 61:08.1
Description:
The file cannot be printed because it is password-protected
Remedy:
Resend the file without password protection.
Code: 61:08.2
Description:
The file contains format errors or incorrect settings and the printer cannot process the job
Remedy:
• Ensure that the file format sent is supported by the printer. • Turn off the printer using the switch at the rear, and disconnect the power cord. Reconnect the power cord and turn on the printer. • Resend the file to the printer using the Embedded Web Server.
Code: 61:10
Description:
A slow computer processing complex files can pause for longer than the default printer timeout, which can be interpreted by the printer as an End Of Job, in which case some elements of the job may be lost
Remedy:
• Increase the I/O timeout using the printer's front panel (see 'Configure network settings' in Using your printer). • Send the job from a faster computer. • Send the job from the Embedded Web Server.
Code: 64.1:01
Description:
The printer does not recognize the USB Hard Disk Drive accessory
Remedy:
• Turn off the printer using the switch at the rear. • Connect the Hard Disk Drive accessory, check that the USB cable is properly connected and turn the printer on. If the Hard Disk Drive accessory is not available (has been lost or broken), proceed to the next step. • If the problem persists, turn off the printer using the switch at the rear. Turn the printer on again while pressing Menu, OK and Cancel simultaneously until the front panel asks Printer configured to use External Hard Disk. Do you want to revert the printer to Internal Hard Disk?. Confirm by pressing OK (twice). Remove the Hard Disk Drive accessory (if connected). The printer restarts. • After the printer reaches the Ready state, try connecting any other USB device (known to work properly) to the printer port where the Hard Disk Drive accessory should be connected. If a message appears on the front panel reacting to the USB device just connected (such as Please remove USB device or Press OK to...), press Cancel and remove the USB Device. This means the Hard Disk Drive accessory is faulty and should be replaced. See Formatter. • If nothing appears on the front panel reacting to the USB device just connected, the Formatter is faulty and should be replaced. See Formatter.
Code: 71:03
Description:
Out of memory failure
Remedy:
• Turn off the printer using the switch at the rear, and disconnect the power cord. Reconnect the power cord and turn on the printer. • If the problem persists, resend the job with one or more of the following options: . Decrease resolution to 300 dpi. . Select Economode print mode. . Select Send Job As Bitmap, to have the main processing of the print job done by the computer rather than the printer.
Code: 71:08
Description:
Insufficient display list
Remedy:
Resend the job with one or more of the following options: decrease resolution to 300 dpi, select Economode print mode, select Send Job As Bitmap to have the main processing of the print job done by the computer rather than the printer.
Code: 74:01
Description:
Error uploading firmware update file
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Resend the firmware update file to the printer.
Code: 75.21:10
Description:
Total printer ink consumption reached upper limit
Remedy:
This is a continuable system error. The customer may continue to print normally but may encounter print-quality issues or ink buildups in the Service Station. To avoid these problems, it’s best to apply Preventive Maintenance Kit #2.
Code: 76:03
Description:
Hard Disk Drive out of space
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Resend the file to the printer. • Remove any unnecessary files from the Hard Disk Drive using the Web Server. • If the problem persists, perform Hard Disk Recovery (see Hard Disk recovery).
Code: 77:04
Description:
Embedded Web Server internal software error
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Check that the printer has the latest firmware version. If not, update the firmware to the latest version.
Code: 78.1:04
Description:
Media Settings area missing in media settings file
Remedy:
Resend the file.
Code: 79.2:04
Description:
Operating-system signal error
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Check that the printer has the latest firmware version. If not, update the firmware to the latest version. • Try to reprint the image using different selections in the driver. • Disable nesting and the queue. • If the problem persists, perform Hard Disk Recovery (see Hard Disk recovery).
Code: 79:03
Description:
Generic firmware error
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Check that the printer has the latest firmware version. If not, update the firmware to the latest version. • If the problem persists, perform Hard Disk Recovery (see Hard Disk recovery).
Code: 79:04
Description:
Generic firmware error
Remedy:
• Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. • Check that the printer has the latest firmware version. If not, update the firmware to the latest version. • Try to reprint the image using different selections in the driver. • Disable nesting and the queue. • If the problem persists, perform Hard Disk Recovery (see Hard Disk recovery). • For more detailed information, see How to troubleshoot the 79:04 system error.
Code: 81:01
Description:
Paper servo shutdown; possible paper jam
Remedy:
• Open the Window and check for any visible obstacles restricting the movement of the Drive Roller. If there is a wrinkled mass of paper inside the paper path, lift the Pinchwheels (using the Media Lever) and clear the obstruction. • Check that the OMAS Controller Card to PrintMech PCA cable is not damaged. • Check that the OMAS Controller Card to PrintMech PCA cable is correctly connected to the OMAS Controller Card and the PrintMech PCA. • Perform the Media Drive Diagnostic ( Paper Drive test) to further troubleshoot the error code.
Code: 85:03
Description:
Problem finding the Drive Roller zero
Remedy:
Perform the Media Drive Diagnostic ( Paper Drive test) to further troubleshoot the error code.
Code: 86:01
Description:
Carriage servo shutdown; possible paper jam
Remedy:
• Open the Window and check for any visible obstacles restricting the movement of the Carriage Assembly. If there is a wrinkled mass of paper inside the paper path, lift the Pinchwheels (using the Media Lever) and clear the obstruction. • Perform the Scan-Axis Diagnostic ( Scan Axis test) to obtain further information on the problem.
Code: 86:11
Description:
Scan-Axis length requires too much force or energy
Remedy:
• Check that cutter disengages correctly. • Lubricate Scan Axis. • Apply Preventive Maintenance Kit 1.
Code: 87:01
Description:
Problem with the Scan Axis encoder sensor readings
Remedy:
• Check whether the Encoder Strip is dirty. If necessary, clean it. Pay special attention to the area near the Service Station. Follow the instructions on the front panel after selecting the Ink menu and then Clean Encoder Strip. • Check whether the Encoder Strip is broken or damaged. If necessary, replace it. • If the system error persists, clean the Encoder Sensor. • If the system error persists, replace the Encoder Sensor. • Perform the Scan Axis diagnostic test to troubleshoot the problem further.
Code: 87:10
Description:
Problem with the Carriage Encoder Sensor readings
Remedy:
• Check that the Encoder Sensor is correctly connected to the Carriage PCA. • Check whether the Encoder Strip is broken or damaged. If necessary, replace it. • Check whether the Encoder Strip is dirty. If necessary, clean it. Pay special attention to the area near the Service Station. Follow the instructions on the front panel after selecting the Ink menu and then Clean Encoder Strip. • If the system error persists, clean the Encoder Sensor. • If the system error persists, replace the Encoder Sensor.
Code: 94:01
Description:
The paper is not suitable for color calibration, being too dark (low L), or too coloured (a or b above thresholds), or transparent
Remedy:
• If accurate color is important, change to a different paper type (preferably an hp paper type) that satisfies the conditions for color calibration. • If accurate color is not important, print without color calibration.
Code: 94:02
Description:
Color calibration error: some of the consistency checks on the Embedded SpectroPhotometer (ESP) measurements failed, which could have several causes
Remedy:
• Ensure that the paper type selected corresponded to the paper actually loaded. • Inspect the CLC printed target to detect any printing defect: banding, missing colors, etc. If an issue is detected, run the Printing IQ Full Calibration procedure to fix any printing problems. • Check that color calibration is supported for this paper type: translucent, plain and heavily colored papers cannot be color-calibrated. • If the problem persists, try calibrating an hp coated paper (if available). If this calibration fails, replace the ESP.
Code: 94:10
Description:
Embedded SpectroPhotometer (ESP) contaminated by aerosol
Remedy:
• Replace the ESP Embedded SpectroPhotometer (ESP). • Perform the ESP basic test (CLC) to ensure that the replaced part is working correctly.
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