Code: 13.B9.DZ
Display:
13.WX.YZ Fuser area jam
Description:
Stopped at fuser jam This jam occurs when the paper stays at the fuser output sensor for a designated amount of time after it has reached the fuser output sensor:
Z = the source tray number This jam occurs when the paper does not reach the fuser output sensor in the designated amount of time.
Remedy:
Clear the jam. See the clear jams section in the service manual. For a 13.B9.DZ jam: Make sure media is within specifications, check for obstructions in the fuser, check that the T2 roller is installed properly.
Code: 13.B9.FF
Display:
13.WX.FF
Description:
Power on residual paper jam This jam occurs when the paper exists at any of the paper path jam sensors at power on or door close. Due to the current FW timing requirements, the displayed jam code is always 13.FF.FF, only the event log will have 13.WX.FF
Fuser output sensor - PS5
Remedy:
Clear the jam.

Code: 13.BA.EE
Display:
13.WX.EE
Description:
This jam occurs when a door is opened during printing.
Front door open
Remedy:
Make sure that the doors are fully closed.
Code: 13.BB.EE
Display:
13.WX.EE
Description:
This jam occurs when a door is opened during printing.
Right door open
Remedy:
Make sure that the doors are fully closed.
Code: 13.D3.DZ
Display:
13.D3.DZ
Description:
Late to duplex re-feed jam Z = fuser mode
Remedy:
Check the product for a jam.
Code: 13.E1.DZ
Display:
13.WX.YZ Fuser area jam
Description:
Stopped at fuser jam This jam occurs when the paper stays at the fuser output sensor for a designated amount of time after it has reached the fuser output sensor:
Z = fuser mode This jam occurs when the paper stays at the fuser output sensor for a designated amount of time after it has reached the fuser output sensor.
Remedy:
Clear the jam. See the clear jams section in the service manual. For a 13.B9.DZ jam: Make sure media is within specifications, check for obstructions in the fuser, check that the T2 roller is installed properly.
Code: 13.FF.FF
Display:
13.WX.FF
Description:
Power on residual paper jam This jam occurs when the paper exists at any of the paper path jam sensors at power on or door close. Due to the current FW timing requirements, the displayed jam code is always 13.FF.FF, only the event log will have 13.WX.FF
Multiple sensors
Remedy:
Clear the jam.
Code: 20.00.00
Display:
20.00.00 Insufficient memory To continue, press OK
Description:
The product has experienced a memory error. You might have tried to transfer too many fonts or macros.
Remedy:
Press the OK button to print the transferred data (some data might be lost), and then simplify the print job or install additional memory.
Code: 21.00.00
Display:
21.00.00 Page too complex
Description:
The page decompression process was too slow for the printer.
Remedy:
Press the OK button to continue printing (some data might be lost).
Code: 32.08.A1
Display:
32.08.XX
Description:
Initialized after abnormal shutdown
Remedy:
No action necessary

Code: 32.08.A2
Display:
32.08.XX
Description:
Clean shutdown
Remedy:
No action necessary
Code: 32.08.A3
Display:
32.08.XX
Description:
Normal initialization
Remedy:
No action necessary
Code: 32.1C.01
Display:
32.1C.01
Description:
NVRAM backup/restore service backup started
Remedy:
Code: 32.1C.02
Display:
32.1C.02
Description:
NVRAM backup/restore service restore started
Remedy:
Code: 32.1C.03
Display:
32.1C.03
Description:
NVRAM backup/restore administrator backup started
Remedy:
Code: 32.1C.04
Display:
32.1C.04
Description:
NVRAM backup/restore administrator restore started
Remedy:
Code: 32.1C.05
Display:
32.1C.05
Description:
Backup/restore complete
Remedy:
Code: 32.1C.06
Display:
32.1C.06
Description:
Data model failed to clone job ticket
Remedy:

Code: 32.1C.07
Display:
32.1C.07
Description:
Backup restore permissions error
Remedy:
Code: 32.1C.08
Display:
32.1C.08
Description:
Not enough disk space to perform backup/restore or network share issue
Remedy:
Code: 32.1C.09
Display:
32.1C.09
Description:
Tried to restore a backup file that was not valid for this product
Remedy:
Code: 32.1C.0A
Display:
32.1C.0A
Description:
Backup file is invalid
Remedy:
Code: 32.1C.0B
Display:
32.1C.0B
Description:
Backup is from newer version of FW than what is currently on the product
Remedy:
Code: 32.1C.0C
Display:
32.1C.0C
Description:
Backup cancelled from the hp Embedded Web Server
Remedy:
Code: 32.1C.0D
Display:
32.1C.0D
Description:
Backup/restore failed, auto-reboot failed, or the product might be busy
Remedy:
Code: 32.1C.0E
Display:
32.1C.0E
Description:
Backup/restore timeout while communicating with the formatter
Remedy:
Code: 32.1C.11
Display:
32.1C.11
Description:
Backup/restore timeout while communicating with the engine
Remedy:
Code: 32.1C.12
Display:
32.1C.12
Description:
Backup/restore timeout while communicating with the disk
Remedy:
Code: 32.1C.13
Display:
32.1C.13
Description:
Scheduled backup failure
Remedy:
Code: 32.1C.14
Display:
32.1C.14
Description:
NVRAM restore timeout while communicating with the formatter
Remedy:
Code: 32.1C.17
Display:
32.1C.17
Description:
NVRAM restore timeout while communicating with the engine
Remedy:
Code: 32.1C.1B
Display:
32.1C.1B
Description:
Backup of print subsystem failed
Remedy:
Code: 32.1C.1C
Display:
32.1C.1C
Description:
Backup of networking subsystem failed
Remedy:
Code: 32.1C.21
Display:
32.1C.21
Description:
Restore of print subsystem failed
Remedy:
Code: 32.1C.22
Display:
32.1C.22
Description:
Restore of networking subsystem failed
Remedy:
Code: 32.1C.24
Display:
32.1C.24
Description:
NVRAM backup/restore successful
Remedy:
Code: 32.1C.28
Display:
32.1C.28
Description:
Reset of print subsystem failed
Remedy:
Code: 32.1C.29
Display:
32.1C.29
Description:
Reset of networking subsystem failed
Remedy:
Code: 32.1C.2B
Display:
32.1C.2B
Description:
Reset formatter timeout
Remedy:
Code: 32.1C.2E
Display:
32.1C.2E
Description:
Reset engine timeout
Remedy:
Code: 32.1C.2F
Display:
32.1C.2F
Description:
Reset failure
Remedy:
Code: 32.21.00
Display:
32.21.00
Description:
Corrupt firmware in external accessory
Remedy:
Turn the product off, then on, and retry. If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu

Code: 33.01.01
Display:
33.01.01
Description:
Recover occurred
Remedy:
Code: 33.01.02
Display:
33.01.02
Description:
Initial save occurred
Remedy:
Code: 33.01.03
Display:
33.01.03
Description:
Save/recover status OK
Remedy:
Code: 33.02.01
Display:
33.02.01
Description:
Used board/disk installed
Remedy:
Code: 33.02.02
Display:
33.02.02
Description:
Save/recover disabled (one or both disabled)
Remedy:
Code: 33.02.03
Display:
33.02.03
Description:
Save/recover disabled (product functions normally)
Remedy:
Code: 33.XX.YY
Display:
33.XX.YY Used board/disk
Description:
An encryped board or disk with existing data previously locked to a different product has replaced the original. If you continue, data is permanently lost.
Remedy:
To save the data on the board or disk, turn the product off. Replace the board or disk with another board or disk. To delete the data on the board or disk and continue, press the OK button.
Code: 41.02.00
Display:
41.02.00 Error
Description:
A beam detected misprint error.
Remedy:
Turn the product off, and then on. If the error persists, replace the laser/scanner assembly.

Code: 41.03.YZ
Display:
41.03.YZ Unexpected size in tray
Description:
The product detected a different paper size than expected. Y = 0 Size mismatch. Detected media is longer or shorter than expected. Y = A Size mismatch. Detected media too long. Y = B Size mismatch. Detected media too short. Z = 1 Source is Tray 1 Z = 2 Source is Tray 2 Z = 3 Source is Tray 3
Remedy:
Make sure that the tray is loaded with the correct paper size and that the sliding paper guides are correctly adjusted. Use the Tray/Bin manual sensor test to verify that the cassette media switch is correctly functioning. If the error persists, replace the lifter assembly.
Code: 41.05.YZ
Display:
41.05.YZ Unexpected type in tray
Description:
The product detected a different paper type than expected. Y = 0 (expected type) Unknown Y = 1 (expected type) Normal media Y = 3 (expected type) LBP OHT Y = 4 (expected type) Glossy media Y = 5 (expected type) Gloss film Y = 6 (expected type) Non-assured OHT Y = 7 (expected type) Heavy media Y = 8 (expected type) Light media Y = 9 (expected type) Rough media Y = A (expected type) Extra heavy glossy media (glossy media 3) Y = B (expected type) Heavy glossy media (glossy media 2) Y = C (expected type) Heavy media 3 Y = D (expected type) Heavy media 2 Z = 1 (detected type) Normal media Z = 3 (detected type) LBP OHT Z = 4 (detected type) Glossy media Z = 5 (detected type) Gloss film Z = 6 (detected type) Non-assured OHT Z = 7 (detected type) Heavy media Z = 8 (detected type) Light media Z = 9 (detected type) Rough media Z = A (detected type) Extra heavy glossy media (glossy media 3) Z = B (detected type) Heavy glossy media (glossy media 2) Z = C (detected type) Heavy media 3 Z = D (detected type) Heavy media 25X
Remedy:
Load the tray with the size and type of paper indicated, or use another tray if available. If this message appears and the tray is loaded with the correct paper type, check the print driver settings to make sure they match the tray type settings. Clean the Media Sensor. If the error persists, replace the paper pickup assembly.
Code: 41.07.YZ
Display:
41.07.YZ Error To continue, press OK
Description:
A media transportation error has occurred. Y = 0 Photo media 1, Photo media 2, Photo media 3, Designated media 2, Designated media 3, or N/ A, typed or AutoSense Y = 1 AutoSense (Normal): special case distinguished from typed Normal Y = 2 Normal: typed (not AutoSense) Y = 3 Light media 1, 2, or 3: typed or AutoSense Y = 4 Heavy media 1: typed or AutoSense Y = 5 Heavy media 2: typed or AutoSense Y = 6 Heavy media 3: typed or AutoSense Y = 7 Glossy media 1: typed or AutoSense Y = 8 Glossy media 2: typed or AutoSense Y = 9 Glossy media 3: typed or AutoSense Y = A Glossy film: typed or AutoSense Y = B OHT: typed or AutoSense Y = C Label Y = D Envelope 1, Envelope 2, or Envelope 3 Y = E Rough (designated media 1): typed or AutoSense Z = 1 Tray 1 Z = 2 Tray 2 Z = 3 Tray 3
Remedy:
Turn the product off, and then on. If the error persists, replace the DC controller PCA.
Code: 42.XX.YY
Display:
42.XX.YY
Description:
Internal system failure
Remedy:
Turn the product off, then on, and retry. If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu.
Code: 47.00.XX
Display:
47.00.XX
Description:
Backchannel internal error
Remedy:
Turn the product off, and then on again. Resend the print job. If the error persists, execute the Partial Clean item in the Preboot menu.
Code: 47.01.XX
Display:
47.01.XX
Description:
Image transformer internal error
Remedy:
Turn the product off, and then on again. Resend the print job. If the error persists, execute the Partial Clean item in the Preboot menu.
Code: 47.02.XX
Display:
47.02.XX
Description:
Job parser internal error
Remedy:
Turn the product off, and then on again. Resend the print job. If the error persists, execute the Partial Clean item in the Preboot menu.
Code: 47.03.XX
Display:
47.03.XX
Description:
Print job internal error
Remedy:
Turn the product off, and then on again. Resend the print job. If the error persists, execute the Partial Clean item in the Preboot menu.

Code: 47.04.XX
Display:
47.04.XX
Description:
Print spooler 9100 internal error
Remedy:
Turn the product off, and then on again. Resend the print job. If the error persists, execute the Partial Clean item in the Preboot menu.
Code: 47.05.00
Display:
47.05.00
Description:
Print spooler framework internal error
Remedy:
Turn the product off, and then on again. Resend the print job. If the error persists, execute the Partial Clean item in the Preboot menu.
Code: 47.06.XX
Display:
47.06.XX
Description:
Print App internal error
Remedy:
Turn the product off, and then on again. Resend the print job. If the error persists, execute the Partial Clean item in the Preboot menu.
Code: 47.FC.00
Display:
47.WX.YZ Printer calibration error To continue, press OK
Description:
The device is unable to access or implement one of the image patterns files. Y = calibration type, Z = event
Color plane registration (CPR) Image not found at system initialization
Remedy:
Turn the product off, and then on. If the error persists, reload the firmware.
Code: 47.FC.01
Display:
47.WX.YZ Printer calibration error To continue, press OK
Description:
The device is unable to access or implement one of the image patterns files. Y = calibration type, Z = event
CPR Store Image failure
Remedy:
Turn the product off, and then on. If the error persists, reload the firmware.
Code: 47.FC.02
Display:
47.WX.YZ Printer calibration error To continue, press OK
Description:
The device is unable to access or implement one of the image patterns files. Y = calibration type, Z = event
CPR Image not found
Remedy:
Turn the product off, and then on. If the error persists, reload the firmware.
Code: 47.FC.03
Display:
47.WX.YZ Printer calibration error To continue, press OK
Description:
The device is unable to access or implement one of the image patterns files. Y = calibration type, Z = event
CPR Print engine execution failure
Remedy:
Turn the product off, and then on. If the error persists, reload the firmware.
Code: 47.FC.10
Display:
47.WX.YZ Printer calibration error To continue, press OK
Description:
The device is unable to access or implement one of the image patterns files. Y = calibration type, Z = event
Consecutive Dmax Dhalf Image not found at system initialization
Remedy:
Turn the product off, and then on. If the error persists, reload the firmware.

Code: 47.FC.11
Display:
47.WX.YZ Printer calibration error To continue, press OK
Description:
The device is unable to access or implement one of the image patterns files. Y = calibration type, Z = event
Consecutive Dmax Dhalf Store image failure
Remedy:
Turn the product off, and then on. If the error persists, reload the firmware.
Code: 47.FC.12
Display:
47.WX.YZ Printer calibration error To continue, press OK
Description:
The device is unable to access or implement one of the image patterns files. Y = calibration type, Z = event
Consecutive Dmax Dhalf Image not found
Remedy:
Turn the product off, and then on. If the error persists, reload the firmware.