Code: 46:10
Description:
Electrical fault in primer motor.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Replace the Primer Assembly . • Replace the PrintMech PCA . • Replace the Interconnect PCA
Code: 46:13
Description:
Primer test distance failed.
Remedy:
• Check that the Primer Arm is not damaged and there are no obstacles in its way. • Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Clean the Encoder Strip • Replace the Primer Assembly .
Code: 50.1:10
Description:
Error with the media advance Sensor component or with the cable between sensor and controller.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version. • Check that the OMAS Module cable is not damaged and is correctly connected to the OMAS Controller PCA. • Replace the OMAS Controller Card • Replace the OMAS Module .
Code: 50.2:10
Description:
Error with the media advance sensor controller board.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version. • Check that the CAN cable and the Encoder Cable are correctly connected to the OMAS PCA and the Main PCA (refer to • Check the connection between the OMAS PCA and the Sausalito PCA (the Sausalito is the card connected just behind the OMAS PCA). • Check that the OMAS Module cable is not damaged and is correctly connected to the OMAS Controller PCA. • Replace the OMAS Controller Card
Code: 50:01
Description:
OMAS Navigation failure.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Clean the OMAS window (CREF to procedure in Chap 9) • Replace the OMAS Module .

Code: 50:03
Description:
FW error in DSP or Engine code or link is broken between PCAs.
Remedy:
• There is a tendancy for this system error to being displayed because of cables becoming disconnected. Check all relavant cables are correctly connected, especially the cables from the OMAS Controller and the Main PCA and the Sausalito PCA. • Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Printer has the correct type of Main PCA is installed, Designjet Z6100 NOT Designjet 4x00. • Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version. • Replace the OMAS Controller Card • Replace the OMAS Module
Code: 50:11
Description:
Navigation problems, may be due to a mis-positioned sensor, DOF or skew issue.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version. • Check that the OMAS Module cable is not damaged and is correctly connected to the OMAS Controller PCA. • Replace the OMAS Controller Card • Replace the OMAS Module
Code: 50:14
Description:
FW version mismatch between the controller fw and the version of the file in the Engine disk.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version. • Replace the OMAS Controller Card
Code: 50:17
Description:
Advisory fw error in DSP or Engine code of the media advance sensor component.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version. • Check that the OMAS Module cable is not damaged and is correctly connected to the OMAS Controller PCA. • Replace the OMAS Controller Card • Replace the OMAS Module .
Code: 51.1:10
Description:
Error detected with the sensor on the Service Station Door.
Remedy:
• Check that the Maintenance Cartridge Door Sensor cable is not damaged and is correctly connected to the Interconnect PCA. • Replace the Maintenance Cartridge Door Sensor.
Code: 51:10
Description:
Error detected with the sensor on the Window.
Remedy:
• Check that the Window Sensor cable is not damaged and is correctly connected to the Interconnect PCA. • Replace the Window Sensor.
Code: 52:01
Description:
Drop Detector fiber detected.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Replace the Drop Detector .
Code: 52:10
Description:
Drop Detector switch On/Off failure.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Drop Detector cable is not damaged and is correctly connected to the Service Station cable. • Check that the Service Station cable is not damaged and is correctly connected to the Interconnect PCA. • Replace the Drop Detector . • Replace the Sausalito PCI PCA . • If the System Error continues, replace the Interconnect PCA .

Code: 53:10
Description:
Media sensor.
Remedy:
• Check that the Media Sensor cable is not damaged and is connected correctly to the Interconnect PCA. • Replace the Media Sensor .
Code: 54:10
Description:
Pinch Lever sensor error detected.
Remedy:
• Check that the Media Lever Sensor cable is not damaged and is connected correctly to the Interconnect PCA. • Replace the Media Lever Sensor .
Code: 55:10
Description:
Problem with the Line Sensor.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Replace the Line Sensor . • If the System Error continues, replace the Carriage PCA .
Code: 56:01
Description:
The index sensor readings are unstable after a few retries or the index sensor changes value after latching the value.
Remedy:
• Perform Paper drive diagnostics • Replace Media drive encoder reader
Code: 56:10
Description:
Analog Encoder calibration failed.
Remedy:
• Replace the Encoder Disc and Sensor .
Code: 58:10
Description:
An error detected with the Color Sensor.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Printer has the latest firmware version. If not, update the Firmware to the latest version. • Perform the Color Sensor test. • If the error is displayed during the printerfs initilization, perform the Color Sensor Test from the diagnostic boot mode . • If the error is displayed after the printer has initialized, for example when performing a Color Calibration/Linearization, perform the Spectrophotometer test . • If the Color Sensor Shutter opens and closes, then replace Color Sensor Assembly . • If the Color Sensor Shutter is not activated: • If the Color Sensor Actuator Lever does not elevate or is broken: 1. Replace the Color Sensor Actuator Assembly . 2. Clean the Encoder Strip using a lint free cloth with damp water . • If the SOL Actuator Lever elevates but does not always catch the shutter, clean the Encoder Strip using a lint free cloth with damp water . • If the System Error continues, replace the Carriage PCA .
Code: 61:01
Description:
The file format is incorrect and the Printer cannot process the job.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check the graphic language setting of the Printer (Refer to the User’s Guide). • Resend the file to the Printer. • Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version. • If printing from a RIP check that the RIP version is the latest available.
Code: 61:04.1
Description:
The Postscript fonts are missing. Upgrading the Firmware will re-install the fonts.
Remedy:
Perform a full firmware upgrade that includes package ’B’.
Code: 61:08.1
Description:
The file cannot be printed because it is password protected.
Remedy:
Resend the file without password protection.
Code: 63:04
Description:
Input/Output problem through the Network Card.
Remedy:
• Check that the Network cable is correctly connected to the Network Card. • If a Gigabit Ethernet Card is being used, make sure it is correctly installed. If necessary, replace the Gigabit Ethernet Card. • Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version. • If the System Error continues, replace the Main PCA .
Code: 64:04
Description:
Input/Output problem through the USB Card.
Remedy:
• Check that the USB cable is correctly connected to the Printer. • Check that the USB Card is correctly installed. • Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version. • Replace the USB card.
Code: 65:04
Description:
Input/Output problem through an unknown port.
Remedy:
• Check that the unknown port cable is correctly connected to the Printer. • Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.
Code: 66:08
Description:
Cannot print file on current paper type. The paper type has changed since the file was sent, so the file cannot be printed on the paper type currently loaded.
Remedy:
• Resend the file to be printed on the current paper type. • Change the paper type to the type that was loaded when the file was originally sent.
Code: 71:03
Description:
Out of memory failure.
Remedy:
It is recommended that you remove any unnecessary files from the Hard Disk Drive using the Web Server.
Code: 71:19
Description:
Different S/N found in Main and Backup NVM.
Remedy:
• Perform the “Error 71:19 Recovery” Service Utility (refer to Chapter 4). NOTE: Do not change the Ink Supply tubes and the Hard Disk at the same time as this will cause the system error 71:19.
Code: 72:04
Description:
Generic Firmware error.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.

Code: 73:03
Description:
Carriage encoder reading error.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version. • Perform the gScan-Axish Diagnostic () to further troubleshoot the error code. • If the System Error continues, perform the gMedia Driveh Diagnostic () to further troubleshoot the error code.
Code: 74:01
Description:
Error uploading firmware update file.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Resend the firmware update file to the Printer.
Code: 74:04
Description:
Old vacuum fan, upgrade the firmware.
Remedy:
• Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.
Code: 76:03
Description:
Disk out of space.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Resend the file to the Printer. • If the System Error continues, it is recommended that you remove any unnecessary files from the Hard Disk Drive using the Web Server.
Code: 77:04
Description:
Embedded Web Server internal software error.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.
Code: 78.1:04
Description:
Media Settings area missing in media settings file.
Remedy:
• Resend the file.
Code: 79:03
Description:
Generic Firmware error.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.
Code: 79:04
Description:
Generic Firmware error.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version. • Try to reprint the image using different selections in the driver • Disable Nesting and the Queue. • For more detailed information on troubleshooting the 79:04 system error
Code: 81:01
Description:
Paper servo shutdown.
Remedy:
• Open the Window and check for any visible obstacles restricting the movement of the Drive Roller. If there is a wrinkled mass of media inside the paper path, lift the Pinchwheels (using the Media Lever) and clear the obstruction. • Perform the gMedia Driveh Diagnostic () to further troubleshoot the error code. • If the System Error continues, replace the Media-Axis Motor .
Code: 81:03
Description:
It was impossible to correctly stop the servo before setting the encoder position.
Remedy:
• Open the Window and check for any visible obstacles restricting the movement of the Drive Roller. If there is a wrinkled mass of media inside the paper path, lift the Pinchwheels (using the Media Lever) and clear the obstruction. • Perform the gMedia Driveh Diagnostic () to further troubleshoot the error code. • If the System Error continues, replace the Media-Axis Motor .
Code: 85:03
Description:
Problem finding the Drive Roller zero.
Remedy:
• Perform the gMedia Driveh Diagnostic () to further troubleshoot the error code.
Code: 86:01
Description:
Carriage servo shutdown.
Remedy:
• Open the Window and check for any visible obstacles restricting the movement of the Carriage Assembly. If there is a wrinkled mass of media inside the paper path, lift the Pinchwheels (using the Media Lever) and clear the obstruction. • Check that the Carriage Stopper is correctly installed (Refer to Carriage Disassembly Instructions , step 22.). • Perform the gScan-Axish Diagnostic () to further troubleshoot the error code. • Clean the Encode Strip using a lint free cloth dampened with water. • Check the cables are correctly connected between the PrintMech PCA and the Scan Axis Motor. • If the System Error continues, replace the Scan-Axis Motor .
Code: 86:11
Description:
Scan-Axis length too short.
Remedy:
• Open the Window and check for any visible obstacles restricting the movement of the Carriage Assembly. If there is a wrinkled mass of media inside the paper path, lift the Pinchwheels (using the Media Lever) and clear the obstruction. • Replace the Encoder Strip and Encoder Sensor .
Code: 87:01
Description:
This error is displayed when there is a need for the customer to clean the Encoder Strip. Full cleaning instructions come with the User’s Maintenance Kit. This message is displayed after a predefined quantity of ink has been consumed by the printer. At the time of firmware revison 7.0.0.3 the quantity of ink used before the 87:01 message is displayed is 10 liters.
Remedy:
• Clean the Encoder Strip using a lint free cloth dampened with tap water, then reset the counter. (Setup > Resets > Encoder cleaning) Ë See the instructions provided in the User Maintenance Kit (P/N Q6715A). Refer to NOTE: This operation is a standard maintenance procedure for the customer. It is fully documented in the User Maintenance Kit. If the User Maintenance Kit is not available the customer must purchase another kit (Q6715A).
Code: 91:02
Description:
The hp Instant Support troubleshooting tool has detected that at least one Printhead has been replaced without having a specific error, and without being recovered/cleaned.
Remedy:
Advise the customer that the next time they want to replace a Printheads they should make sure that at least a Printhead Recovery is performed.
Code: 93:11
Description:
Unable to pressurize the IDS.
Remedy:
• Remove ALL the Ink Cartridges and reinstall them one by one in to the Printer. • Replace the Ink Cartridges. • Replace the APS Assembly . • If the System Error continues, replace the Ink Supply Tubes and Trailing Cable . NOTE: If the Ink Supply Tubes are to be replaced, the Ink Cartridges need to be checked beforehand to see if they are capable of purging the new tubes, if they are not, new Ink Cartridges must also be sent with the parts to be replaced. To check the Ink Cartridges go to .
Code: 94:08
Description:
Color Calibration failed: This errror message is briefly displayed after failing to calibrate.
Remedy:
• There are a few types of media which will cause the calibration to fail if used: • Semi-translucent and transparent media (film). • Media that is not completly flat with a Satin finish will cause the light to reflect in different directions. • Perform Color Sensor Test Ë • Check the connections of the cables between the Spectrophotometer and the Carriage Assembly. • Replace Color Sensor • Replace Carriage PCA
Code: 94:08.1
Description:
The color calibration failed because the Spectrophotometer measured a value L*less than 100. This error is not displayed on the Front Panel, but is still logged within the warning error list.
Remedy:
• When this error is displayed there is a high probability that the embedded Spectrophotometer is dirty and needs to be replaced, perform the Spectrophotometer test to confirm this • Check the cable connections between the Carriage PCA and the Spectrophotometer. • Replace Color Sensor • Replace Carriage PCA
Code: 97:01
Description:
The Automatic Paper Advance Calibration failed.
Remedy:
• There are a few types of media which will cause the calibration to fail if used: • Semi-translucent and transparent media (film) • Low quality 3rd party media will cause the printed dots to diffuse. • Use hp Media to perform the calibration. • Perform the manual advance calibration (Ink -> image quality maintenance -> Paper advance calibration -> Adjust Paper advance), moving from 0 to 100% represent to an advance of the media by 1.5mm per meter. • Check cable connections between the densitophotometer/line sensor and the Carriage PCA. • Replace the Line Sensor
Code: 98:02
Description:
(this error code will be logged in the system but will not actually appear on the Front Panel) Switching to lower performance due to Printhead quality.
Remedy:
• Perform Printhead alignment.