hp Color LaserJet Pro MFP M377常見故障代碼描述,英文手冊2
更新時間：2025/1/24 2:29:09,view:117hp打印機HPColorLaserJetProMFPM377蘇州hp打印機售后服務中心客服熱線69616769，蘇州hp售后電話，hp售后網(wǎng)點，維修視頻
Code: 54.1C
Display:
54.XX Error, Turn off then on
Description:
The product has experienced an error with one of the internal sensors.
Causes:
Density or CPRS sensor dirty
Remedy:
1. Reset the printer: a. Turn off the power by using the power switch, and then wait at least 30 seconds. b. Turn on the power and wait for the product to initialize. 2. If you are using a surge protector: a. Power off the printer. b. Remove the surge protector. c. Plug the product directly into the wall socket and turn the product power on. 3. Reseat sensor connections on the DC Controller. 4. If the error persists, replace the Density Detect Sensor Assembly (hp Part #: RM2–7399–000CN). 5. If the error persists, replace the product.
Code: 55.0
Display:
55.XXXX Error, Turn off then on
Description:
The product has experienced an error with one of the internal sensors.
Causes:
DC controller communication error
Remedy:
1. Reset the printer: a. Turn off the power by using the power switch, and then wait at least 30 seconds. b. Turn on the power and wait for the product to initialize. 2. If you are using a surge protector: a. Power off the printer. b. Remove the surge protector. c. Plug the product directly into the wall socket and turn the product power on. 3. If the error persists, replace the Engine Controller PCB Assembly: NOTE: For these products, the DC Controller and HVPS are integrated in to the Engine Controller PCB Assembly. There are not separate part numbers for the HVPS or DCC. Engine Controller PCB Assembly, Duplex RM2–7909–000CN Engine Controller PCB Assembly, Simplex RM2–7910–000CN 4. If the error persists, replace the product.
Code: 55.0601
Display:
55.XXXX Error, Turn off then on
Description:
The product has experienced an error with one of the internal sensors.
Causes:
DC controller NVRAM data error
Remedy:
1. Reset the printer: a. Turn off the power by using the power switch, and then wait at least 30 seconds. b. Turn on the power and wait for the product to initialize. 2. If you are using a surge protector: a. Power off the printer. b. Remove the surge protector. c. Plug the product directly into the wall socket and turn the product power on. 3. If the error persists, replace the Engine Controller PCB Assembly: NOTE: For these products, the DC Controller and HVPS are integrated in to the Engine Controller PCB Assembly. There are not separate part numbers for the HVPS or DCC. Engine Controller PCB Assembly, Duplex RM2–7909–000CN Engine Controller PCB Assembly, Simplex RM2–7910–000CN 4. If the error persists, replace the product.
Code: 55.0602
Display:
55.XXXX Error, Turn off then on
Description:
The product has experienced an error with one of the internal sensors.
Causes:
DC controller NVRAM access error
Remedy:
1. Reset the printer: a. Turn off the power by using the power switch, and then wait at least 30 seconds. b. Turn on the power and wait for the product to initialize. 2. If you are using a surge protector: a. Power off the printer. b. Remove the surge protector. c. Plug the product directly into the wall socket and turn the product power on. 3. If the error persists, replace the Engine Controller PCB Assembly: NOTE: For these products, the DC Controller and HVPS are integrated in to the Engine Controller PCB Assembly. There are not separate part numbers for the HVPS or DCC. Engine Controller PCB Assembly, Duplex RM2–7909–000CN Engine Controller PCB Assembly, Simplex RM2–7910–000CN 4. If the error persists, replace the product.
Code: 55.1
Display:
55.XXXX Error, Turn off then on
Description:
The product has experienced an error with one of the internal sensors.
Causes:
DC controller memory error
Remedy:
1. Reset the printer: a. Turn off the power by using the power switch, and then wait at least 30 seconds. b. Turn on the power and wait for the product to initialize. 2. If you are using a surge protector: a. Power off the printer. b. Remove the surge protector. c. Plug the product directly into the wall socket and turn the product power on. 3. If the error persists, replace the Engine Controller PCB Assembly: NOTE: For these products, the DC Controller and HVPS are integrated in to the Engine Controller PCB Assembly. There are not separate part numbers for the HVPS or DCC. Engine Controller PCB Assembly, Duplex RM2–7909–000CN Engine Controller PCB Assembly, Simplex RM2–7910–000CN 4. If the error persists, replace the product.
Code: 55.3
Display:
55.XXXX Error, Turn off then on
Description:
The product has experienced an error with one of the internal sensors.
Causes:
Engine communication error
Remedy:
1. Reset the printer: a. Turn off the power by using the power switch, and then wait at least 30 seconds. b. Turn on the power and wait for the product to initialize. 2. If you are using a surge protector: a. Power off the printer. b. Remove the surge protector. c. Plug the product directly into the wall socket and turn the product power on. 3. If the error persists, replace the Engine Controller PCB Assembly: NOTE: For these products, the DC Controller and HVPS are integrated in to the Engine Controller PCB Assembly. There are not separate part numbers for the HVPS or DCC. Engine Controller PCB Assembly, Duplex RM2–7909–000CN Engine Controller PCB Assembly, Simplex RM2–7910–000CN 4. If the error persists, replace the product.
Code: 57.01
Display:
57 Fan Error, Turn off then on
Description:
The product has experienced an error with its internal fan.
Causes:
Fan 1 error
Remedy:
action1. Reset the printer:a. Turn off the power by using the power switch, and then wait at least 30 seconds.b. Turn on the power and wait for the product to initialize.2. If you are using a surge protector:a. Power off the printer.b. Remove the surge protector.c. Plug the product directly into the wall socket and turn the product power on.3. If the error persists, replace the internal cooling fan (hp Part #: RK2–6270–000CN).4. If the error persists, replace the product.
Code: 58.04
Display:
58.XX Error, Turn off then on
Description:
The product has experienced an error with the low voltage power supply.
Causes:
Low voltage power supply malfunction
Remedy:
action1. Reset the printer:a. Turn off the power by using the power switch, and then wait at least 30 seconds.b. Turn on the power and wait for the product to initialize.2. If you are using a surge protector: a. Power off the printer.b. Remove the surge protector.c. Plug the product directly into the wall socket and turn the product power on.3. Check the voltage label on the back of the product. If the product is rated 220V and is plugged into a 110V outlet, this error might occur. In most cases, no damage is caused to the product. If a power transformer is used to convert 220V power to 110V, verify that the transformer power rating is sufficient to operate the product.4. If the error persists, replace the Low Voltage Power Supply: Low voltage power supply PCB assembly - Input voltage 110VAC-127VAC RM2–7913–000CN Low voltage power supply PCB assembly - Input voltage 220VAC-240VAC RM2–7914–000CN5. If the error persists, replace the product.
Code: 59.30
Display:
59.XX Error, Turn off then on
Description:
The product has experienced an error with one of the internal motors.
Causes:
Fuser motor startup error
Remedy:
1. Reset the printer: a. Turn off the power by using the power switch, and then wait at least 30 seconds. b. Turn on the power and wait for the product to initialize. 2. If you are using a surge protector: a. Power off the printer. b. Remove the surge protector. c. Plug the product directly into the wall socket and turn the product power on. 3. If the error persists, replace the appropriate motor: Error Code Motor Description hp Part # 59.30, 59.40 Fuser Motor Assembly RM2–7348–000CN 59.70, 59.71, 59.72, 59.73, 59.80, 59.80, 59.82, 59.83 59.C0 Developing Motor Assembly RM2–7344–000CN 59.90, 59.A0, 59.FO Drum Motor Assembly RM2–7342–000CN
Code: 59.40
Display:
59.XX Error, Turn off then on
Description:
The product has experienced an error with one of the internal motors.
Causes:
Fuser motor rotation error
Remedy:
1. Reset the printer: a. Turn off the power by using the power switch, and then wait at least 30 seconds. b. Turn on the power and wait for the product to initialize. 2. If you are using a surge protector: a. Power off the printer. b. Remove the surge protector. c. Plug the product directly into the wall socket and turn the product power on. 3. If the error persists, replace the appropriate motor: Error Code Motor Description hp Part # 59.30, 59.40 Fuser Motor Assembly RM2–7348–000CN 59.70, 59.71, 59.72, 59.73, 59.80, 59.80, 59.82, 59.83 59.C0 Developing Motor Assembly RM2–7344–000CN 59.90, 59.A0, 59.FO Drum Motor Assembly RM2–7342–000CN
Code: 59.70
Display:
59.XX Error, Turn off then on
Description:
The product has experienced an error with one of the internal motors.
Causes:
Black developer motor startup error
Remedy:
1. Reset the printer: a. Turn off the power by using the power switch, and then wait at least 30 seconds. b. Turn on the power and wait for the product to initialize. 2. If you are using a surge protector: a. Power off the printer. b. Remove the surge protector. c. Plug the product directly into the wall socket and turn the product power on. 3. If the error persists, replace the appropriate motor: Error Code Motor Description hp Part # 59.30, 59.40 Fuser Motor Assembly RM2–7348–000CN 59.70, 59.71, 59.72, 59.73, 59.80, 59.80, 59.82, 59.83 59.C0 Developing Motor Assembly RM2–7344–000CN 59.90, 59.A0, 59.FO Drum Motor Assembly RM2–7342–000CN
Code: 59.71
Display:
59.XX Error, Turn off then on
Description:
The product has experienced an error with one of the internal motors.
Causes:
Cyan developer motor startup error
Remedy:
1. Reset the printer: a. Turn off the power by using the power switch, and then wait at least 30 seconds. b. Turn on the power and wait for the product to initialize. 2. If you are using a surge protector: a. Power off the printer. b. Remove the surge protector. c. Plug the product directly into the wall socket and turn the product power on. 3. If the error persists, replace the appropriate motor: Error Code Motor Description hp Part # 59.30, 59.40 Fuser Motor Assembly RM2–7348–000CN 59.70, 59.71, 59.72, 59.73, 59.80, 59.80, 59.82, 59.83 59.C0 Developing Motor Assembly RM2–7344–000CN 59.90, 59.A0, 59.FO Drum Motor Assembly RM2–7342–000CN
Code: 59.72
Display:
59.XX Error, Turn off then on
Description:
The product has experienced an error with one of the internal motors.
Causes:
Magenta developer motor startup error
Remedy:
1. Reset the printer: a. Turn off the power by using the power switch, and then wait at least 30 seconds. b. Turn on the power and wait for the product to initialize. 2. If you are using a surge protector: a. Power off the printer. b. Remove the surge protector. c. Plug the product directly into the wall socket and turn the product power on. 3. If the error persists, replace the appropriate motor: Error Code Motor Description hp Part # 59.30, 59.40 Fuser Motor Assembly RM2–7348–000CN 59.70, 59.71, 59.72, 59.73, 59.80, 59.80, 59.82, 59.83 59.C0 Developing Motor Assembly RM2–7344–000CN 59.90, 59.A0, 59.FO Drum Motor Assembly RM2–7342–000CN
Code: 59.73
Display:
59.XX Error, Turn off then on
Description:
The product has experienced an error with one of the internal motors.
Causes:
Yellow developer motor startup error
Remedy:
1. Reset the printer: a. Turn off the power by using the power switch, and then wait at least 30 seconds. b. Turn on the power and wait for the product to initialize. 2. If you are using a surge protector: a. Power off the printer. b. Remove the surge protector. c. Plug the product directly into the wall socket and turn the product power on. 3. If the error persists, replace the appropriate motor: Error Code Motor Description hp Part # 59.30, 59.40 Fuser Motor Assembly RM2–7348–000CN 59.70, 59.71, 59.72, 59.73, 59.80, 59.80, 59.82, 59.83 59.C0 Developing Motor Assembly RM2–7344–000CN 59.90, 59.A0, 59.FO Drum Motor Assembly RM2–7342–000CN
Code: 59.80
Display:
59.XX Error, Turn off then on
Description:
The product has experienced an error with one of the internal motors.
Causes:
Black developer motor rotation error
Remedy:
1. Reset the printer: a. Turn off the power by using the power switch, and then wait at least 30 seconds. b. Turn on the power and wait for the product to initialize. 2. If you are using a surge protector: a. Power off the printer. b. Remove the surge protector. c. Plug the product directly into the wall socket and turn the product power on. 3. If the error persists, replace the appropriate motor: Error Code Motor Description hp Part # 59.30, 59.40 Fuser Motor Assembly RM2–7348–000CN 59.70, 59.71, 59.72, 59.73, 59.80, 59.80, 59.82, 59.83 59.C0 Developing Motor Assembly RM2–7344–000CN 59.90, 59.A0, 59.FO Drum Motor Assembly RM2–7342–000CN
Code: 59.81
Display:
59.XX Error, Turn off then on
Description:
The product has experienced an error with one of the internal motors.
Causes:
Cyan developer motor rotation error
Remedy:
1. Reset the printer: a. Turn off the power by using the power switch, and then wait at least 30 seconds. b. Turn on the power and wait for the product to initialize. 2. If you are using a surge protector: a. Power off the printer. b. Remove the surge protector. c. Plug the product directly into the wall socket and turn the product power on. 3. If the error persists, replace the appropriate motor: Error Code Motor Description hp Part # 59.30, 59.40 Fuser Motor Assembly RM2–7348–000CN 59.70, 59.71, 59.72, 59.73, 59.80, 59.80, 59.82, 59.83 59.C0 Developing Motor Assembly RM2–7344–000CN 59.90, 59.A0, 59.FO Drum Motor Assembly RM2–7342–000CN
Code: 59.82
Display:
59.XX Error, Turn off then on
Description:
The product has experienced an error with one of the internal motors.
Causes:
Magenta developer motor rotation error
Remedy:
1. Reset the printer: a. Turn off the power by using the power switch, and then wait at least 30 seconds. b. Turn on the power and wait for the product to initialize. 2. If you are using a surge protector: a. Power off the printer. b. Remove the surge protector. c. Plug the product directly into the wall socket and turn the product power on. 3. If the error persists, replace the appropriate motor: Error Code Motor Description hp Part # 59.30, 59.40 Fuser Motor Assembly RM2–7348–000CN 59.70, 59.71, 59.72, 59.73, 59.80, 59.80, 59.82, 59.83 59.C0 Developing Motor Assembly RM2–7344–000CN 59.90, 59.A0, 59.FO Drum Motor Assembly RM2–7342–000CN
Code: 59.83
Display:
59.XX Error, Turn off then on
Description:
The product has experienced an error with one of the internal motors.
Causes:
Yellow developer motor rotation error
Remedy:
1. Reset the printer: a. Turn off the power by using the power switch, and then wait at least 30 seconds. b. Turn on the power and wait for the product to initialize. 2. If you are using a surge protector: a. Power off the printer. b. Remove the surge protector. c. Plug the product directly into the wall socket and turn the product power on. 3. If the error persists, replace the appropriate motor: Error Code Motor Description hp Part # 59.30, 59.40 Fuser Motor Assembly RM2–7348–000CN 59.70, 59.71, 59.72, 59.73, 59.80, 59.80, 59.82, 59.83 59.C0 Developing Motor Assembly RM2–7344–000CN 59.90, 59.A0, 59.FO Drum Motor Assembly RM2–7342–000CN
Code: 59.90
Display:
59.XX Error, Turn off then on
Description:
The product has experienced an error with one of the internal motors.
Causes:
ITB motor start error
Remedy:
1. Reset the printer: a. Turn off the power by using the power switch, and then wait at least 30 seconds. b. Turn on the power and wait for the product to initialize. 2. If you are using a surge protector: a. Power off the printer. b. Remove the surge protector. c. Plug the product directly into the wall socket and turn the product power on. 3. If the error persists, replace the appropriate motor: Error Code Motor Description hp Part # 59.30, 59.40 Fuser Motor Assembly RM2–7348–000CN 59.70, 59.71, 59.72, 59.73, 59.80, 59.80, 59.82, 59.83 59.C0 Developing Motor Assembly RM2–7344–000CN 59.90, 59.A0, 59.FO Drum Motor Assembly RM2–7342–000CN
Code: 59.A0
Display:
59.XX Error, Turn off then on
Description:
The product has experienced an error with one of the internal motors.
Causes:
ITB motor rotation error
Remedy:
1. Reset the printer: a. Turn off the power by using the power switch, and then wait at least 30 seconds. b. Turn on the power and wait for the product to initialize. 2. If you are using a surge protector: a. Power off the printer. b. Remove the surge protector. c. Plug the product directly into the wall socket and turn the product power on. 3. If the error persists, replace the appropriate motor: Error Code Motor Description hp Part # 59.30, 59.40 Fuser Motor Assembly RM2–7348–000CN 59.70, 59.71, 59.72, 59.73, 59.80, 59.80, 59.82, 59.83 59.C0 Developing Motor Assembly RM2–7344–000CN 59.90, 59.A0, 59.FO Drum Motor Assembly RM2–7342–000CN
Code: 59.C0
Display:
59.XX Error, Turn off then on
Description:
The product has experienced an error with one of the internal motors.
Causes:
Developer motor rotation error
Remedy:
1. Reset the printer: a. Turn off the power by using the power switch, and then wait at least 30 seconds. b. Turn on the power and wait for the product to initialize. 2. If you are using a surge protector: a. Power off the printer. b. Remove the surge protector. c. Plug the product directly into the wall socket and turn the product power on. 3. If the error persists, replace the appropriate motor: Error Code Motor Description hp Part # 59.30, 59.40 Fuser Motor Assembly RM2–7348–000CN 59.70, 59.71, 59.72, 59.73, 59.80, 59.80, 59.82, 59.83 59.C0 Developing Motor Assembly RM2–7344–000CN 59.90, 59.A0, 59.FO Drum Motor Assembly RM2–7342–000CN
Code: 59.F0
Display:
59.XX Error, Turn off then on
Description:
The product has experienced an error with one of the internal motors.
Causes:
Transfer alienation failure
Remedy:
1. Reset the printer: a. Turn off the power by using the power switch, and then wait at least 30 seconds. b. Turn on the power and wait for the product to initialize. 2. If you are using a surge protector: a. Power off the printer. b. Remove the surge protector. c. Plug the product directly into the wall socket and turn the product power on. 3. If the error persists, replace the appropriate motor: Error Code Motor Description hp Part # 59.30, 59.40 Fuser Motor Assembly RM2–7348–000CN 59.70, 59.71, 59.72, 59.73, 59.80, 59.80, 59.82, 59.83 59.C0 Developing Motor Assembly RM2–7344–000CN 59.90, 59.A0, 59.FO Drum Motor Assembly RM2–7342–000CN
Code: 79
Display:
79 Error, Turn off then on
Description:
The product has experienced an internal firmware error. Under most conditions, the product automatically restarts.
Causes:
Remedy:
1. Reset the printer: a. Turn off the power by using the power switch, and then wait at least 30 seconds. b. Turn on the power and wait for the product to initialize. 2. If you are using a surge protector: a. Power off the printer. b. Remove the surge protector. c. Plug the product directly into the wall socket and turn the product power on. 3. If the error is intermittent, attempt to isolate the issue to something specific in the customers environment. NOTE: If the 79 Error is caused by the network or a specific file, do not replace the product; it will not resolve the issue. Instead, attempt to isolate the issue in a way that demonstrates the error is caused by something in the environment. 4. If the error is persistent, replace the Formatter PCA. 5. If the error persists, replace the product.6. If the error persists after product replacement, escalate to Level 3 so that Technical Marketing has visibility to the problem.
Display:
54.XX Error, Turn off then on
Description:
The product has experienced an error with one of the internal sensors.
Causes:
Density or CPRS sensor dirty
Remedy:
1. Reset the printer: a. Turn off the power by using the power switch, and then wait at least 30 seconds. b. Turn on the power and wait for the product to initialize. 2. If you are using a surge protector: a. Power off the printer. b. Remove the surge protector. c. Plug the product directly into the wall socket and turn the product power on. 3. Reseat sensor connections on the DC Controller. 4. If the error persists, replace the Density Detect Sensor Assembly (hp Part #: RM2–7399–000CN). 5. If the error persists, replace the product.
Code: 55.0
Display:
55.XXXX Error, Turn off then on
Description:
The product has experienced an error with one of the internal sensors.
Causes:
DC controller communication error
Remedy:
1. Reset the printer: a. Turn off the power by using the power switch, and then wait at least 30 seconds. b. Turn on the power and wait for the product to initialize. 2. If you are using a surge protector: a. Power off the printer. b. Remove the surge protector. c. Plug the product directly into the wall socket and turn the product power on. 3. If the error persists, replace the Engine Controller PCB Assembly: NOTE: For these products, the DC Controller and HVPS are integrated in to the Engine Controller PCB Assembly. There are not separate part numbers for the HVPS or DCC. Engine Controller PCB Assembly, Duplex RM2–7909–000CN Engine Controller PCB Assembly, Simplex RM2–7910–000CN 4. If the error persists, replace the product.
Code: 55.0601
Display:
55.XXXX Error, Turn off then on
Description:
The product has experienced an error with one of the internal sensors.
Causes:
DC controller NVRAM data error
Remedy:
1. Reset the printer: a. Turn off the power by using the power switch, and then wait at least 30 seconds. b. Turn on the power and wait for the product to initialize. 2. If you are using a surge protector: a. Power off the printer. b. Remove the surge protector. c. Plug the product directly into the wall socket and turn the product power on. 3. If the error persists, replace the Engine Controller PCB Assembly: NOTE: For these products, the DC Controller and HVPS are integrated in to the Engine Controller PCB Assembly. There are not separate part numbers for the HVPS or DCC. Engine Controller PCB Assembly, Duplex RM2–7909–000CN Engine Controller PCB Assembly, Simplex RM2–7910–000CN 4. If the error persists, replace the product.
Code: 55.0602
Display:
55.XXXX Error, Turn off then on
Description:
The product has experienced an error with one of the internal sensors.
Causes:
DC controller NVRAM access error
Remedy:
1. Reset the printer: a. Turn off the power by using the power switch, and then wait at least 30 seconds. b. Turn on the power and wait for the product to initialize. 2. If you are using a surge protector: a. Power off the printer. b. Remove the surge protector. c. Plug the product directly into the wall socket and turn the product power on. 3. If the error persists, replace the Engine Controller PCB Assembly: NOTE: For these products, the DC Controller and HVPS are integrated in to the Engine Controller PCB Assembly. There are not separate part numbers for the HVPS or DCC. Engine Controller PCB Assembly, Duplex RM2–7909–000CN Engine Controller PCB Assembly, Simplex RM2–7910–000CN 4. If the error persists, replace the product.
Code: 55.1
Display:
55.XXXX Error, Turn off then on
Description:
The product has experienced an error with one of the internal sensors.
Causes:
DC controller memory error
Remedy:
1. Reset the printer: a. Turn off the power by using the power switch, and then wait at least 30 seconds. b. Turn on the power and wait for the product to initialize. 2. If you are using a surge protector: a. Power off the printer. b. Remove the surge protector. c. Plug the product directly into the wall socket and turn the product power on. 3. If the error persists, replace the Engine Controller PCB Assembly: NOTE: For these products, the DC Controller and HVPS are integrated in to the Engine Controller PCB Assembly. There are not separate part numbers for the HVPS or DCC. Engine Controller PCB Assembly, Duplex RM2–7909–000CN Engine Controller PCB Assembly, Simplex RM2–7910–000CN 4. If the error persists, replace the product.
Code: 55.3
Display:
55.XXXX Error, Turn off then on
Description:
The product has experienced an error with one of the internal sensors.
Causes:
Engine communication error
Remedy:
1. Reset the printer: a. Turn off the power by using the power switch, and then wait at least 30 seconds. b. Turn on the power and wait for the product to initialize. 2. If you are using a surge protector: a. Power off the printer. b. Remove the surge protector. c. Plug the product directly into the wall socket and turn the product power on. 3. If the error persists, replace the Engine Controller PCB Assembly: NOTE: For these products, the DC Controller and HVPS are integrated in to the Engine Controller PCB Assembly. There are not separate part numbers for the HVPS or DCC. Engine Controller PCB Assembly, Duplex RM2–7909–000CN Engine Controller PCB Assembly, Simplex RM2–7910–000CN 4. If the error persists, replace the product.
Code: 57.01
Display:
57 Fan Error, Turn off then on
Description:
The product has experienced an error with its internal fan.
Causes:
Fan 1 error
Remedy:
action1. Reset the printer:a. Turn off the power by using the power switch, and then wait at least 30 seconds.b. Turn on the power and wait for the product to initialize.2. If you are using a surge protector:a. Power off the printer.b. Remove the surge protector.c. Plug the product directly into the wall socket and turn the product power on.3. If the error persists, replace the internal cooling fan (hp Part #: RK2–6270–000CN).4. If the error persists, replace the product.
Code: 58.04
Display:
58.XX Error, Turn off then on
Description:
The product has experienced an error with the low voltage power supply.
Causes:
Low voltage power supply malfunction
Remedy:
action1. Reset the printer:a. Turn off the power by using the power switch, and then wait at least 30 seconds.b. Turn on the power and wait for the product to initialize.2. If you are using a surge protector: a. Power off the printer.b. Remove the surge protector.c. Plug the product directly into the wall socket and turn the product power on.3. Check the voltage label on the back of the product. If the product is rated 220V and is plugged into a 110V outlet, this error might occur. In most cases, no damage is caused to the product. If a power transformer is used to convert 220V power to 110V, verify that the transformer power rating is sufficient to operate the product.4. If the error persists, replace the Low Voltage Power Supply: Low voltage power supply PCB assembly - Input voltage 110VAC-127VAC RM2–7913–000CN Low voltage power supply PCB assembly - Input voltage 220VAC-240VAC RM2–7914–000CN5. If the error persists, replace the product.
Code: 59.30
Display:
59.XX Error, Turn off then on
Description:
The product has experienced an error with one of the internal motors.
Causes:
Fuser motor startup error
Remedy:
1. Reset the printer: a. Turn off the power by using the power switch, and then wait at least 30 seconds. b. Turn on the power and wait for the product to initialize. 2. If you are using a surge protector: a. Power off the printer. b. Remove the surge protector. c. Plug the product directly into the wall socket and turn the product power on. 3. If the error persists, replace the appropriate motor: Error Code Motor Description hp Part # 59.30, 59.40 Fuser Motor Assembly RM2–7348–000CN 59.70, 59.71, 59.72, 59.73, 59.80, 59.80, 59.82, 59.83 59.C0 Developing Motor Assembly RM2–7344–000CN 59.90, 59.A0, 59.FO Drum Motor Assembly RM2–7342–000CN
Code: 59.40
Display:
59.XX Error, Turn off then on
Description:
The product has experienced an error with one of the internal motors.
Causes:
Fuser motor rotation error
Remedy:
1. Reset the printer: a. Turn off the power by using the power switch, and then wait at least 30 seconds. b. Turn on the power and wait for the product to initialize. 2. If you are using a surge protector: a. Power off the printer. b. Remove the surge protector. c. Plug the product directly into the wall socket and turn the product power on. 3. If the error persists, replace the appropriate motor: Error Code Motor Description hp Part # 59.30, 59.40 Fuser Motor Assembly RM2–7348–000CN 59.70, 59.71, 59.72, 59.73, 59.80, 59.80, 59.82, 59.83 59.C0 Developing Motor Assembly RM2–7344–000CN 59.90, 59.A0, 59.FO Drum Motor Assembly RM2–7342–000CN
Code: 59.70
Display:
59.XX Error, Turn off then on
Description:
The product has experienced an error with one of the internal motors.
Causes:
Black developer motor startup error
Remedy:
1. Reset the printer: a. Turn off the power by using the power switch, and then wait at least 30 seconds. b. Turn on the power and wait for the product to initialize. 2. If you are using a surge protector: a. Power off the printer. b. Remove the surge protector. c. Plug the product directly into the wall socket and turn the product power on. 3. If the error persists, replace the appropriate motor: Error Code Motor Description hp Part # 59.30, 59.40 Fuser Motor Assembly RM2–7348–000CN 59.70, 59.71, 59.72, 59.73, 59.80, 59.80, 59.82, 59.83 59.C0 Developing Motor Assembly RM2–7344–000CN 59.90, 59.A0, 59.FO Drum Motor Assembly RM2–7342–000CN
Code: 59.71
Display:
59.XX Error, Turn off then on
Description:
The product has experienced an error with one of the internal motors.
Causes:
Cyan developer motor startup error
Remedy:
1. Reset the printer: a. Turn off the power by using the power switch, and then wait at least 30 seconds. b. Turn on the power and wait for the product to initialize. 2. If you are using a surge protector: a. Power off the printer. b. Remove the surge protector. c. Plug the product directly into the wall socket and turn the product power on. 3. If the error persists, replace the appropriate motor: Error Code Motor Description hp Part # 59.30, 59.40 Fuser Motor Assembly RM2–7348–000CN 59.70, 59.71, 59.72, 59.73, 59.80, 59.80, 59.82, 59.83 59.C0 Developing Motor Assembly RM2–7344–000CN 59.90, 59.A0, 59.FO Drum Motor Assembly RM2–7342–000CN
Code: 59.72
Display:
59.XX Error, Turn off then on
Description:
The product has experienced an error with one of the internal motors.
Causes:
Magenta developer motor startup error
Remedy:
1. Reset the printer: a. Turn off the power by using the power switch, and then wait at least 30 seconds. b. Turn on the power and wait for the product to initialize. 2. If you are using a surge protector: a. Power off the printer. b. Remove the surge protector. c. Plug the product directly into the wall socket and turn the product power on. 3. If the error persists, replace the appropriate motor: Error Code Motor Description hp Part # 59.30, 59.40 Fuser Motor Assembly RM2–7348–000CN 59.70, 59.71, 59.72, 59.73, 59.80, 59.80, 59.82, 59.83 59.C0 Developing Motor Assembly RM2–7344–000CN 59.90, 59.A0, 59.FO Drum Motor Assembly RM2–7342–000CN
Code: 59.73
Display:
59.XX Error, Turn off then on
Description:
The product has experienced an error with one of the internal motors.
Causes:
Yellow developer motor startup error
Remedy:
1. Reset the printer: a. Turn off the power by using the power switch, and then wait at least 30 seconds. b. Turn on the power and wait for the product to initialize. 2. If you are using a surge protector: a. Power off the printer. b. Remove the surge protector. c. Plug the product directly into the wall socket and turn the product power on. 3. If the error persists, replace the appropriate motor: Error Code Motor Description hp Part # 59.30, 59.40 Fuser Motor Assembly RM2–7348–000CN 59.70, 59.71, 59.72, 59.73, 59.80, 59.80, 59.82, 59.83 59.C0 Developing Motor Assembly RM2–7344–000CN 59.90, 59.A0, 59.FO Drum Motor Assembly RM2–7342–000CN
Code: 59.80
Display:
59.XX Error, Turn off then on
Description:
The product has experienced an error with one of the internal motors.
Causes:
Black developer motor rotation error
Remedy:
1. Reset the printer: a. Turn off the power by using the power switch, and then wait at least 30 seconds. b. Turn on the power and wait for the product to initialize. 2. If you are using a surge protector: a. Power off the printer. b. Remove the surge protector. c. Plug the product directly into the wall socket and turn the product power on. 3. If the error persists, replace the appropriate motor: Error Code Motor Description hp Part # 59.30, 59.40 Fuser Motor Assembly RM2–7348–000CN 59.70, 59.71, 59.72, 59.73, 59.80, 59.80, 59.82, 59.83 59.C0 Developing Motor Assembly RM2–7344–000CN 59.90, 59.A0, 59.FO Drum Motor Assembly RM2–7342–000CN
Code: 59.81
Display:
59.XX Error, Turn off then on
Description:
The product has experienced an error with one of the internal motors.
Causes:
Cyan developer motor rotation error
Remedy:
1. Reset the printer: a. Turn off the power by using the power switch, and then wait at least 30 seconds. b. Turn on the power and wait for the product to initialize. 2. If you are using a surge protector: a. Power off the printer. b. Remove the surge protector. c. Plug the product directly into the wall socket and turn the product power on. 3. If the error persists, replace the appropriate motor: Error Code Motor Description hp Part # 59.30, 59.40 Fuser Motor Assembly RM2–7348–000CN 59.70, 59.71, 59.72, 59.73, 59.80, 59.80, 59.82, 59.83 59.C0 Developing Motor Assembly RM2–7344–000CN 59.90, 59.A0, 59.FO Drum Motor Assembly RM2–7342–000CN
Code: 59.82
Display:
59.XX Error, Turn off then on
Description:
The product has experienced an error with one of the internal motors.
Causes:
Magenta developer motor rotation error
Remedy:
1. Reset the printer: a. Turn off the power by using the power switch, and then wait at least 30 seconds. b. Turn on the power and wait for the product to initialize. 2. If you are using a surge protector: a. Power off the printer. b. Remove the surge protector. c. Plug the product directly into the wall socket and turn the product power on. 3. If the error persists, replace the appropriate motor: Error Code Motor Description hp Part # 59.30, 59.40 Fuser Motor Assembly RM2–7348–000CN 59.70, 59.71, 59.72, 59.73, 59.80, 59.80, 59.82, 59.83 59.C0 Developing Motor Assembly RM2–7344–000CN 59.90, 59.A0, 59.FO Drum Motor Assembly RM2–7342–000CN
Code: 59.83
Display:
59.XX Error, Turn off then on
Description:
The product has experienced an error with one of the internal motors.
Causes:
Yellow developer motor rotation error
Remedy:
1. Reset the printer: a. Turn off the power by using the power switch, and then wait at least 30 seconds. b. Turn on the power and wait for the product to initialize. 2. If you are using a surge protector: a. Power off the printer. b. Remove the surge protector. c. Plug the product directly into the wall socket and turn the product power on. 3. If the error persists, replace the appropriate motor: Error Code Motor Description hp Part # 59.30, 59.40 Fuser Motor Assembly RM2–7348–000CN 59.70, 59.71, 59.72, 59.73, 59.80, 59.80, 59.82, 59.83 59.C0 Developing Motor Assembly RM2–7344–000CN 59.90, 59.A0, 59.FO Drum Motor Assembly RM2–7342–000CN
Code: 59.90
Display:
59.XX Error, Turn off then on
Description:
The product has experienced an error with one of the internal motors.
Causes:
ITB motor start error
Remedy:
1. Reset the printer: a. Turn off the power by using the power switch, and then wait at least 30 seconds. b. Turn on the power and wait for the product to initialize. 2. If you are using a surge protector: a. Power off the printer. b. Remove the surge protector. c. Plug the product directly into the wall socket and turn the product power on. 3. If the error persists, replace the appropriate motor: Error Code Motor Description hp Part # 59.30, 59.40 Fuser Motor Assembly RM2–7348–000CN 59.70, 59.71, 59.72, 59.73, 59.80, 59.80, 59.82, 59.83 59.C0 Developing Motor Assembly RM2–7344–000CN 59.90, 59.A0, 59.FO Drum Motor Assembly RM2–7342–000CN
Code: 59.A0
Display:
59.XX Error, Turn off then on
Description:
The product has experienced an error with one of the internal motors.
Causes:
ITB motor rotation error
Remedy:
1. Reset the printer: a. Turn off the power by using the power switch, and then wait at least 30 seconds. b. Turn on the power and wait for the product to initialize. 2. If you are using a surge protector: a. Power off the printer. b. Remove the surge protector. c. Plug the product directly into the wall socket and turn the product power on. 3. If the error persists, replace the appropriate motor: Error Code Motor Description hp Part # 59.30, 59.40 Fuser Motor Assembly RM2–7348–000CN 59.70, 59.71, 59.72, 59.73, 59.80, 59.80, 59.82, 59.83 59.C0 Developing Motor Assembly RM2–7344–000CN 59.90, 59.A0, 59.FO Drum Motor Assembly RM2–7342–000CN
Code: 59.C0
Display:
59.XX Error, Turn off then on
Description:
The product has experienced an error with one of the internal motors.
Causes:
Developer motor rotation error
Remedy:
1. Reset the printer: a. Turn off the power by using the power switch, and then wait at least 30 seconds. b. Turn on the power and wait for the product to initialize. 2. If you are using a surge protector: a. Power off the printer. b. Remove the surge protector. c. Plug the product directly into the wall socket and turn the product power on. 3. If the error persists, replace the appropriate motor: Error Code Motor Description hp Part # 59.30, 59.40 Fuser Motor Assembly RM2–7348–000CN 59.70, 59.71, 59.72, 59.73, 59.80, 59.80, 59.82, 59.83 59.C0 Developing Motor Assembly RM2–7344–000CN 59.90, 59.A0, 59.FO Drum Motor Assembly RM2–7342–000CN
Code: 59.F0
Display:
59.XX Error, Turn off then on
Description:
The product has experienced an error with one of the internal motors.
Causes:
Transfer alienation failure
Remedy:
1. Reset the printer: a. Turn off the power by using the power switch, and then wait at least 30 seconds. b. Turn on the power and wait for the product to initialize. 2. If you are using a surge protector: a. Power off the printer. b. Remove the surge protector. c. Plug the product directly into the wall socket and turn the product power on. 3. If the error persists, replace the appropriate motor: Error Code Motor Description hp Part # 59.30, 59.40 Fuser Motor Assembly RM2–7348–000CN 59.70, 59.71, 59.72, 59.73, 59.80, 59.80, 59.82, 59.83 59.C0 Developing Motor Assembly RM2–7344–000CN 59.90, 59.A0, 59.FO Drum Motor Assembly RM2–7342–000CN
Code: 79
Display:
79 Error, Turn off then on
Description:
The product has experienced an internal firmware error. Under most conditions, the product automatically restarts.
Causes:
Remedy:
1. Reset the printer: a. Turn off the power by using the power switch, and then wait at least 30 seconds. b. Turn on the power and wait for the product to initialize. 2. If you are using a surge protector: a. Power off the printer. b. Remove the surge protector. c. Plug the product directly into the wall socket and turn the product power on. 3. If the error is intermittent, attempt to isolate the issue to something specific in the customers environment. NOTE: If the 79 Error is caused by the network or a specific file, do not replace the product; it will not resolve the issue. Instead, attempt to isolate the issue in a way that demonstrates the error is caused by something in the environment. 4. If the error is persistent, replace the Formatter PCA. 5. If the error persists, replace the product.6. If the error persists after product replacement, escalate to Level 3 so that Technical Marketing has visibility to the problem.
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