hp DesignJet Z5200ps常見(jiàn)故障代碼描述,英文手冊(cè)
更新時(shí)間：2024/11/17 21:57:29,view:91hp打印機(jī)HPDesignJetZ5200ps蘇州hp打印機(jī)售后服務(wù)中心客服熱線69616769，蘇州hp售后電話，hp售后網(wǎng)點(diǎn)，
Code: 01.0:YZ
Description:
HCI queue does not end after 2 seconds.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • If the System Error continues, replace the Formatter See Formatter. • If the System Error continues, replace the Main PCA See Electronics Module (Main PCA and PSU).
Code: 01.1:YZ
Description:
NVM backup: not found, read, write or read back error.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • If the System Error continues, replace the PrintMech PCA See PrintMech PCA • If the System Error continues, replace the Formatter See Formatter.
Code: 01.2:YZ
Description:
PrintMech PCA fault or NVM backup failure.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • If the System Error continues, replace the PrintMech PCA See PrintMech PCA.
Code: 02.1:YZ
Description:
Encoder seems to be wrong.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Carriage Assembly stopper is correctly installed. • Replace the Carriage Assembly See Carriage Assembly (with or without Trailing Cable). • If the System Error continues, replace the Encoder Strip refer Encoder Strip (with spring and attachment nut) and Encoder Sensor refer Encoder Disk and Encoder Sensor.
Code: 02.2:YZ
Description:
Problem with the Carriage PCA
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Trailing Cable is not damaged. • Check that the Trailing Cable is correctly connected between the Main PCA and Carriage PCA. • Replace the Carriage Assembly refer Carriage Assembly (with or without Trailing Cable). • If the System Error continues, replace the Formatter refer Formatter.
Code: 03:YZ
Description:
Problem with Power Supply Unit.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Perform the Electronics Module Test Diagnostic to troubleshoot the problem further 3. Electronics Module. • If the System Error continues, replace the Power Supply Unit (PSU) refer Electronics Module (Main PCA and PSU).
Code: 05.1:YZ
Description:
CPU Fan is stopped or burnt.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Replace the Power Supply Unit (PSU) refer Electronics Module (Main PCA and PSU). • If the System Error continues, replace the Main PCA refer Electronics Module (Main PCA and PSU).
Code: 06:YZ
Description:
Main NVM failure - not detected, read/write failed or readback error.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • If the System Error continues, replace the Formatter refer Formatter.
Code: 08:YZ
Description:
Problem with the Front Panel.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Front Panel interface cable is not damaged and is correctly connected between the Main PCA and the Front Panel. • Check that the memory module in the Formatter is installed correctly • Check that the connections between the Formatter, the Formatter and the Formatter are not damaged and are correctly connected. • Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version. • If the System Error continues, replace the Main PCA refer Electronics Module (Main PCA and PSU). • If the System Error continues, replace the Formatter refer Formatter. • If the System Error continues, replace the Front Panel refer Front Panel.
Code: 11:YZ
Description:
Trailing Cable does not seem to be detected.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Trailing Cable is not damaged. • Check that the Trailing Cable is correctly connected between the Main PCA and Carriage PCA. • If the System Error continues, replace the Formatter refer Formatter. • If the System Error continues, replace the Main PCA refer Electronics Module (Main PCA and PSU). • If the System Error continues, replace the Carriage PCA refer Carriage PCA.
Code: 12.n:YZ
Description:
Carriage & PCA Main doesn’t detect pens.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Trailing Cable is not damaged. • Check that the Trailing Cable is correctly connected between the Main PCA and Carriage PCA. • Check that the Printhead has not failed and is not erroneous. • Check that the Flex circuit contacts and Printhead contacts are clean. • If the System Error continues, replace the Carriage PCA refer Carriage PCA. • If the System Error continues, replace the Main PCA refer Electronics Module (Main PCA and PSU).
Code: 21.1:YZ
Description:
Service Station servo shutdown.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Check the Primer Tubes. Reconnect the power cord and power On the Printer. • Perform the Service Station diagnostic test to troubleshoot the problem further 8. Service Station. • If the System Error continues, replace the Service Station refer Service Station. • If the System Error continues, replace the PrintMech PCA refer PrintMech PCA.
Code: 21:YZ
Description:
Fail moving Service Station.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Check the Primer Tubes. Reconnect the power cord and power On the Printer. • Make sure that the Service Station path is clear. Remove any visible obstacles (e.g. screws, plastic parts, etc...) restricting the movement of the Service Station. • Perform the Service Station diagnostic test to troubleshoot the problem further 8. Service Station. • If the System Error continues, replace the Service Station refer Service Station. • If the System Error continues, replace the PrintMech PCA refer PrintMech PCA.
Code: 22.0:YZ
Description:
ISS Left BPS0 error.(Supplies 0, 1, 2) (Module 0 left).
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the cables between the Left Ink Supply Station and Main PCA the are not damaged and are correctly connected. • Perform the Ink Delivery System diagnostic test to troubleshoot the problem further 7. Ink Delivery System (IDS). • If the System Error continues, replace the Left Ink Supply Station refer Left Ink Supply Station. • If the System Error continues, replace the Main PCA refer Electronics Module (Main PCA and PSU).
Code: 22.1:YZ
Description:
ISS Left BPS1 error.(Supplies 3, 4, 5)(Module1 middle right).
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the cables between the Left Ink Supply Station and PrintMech PCA the are not damaged and are correctly connected. • Perform the Ink Delivery System diagnostic test to troubleshoot the problem further 7. Ink Delivery System (IDS). • If the System Error continues, replace the Right Ink Supply Station refer Right Ink Supply Station • If the System Error continues, replace the PrintMech PCA refer PrintMech PCA.
Code: 22.2:YZ
Description:
ISS Right BPS0 error.(Supplies 0, 1, 2)(Module 2 far right).
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the cables between the Right Ink Supply Station and PrintMech PCA the are not damaged and are correctly connected. • Perform the Ink Delivery System diagnostic test to troubleshoot the problem further 7. Ink Delivery System (IDS). • If the System Error continues, replace the Right Ink Supply Station refer Right Ink Supply Station. • If the System Error continues, replace the Main PCA refer Electronics Module (Main PCA and PSU).
Code: 24:YZ
Description:
Ink Setup failure ( Ink Delivery System (IDS) Tubes purge failed).
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the cables between the Right Ink Supply Station and PrintMech PCA the are not damaged and are correctly connected. • Try purging the Ink Supply Tubes again once the Printer has been restarted. • Install new Cartridges in the printer and try purging the Ink Supply Tubes again.
Code: 26.n:YZ
Description:
(color = n) Order of Ink Supplies incorrect.
Remedy:
• Remove the Ink Supply Cartridges and check that they are the correct ones for this printer and are in the proper order. • Check that the Printer has the latest firmware. If not, update the firmware to the latest version.
Code: 27:YZ
Description:
An error has occurred in Printhead detection.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Remove the Printheads from the Carriage Assembly and reinsert them. • Replace the Printheads. • Replace the Carriage Cover (Flex Circuit) refer Carriage Cover (includes Carriage Latch). • Replace the Carriage PCA refer Carriage PCA. • Replace the Formatter refer Formatter.
Code: 29.n:YZ
Description:
An error has occurred in Printhead detection.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Remove the Printheads from the Carriage Assembly and reinsert them. • Replace the Printheads. • Replace the Carriage Cover (Flex Circuit) refer Carriage Cover (includes Carriage Latch). • Replace the Carriage PCA refer Carriage PCA. • Replace the Formatter refer Formatter.
Code: 31:YZ
Description:
An error has been detected with the cutter.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check the Cutter Assembly for blockage or any other obvious problems. • Replace the Cutter Assembly refer Cutter Assembly.
Code: 38:YZ
Description:
An error has been detected with the Media Output Tray.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check the Media Output Assembly for blockage or any other obvious problems. • Replace the Media Output Assembly refer Media Output Assembly.
Code: 41.1:YZ
Description:
Electrical fault or current limit in Media-Axis Motor.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Open the Window and check for any visible obstacles restricting the movement of the Media Advance Roller. If there is a wrinkled mass of media inside the paper path, lift the Pinch wheels (using Media Lever) and clear the obstruction. • Perform the Paper Drive diagnostic test to troubleshoot the problem further 2. Paper Drive. • Check that the Media Advance Drive cable is not damaged and is correctly connected to the Main PCA. • Replace the Media Advance Drive refer Media Advance Drive. • If the System Error continues, replace the Main PCA refer Electronics Module (Main PCA and PSU).
Code: 41:YZ
Description:
Electrical fault or current limit in Media-Axis Motor.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Open the Window and check for any visible obstacles restricting the movement of the Media Advance Roller. If there is a wrinkled mass of media inside the paper path, lift the Pinch wheels (using Media Lever) and clear the obstruction. • Perform the Paper Drive diagnostic test to troubleshoot the problem further 2. Paper Drive. • Check that the Media Advance Drive cable is not damaged and is correctly connected to the Main PCA. • Replace the Media Advance Drive refer Media Advance Drive. • If the System Error continues, replace the Main PCA refer Electronics Module (Main PCA and PSU).
Code: 42:YZ
Description:
Electrical fault or current limit in Scan-Axis Motor.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Open the Window and check for any visible obstacles restricting the movement of the Media Advance Roller. If there is a wrinkled mass of media inside the paper path, lift the Pinch wheels (using Media Lever) and clear the obstruction. • Perform the Scan Axis diagnostic test to troubleshoot the problem further 1. Scan Axis. • Check that the Scan-Axis Motor cable is not damaged and is correctly connected to the PrintMech PCA. • Replace the Scan-Axis Motor refer Scan-Axis Motor. • If the System Error continues, replace the PrintMech PCA refer PrintMech PCA.
Code: 44:YZ
Description:
Electrical fault or current limit in Scan-Axis Motor.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Aerosol Fan cable is not damaged and is correctly connected to the PrintMech PCA. • Replace the Aerosol Fan Assembly refer Aerosol Fan Assembly. • If the System Error continues, replace the PrintMech PCA refer PrintMech PCA.
Code: 47:YZ
Description:
Star wheels motor error.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Starwheel Assembly cable is not damaged and is correctly connected to Main PCA. • Open the Window and check for any visible obstacles restricting the movement of the Starwheel Assembly, then clear the obstruction. • Perform the Scan Axis Starwheel diagnostic test to troubleshoot the problem further Star Wheel Lifter test. • Replace the Starwheel Motor refer Starwheel Motor. • If the System Error continues, replace the Main PCA refer Electronics Module (Main PCA and PSU).
Code: 48:YZ
Description:
PPS system failure.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Pen to Paper Space (PPS) Solenoid cable is not damaged and is correctly connected to the PrintMech PCA. • Perform the Scan Axis PRS diagnostic test to troubleshoot the problem further PRS Test. • Replace the Pen to Paper Space (PPS) Solenoid refer Pen to Paper Space (PPS) Solenoid. • If the System Error continues, replace the PrintMech PCA refer PrintMech PCA.
Code: 51:YZ
Description:
Window Sensor failure.
Remedy:
• Check that the Window Position Sensor cable is not damaged and is correctly connected to the PrintMech PCA. • Perform the Sensors Test to troubleshoot the problem further 5. Sensors. • Replace the Window Position Sensor refer Window Position Sensor.
Code: 52:YZ
Description:
The printer has detected a problem with the Drop Detector.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Drop Detector cable is not damaged and is correctly connected to the PrintMech PCA. • Check that the Service Station cable is not damaged and is correctly connected to the PrintMech PCA. • Replace the Drop Detector refer Drop Detector. • Reset the Calibration Flag of the Drop Detector Drop Detector Calibration. • If the System Error continues, replace the PrintMech PCA refer PrintMech PCA. • If the System Error continues, replace the Formatter refer Formatter.
Code: 55:YZ
Description:
Problem with the Line Sensor (Tetris). The printer has detected a failure to access Line Sensor EEPROM).
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Perform the Carriage Test to troubleshoot the problem further 4. Carriage Assembly. • Check the Line Sensor connections to the Carriage PCA. • Replace the Line Sensor refer Line Sensor. • If the System Error continues, replace the Carriage PCA refer Carriage PCA.
Code: 56:YZ
Description:
Drive roller analog encoder sensor fail or calibration failed.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Perform the Media Path Test to troubleshoot the problem further 2. Paper Drive. • Replace the Encoder Disk and Encoder Sensor refer Encoder Disk and Encoder Sensor. • If the System Error continues, replace the Main PCA refer Electronics Module (Main PCA and PSU).
Code: 58:YZ
Description:
The Color Sensor (Spectrophotometer-ESP) of the printer is not working well.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • The Color Sensor (ESP) shutter has not opened. • Perform the Color Sensor diagnostic test to troubleshoot the problem further 6. Color Sensor (ESP). • If the System Error continues, replace the Color Sensor (ESP) refer Color Sensor (ESP).
Code: 61:YZ
Description:
The file format is incorrect and the Printer cannot process the job.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check the graphic language setting of the Printer (Refer to the User's Guide). • Resend the file to the printer. • Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version. • The PostScript. fonts are missing. Upgrading the Firmware will re-install the fonts. • The file cannot be printed because it is password protected. Resend the file without password protection.
Code: 62:YZ
Description:
PC Interface
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Get the latest version of the firmware.
Code: 63:YZ
Description:
Input/Output problem through the Network Card.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Network cable is correctly connected to the Formatter. • Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version. • If the System Error continues, replace the Formatter refer Formatter. • If the System Error continues, replace the Main PCA refer Electronics Module (Main PCA and PSU).
Code: 64:YZ
Description:
Input/Output problem through the USB Port.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the USB cable is correctly connected to the Printer. • Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version. • If the System Error continues, replace the Formatter refer Formatter. • If the System Error continues, replace the Main PCA refer Electronics Module (Main PCA and PSU).
Code: 65:YZ
Description:
Memory Driver Internal I/O error, I/O Socket Manager Internal I/O error.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the unknown port cable is correctly connected to the Printer. • Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version. • If the System Error continues, replace the Formatter refer Formatter. • If the System Error continues, replace the Main PCA refer Electronics Module (Main PCA and PSU).
Code: 66:YZ
Description:
Cannot print file on current paper type. The paper type has changed since the file was sent, so the file cannot be printed on the paper type currently loaded.
Remedy:
• Resend the file to be printed on the current paper type. • Change the paper type to the type that was loaded when the file was originally sent.
Code: 67:YZ
Description:
Input/Output problem through a Firewire Port.
Remedy:
• Check that the firewire cable is correctly connected to the Printer. • Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version. • If the System Error continues, replace the Main PCA refer Electronics Module (Main PCA and PSU).
Code: 68:YZ
Description:
Loss of engine counters tracking.
Remedy:
• Reboot the printer. The printer will continue to function correctly, but the life counters will not continue counting until you restart the printer.
Code: 71:19
Description:
Default Serial Number found in the main and backup NVM. It seems that both the PrintMech PCA and Hard Disk Drive have been replaced together.
Remedy:
• Perform the gError 71:19 Recoveryh Service Utility 13. Error 71:19 Recovery. NOTE: You MUST NEVER replace both the Formatter, or Hard Disk and the PrintMech PCA at the same time. If both parts need to be replaced, you MUST first replace one part and then power ON the Printer until it completely initializes. Then you can power OFF the Printer and replace the other part.
Code: 71:YZ
Description:
Out of memory failure.
Remedy:
• It is recommended that you remove any unnecessary files from the Hard Disk Drive of the Formatter using the Web Server.
Code: 72:YZ
Description:
Generic Firmware error.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.
Code: 73:YZ
Description:
Servo Error.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version. • Perform the Scan Axis Test to troubleshoot the problem further 1. Scan Axis. • If the System Error continues, perform the Media Drive diagnostic test to troubleshoot the problem further 2. Paper Drive.
Code: 74.1:YZ
Description:
Error uploading media profile update file.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Make sure the connection between the computer and the printer is functioning properly. • Try to upload the media profile update file again.
Code: 74:YZ
Description:
Error uploading firmware update file.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Make sure the connection between the computer and the printer is functioning properly. • Try to update the Firmware again.
Code: 75.1:YZ
Description:
Preventive Maintenance Kit #1 counter active (Scan Axis Components, Ink Supply Tubes, Trailing Cable, Carriage).
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Change the Belt Assembly, the Scan-Axis Motor, the Ink Supply Tubes, Carriage Assembly (this does not include the Carriage PCA but it does include the Trailing Cable). You should change Preventive Maintenance Kit #1. Refer to Preventive Maintenance Kit #1. • Once the parts have been changed, use the Service Menu to reset the counters that affect PMKit #1.
Code: 75.2:YZ
Description:
Preventive Maintenance Kit #2 counter active.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Change theLeft Spittoon foams and Belt Assembly, the Scan-Axis Motor, the Ink Supply Tubes, and Carriage Assembly (this does not include the Carriage PCA and Color Sensor (ESP), but it does include the Trailing Cable). You should change Preventive Maintenance Kit #2. Refer to Preventive Maintenance Kit #2. • Once the parts have been changed, use the Service Menu to reset the counters that affect PMKit #2. See 4. Reset Life Counters.
Code: 76:YZ
Description:
Hard disk drive is full.
Remedy:
• Remove any unnecessary files from the hard disk using the web server.
Code: 77:YZ
Description:
Web access application. The web server is not functioning correctly.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.
Code: 78.1:YZ
Description:
Media settings area missing in media settings file.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version. • Update the OMES.
Code: 78:YZ
Description:
Borderless printing not possible. Setting ignored.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Send the plot again.
Code: 79.1:YZ
Description:
Recoverable firmware error that does not stop the printing process.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.
Code: 79:YZ
Description:
Generic Firmware error.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.
Code: 81.1:YZ
Description:
Problem finding the Drive Roller zero.
Remedy:
• Open the Window and check for any visible obstacles restricting the movement of the Drive Roller. If there is a wrinkled mass of media inside the paper path, lift the Pinchwheels (using the Media Lever) and clear the obstruction. • Perform the Media Drive diagnostic test to troubleshoot the problem further 2. Paper Drive. • Check the connections on the Main PCA; the Media Advance Drive is connected to the connector labeled Paper Motor. • If the System Error continues, replace the Media Advance Drive Media Advance Drive.
Code: 81:YZ
Description:
Problem with paper advance.
Remedy:
• Open the Window and check for any visible obstacles restricting the movement of the Drive Roller. If there is a wrinkled mass of media inside the paper path, lift the Pinchwheels (using the Media Lever) and clear the obstruction. • Perform the Media Drive diagnostic test to troubleshoot the problem further 2. Paper Drive. • Check the connections on the Main PCA; the Media Advance Drive is connected to the connector labeled Paper Motor. • If the System Error continues, replace the Media Advance Drive Media Advance Drive.
Code: 84:YZ
Description:
Back tension servo shutdown (roll feeding).
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • If the problem persists, contact hp support.
Code: 85:YZ
Description:
Problem finding the Drive Roller zero.
Remedy:
• Perform the Media Drive diagnostic test to troubleshoot the problem further 2. Paper Drive.
Code: 86:YZ
Description:
Possible Paper Jam.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • If the problem persists, contact hp support. Open the Window and check for any visible obstacles restricting the movement of the Drive Roller. If there is a wrinkled mass of media inside the paper path, lift the Pinch wheels (using the Media Lever) and clear the obstruction.
Code: 87:YZ
Description:
Problem finding the Scan-axis encoder reading.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Movement jam. • Possible paper jam. • Mechanical Initiator scan axis measure error. • Check that the Scan-Axis Motor is correctly connected. • Check that the Encoder Sensor is correctly connected. • Remove the Encoder Strip and clean it. • Perform the Scan Axis diagnostic test to troubleshoot the problem further 1. Scan Axis.
Code: 93:YZ
Description:
Unable to pressurize the Ink Delivery System.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Perform the Ink Delivery System diagnostic test to further troubleshoot the problem. 7. Ink Delivery System (IDS). • If the problem persists, contact hp support.
Code: 94.1:YZ
Description:
Profiling algorithm failed.
Remedy:
• Profiling failed due to a different error (not algorithm / data processing). • Perform the Color Sensor (ESP) calibration. You must use glossy paper for this calibration. • If the System Error continues, replace the Carriage PCA refer Carriage PCA. • If the System Error continues, replace the Formatter refer Formatter.
Code: 94:YZ
Description:
Color calibration Error.
Remedy:
• Profiling failed due to a different error (not algorithm / data processing). • Perform the Color Sensor (ESP) calibration. You must use glossy paper for this calibration. • If the System Error continues, replace the Carriage PCA refer Carriage PCA. • If the System Error continues, replace the Formatter refer Formatter.
Code: 98:YZ
Description:
Automatic backup print mode enabled.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Recover the printheads.
Description:
HCI queue does not end after 2 seconds.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • If the System Error continues, replace the Formatter See Formatter. • If the System Error continues, replace the Main PCA See Electronics Module (Main PCA and PSU).
Code: 01.1:YZ
Description:
NVM backup: not found, read, write or read back error.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • If the System Error continues, replace the PrintMech PCA See PrintMech PCA • If the System Error continues, replace the Formatter See Formatter.
Code: 01.2:YZ
Description:
PrintMech PCA fault or NVM backup failure.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • If the System Error continues, replace the PrintMech PCA See PrintMech PCA.
Code: 02.1:YZ
Description:
Encoder seems to be wrong.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Carriage Assembly stopper is correctly installed. • Replace the Carriage Assembly See Carriage Assembly (with or without Trailing Cable). • If the System Error continues, replace the Encoder Strip refer Encoder Strip (with spring and attachment nut) and Encoder Sensor refer Encoder Disk and Encoder Sensor.
Code: 02.2:YZ
Description:
Problem with the Carriage PCA
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Trailing Cable is not damaged. • Check that the Trailing Cable is correctly connected between the Main PCA and Carriage PCA. • Replace the Carriage Assembly refer Carriage Assembly (with or without Trailing Cable). • If the System Error continues, replace the Formatter refer Formatter.
Code: 03:YZ
Description:
Problem with Power Supply Unit.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Perform the Electronics Module Test Diagnostic to troubleshoot the problem further 3. Electronics Module. • If the System Error continues, replace the Power Supply Unit (PSU) refer Electronics Module (Main PCA and PSU).
Code: 05.1:YZ
Description:
CPU Fan is stopped or burnt.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Replace the Power Supply Unit (PSU) refer Electronics Module (Main PCA and PSU). • If the System Error continues, replace the Main PCA refer Electronics Module (Main PCA and PSU).
Code: 06:YZ
Description:
Main NVM failure - not detected, read/write failed or readback error.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • If the System Error continues, replace the Formatter refer Formatter.
Code: 08:YZ
Description:
Problem with the Front Panel.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Front Panel interface cable is not damaged and is correctly connected between the Main PCA and the Front Panel. • Check that the memory module in the Formatter is installed correctly • Check that the connections between the Formatter, the Formatter and the Formatter are not damaged and are correctly connected. • Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version. • If the System Error continues, replace the Main PCA refer Electronics Module (Main PCA and PSU). • If the System Error continues, replace the Formatter refer Formatter. • If the System Error continues, replace the Front Panel refer Front Panel.
Code: 11:YZ
Description:
Trailing Cable does not seem to be detected.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Trailing Cable is not damaged. • Check that the Trailing Cable is correctly connected between the Main PCA and Carriage PCA. • If the System Error continues, replace the Formatter refer Formatter. • If the System Error continues, replace the Main PCA refer Electronics Module (Main PCA and PSU). • If the System Error continues, replace the Carriage PCA refer Carriage PCA.
Code: 12.n:YZ
Description:
Carriage & PCA Main doesn’t detect pens.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Trailing Cable is not damaged. • Check that the Trailing Cable is correctly connected between the Main PCA and Carriage PCA. • Check that the Printhead has not failed and is not erroneous. • Check that the Flex circuit contacts and Printhead contacts are clean. • If the System Error continues, replace the Carriage PCA refer Carriage PCA. • If the System Error continues, replace the Main PCA refer Electronics Module (Main PCA and PSU).
Code: 21.1:YZ
Description:
Service Station servo shutdown.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Check the Primer Tubes. Reconnect the power cord and power On the Printer. • Perform the Service Station diagnostic test to troubleshoot the problem further 8. Service Station. • If the System Error continues, replace the Service Station refer Service Station. • If the System Error continues, replace the PrintMech PCA refer PrintMech PCA.
Code: 21:YZ
Description:
Fail moving Service Station.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Check the Primer Tubes. Reconnect the power cord and power On the Printer. • Make sure that the Service Station path is clear. Remove any visible obstacles (e.g. screws, plastic parts, etc...) restricting the movement of the Service Station. • Perform the Service Station diagnostic test to troubleshoot the problem further 8. Service Station. • If the System Error continues, replace the Service Station refer Service Station. • If the System Error continues, replace the PrintMech PCA refer PrintMech PCA.
Code: 22.0:YZ
Description:
ISS Left BPS0 error.(Supplies 0, 1, 2) (Module 0 left).
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the cables between the Left Ink Supply Station and Main PCA the are not damaged and are correctly connected. • Perform the Ink Delivery System diagnostic test to troubleshoot the problem further 7. Ink Delivery System (IDS). • If the System Error continues, replace the Left Ink Supply Station refer Left Ink Supply Station. • If the System Error continues, replace the Main PCA refer Electronics Module (Main PCA and PSU).
Code: 22.1:YZ
Description:
ISS Left BPS1 error.(Supplies 3, 4, 5)(Module1 middle right).
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the cables between the Left Ink Supply Station and PrintMech PCA the are not damaged and are correctly connected. • Perform the Ink Delivery System diagnostic test to troubleshoot the problem further 7. Ink Delivery System (IDS). • If the System Error continues, replace the Right Ink Supply Station refer Right Ink Supply Station • If the System Error continues, replace the PrintMech PCA refer PrintMech PCA.
Code: 22.2:YZ
Description:
ISS Right BPS0 error.(Supplies 0, 1, 2)(Module 2 far right).
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the cables between the Right Ink Supply Station and PrintMech PCA the are not damaged and are correctly connected. • Perform the Ink Delivery System diagnostic test to troubleshoot the problem further 7. Ink Delivery System (IDS). • If the System Error continues, replace the Right Ink Supply Station refer Right Ink Supply Station. • If the System Error continues, replace the Main PCA refer Electronics Module (Main PCA and PSU).
Code: 24:YZ
Description:
Ink Setup failure ( Ink Delivery System (IDS) Tubes purge failed).
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the cables between the Right Ink Supply Station and PrintMech PCA the are not damaged and are correctly connected. • Try purging the Ink Supply Tubes again once the Printer has been restarted. • Install new Cartridges in the printer and try purging the Ink Supply Tubes again.
Code: 26.n:YZ
Description:
(color = n) Order of Ink Supplies incorrect.
Remedy:
• Remove the Ink Supply Cartridges and check that they are the correct ones for this printer and are in the proper order. • Check that the Printer has the latest firmware. If not, update the firmware to the latest version.
Code: 27:YZ
Description:
An error has occurred in Printhead detection.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Remove the Printheads from the Carriage Assembly and reinsert them. • Replace the Printheads. • Replace the Carriage Cover (Flex Circuit) refer Carriage Cover (includes Carriage Latch). • Replace the Carriage PCA refer Carriage PCA. • Replace the Formatter refer Formatter.
Code: 29.n:YZ
Description:
An error has occurred in Printhead detection.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Remove the Printheads from the Carriage Assembly and reinsert them. • Replace the Printheads. • Replace the Carriage Cover (Flex Circuit) refer Carriage Cover (includes Carriage Latch). • Replace the Carriage PCA refer Carriage PCA. • Replace the Formatter refer Formatter.
Code: 31:YZ
Description:
An error has been detected with the cutter.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check the Cutter Assembly for blockage or any other obvious problems. • Replace the Cutter Assembly refer Cutter Assembly.
Code: 38:YZ
Description:
An error has been detected with the Media Output Tray.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check the Media Output Assembly for blockage or any other obvious problems. • Replace the Media Output Assembly refer Media Output Assembly.
Code: 41.1:YZ
Description:
Electrical fault or current limit in Media-Axis Motor.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Open the Window and check for any visible obstacles restricting the movement of the Media Advance Roller. If there is a wrinkled mass of media inside the paper path, lift the Pinch wheels (using Media Lever) and clear the obstruction. • Perform the Paper Drive diagnostic test to troubleshoot the problem further 2. Paper Drive. • Check that the Media Advance Drive cable is not damaged and is correctly connected to the Main PCA. • Replace the Media Advance Drive refer Media Advance Drive. • If the System Error continues, replace the Main PCA refer Electronics Module (Main PCA and PSU).
Code: 41:YZ
Description:
Electrical fault or current limit in Media-Axis Motor.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Open the Window and check for any visible obstacles restricting the movement of the Media Advance Roller. If there is a wrinkled mass of media inside the paper path, lift the Pinch wheels (using Media Lever) and clear the obstruction. • Perform the Paper Drive diagnostic test to troubleshoot the problem further 2. Paper Drive. • Check that the Media Advance Drive cable is not damaged and is correctly connected to the Main PCA. • Replace the Media Advance Drive refer Media Advance Drive. • If the System Error continues, replace the Main PCA refer Electronics Module (Main PCA and PSU).
Code: 42:YZ
Description:
Electrical fault or current limit in Scan-Axis Motor.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Open the Window and check for any visible obstacles restricting the movement of the Media Advance Roller. If there is a wrinkled mass of media inside the paper path, lift the Pinch wheels (using Media Lever) and clear the obstruction. • Perform the Scan Axis diagnostic test to troubleshoot the problem further 1. Scan Axis. • Check that the Scan-Axis Motor cable is not damaged and is correctly connected to the PrintMech PCA. • Replace the Scan-Axis Motor refer Scan-Axis Motor. • If the System Error continues, replace the PrintMech PCA refer PrintMech PCA.
Code: 44:YZ
Description:
Electrical fault or current limit in Scan-Axis Motor.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Aerosol Fan cable is not damaged and is correctly connected to the PrintMech PCA. • Replace the Aerosol Fan Assembly refer Aerosol Fan Assembly. • If the System Error continues, replace the PrintMech PCA refer PrintMech PCA.
Code: 47:YZ
Description:
Star wheels motor error.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Starwheel Assembly cable is not damaged and is correctly connected to Main PCA. • Open the Window and check for any visible obstacles restricting the movement of the Starwheel Assembly, then clear the obstruction. • Perform the Scan Axis Starwheel diagnostic test to troubleshoot the problem further Star Wheel Lifter test. • Replace the Starwheel Motor refer Starwheel Motor. • If the System Error continues, replace the Main PCA refer Electronics Module (Main PCA and PSU).
Code: 48:YZ
Description:
PPS system failure.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Pen to Paper Space (PPS) Solenoid cable is not damaged and is correctly connected to the PrintMech PCA. • Perform the Scan Axis PRS diagnostic test to troubleshoot the problem further PRS Test. • Replace the Pen to Paper Space (PPS) Solenoid refer Pen to Paper Space (PPS) Solenoid. • If the System Error continues, replace the PrintMech PCA refer PrintMech PCA.
Code: 51:YZ
Description:
Window Sensor failure.
Remedy:
• Check that the Window Position Sensor cable is not damaged and is correctly connected to the PrintMech PCA. • Perform the Sensors Test to troubleshoot the problem further 5. Sensors. • Replace the Window Position Sensor refer Window Position Sensor.
Code: 52:YZ
Description:
The printer has detected a problem with the Drop Detector.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Drop Detector cable is not damaged and is correctly connected to the PrintMech PCA. • Check that the Service Station cable is not damaged and is correctly connected to the PrintMech PCA. • Replace the Drop Detector refer Drop Detector. • Reset the Calibration Flag of the Drop Detector Drop Detector Calibration. • If the System Error continues, replace the PrintMech PCA refer PrintMech PCA. • If the System Error continues, replace the Formatter refer Formatter.
Code: 55:YZ
Description:
Problem with the Line Sensor (Tetris). The printer has detected a failure to access Line Sensor EEPROM).
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Perform the Carriage Test to troubleshoot the problem further 4. Carriage Assembly. • Check the Line Sensor connections to the Carriage PCA. • Replace the Line Sensor refer Line Sensor. • If the System Error continues, replace the Carriage PCA refer Carriage PCA.
Code: 56:YZ
Description:
Drive roller analog encoder sensor fail or calibration failed.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Perform the Media Path Test to troubleshoot the problem further 2. Paper Drive. • Replace the Encoder Disk and Encoder Sensor refer Encoder Disk and Encoder Sensor. • If the System Error continues, replace the Main PCA refer Electronics Module (Main PCA and PSU).
Code: 58:YZ
Description:
The Color Sensor (Spectrophotometer-ESP) of the printer is not working well.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • The Color Sensor (ESP) shutter has not opened. • Perform the Color Sensor diagnostic test to troubleshoot the problem further 6. Color Sensor (ESP). • If the System Error continues, replace the Color Sensor (ESP) refer Color Sensor (ESP).
Code: 61:YZ
Description:
The file format is incorrect and the Printer cannot process the job.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check the graphic language setting of the Printer (Refer to the User's Guide). • Resend the file to the printer. • Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version. • The PostScript. fonts are missing. Upgrading the Firmware will re-install the fonts. • The file cannot be printed because it is password protected. Resend the file without password protection.
Code: 62:YZ
Description:
PC Interface
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Get the latest version of the firmware.
Code: 63:YZ
Description:
Input/Output problem through the Network Card.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Network cable is correctly connected to the Formatter. • Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version. • If the System Error continues, replace the Formatter refer Formatter. • If the System Error continues, replace the Main PCA refer Electronics Module (Main PCA and PSU).
Code: 64:YZ
Description:
Input/Output problem through the USB Port.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the USB cable is correctly connected to the Printer. • Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version. • If the System Error continues, replace the Formatter refer Formatter. • If the System Error continues, replace the Main PCA refer Electronics Module (Main PCA and PSU).
Code: 65:YZ
Description:
Memory Driver Internal I/O error, I/O Socket Manager Internal I/O error.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the unknown port cable is correctly connected to the Printer. • Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version. • If the System Error continues, replace the Formatter refer Formatter. • If the System Error continues, replace the Main PCA refer Electronics Module (Main PCA and PSU).
Code: 66:YZ
Description:
Cannot print file on current paper type. The paper type has changed since the file was sent, so the file cannot be printed on the paper type currently loaded.
Remedy:
• Resend the file to be printed on the current paper type. • Change the paper type to the type that was loaded when the file was originally sent.
Code: 67:YZ
Description:
Input/Output problem through a Firewire Port.
Remedy:
• Check that the firewire cable is correctly connected to the Printer. • Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version. • If the System Error continues, replace the Main PCA refer Electronics Module (Main PCA and PSU).
Code: 68:YZ
Description:
Loss of engine counters tracking.
Remedy:
• Reboot the printer. The printer will continue to function correctly, but the life counters will not continue counting until you restart the printer.
Code: 71:19
Description:
Default Serial Number found in the main and backup NVM. It seems that both the PrintMech PCA and Hard Disk Drive have been replaced together.
Remedy:
• Perform the gError 71:19 Recoveryh Service Utility 13. Error 71:19 Recovery. NOTE: You MUST NEVER replace both the Formatter, or Hard Disk and the PrintMech PCA at the same time. If both parts need to be replaced, you MUST first replace one part and then power ON the Printer until it completely initializes. Then you can power OFF the Printer and replace the other part.
Code: 71:YZ
Description:
Out of memory failure.
Remedy:
• It is recommended that you remove any unnecessary files from the Hard Disk Drive of the Formatter using the Web Server.
Code: 72:YZ
Description:
Generic Firmware error.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.
Code: 73:YZ
Description:
Servo Error.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version. • Perform the Scan Axis Test to troubleshoot the problem further 1. Scan Axis. • If the System Error continues, perform the Media Drive diagnostic test to troubleshoot the problem further 2. Paper Drive.
Code: 74.1:YZ
Description:
Error uploading media profile update file.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Make sure the connection between the computer and the printer is functioning properly. • Try to upload the media profile update file again.
Code: 74:YZ
Description:
Error uploading firmware update file.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Make sure the connection between the computer and the printer is functioning properly. • Try to update the Firmware again.
Code: 75.1:YZ
Description:
Preventive Maintenance Kit #1 counter active (Scan Axis Components, Ink Supply Tubes, Trailing Cable, Carriage).
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Change the Belt Assembly, the Scan-Axis Motor, the Ink Supply Tubes, Carriage Assembly (this does not include the Carriage PCA but it does include the Trailing Cable). You should change Preventive Maintenance Kit #1. Refer to Preventive Maintenance Kit #1. • Once the parts have been changed, use the Service Menu to reset the counters that affect PMKit #1.
Code: 75.2:YZ
Description:
Preventive Maintenance Kit #2 counter active.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Change theLeft Spittoon foams and Belt Assembly, the Scan-Axis Motor, the Ink Supply Tubes, and Carriage Assembly (this does not include the Carriage PCA and Color Sensor (ESP), but it does include the Trailing Cable). You should change Preventive Maintenance Kit #2. Refer to Preventive Maintenance Kit #2. • Once the parts have been changed, use the Service Menu to reset the counters that affect PMKit #2. See 4. Reset Life Counters.
Code: 76:YZ
Description:
Hard disk drive is full.
Remedy:
• Remove any unnecessary files from the hard disk using the web server.
Code: 77:YZ
Description:
Web access application. The web server is not functioning correctly.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.
Code: 78.1:YZ
Description:
Media settings area missing in media settings file.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version. • Update the OMES.
Code: 78:YZ
Description:
Borderless printing not possible. Setting ignored.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Send the plot again.
Code: 79.1:YZ
Description:
Recoverable firmware error that does not stop the printing process.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.
Code: 79:YZ
Description:
Generic Firmware error.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.
Code: 81.1:YZ
Description:
Problem finding the Drive Roller zero.
Remedy:
• Open the Window and check for any visible obstacles restricting the movement of the Drive Roller. If there is a wrinkled mass of media inside the paper path, lift the Pinchwheels (using the Media Lever) and clear the obstruction. • Perform the Media Drive diagnostic test to troubleshoot the problem further 2. Paper Drive. • Check the connections on the Main PCA; the Media Advance Drive is connected to the connector labeled Paper Motor. • If the System Error continues, replace the Media Advance Drive Media Advance Drive.
Code: 81:YZ
Description:
Problem with paper advance.
Remedy:
• Open the Window and check for any visible obstacles restricting the movement of the Drive Roller. If there is a wrinkled mass of media inside the paper path, lift the Pinchwheels (using the Media Lever) and clear the obstruction. • Perform the Media Drive diagnostic test to troubleshoot the problem further 2. Paper Drive. • Check the connections on the Main PCA; the Media Advance Drive is connected to the connector labeled Paper Motor. • If the System Error continues, replace the Media Advance Drive Media Advance Drive.
Code: 84:YZ
Description:
Back tension servo shutdown (roll feeding).
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • If the problem persists, contact hp support.
Code: 85:YZ
Description:
Problem finding the Drive Roller zero.
Remedy:
• Perform the Media Drive diagnostic test to troubleshoot the problem further 2. Paper Drive.
Code: 86:YZ
Description:
Possible Paper Jam.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • If the problem persists, contact hp support. Open the Window and check for any visible obstacles restricting the movement of the Drive Roller. If there is a wrinkled mass of media inside the paper path, lift the Pinch wheels (using the Media Lever) and clear the obstruction.
Code: 87:YZ
Description:
Problem finding the Scan-axis encoder reading.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Movement jam. • Possible paper jam. • Mechanical Initiator scan axis measure error. • Check that the Scan-Axis Motor is correctly connected. • Check that the Encoder Sensor is correctly connected. • Remove the Encoder Strip and clean it. • Perform the Scan Axis diagnostic test to troubleshoot the problem further 1. Scan Axis.
Code: 93:YZ
Description:
Unable to pressurize the Ink Delivery System.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Perform the Ink Delivery System diagnostic test to further troubleshoot the problem. 7. Ink Delivery System (IDS). • If the problem persists, contact hp support.
Code: 94.1:YZ
Description:
Profiling algorithm failed.
Remedy:
• Profiling failed due to a different error (not algorithm / data processing). • Perform the Color Sensor (ESP) calibration. You must use glossy paper for this calibration. • If the System Error continues, replace the Carriage PCA refer Carriage PCA. • If the System Error continues, replace the Formatter refer Formatter.
Code: 94:YZ
Description:
Color calibration Error.
Remedy:
• Profiling failed due to a different error (not algorithm / data processing). • Perform the Color Sensor (ESP) calibration. You must use glossy paper for this calibration. • If the System Error continues, replace the Carriage PCA refer Carriage PCA. • If the System Error continues, replace the Formatter refer Formatter.
Code: 98:YZ
Description:
Automatic backup print mode enabled.
Remedy:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Recover the printheads.
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