hp Latex 310常見故障代碼描述,英文手冊4
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Code: 26.06:10
Description:
Broken Bag. Y (PIP 6)
Causes:
Yellow Ink Cartridge: A broken bag has been detected in the ink cartridge. This error must be solved and the printer checked and cleared of this error code before the printer can resume printing.
Remedy:
1. Remove the ink cartridge and check for any ink leaking from the cartridge. In some extreme cases: • Ink can leak from the damaged ink cartridge and contaminate the pressurized air system, or; • Air can get inside the Ink System causing bubbles in the Ink Tubes, which can damage the printheads. 2. For this issue perform the h3.3.2 Recover Broken Bag Diagnostic procedure. 3. If the ISS Bottom PCA has been damaged by ink, and cannot be repaired; it must be replaced.
Code: 26.07:10
Description:
Broken Bag. K (PIP 7)
Causes:
Black Ink Cartridge: A broken bag has been detected in the ink cartridge. This error must be solved and the printer checked and cleared of this error code before the printer can resume printing.
Remedy:
1. Remove the ink cartridge and check for any ink leaking from the cartridge. In some extreme cases: • Ink can leak from the damaged ink cartridge and contaminate the pressurized air system, or; • Air can get inside the Ink System causing bubbles in the Ink Tubes, which can damage the printheads. 2. For this issue perform the h3.3.2 Recover Broken Bag Diagnostic procedure. 3. If the ISS Bottom PCA has been damaged by ink, and cannot be repaired; it must be replaced.
Code: 27.1:00
Description:
Several nozzles out detected in Optimizer PH
Causes:
Several nozzles out detected in Optimizer PH: If print quality is not acceptable replace the PH.
Remedy:
Service engineer: • Check the IQ. If required, recover or replace the PH.
Code: 27.1:01
Description:
Error due to a high number of nozzles out in printhead slot 1
Causes:
High number of nozzles out in printhead slot 1.
Remedy:
Service engineer: 1. Clean all the printheads and check their status. 2. Replace the printhead.
Code: 27.2:01
Description:
Error due to a high number of nozzles out in printhead slot 2
Causes:
High number of nozzles out in printhead slot 2.
Remedy:
Service engineer: 1. Clean all the printheads and check their status. 2. Replace the printhead.
Code: 27.3:01
Description:
Error due to a high number of nozzles out in printhead slot 3
Causes:
High number of nozzles out in printhead slot 3.
Remedy:
Service engineer: 1. Clean all the printheads and check their status. 2. Replace the printhead.
Code: 27.4:01
Description:
Error due to a high number of nozzles out in printhead slot 4
Causes:
High number of nozzles out in printhead slot 4.
Remedy:
Service engineer: 1. Clean all the printheads and check their status. 2. Replace the printhead.
Code: 27.5:01
Description:
Error due to a high number of nozzles out in printhead slot 5
Causes:
High number of nozzles out in printhead slot 5.
Remedy:
Service engineer: 1. Clean all the printheads and check their status. 2. Replace the printhead.
Code: 27.6:01
Description:
Error due to a high number of nozzles out in printhead slot 6
Causes:
High number of nozzles out in printhead slot 6.
Remedy:
Service engineer: 1. Clean all the printheads and check their status. 2. Replace the printhead.
Code: 27:14
Description:
An incorrect Printhead has been detected.
Causes:
Printhead failure.
Remedy:
Call agent: 1. Remove the Printheads and check that they are the correct ones for this Printer. 2. Check that the Printer has the latest Firmware version, if not, update the firmware to the latest version. 3. Replace the Printheads.
Code: 29.1:01
Description:
Possible maintenance cartridge malfunction (There's no detection of web advance)
Causes:
Possible maintenance cartridge malfunction. Unknown web wipe level pattern after 300 mm of web advance.
Remedy:
Call agent: • Open the Printhead cleaning cartridge door on the right-hand side of the printer, advance the web manually until clean web seen, and reinsert the MC. Close the door. Service engineer: 1. Run the Diagnostic gcleaning roll advanceh test. If the web does not advance, replace the web wipe motor. 2. Check line sensor. Run the Diagnostic test gline sensor checkh. 3. Replace the Line sensor if necessary.
Code: 29.2:00
Description:
Possible maintenance cartridge malfunction or doesn't advance properly (There's detection that web doesn't advance)
Causes:
Possible maintenance cartridge malfunction or doesn't advance properly.
Remedy:
Call agent: • Replace the printhead maintenance cartridge.
Code: 29:00
Description:
Maintenance cartridge is almost full
Causes:
Maintenance cartridge is almost full.
Remedy:
Call agent: • Replace the Maintenance Cartridge.
Code: 29:01
Description:
Maintenance cartridge badly inserted
Causes:
Maintenance cartridge badly inserted.
Remedy:
Call agent: 1. Open the Print Head cleaning cartridge door on the right-hand side of the printer, reinsert the MC and close the door . 2. If the problem persists, replace the printhead cleaning cartridge.
Code: 32:01
Description:
TUR disconnected while printing
Causes:
Take-up Reel disconnected from Interconnect PCA. Take-Up Reel damaged. Interconnect PCA damaged (very low probability).
Remedy:
Call agent: • The take-up reel is disconnected. If you want to use the take-up reel, turn off the printer and ensure that all take-up reel cables are connected (sensor cables, printer cable). If you do not want to use it, you may need to unload the substrate manually from the take-up reel. Remember to cut the substrate first, either manually or by using the Form feed and cut option in the front panel's Substrate menu. Service engineer: 1. Revise the Take-up Reel connections. 2. Replace the Take-up Reel RH module. See Take-up reel motor.
Code: 32:01.1
Description:
TUR early media jam
Causes:
This system error happens when there is a small amount of substrate printed (less than 79 inches long), and the Take Up Reel sensor detects that the tension bar is (incorrectly) at the bottom of its path, even though the spindle motor has been rotating for more than 3 seconds. The most likely cause of this error is that the user has forgotten to set the switch direction or tape the substrate to the spindle core.
Remedy:
1. Check that the substrate is attached to the Take-Up Reel. 2. Check that the winding direction switch is in the correct position. 3. If needed, use the Take-Up Reel arrow keys to wind the substrate before resuming printing. 4. To resume printing, press OK.
Code: 32:01.2
Description:
Take up reel Media Jam
Causes:
The tension bar has stayed in one of its sensor trigger positions for more than 8 seconds.
Remedy:
1. Check that the substrate is attached to the Take-Up Reel. 2. Check that the winding direction switch is in the correct position. 3. Check that nothing is blocking the movement of the tension bar. 4. Ensure that the substrate is following the correct path along the tension bar and diverter bar.
Code: 32:02
Description:
TUR disconnected while printer was powered off. This message is shown during initialization of the printer; it warns that the Take-Up Reel has been disconnected while the printer was off (previously the Take-Up Reel was enabled by Front Panel)
Causes:
Take-up Reel disconnected from Interconnect PCA. Take-Up Reel damaged. Interconnect PCA damaged (very low probability).
Remedy:
• The take-up reel is disconnected. If you want to use the take-up reel, turn off the printer and ensure that all take-up reel cables are connected (sensor cables, printer cable). If you do not want to use it, you may need to unload the substrate manually from the take-up reel. Remember to cut the substrate first, either manually or by using the Form feed and cut option in the front panel's Substrate menu. Service engineer: 1. Revise the Take-up Reel conections. 2. Replace the Take-up Reel RH module. See Take-up reel motor
Code: 41:03
Description:
Electrical current limit: Electrical current limit in paper motor Electrical warm: Electrical warm in paper motor
Causes:
The Media-axis motor has a failure.
Remedy:
Call agent: • Open the Window and check for any visible obstacles restricting the movement of the Drive Roller. If there is a wrinkled mass of paper inside the paper path, lift the Pinchwheels and clear the obstruction. Service engineer: • Replace the Media-Axis Motor.
Code: 41:10
Description:
Electrical fault: Electrical fault in paper motor
Causes:
The Media-axis motor has a failure.
Remedy:
Call agent: • Open the Window and check for any visible obstacles restricting the movement of the Drive Roller. If there is a wrinkled mass of paper inside the paper path, lift the Pinchwheels and clear the obstruction. Service engineer: • Replace the Media-Axis Motor.
Code: 42:03
Description:
Scan-Axis motor electrical current limit
Causes:
Media jam Scan Axis motor damaged.
Remedy:
Call agent: 1. Switch the power off from the rear of the printer and disconnect the power cord. Reconnect the power cord and power on the printer. 2. Open the Window and check for any visible obstacles restricting the movement of the carriage. If there is a wrinkled mass of substrate inside the printer, clear the substrate jam using instructions provided in the User Guide. Service engineer: • Replace the Scan Axis Motor. See Scan-axis motor
Code: 42:10
Description:
Scan axis motor fault detected
Causes:
Scan axis failure.
Remedy:
Service engineer: • Replace the Scan-Axis Motor.
Code: 42:11
Description:
Scan axis motor disconnected
Causes:
The Scan axis motor has become disconnected.
Remedy:
Service engineer: • Reconnect the Scan Axis Motor.
Code: 43.1:11
Description:
Communication error: Problem in communication with vacuum board fan
Causes:
Eola PCA is not connected. Eola PCA is damaged. Cable between Eola PCA and Interconnect PCA is damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the cable connections between Interconnect PCA and EOLA PCA. 2. Replace the EOLA PCA. 3. Replace the PrintMech PCA. See PrintMech PCA. 4. Replace the Interconnect PCA. See Interconnect PCA.
Code: 43.2:11
Description:
A Vacuum Fan Stopped: Vacuum Fan Stopped
Causes:
A Vacuum Fan is not connected. The Vacuum Fan cable is damaged. Eola PCA is damaged. PrintMech PCA is damaged (very low probability).
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the cable connections between Vacumm fans and EOLA PCA. 2. Replace the Vacuum Fan. See Vacuum fan.
Code: 43.3:10
Description:
VacuumFan Over current: Vacuum Fan Overcurrent, SVS side
Causes:
Vacuum fan failure.
Remedy:
Call agent: • Switch the power off at the rear of the printer, wait briefly, then switch it back on again. Service engineer: • Replace the Vacuum Fan SVS side.
Code: 43.4:10
Description:
VacuumFan Low Performance: Vacuum Fan is not working at the desired performance., SVS side
Causes:
Vacuum fan failure.
Remedy:
Call agent: • Switch the power off at the rear of the printer, wait briefly, then switch it back on again. Service engineer: • Replace the Vacuum Fan SVS side.
Code: 43:11
Description:
Vacuum fan not connected
Causes:
Vacuum fan not connected.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the cable connections between the Mini Interconnect PCA and Eola SVS side. 2. Replace Eolas. 3. Replace the Mini Interconnect PCA.
Code: 44:10
Description:
Aerosol Fan Fault
Causes:
Aerosol Fan damaged Interconnect PCA damaged (very low probability) PrintMech PCA (very low probability).
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check that the Aerosol Fan cable is correctly connected to the Interconnect PCA. 2. Check that the cables going from the Interconnect PCA to the PrintMech PCA are correctly connected. 3. Replace the Aerosol Fan. See Aerosol fan assembly. 4. If the previous action did not work then, replace the PrintMech PCA. See PrintMech PCA.
Code: 45:03
Description:
Rewinder servo shutdown
Causes:
Rewinder motor disconected. Rewinder motror damaged. Rewinder motor cable damaged. Interconnect PCA damaged (very low probability). PrintMech PCA damaged (very low probability).
Remedy:
Call agent: 1. Switch the power off at the rear of the printer, wait briefly, then switch it back on again. 2. pen the Window and check for any visible obstacles restricting the movement of the Drive Roller. If there is a wrinkled mass of substrate inside the substrate path, lift the Pinch Wheels and clear the obstruction. Service engineer: 1. Revise the Rewinder motor cable connections to Interconnect PCA. 2. Replace the Rewinder Motor. See Rewinder. 3. If the previous action did not work then, replace the PrintMech PCA. 4. If the previous action did not work then, replace the Interconnect PCA.
Code: 46:03
Description:
Primer servo shutdown
Causes:
Primer failure.
Remedy:
Call agent: 1. Check that the Primer Arm is not damaged and there are no obstacles in its way. 2. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. Service engineer: • Replace the Primer Assembly. See Primer assembly.
Code: 46:10
Description:
Primer fault
Causes:
Primer fault.
Remedy:
Call agent: 1. Check that the Primer Arm is not damaged and there are no obstacles in its way. 2. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. Service engineer: • Replace the Primer Assembly. See Primer assembly.
Code: 46:13
Description:
Primer test distance failed
Causes:
Primer en
Code: 46:13
Description:
Primer test distance failed
Causes:
Primer encoder is damaged. Primer cable is damaged. Interconnect PCA is damaged (very low probability). PrintMech PCA is damaged (very low probability).
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check that the Primer Arm is not damaged and there are no obstacles in its way. 2. Check that Primer cable is not damaged and correctly connected to the Interconnect PCA. 3. Replace the Primer Assembly. See Primer assembly. 4. Replace the PrintMech PCA. See PrintMech PCA. 5. Replace the Interconnect PCA. See Interconnect PCA.
Code: 50.1:10
Description:
OMAS: error with the media advance sensor component or with the cable between sensor and controller
Causes:
OMAS communication failure.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check that the OMAS Controller to OMAS Sensor cable is not damaged and is correctly connected to the OMAS Controller Card and the OMAS Module. 2. Replace the OMAS Module. See OMAS. 3. Replace the OMAS controller PCA. See OMAS controller PCA.
Code: 50.2:10
Description:
OMAS board: Error with the media advance sensor controller board
Causes:
OMAS disconneceted. OMAS Controller Card damaged.
Remedy:
Call agent: • Check that the printer has the latest firmware version. If not, update the firmware to the latest version. Service engineer: 1. Check that OMAS sensor is connected to OMAS Controller Card. 2. Replace the OMAS Controller Card.
Code: 50.3:11
Description:
Main PCA to OMAS Controller cable does not seem to be connected
Causes:
The cable from Main PCA to OMAS controller has a problem.
Remedy:
Service engineer: • Restart the printer. Service engineer: 1. Check that the Main PCA to OMAS Controller cable is not damaged. 2. Check that the Main PCA to OMAS Controller cable is correctly connected to the Main PCA and the OMAS Controller Card.
Code: 50.4:11
Description:
OMAS Controller to PrintMech PCA cable does not seem to be connected
Causes:
OMAS Controller to PrintMech PCA cable does not seem to be connected.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check that the OMAS Controller to PrintMech PCA cable is not damaged. 2. Check that the OMAS Controller to PrintMech PCA cable is correctly connected to the PrintMech PCA and the OMAS Controller Card.
Code: 50.5:11
Description:
OMAS board: SENSOR_NOT_CONNECTED
Causes:
OMAS sensor not connected.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check that OMAS sensor is well connected. 2. Replace OMAS sensor. . 3. Replace OMAS controller PCA. See OMAS controller PCA.
Code: 50.6:11
Description:
OMAS board: Media sensor board Power cable
Causes:
OMAS Controller to Engine PCA cable does not seem to be connected. Power not connected. Problems with 5V line.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check that the OMAS Controller to Engine PCA cable is not damaged. 2. Check that the OMAS Controller to Engine PCA cable is correctly connected to the Engine PCA and the OMAS Controller Card.
Code: 50:01
Description:
OMAS Module communication failure
Causes:
OMAS communication failure.
Remedy:
Call agent: • Check that the printer has the latest firmware version. If not, update the firmware to the latest version. Service engineer: 1. Check that the OMAS Controller to OMAS Sensor cable is not damaged and is correctly connected to the OMAS Controller Card and the OMAS Module. 2. Replace the OMAS Module. See OMAS.
Code: 50:03
Description:
OMAS Controller to PSU cable does not seem to be connected
Causes:
The OMAS controller power cable does not seem to be connected.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check that the PSU to OMAS Controller cable is not damaged. 2. Check that the PSU to OMAS Controller cable is correctly connected to the PSU and the OMAS Controller Card.
Code: 50:11
Description:
OMAS: Navigation problems, may be due to a mispositionned sensor, DOF, or skew issue
Causes:
OMAS sensor mispositionned.
Remedy:
Call agent: • Restart the printer. Service engineer: • Check that the OMAS sensor is well positioned.
Code: 50:14
Description:
Firmware version mismatch between the OMAS Controller Card and Hard Disk Drive
Causes:
FW mismatch.
Remedy:
Call agent: • Check that the printer has the latest firmware version. If not, update the firmware to the latest version. Service engineer: • Replace the OMAS Controller Card.
Code: 50:17
Description:
Advisory fw error in DSP or Engine code of the substrate advance sensor component
Causes:
FW mismatch.
Remedy:
Call agent: • Check that the printer has the latest firmware version. If not, update the firmware to the latest version. Service engineer: • Replace the OMAS Controller Card.
Code: 52:10
Description:
Drop Detector switch On/Off failure
Causes:
Drop detector damaged. SVS cable damaged Interconnect. PCA damaged (very low probability). PrintMech PCA damaged (very low probability).
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check that the Drop Detector cable is not damaged and is correctly connected to the Service Station cable. 2. Check that the Service Station cable is not damaged and is correctly connected to the Interconnect PCA. 3. Replace the Drop Detector. See Drop detector. 4. If the System Error continues, replace the Interconnect PCA . See Interconnect PCA. 5. Replace the PrintMech PCA. See PrintMech PCA.
Code: 55:10
Description:
Line Sensor communication failure
Causes:
Line sensor disconnected or damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check that Line sensor is properly connected to Carriage PCA. 2. Replace the Line Sensor. See Line sensor assembly.
Code: 55:11
Description:
LineSensor Performance: LineSensor performs poorly needs recalibration, cleaning, or replacement
Causes:
Line sensor needs recalibration.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Restart the printer. 2. Clean the Line Sensor. 3. Replace the Line sensor. See Line sensor assembly.
Code: 56:01
Description:
Incorrect readings from substrate encoder
Causes:
Incorrect readings from substrate encoder.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Perform Substrate Drive diagnostics. 2. Replace the Encoder Disc and Sensor. See Encoder disc and sensor.
Code: 56:10
Description:
Substrate Encoder calibration failed
Causes:
Substrate Encoder calibration failed .
Remedy:
1. Perform Substrate Drive diagnostics. 2. Replace the Encoder Disc and Sensor. See Encoder disc and sensor.
Code: 58.10:10
Description:
Color sensor Self test error
Causes:
Color sensor Self test error.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check that the Color sensor is installed in the Carriage. 2. Check that the Color sensor is correctly installed and screwed into place. 3. Check that the Color sensor cable is not damaged. 4. Check that the Color sensor cable is correctly connected to the Carriage PCA. 5. If the system error persists, replace the Color sensor. 6. Perform a Color sensor basic test (CLC), to ensure that the replaced part is working correctly.
Description:
Broken Bag. Y (PIP 6)
Causes:
Yellow Ink Cartridge: A broken bag has been detected in the ink cartridge. This error must be solved and the printer checked and cleared of this error code before the printer can resume printing.
Remedy:
1. Remove the ink cartridge and check for any ink leaking from the cartridge. In some extreme cases: • Ink can leak from the damaged ink cartridge and contaminate the pressurized air system, or; • Air can get inside the Ink System causing bubbles in the Ink Tubes, which can damage the printheads. 2. For this issue perform the h3.3.2 Recover Broken Bag Diagnostic procedure. 3. If the ISS Bottom PCA has been damaged by ink, and cannot be repaired; it must be replaced.
Code: 26.07:10
Description:
Broken Bag. K (PIP 7)
Causes:
Black Ink Cartridge: A broken bag has been detected in the ink cartridge. This error must be solved and the printer checked and cleared of this error code before the printer can resume printing.
Remedy:
1. Remove the ink cartridge and check for any ink leaking from the cartridge. In some extreme cases: • Ink can leak from the damaged ink cartridge and contaminate the pressurized air system, or; • Air can get inside the Ink System causing bubbles in the Ink Tubes, which can damage the printheads. 2. For this issue perform the h3.3.2 Recover Broken Bag Diagnostic procedure. 3. If the ISS Bottom PCA has been damaged by ink, and cannot be repaired; it must be replaced.
Code: 27.1:00
Description:
Several nozzles out detected in Optimizer PH
Causes:
Several nozzles out detected in Optimizer PH: If print quality is not acceptable replace the PH.
Remedy:
Service engineer: • Check the IQ. If required, recover or replace the PH.
Code: 27.1:01
Description:
Error due to a high number of nozzles out in printhead slot 1
Causes:
High number of nozzles out in printhead slot 1.
Remedy:
Service engineer: 1. Clean all the printheads and check their status. 2. Replace the printhead.
Code: 27.2:01
Description:
Error due to a high number of nozzles out in printhead slot 2
Causes:
High number of nozzles out in printhead slot 2.
Remedy:
Service engineer: 1. Clean all the printheads and check their status. 2. Replace the printhead.
Code: 27.3:01
Description:
Error due to a high number of nozzles out in printhead slot 3
Causes:
High number of nozzles out in printhead slot 3.
Remedy:
Service engineer: 1. Clean all the printheads and check their status. 2. Replace the printhead.
Code: 27.4:01
Description:
Error due to a high number of nozzles out in printhead slot 4
Causes:
High number of nozzles out in printhead slot 4.
Remedy:
Service engineer: 1. Clean all the printheads and check their status. 2. Replace the printhead.
Code: 27.5:01
Description:
Error due to a high number of nozzles out in printhead slot 5
Causes:
High number of nozzles out in printhead slot 5.
Remedy:
Service engineer: 1. Clean all the printheads and check their status. 2. Replace the printhead.
Code: 27.6:01
Description:
Error due to a high number of nozzles out in printhead slot 6
Causes:
High number of nozzles out in printhead slot 6.
Remedy:
Service engineer: 1. Clean all the printheads and check their status. 2. Replace the printhead.
Code: 27:14
Description:
An incorrect Printhead has been detected.
Causes:
Printhead failure.
Remedy:
Call agent: 1. Remove the Printheads and check that they are the correct ones for this Printer. 2. Check that the Printer has the latest Firmware version, if not, update the firmware to the latest version. 3. Replace the Printheads.
Code: 29.1:01
Description:
Possible maintenance cartridge malfunction (There's no detection of web advance)
Causes:
Possible maintenance cartridge malfunction. Unknown web wipe level pattern after 300 mm of web advance.
Remedy:
Call agent: • Open the Printhead cleaning cartridge door on the right-hand side of the printer, advance the web manually until clean web seen, and reinsert the MC. Close the door. Service engineer: 1. Run the Diagnostic gcleaning roll advanceh test. If the web does not advance, replace the web wipe motor. 2. Check line sensor. Run the Diagnostic test gline sensor checkh. 3. Replace the Line sensor if necessary.
Code: 29.2:00
Description:
Possible maintenance cartridge malfunction or doesn't advance properly (There's detection that web doesn't advance)
Causes:
Possible maintenance cartridge malfunction or doesn't advance properly.
Remedy:
Call agent: • Replace the printhead maintenance cartridge.
Code: 29:00
Description:
Maintenance cartridge is almost full
Causes:
Maintenance cartridge is almost full.
Remedy:
Call agent: • Replace the Maintenance Cartridge.
Code: 29:01
Description:
Maintenance cartridge badly inserted
Causes:
Maintenance cartridge badly inserted.
Remedy:
Call agent: 1. Open the Print Head cleaning cartridge door on the right-hand side of the printer, reinsert the MC and close the door . 2. If the problem persists, replace the printhead cleaning cartridge.
Code: 32:01
Description:
TUR disconnected while printing
Causes:
Take-up Reel disconnected from Interconnect PCA. Take-Up Reel damaged. Interconnect PCA damaged (very low probability).
Remedy:
Call agent: • The take-up reel is disconnected. If you want to use the take-up reel, turn off the printer and ensure that all take-up reel cables are connected (sensor cables, printer cable). If you do not want to use it, you may need to unload the substrate manually from the take-up reel. Remember to cut the substrate first, either manually or by using the Form feed and cut option in the front panel's Substrate menu. Service engineer: 1. Revise the Take-up Reel connections. 2. Replace the Take-up Reel RH module. See Take-up reel motor.
Code: 32:01.1
Description:
TUR early media jam
Causes:
This system error happens when there is a small amount of substrate printed (less than 79 inches long), and the Take Up Reel sensor detects that the tension bar is (incorrectly) at the bottom of its path, even though the spindle motor has been rotating for more than 3 seconds. The most likely cause of this error is that the user has forgotten to set the switch direction or tape the substrate to the spindle core.
Remedy:
1. Check that the substrate is attached to the Take-Up Reel. 2. Check that the winding direction switch is in the correct position. 3. If needed, use the Take-Up Reel arrow keys to wind the substrate before resuming printing. 4. To resume printing, press OK.
Code: 32:01.2
Description:
Take up reel Media Jam
Causes:
The tension bar has stayed in one of its sensor trigger positions for more than 8 seconds.
Remedy:
1. Check that the substrate is attached to the Take-Up Reel. 2. Check that the winding direction switch is in the correct position. 3. Check that nothing is blocking the movement of the tension bar. 4. Ensure that the substrate is following the correct path along the tension bar and diverter bar.
Code: 32:02
Description:
TUR disconnected while printer was powered off. This message is shown during initialization of the printer; it warns that the Take-Up Reel has been disconnected while the printer was off (previously the Take-Up Reel was enabled by Front Panel)
Causes:
Take-up Reel disconnected from Interconnect PCA. Take-Up Reel damaged. Interconnect PCA damaged (very low probability).
Remedy:
• The take-up reel is disconnected. If you want to use the take-up reel, turn off the printer and ensure that all take-up reel cables are connected (sensor cables, printer cable). If you do not want to use it, you may need to unload the substrate manually from the take-up reel. Remember to cut the substrate first, either manually or by using the Form feed and cut option in the front panel's Substrate menu. Service engineer: 1. Revise the Take-up Reel conections. 2. Replace the Take-up Reel RH module. See Take-up reel motor
Code: 41:03
Description:
Electrical current limit: Electrical current limit in paper motor Electrical warm: Electrical warm in paper motor
Causes:
The Media-axis motor has a failure.
Remedy:
Call agent: • Open the Window and check for any visible obstacles restricting the movement of the Drive Roller. If there is a wrinkled mass of paper inside the paper path, lift the Pinchwheels and clear the obstruction. Service engineer: • Replace the Media-Axis Motor.
Code: 41:10
Description:
Electrical fault: Electrical fault in paper motor
Causes:
The Media-axis motor has a failure.
Remedy:
Call agent: • Open the Window and check for any visible obstacles restricting the movement of the Drive Roller. If there is a wrinkled mass of paper inside the paper path, lift the Pinchwheels and clear the obstruction. Service engineer: • Replace the Media-Axis Motor.
Code: 42:03
Description:
Scan-Axis motor electrical current limit
Causes:
Media jam Scan Axis motor damaged.
Remedy:
Call agent: 1. Switch the power off from the rear of the printer and disconnect the power cord. Reconnect the power cord and power on the printer. 2. Open the Window and check for any visible obstacles restricting the movement of the carriage. If there is a wrinkled mass of substrate inside the printer, clear the substrate jam using instructions provided in the User Guide. Service engineer: • Replace the Scan Axis Motor. See Scan-axis motor
Code: 42:10
Description:
Scan axis motor fault detected
Causes:
Scan axis failure.
Remedy:
Service engineer: • Replace the Scan-Axis Motor.
Code: 42:11
Description:
Scan axis motor disconnected
Causes:
The Scan axis motor has become disconnected.
Remedy:
Service engineer: • Reconnect the Scan Axis Motor.
Code: 43.1:11
Description:
Communication error: Problem in communication with vacuum board fan
Causes:
Eola PCA is not connected. Eola PCA is damaged. Cable between Eola PCA and Interconnect PCA is damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the cable connections between Interconnect PCA and EOLA PCA. 2. Replace the EOLA PCA. 3. Replace the PrintMech PCA. See PrintMech PCA. 4. Replace the Interconnect PCA. See Interconnect PCA.
Code: 43.2:11
Description:
A Vacuum Fan Stopped: Vacuum Fan Stopped
Causes:
A Vacuum Fan is not connected. The Vacuum Fan cable is damaged. Eola PCA is damaged. PrintMech PCA is damaged (very low probability).
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the cable connections between Vacumm fans and EOLA PCA. 2. Replace the Vacuum Fan. See Vacuum fan.
Code: 43.3:10
Description:
VacuumFan Over current: Vacuum Fan Overcurrent, SVS side
Causes:
Vacuum fan failure.
Remedy:
Call agent: • Switch the power off at the rear of the printer, wait briefly, then switch it back on again. Service engineer: • Replace the Vacuum Fan SVS side.
Code: 43.4:10
Description:
VacuumFan Low Performance: Vacuum Fan is not working at the desired performance., SVS side
Causes:
Vacuum fan failure.
Remedy:
Call agent: • Switch the power off at the rear of the printer, wait briefly, then switch it back on again. Service engineer: • Replace the Vacuum Fan SVS side.
Code: 43:11
Description:
Vacuum fan not connected
Causes:
Vacuum fan not connected.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check the cable connections between the Mini Interconnect PCA and Eola SVS side. 2. Replace Eolas. 3. Replace the Mini Interconnect PCA.
Code: 44:10
Description:
Aerosol Fan Fault
Causes:
Aerosol Fan damaged Interconnect PCA damaged (very low probability) PrintMech PCA (very low probability).
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check that the Aerosol Fan cable is correctly connected to the Interconnect PCA. 2. Check that the cables going from the Interconnect PCA to the PrintMech PCA are correctly connected. 3. Replace the Aerosol Fan. See Aerosol fan assembly. 4. If the previous action did not work then, replace the PrintMech PCA. See PrintMech PCA.
Code: 45:03
Description:
Rewinder servo shutdown
Causes:
Rewinder motor disconected. Rewinder motror damaged. Rewinder motor cable damaged. Interconnect PCA damaged (very low probability). PrintMech PCA damaged (very low probability).
Remedy:
Call agent: 1. Switch the power off at the rear of the printer, wait briefly, then switch it back on again. 2. pen the Window and check for any visible obstacles restricting the movement of the Drive Roller. If there is a wrinkled mass of substrate inside the substrate path, lift the Pinch Wheels and clear the obstruction. Service engineer: 1. Revise the Rewinder motor cable connections to Interconnect PCA. 2. Replace the Rewinder Motor. See Rewinder. 3. If the previous action did not work then, replace the PrintMech PCA. 4. If the previous action did not work then, replace the Interconnect PCA.
Code: 46:03
Description:
Primer servo shutdown
Causes:
Primer failure.
Remedy:
Call agent: 1. Check that the Primer Arm is not damaged and there are no obstacles in its way. 2. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. Service engineer: • Replace the Primer Assembly. See Primer assembly.
Code: 46:10
Description:
Primer fault
Causes:
Primer fault.
Remedy:
Call agent: 1. Check that the Primer Arm is not damaged and there are no obstacles in its way. 2. Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer. Service engineer: • Replace the Primer Assembly. See Primer assembly.
Code: 46:13
Description:
Primer test distance failed
Causes:
Primer en
Code: 46:13
Description:
Primer test distance failed
Causes:
Primer encoder is damaged. Primer cable is damaged. Interconnect PCA is damaged (very low probability). PrintMech PCA is damaged (very low probability).
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check that the Primer Arm is not damaged and there are no obstacles in its way. 2. Check that Primer cable is not damaged and correctly connected to the Interconnect PCA. 3. Replace the Primer Assembly. See Primer assembly. 4. Replace the PrintMech PCA. See PrintMech PCA. 5. Replace the Interconnect PCA. See Interconnect PCA.
Code: 50.1:10
Description:
OMAS: error with the media advance sensor component or with the cable between sensor and controller
Causes:
OMAS communication failure.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check that the OMAS Controller to OMAS Sensor cable is not damaged and is correctly connected to the OMAS Controller Card and the OMAS Module. 2. Replace the OMAS Module. See OMAS. 3. Replace the OMAS controller PCA. See OMAS controller PCA.
Code: 50.2:10
Description:
OMAS board: Error with the media advance sensor controller board
Causes:
OMAS disconneceted. OMAS Controller Card damaged.
Remedy:
Call agent: • Check that the printer has the latest firmware version. If not, update the firmware to the latest version. Service engineer: 1. Check that OMAS sensor is connected to OMAS Controller Card. 2. Replace the OMAS Controller Card.
Code: 50.3:11
Description:
Main PCA to OMAS Controller cable does not seem to be connected
Causes:
The cable from Main PCA to OMAS controller has a problem.
Remedy:
Service engineer: • Restart the printer. Service engineer: 1. Check that the Main PCA to OMAS Controller cable is not damaged. 2. Check that the Main PCA to OMAS Controller cable is correctly connected to the Main PCA and the OMAS Controller Card.
Code: 50.4:11
Description:
OMAS Controller to PrintMech PCA cable does not seem to be connected
Causes:
OMAS Controller to PrintMech PCA cable does not seem to be connected.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check that the OMAS Controller to PrintMech PCA cable is not damaged. 2. Check that the OMAS Controller to PrintMech PCA cable is correctly connected to the PrintMech PCA and the OMAS Controller Card.
Code: 50.5:11
Description:
OMAS board: SENSOR_NOT_CONNECTED
Causes:
OMAS sensor not connected.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check that OMAS sensor is well connected. 2. Replace OMAS sensor. . 3. Replace OMAS controller PCA. See OMAS controller PCA.
Code: 50.6:11
Description:
OMAS board: Media sensor board Power cable
Causes:
OMAS Controller to Engine PCA cable does not seem to be connected. Power not connected. Problems with 5V line.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check that the OMAS Controller to Engine PCA cable is not damaged. 2. Check that the OMAS Controller to Engine PCA cable is correctly connected to the Engine PCA and the OMAS Controller Card.
Code: 50:01
Description:
OMAS Module communication failure
Causes:
OMAS communication failure.
Remedy:
Call agent: • Check that the printer has the latest firmware version. If not, update the firmware to the latest version. Service engineer: 1. Check that the OMAS Controller to OMAS Sensor cable is not damaged and is correctly connected to the OMAS Controller Card and the OMAS Module. 2. Replace the OMAS Module. See OMAS.
Code: 50:03
Description:
OMAS Controller to PSU cable does not seem to be connected
Causes:
The OMAS controller power cable does not seem to be connected.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check that the PSU to OMAS Controller cable is not damaged. 2. Check that the PSU to OMAS Controller cable is correctly connected to the PSU and the OMAS Controller Card.
Code: 50:11
Description:
OMAS: Navigation problems, may be due to a mispositionned sensor, DOF, or skew issue
Causes:
OMAS sensor mispositionned.
Remedy:
Call agent: • Restart the printer. Service engineer: • Check that the OMAS sensor is well positioned.
Code: 50:14
Description:
Firmware version mismatch between the OMAS Controller Card and Hard Disk Drive
Causes:
FW mismatch.
Remedy:
Call agent: • Check that the printer has the latest firmware version. If not, update the firmware to the latest version. Service engineer: • Replace the OMAS Controller Card.
Code: 50:17
Description:
Advisory fw error in DSP or Engine code of the substrate advance sensor component
Causes:
FW mismatch.
Remedy:
Call agent: • Check that the printer has the latest firmware version. If not, update the firmware to the latest version. Service engineer: • Replace the OMAS Controller Card.
Code: 52:10
Description:
Drop Detector switch On/Off failure
Causes:
Drop detector damaged. SVS cable damaged Interconnect. PCA damaged (very low probability). PrintMech PCA damaged (very low probability).
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check that the Drop Detector cable is not damaged and is correctly connected to the Service Station cable. 2. Check that the Service Station cable is not damaged and is correctly connected to the Interconnect PCA. 3. Replace the Drop Detector. See Drop detector. 4. If the System Error continues, replace the Interconnect PCA . See Interconnect PCA. 5. Replace the PrintMech PCA. See PrintMech PCA.
Code: 55:10
Description:
Line Sensor communication failure
Causes:
Line sensor disconnected or damaged.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check that Line sensor is properly connected to Carriage PCA. 2. Replace the Line Sensor. See Line sensor assembly.
Code: 55:11
Description:
LineSensor Performance: LineSensor performs poorly needs recalibration, cleaning, or replacement
Causes:
Line sensor needs recalibration.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Restart the printer. 2. Clean the Line Sensor. 3. Replace the Line sensor. See Line sensor assembly.
Code: 56:01
Description:
Incorrect readings from substrate encoder
Causes:
Incorrect readings from substrate encoder.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Perform Substrate Drive diagnostics. 2. Replace the Encoder Disc and Sensor. See Encoder disc and sensor.
Code: 56:10
Description:
Substrate Encoder calibration failed
Causes:
Substrate Encoder calibration failed .
Remedy:
1. Perform Substrate Drive diagnostics. 2. Replace the Encoder Disc and Sensor. See Encoder disc and sensor.
Code: 58.10:10
Description:
Color sensor Self test error
Causes:
Color sensor Self test error.
Remedy:
Call agent: • Restart the printer. Service engineer: 1. Check that the Color sensor is installed in the Carriage. 2. Check that the Color sensor is correctly installed and screwed into place. 3. Check that the Color sensor cable is not damaged. 4. Check that the Color sensor cable is correctly connected to the Carriage PCA. 5. If the system error persists, replace the Color sensor. 6. Perform a Color sensor basic test (CLC), to ensure that the replaced part is working correctly.
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