hp Color LaserJet 3800常見(jiàn)故障代碼描述,英文手冊(cè)2
更新時(shí)間：2025/1/30 1:46:28,view:89hp打印機(jī)HPColorLaserJet3800蘇州hp打印機(jī)售后服務(wù)中心客服熱線69616769，蘇州hp售后電話，hp售后網(wǎng)點(diǎn)，維修視頻
Code: 50.9
Display:
50.X FUSER ERROR
Description:
A fuser error has occurred.
High fuser temperature (subthermistor)
Remedy:
1. Verify the fuser is installed correctly and fully seated. 2. Check that connector J6007 on the fuser is seated correctly. Replace the connector as necessary. 3. Turn off the printer. 4. Remove the fuser. 5. Measure the resistance between fuser connectors J6007LA-2 and J6007LA-3. If the resistance is not 368 to 522 kohms, replace the fuser. 6. Replace the DC controller PCA.
Code: 51.20
Display:
51.2Y ERROR
Description:
A printer error has occurred.
Black
Remedy:
1. Press to continue. 2. If the message persists, turn the printer off and then on. 3. Reseat DC controller connectors J1010, J1012, and J1021. Reseat laser/ scanner unit connectors J101, J102, J5001A, and J5001B. 4. Replace the flat cable. 5. Replace the laser/scanner unit as necessary. 6. Replace the DC controller PCB as necessary.
Code: 51.21
Display:
51.2Y ERROR
Description:
A printer error has occurred.
Cyan
Remedy:
1. Press to continue. 2. If the message persists, turn the printer off and then on. 3. Reseat DC controller connectors J1010, J1012, and J1021. Reseat laser/ scanner unit connectors J101, J102, J5001A, and J5001B. 4. Replace the flat cable. 5. Replace the laser/scanner unit as necessary. 6. Replace the DC controller PCB as necessary.
Code: 51.22
Display:
51.2Y ERROR
Description:
A printer error has occurred.
Yellow
Remedy:
1. Press to continue. 2. If the message persists, turn the printer off and then on. 3. Reseat DC controller connectors J1010, J1012, and J1021. Reseat laser/ scanner unit connectors J101, J102, J5001A, and J5001B. 4. Replace the flat cable. 5. Replace the laser/scanner unit as necessary. 6. Replace the DC controller PCB as necessary.
Code: 51.23
Display:
51.2Y ERROR
Description:
A printer error has occurred.
Magenta
Remedy:
1. Press to continue. 2. If the message persists, turn the printer off and then on. 3. Reseat DC controller connectors J1010, J1012, and J1021. Reseat laser/ scanner unit connectors J101, J102, J5001A, and J5001B. 4. Replace the flat cable. 5. Replace the laser/scanner unit as necessary. 6. Replace the DC controller PCB as necessary.
Code: 53.10.01
Display:
53.10.01 ERROR UNSUPPORTED RAM
Description:
For the hp Color LaserJet 3000 and 3800 Series printers only The memory DIMM is not a supported DIMM.
Remedy:
Install a supported DIMM.
Code: 53.XY.ZZ
Display:
53.XY.ZZ
Description:
For the hp Color LaserJet 3600 Series printer only A printer error has occurred.
Remedy:
1. Turn the printer off and then on. 2. If the message persists, replace the DIMM. 3. Replace the formatter.
Code: 54.15
Display:
54.XX ERROR
Description:
An error has occurred with one of the tonerlevel sensors.
Yellow
Remedy:
1. Make sure that connector J1020 on the DC controller is seated correctly. 2. Replace the memory-controller PCA. 3. Replace the DC controller.
Code: 54.16
Display:
54.XX ERROR
Description:
An error has occurred with one of the tonerlevel sensors
Magenta
Remedy:
1. Make sure that connector J1020 on the DC controller is seated correctly. 2. Replace the memory-controller PCA. 3. Replace the DC controller.
Code: 54.17
Display:
54.XX ERROR
Description:
An error has occurred with one of the tonerlevel sensors
Cyan
Remedy:
1. Make sure that connector J1020 on the DC controller is seated correctly. 2. Replace the memory-controller PCA. 3. Replace the DC controller.
Code: 54.18
Display:
54.XX ERROR
Description:
An error has occurred with one of the tonerlevel sensors
Black
Remedy:
1. Make sure that connector J1020 on the DC controller is seated correctly. 2. Replace the memory-controller PCA. 3. Replace the DC controller.
Code: 55.XX.YY
Display:
55.XX.YY DC CONTROLLER ERROR
Description:
A communication error between the DC controller and the formatter has occurred.
Remedy:
1. Turn the printer off. 2. Reconnect the connector between the DC controller and the formatter. 3. Replace the DC controller.
Code: 57.04
Display:
57.XX PRINTER ERROR
Description:
A printer fan error has occurred.
Main fan
Remedy:
1. Check that connector J1008 on the DC controller is seated correctly. 2. Replace the fan. 3. Replace the DC controller.
Code: 57.06
Display:
57.XX PRINTER ERROR
Description:
A printer fan error has occurred.
Remedy:
1. Check that connectors J802, J823, and J850 on the duplex-driver PCA are seated correctly. 2. Replace the fan. 3. Replace the duplex-driver PCA.
Code: 59.30
Display:
59.30 ERROR
Description:
An error occurred with the fuser motor during startup or rotation.
Remedy:
1. Check that connectors J5008 on the fuser motor and J213 on the driver PCA are seated correctly. 2. Replace the fuser. 3. Replace the DC controller.
Code: 59.40
Display:
59.40 ERROR
Description:
An error occurred with the fuser motor during startup or rotation.
Remedy:
1. Check that connectors J5008 on the fuser motor and J213 on the driver PCA are seated correctly. 2. Replace the fuser. 3. Replace the DC controller.
Code: 59.50
Display:
59.50 ERROR
Description:
An error occurred with the black printcartridge drive motor during startup or rotation.
Remedy:
1. Check that connectors J5006 on the black print-cartridge drive motor and J203 on the DC controller are seated correctly. 2. Replace the black print-cartridge drive motor. 3. Replace the DC controller.
Code: 59.51
Display:
59.51 ERROR
Description:
An error occurred with the cyan printcartridge drive motor during startup or rotation.
Remedy:
1. Check that connectors J5004 on the cyan print-cartridge drive motor and J207 on the DC controller are seated correctly. 2. Replace the cyan print-cartridge drive motor. 3. Replace the DC controller.
Code: 59.52
Display:
59.52 ERROR
Description:
An error occurred with the magenta printcartridge drive motor during startup or rotation.
Remedy:
1. Check that connectors J5003 on the magenta print-cartridge drive motor and J207 on the DC controller are seated correctly. 2. Replace the magenta print-cartridge drive motor. 3. Replace the DC controller.
Code: 59.53
Display:
59.53 ERROR
Description:
An error occurred with the yellow printcartridge drive motor during startup or rotation.
Remedy:
1. Check that connectors J5005 on the yellow print-cartridge drive motor and J208 on the DC controller are seated correctly. 2. Replace the yellow print-cartridge drive motor. 3. Replace the DC controller.
Code: 59.60
Display:
59.60 ERROR
Description:
An error occurred with the black printcartridge drive motor during startup or rotation.
Remedy:
1. Check that connectors J5006 on the black print-cartridge drive motor and J203 on the DC controller are seated correctly. 2. Replace the black print-cartridge drive motor. 3. Replace the DC controller.
Code: 59.61
Display:
59.61 ERROR
Description:
An error occurred with the cyan printcartridge drive motor during startup or rotation.
Remedy:
1. Check that connectors J5004 on the cyan print-cartridge drive motor and J207 on the DC controller are seated correctly. 2. Replace the cyan print-cartridge drive motor. 3. Replace the DC controller.
Code: 59.62
Display:
59.62 ERROR
Description:
An error occurred with the magenta printcartridge drive motor during startup or rotation.
Remedy:
1. Check that connectors J5003 on the magenta print-cartridge drive motor and J207 on the DC controller are seated correctly. 2. Replace the magenta print-cartridge drive motor. 3. Replace the DC controller.
Code: 59.63
Display:
59.63 ERROR
Description:
An error occurred with the yellow printcartridge drive motor during startup or rotation.
Remedy:
1. Check that connectors J5005 on the yellow print-cartridge drive motor and J208 on the DC controller are seated correctly. 2. Replace the yellow print-cartridge drive motor. 3. Replace the DC controller.
Code: 59.90
Display:
59.90 ERROR
Description:
An error occurred with the ETB motor during startup or rotation.
Remedy:
1. Check that connectors J5002 on the ETB motor and J206 on the DC controller are seated correctly. 2. Replace the ETB. 3. Replace the DC controller.
Code: 59.A0
Display:
59.A0 ERROR
Description:
An error occurred with the ETB motor during startup or rotation.
Remedy:
1. Check that connectors J5002 on the ETB motor and J206 on the DC controller are seated correctly. 2. Replace the ETB. 3. Replace the DC controller.
Code: 59.C0
Display:
59.C0 ERROR
Description:
An error occurred with the developing separation-drive assembly.
Remedy:
1. Check that the following connectors on the driver PCA are seated correctly: J403, J405, J213. 2. Check that connector J1020 on the DC controller is seated correctly. 3. Check that connector J5008 on the fuser motor is seated correctly. 4. Replace the developing separationdrive assembly. 5. Replace the memory-controller PCA. 6. Replace the fuser.
Code: 59.F0
Display:
59.F0 ERROR
Description:
The transfer rollers in the ETB are not engaged.
Remedy:
1. Check that the following connectors on the driver PCA are seated correctly: J5002 on the ETB motor J5011 on the transfer-roller separation solenoid J206 on the driver PCA J1019 on the DC controller 2. Replace the ETB motor. 3. Replace solenoid SL5011. 4. Replace the ETB. 5. Replace the high-voltage power supply PCA.
Code: 62
Display:
62 NO SYSTEM
Description:
No system was found.
Remedy:
1. Turn the printer off and then on. 2. Reseat the firmware DIMM. Make sure that it is in slot 1 (the bottom slot). 3. Download new firmware. 4. Replace the firmware DIMM.
Code: 64
Display:
64 ERROR
Description:
For the hp Color LaserJet 3600 Series printers only A scan buffer error has occurred.
Remedy:
1. Turn the printer off and then on. 2. Replace the firmware DIMM. 3. Replace the formatter PCB.
Code: 68.X
Display:
68.X PERMANENT STORAGE FULL
Description:
A nonvolatile storage device is full. Press OK to clear the message. Printing can continue, but unexpected behavior could result.
X Description: 0 Onboard NVRAM 1 Removable disk (flash or hard)
Remedy:
1. Press OK to continue. 2. For 68.0 errors, turn the printer off and then on. 3. If the error persists, perform an NVRAM initialization. 4. For 68.1 errors, use the hp Web Jetadmin software to delete files from the disk drive.t
Code: 68.X
Display:
68.X PERMANENT STORAGE WRITE FAIL
Description:
A nonvolatile storage device is full. Press OK to clear the message. Printing can continue, but unexpected behavior could result.
X Description: 0 Onboard NVRAM 1 Removable disk
Remedy:
1. Press OK to continue. 2. For 68.0 errors, turn the printer off and then on. 3. If the error persists, perform an NVRAM initialization. 4. For 68.1 errors, use the hp Web Jetadmin software to delete files from the disk drive.
Code: 68.X
Display:
68.X STORAGE ERROR SETTINGS CHANGED
Description:
One or more printer settings that were saved in the nonvolatile storage device are invalid and have been reset to the factory default. Press OK to clear the message. Printing can continue, but unexpected behavior could result.ve.t
Remedy:
1. Press OK to continue. 2. Turn the printer off and then on. 3. Check the printer settings to determine which settings have been changed.
Code: 79
Display:
79.XXXX ERROR
Description:
For the hp Color LaserJet 3000 and 3800 Series printers only A critical hardware error has occurred.
Remedy:
1. Turn the printer off and then on. 2. Reseat the firmware DIMM. 3. Reseat the formatter PCB. 4. Replace the firmware DIMM. 5. Replace the formatter PCB.
Code: 8X.YYYY
Display:
8X.YYYY EIO ERROR
Description:
For the hp Color LaserJet 3000 and 3800 Series printers only The EIO accessory card has encountered a critical error.
Remedy:
1. Turn the printer off and then on. 2. Reseat the EIO card. 3. Replace the EIO card.
Code: 8X.YYYY
Display:
8X.YYYY EMBEDDED JETDIRECT ERROR
Description:
The hp Jetdirect embedded print server has encountered a critical error.
Remedy:
Turn the printer off and then on.
Display:
50.X FUSER ERROR
Description:
A fuser error has occurred.
High fuser temperature (subthermistor)
Remedy:
1. Verify the fuser is installed correctly and fully seated. 2. Check that connector J6007 on the fuser is seated correctly. Replace the connector as necessary. 3. Turn off the printer. 4. Remove the fuser. 5. Measure the resistance between fuser connectors J6007LA-2 and J6007LA-3. If the resistance is not 368 to 522 kohms, replace the fuser. 6. Replace the DC controller PCA.
Code: 51.20
Display:
51.2Y ERROR
Description:
A printer error has occurred.
Black
Remedy:
1. Press to continue. 2. If the message persists, turn the printer off and then on. 3. Reseat DC controller connectors J1010, J1012, and J1021. Reseat laser/ scanner unit connectors J101, J102, J5001A, and J5001B. 4. Replace the flat cable. 5. Replace the laser/scanner unit as necessary. 6. Replace the DC controller PCB as necessary.
Code: 51.21
Display:
51.2Y ERROR
Description:
A printer error has occurred.
Cyan
Remedy:
1. Press to continue. 2. If the message persists, turn the printer off and then on. 3. Reseat DC controller connectors J1010, J1012, and J1021. Reseat laser/ scanner unit connectors J101, J102, J5001A, and J5001B. 4. Replace the flat cable. 5. Replace the laser/scanner unit as necessary. 6. Replace the DC controller PCB as necessary.
Code: 51.22
Display:
51.2Y ERROR
Description:
A printer error has occurred.
Yellow
Remedy:
1. Press to continue. 2. If the message persists, turn the printer off and then on. 3. Reseat DC controller connectors J1010, J1012, and J1021. Reseat laser/ scanner unit connectors J101, J102, J5001A, and J5001B. 4. Replace the flat cable. 5. Replace the laser/scanner unit as necessary. 6. Replace the DC controller PCB as necessary.
Code: 51.23
Display:
51.2Y ERROR
Description:
A printer error has occurred.
Magenta
Remedy:
1. Press to continue. 2. If the message persists, turn the printer off and then on. 3. Reseat DC controller connectors J1010, J1012, and J1021. Reseat laser/ scanner unit connectors J101, J102, J5001A, and J5001B. 4. Replace the flat cable. 5. Replace the laser/scanner unit as necessary. 6. Replace the DC controller PCB as necessary.
Code: 53.10.01
Display:
53.10.01 ERROR UNSUPPORTED RAM
Description:
For the hp Color LaserJet 3000 and 3800 Series printers only The memory DIMM is not a supported DIMM.
Remedy:
Install a supported DIMM.
Code: 53.XY.ZZ
Display:
53.XY.ZZ
Description:
For the hp Color LaserJet 3600 Series printer only A printer error has occurred.
Remedy:
1. Turn the printer off and then on. 2. If the message persists, replace the DIMM. 3. Replace the formatter.
Code: 54.15
Display:
54.XX ERROR
Description:
An error has occurred with one of the tonerlevel sensors.
Yellow
Remedy:
1. Make sure that connector J1020 on the DC controller is seated correctly. 2. Replace the memory-controller PCA. 3. Replace the DC controller.
Code: 54.16
Display:
54.XX ERROR
Description:
An error has occurred with one of the tonerlevel sensors
Magenta
Remedy:
1. Make sure that connector J1020 on the DC controller is seated correctly. 2. Replace the memory-controller PCA. 3. Replace the DC controller.
Code: 54.17
Display:
54.XX ERROR
Description:
An error has occurred with one of the tonerlevel sensors
Cyan
Remedy:
1. Make sure that connector J1020 on the DC controller is seated correctly. 2. Replace the memory-controller PCA. 3. Replace the DC controller.
Code: 54.18
Display:
54.XX ERROR
Description:
An error has occurred with one of the tonerlevel sensors
Black
Remedy:
1. Make sure that connector J1020 on the DC controller is seated correctly. 2. Replace the memory-controller PCA. 3. Replace the DC controller.
Code: 55.XX.YY
Display:
55.XX.YY DC CONTROLLER ERROR
Description:
A communication error between the DC controller and the formatter has occurred.
Remedy:
1. Turn the printer off. 2. Reconnect the connector between the DC controller and the formatter. 3. Replace the DC controller.
Code: 57.04
Display:
57.XX PRINTER ERROR
Description:
A printer fan error has occurred.
Main fan
Remedy:
1. Check that connector J1008 on the DC controller is seated correctly. 2. Replace the fan. 3. Replace the DC controller.
Code: 57.06
Display:
57.XX PRINTER ERROR
Description:
A printer fan error has occurred.
Remedy:
1. Check that connectors J802, J823, and J850 on the duplex-driver PCA are seated correctly. 2. Replace the fan. 3. Replace the duplex-driver PCA.
Code: 59.30
Display:
59.30 ERROR
Description:
An error occurred with the fuser motor during startup or rotation.
Remedy:
1. Check that connectors J5008 on the fuser motor and J213 on the driver PCA are seated correctly. 2. Replace the fuser. 3. Replace the DC controller.
Code: 59.40
Display:
59.40 ERROR
Description:
An error occurred with the fuser motor during startup or rotation.
Remedy:
1. Check that connectors J5008 on the fuser motor and J213 on the driver PCA are seated correctly. 2. Replace the fuser. 3. Replace the DC controller.
Code: 59.50
Display:
59.50 ERROR
Description:
An error occurred with the black printcartridge drive motor during startup or rotation.
Remedy:
1. Check that connectors J5006 on the black print-cartridge drive motor and J203 on the DC controller are seated correctly. 2. Replace the black print-cartridge drive motor. 3. Replace the DC controller.
Code: 59.51
Display:
59.51 ERROR
Description:
An error occurred with the cyan printcartridge drive motor during startup or rotation.
Remedy:
1. Check that connectors J5004 on the cyan print-cartridge drive motor and J207 on the DC controller are seated correctly. 2. Replace the cyan print-cartridge drive motor. 3. Replace the DC controller.
Code: 59.52
Display:
59.52 ERROR
Description:
An error occurred with the magenta printcartridge drive motor during startup or rotation.
Remedy:
1. Check that connectors J5003 on the magenta print-cartridge drive motor and J207 on the DC controller are seated correctly. 2. Replace the magenta print-cartridge drive motor. 3. Replace the DC controller.
Code: 59.53
Display:
59.53 ERROR
Description:
An error occurred with the yellow printcartridge drive motor during startup or rotation.
Remedy:
1. Check that connectors J5005 on the yellow print-cartridge drive motor and J208 on the DC controller are seated correctly. 2. Replace the yellow print-cartridge drive motor. 3. Replace the DC controller.
Code: 59.60
Display:
59.60 ERROR
Description:
An error occurred with the black printcartridge drive motor during startup or rotation.
Remedy:
1. Check that connectors J5006 on the black print-cartridge drive motor and J203 on the DC controller are seated correctly. 2. Replace the black print-cartridge drive motor. 3. Replace the DC controller.
Code: 59.61
Display:
59.61 ERROR
Description:
An error occurred with the cyan printcartridge drive motor during startup or rotation.
Remedy:
1. Check that connectors J5004 on the cyan print-cartridge drive motor and J207 on the DC controller are seated correctly. 2. Replace the cyan print-cartridge drive motor. 3. Replace the DC controller.
Code: 59.62
Display:
59.62 ERROR
Description:
An error occurred with the magenta printcartridge drive motor during startup or rotation.
Remedy:
1. Check that connectors J5003 on the magenta print-cartridge drive motor and J207 on the DC controller are seated correctly. 2. Replace the magenta print-cartridge drive motor. 3. Replace the DC controller.
Code: 59.63
Display:
59.63 ERROR
Description:
An error occurred with the yellow printcartridge drive motor during startup or rotation.
Remedy:
1. Check that connectors J5005 on the yellow print-cartridge drive motor and J208 on the DC controller are seated correctly. 2. Replace the yellow print-cartridge drive motor. 3. Replace the DC controller.
Code: 59.90
Display:
59.90 ERROR
Description:
An error occurred with the ETB motor during startup or rotation.
Remedy:
1. Check that connectors J5002 on the ETB motor and J206 on the DC controller are seated correctly. 2. Replace the ETB. 3. Replace the DC controller.
Code: 59.A0
Display:
59.A0 ERROR
Description:
An error occurred with the ETB motor during startup or rotation.
Remedy:
1. Check that connectors J5002 on the ETB motor and J206 on the DC controller are seated correctly. 2. Replace the ETB. 3. Replace the DC controller.
Code: 59.C0
Display:
59.C0 ERROR
Description:
An error occurred with the developing separation-drive assembly.
Remedy:
1. Check that the following connectors on the driver PCA are seated correctly: J403, J405, J213. 2. Check that connector J1020 on the DC controller is seated correctly. 3. Check that connector J5008 on the fuser motor is seated correctly. 4. Replace the developing separationdrive assembly. 5. Replace the memory-controller PCA. 6. Replace the fuser.
Code: 59.F0
Display:
59.F0 ERROR
Description:
The transfer rollers in the ETB are not engaged.
Remedy:
1. Check that the following connectors on the driver PCA are seated correctly: J5002 on the ETB motor J5011 on the transfer-roller separation solenoid J206 on the driver PCA J1019 on the DC controller 2. Replace the ETB motor. 3. Replace solenoid SL5011. 4. Replace the ETB. 5. Replace the high-voltage power supply PCA.
Code: 62
Display:
62 NO SYSTEM
Description:
No system was found.
Remedy:
1. Turn the printer off and then on. 2. Reseat the firmware DIMM. Make sure that it is in slot 1 (the bottom slot). 3. Download new firmware. 4. Replace the firmware DIMM.
Code: 64
Display:
64 ERROR
Description:
For the hp Color LaserJet 3600 Series printers only A scan buffer error has occurred.
Remedy:
1. Turn the printer off and then on. 2. Replace the firmware DIMM. 3. Replace the formatter PCB.
Code: 68.X
Display:
68.X PERMANENT STORAGE FULL
Description:
A nonvolatile storage device is full. Press OK to clear the message. Printing can continue, but unexpected behavior could result.
X Description: 0 Onboard NVRAM 1 Removable disk (flash or hard)
Remedy:
1. Press OK to continue. 2. For 68.0 errors, turn the printer off and then on. 3. If the error persists, perform an NVRAM initialization. 4. For 68.1 errors, use the hp Web Jetadmin software to delete files from the disk drive.t
Code: 68.X
Display:
68.X PERMANENT STORAGE WRITE FAIL
Description:
A nonvolatile storage device is full. Press OK to clear the message. Printing can continue, but unexpected behavior could result.
X Description: 0 Onboard NVRAM 1 Removable disk
Remedy:
1. Press OK to continue. 2. For 68.0 errors, turn the printer off and then on. 3. If the error persists, perform an NVRAM initialization. 4. For 68.1 errors, use the hp Web Jetadmin software to delete files from the disk drive.
Code: 68.X
Display:
68.X STORAGE ERROR SETTINGS CHANGED
Description:
One or more printer settings that were saved in the nonvolatile storage device are invalid and have been reset to the factory default. Press OK to clear the message. Printing can continue, but unexpected behavior could result.ve.t
Remedy:
1. Press OK to continue. 2. Turn the printer off and then on. 3. Check the printer settings to determine which settings have been changed.
Code: 79
Display:
79.XXXX ERROR
Description:
For the hp Color LaserJet 3000 and 3800 Series printers only A critical hardware error has occurred.
Remedy:
1. Turn the printer off and then on. 2. Reseat the firmware DIMM. 3. Reseat the formatter PCB. 4. Replace the firmware DIMM. 5. Replace the formatter PCB.
Code: 8X.YYYY
Display:
8X.YYYY EIO ERROR
Description:
For the hp Color LaserJet 3000 and 3800 Series printers only The EIO accessory card has encountered a critical error.
Remedy:
1. Turn the printer off and then on. 2. Reseat the EIO card. 3. Replace the EIO card.
Code: 8X.YYYY
Display:
8X.YYYY EMBEDDED JETDIRECT ERROR
Description:
The hp Jetdirect embedded print server has encountered a critical error.
Remedy:
Turn the printer off and then on.
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