hp LaserJet M5039 MFP常見故障代碼描述,英文手冊3
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Code: 50.4
Display:
50.X FUSER ERROR To continue turn off then on
Description:
A fuser error has occurred.
faulty fuser, power supply drive circuit
Remedy:
1. Turn the device off, and allow it to cool. 2. Verify that the correct model of fuser is installed. 3. Verify that the correct voltage fuser is installed. 4. Reinstall the fuser, and check the connection between the fuser and the high-voltage power supply. Replace the high-voltage power supply if the connector is damaged. 5. Replace the fuser. Replace the dc controller PCA. See DC controller PCA on page 357. 7. Replace the high-voltage power supply.
Code: 50.5
Display:
50.X FUSER ERROR To continue turn off then on
Description:
A fuser error has occurred.
the wrong fuser is installed or no fuser is installed
Remedy:
1. Turn the device off, and allow it to cool. 2. Verify that the correct model of fuser is installed. 3. Verify that the correct voltage fuser is installed. 4. Reinstall the fuser, and check the connection between the fuser and the high-voltage power supply. Replace the high-voltage power supply if the connector is damaged. 5. Replace the fuser. Replace the dc controller PCA. See DC controller PCA on page 357. 7. Replace the high-voltage power supply.
Code: 50.6
Display:
50.X FUSER ERROR To continue turn off then on
Description:
A fuser error has occurred.
open fuser, heating element broken
Remedy:
1. Turn the device off, and allow it to cool. 2. Verify that the correct model of fuser is installed. 3. Verify that the correct voltage fuser is installed. 4. Reinstall the fuser, and check the connection between the fuser and the high-voltage power supply. Replace the high-voltage power supply if the connector is damaged. 5. Replace the fuser. Replace the dc controller PCA. See DC controller PCA on page 357. 7. Replace the high-voltage power supply.
Code: 50.7
Display:
50.X FUSER ERROR To continue turn off then on
Description:
A fuser error has occurred.
fuser pressure release malfunction
Remedy:
1. Turn the device off, and allow it to cool. 2. Verify that the correct model of fuser is installed. 3. Verify that the correct voltage fuser is installed. 4. Reinstall the fuser, and check the connection between the fuser and the high-voltage power supply. Replace the high-voltage power supply if the connector is damaged. 5. Replace the fuser. Replace the dc controller PCA. See DC controller PCA on page 357. 7. Replace the high-voltage power supply.
Code: 50.8
Display:
50.X FUSER ERROR To continue turn off then on
Description:
A fuser error has occurred.
low fuser temperature
Remedy:
1. Turn the device off, and allow it to cool. 2. Verify that the correct model of fuser is installed. 3. Verify that the correct voltage fuser is installed. 4. Reinstall the fuser, and check the connection between the fuser and the high-voltage power supply. Replace the high-voltage power supply if the connector is damaged. 5. Replace the fuser. Replace the dc controller PCA. See DC controller PCA on page 357. 7. Replace the high-voltage power supply.
Code: 50.9
Display:
50.X FUSER ERROR To continue turn off then on
Description:
A fuser error has occurred.
high fuser temperature
Remedy:
1. Turn the device off, and allow it to cool. 2. Verify that the correct model of fuser is installed. 3. Verify that the correct voltage fuser is installed. 4. Reinstall the fuser, and check the connection between the fuser and the high-voltage power supply. Replace the high-voltage power supply if the connector is damaged. 5. Replace the fuser. Replace the dc controller PCA. See DC controller PCA on page 357. 7. Replace the high-voltage power supply.
Code: 51.10
Display:
51.XY ERROR To continue turn off then on
Description:
A temporary printing error has occurred.beam detect error
Remedy:
1. Turn the device off, and then turn the device on. 2. Reseat the connectors between the laser/scanner and the dc controller PCA (J801 and J321). 3. Make sure that the laser/scanner cartridge door interlock mechanism correctly functioning 4. Replace the laser/scanner assembly. 5. Replace the dc controller PCA.
Code: 51.20
Display:
51.XY ERROR To continue turn off then on
Description:
A temporary printing error has occurred.
laser error
Remedy:
1. Turn the device off, and then turn the device on. 2. Reseat the connectors between the laser/scanner and the dc controller PCA (J801 and J321). 3. Make sure that the laser/scanner cartridge door interlock mechanism correctly functioning 4. Replace the laser/scanner assembly. 5. Replace the dc controller PCA.
Code: 52.00
Display:
52.XY ERROR To continue turn off then on
Description:
A temporary printing error has occurred.
laser/scanner error
Remedy:
1. Turn the device off, and then turn the device on. 2. Reseat the connectors between the laser/scanner and the dc controller PCA (J801 and J321). 3. Replace the laser/scanner assembly. 4. Replace the dc controller PCA.
Code: 52.10
Display:
52.XY ERROR To continue turn off then on
Description:
A temporary printing error has occurred.
laser/scanner motor startup failure error
Remedy:
1. Turn the device off, and then turn the device on. 2. Reseat the connectors between the laser/scanner and the dc controller PCA (J801 and J321). 3. Replace the laser/scanner assembly. 4. Replace the dc controller PCA.
Code: 52.20
Display:
52.XY ERROR To continue turn off then on
Description:
A temporary printing error has occurred.
laser/scanner motor rotation speed error
Remedy:
1. Turn the device off, and then turn the device on. 2. Reseat the connectors between the laser/scanner and the dc controller PCA (J801 and J321). 3. Replace the laser/scanner assembly. 4. Replace the dc controller PCA.
Code: 53.XY.ZZ
Display:
53.XY.ZZ CHECK RAM DIMM SLOT To continue turn off then on
Description:
A problem exists with the device memory. The DIMM that caused the error will not be used. X = device location - 0 = onboard memory - 1 = slot 1 - 2 = slot 2 Y = bank number (1 to 4) - 0 = no useful bank number - 1 = bank 1 - 2 = bank 2 - 3 = bank 3 - 4 = bank 4 ZZ = error code - 01 = unsupported memory - 02 = recognized memory - 03 = under minimum memory - 04 = exceeded maximum memory limit - 05 = failed RAM test
Remedy:
You might need to reinstall or replace the DIMM. Turn the device off, and then replace the DIMM. Make sure that you are using the correct DIMM for this device. See Chapter 7 for a list of supported DIMMs.
Code: 54.XX
Display:
54.XX ERROR
Description:
A temporary printing error has occurred. NOTE 54.XX ERROR errors are usually related to toner and print cartridge sensor problems. XX - 18 = black toner level sensor malfunction.
Remedy:
1. Turn the device off, and then turn the device on. 2. Reseat the print cartridge. 3. Make sure that you are not using a refilled hp print cartridge. 4. Replace the printer cartridge.
Code: 55.00
Display:
55.XX DC CONTROLLER ERROR To continue turn off then on
Description:
The print engine is not communicating with the formatter.
communication error
Remedy:
Turn the device off, and then turn the device on. Reseat all connectors on the dc controller and the formatter. Reseat the formatter. Check with hp support to find out if an applicable RFU is available. If it is, perform a RFU. If the error persists, replace the dc controller. If the error persists, replace the formatter.
Code: 55.01
Display:
55.XX DC CONTROLLER ERROR To continue turn off then on
Description:
The print engine is not communicating with the formatter.
incoming parity error
Remedy:
Turn the device off, and then turn the device on. Reseat all connectors on the dc controller and the formatter. Reseat the formatter. Check with hp support to find out if an applicable RFU is available. If it is, perform a RFU. If the error persists, replace the dc controller. If the error persists, replace the formatter.
Code: 55.02
Display:
55.XX DC CONTROLLER ERROR To continue turn off then on
Description:
The print engine is not communicating with the formatter.
outgoing parity order
Remedy:
Turn the device off, and then turn the device on. Reseat all connectors on the dc controller and the formatter. Reseat the formatter. Check with hp support to find out if an applicable RFU is available. If it is, perform a RFU. If the error persists, replace the dc controller. If the error persists, replace the formatter.
Code: 55.03
Display:
55.XX DC CONTROLLER ERROR To continue turn off then on
Description:
The print engine is not communicating with the formatter.
no engine response
Remedy:
Turn the device off, and then turn the device on. Reseat all connectors on the dc controller and the formatter. Reseat the formatter. Check with hp support to find out if an applicable RFU is available. If it is, perform a RFU. If the error persists, replace the dc controller. If the error persists, replace the formatter.
Code: 55.04
Display:
55.XX DC CONTROLLER ERROR To continue turn off then on
Description:
The print engine is not communicating with the formatter.
communications timeout
Remedy:
Turn the device off, and then turn the device on. Reseat all connectors on the dc controller and the formatter. Reseat the formatter. Check with hp support to find out if an applicable RFU is available. If it is, perform a RFU. If the error persists, replace the dc controller. If the error persists, replace the formatter.
Code: 55.06
Display:
55.XX DC CONTROLLER ERROR To continue turn off then on
Description:
The print engine is not communicating with the formatter.
dc controller NVRAM abnormal read/write or not accessible NOTE Check the Event log to distinguish between the two 55.01 errors above.
Remedy:
Turn the device off, and then turn the device on. Reseat all connectors on the dc controller and the formatter. Reseat the formatter. Check with hp support to find out if an applicable RFU is available. If it is, perform a RFU. If the error persists, replace the dc controller. If the error persists, replace the formatter.
Code: 56.01
Display:
56.XX ERROR To continue turn off then on
Description:
A temporary printing error has occurred.
unknown input device, selected media input unavailable
Remedy:
1. Turn the device off, and then turn the device on. 2. For 56.01 errors, check the connections to the input device (optional 1 x 500- or 3 x 500-sheet feeder.) For 56.02 errors, check the connections to the optional stapler stacker. 3. Remove all non-hp paper-handling devices. 4. Perform a RFU.
Code: 56.02
Display:
56.XX ERROR To continue turn off then on
Description:
A temporary printing error has occurred.
unknown output device, selected media output bin unavailable
Remedy:
1. Turn the device off, and then turn the device on. 2. For 56.01 errors, check the connections to the input device (optional 1 x 500- or 3 x 500-sheet feeder.) For 56.02 errors, check the connections to the optional stapler stacker. 3. Remove all non-hp paper-handling devices. 4. Perform a RFU.
Code: 57.01
Display:
57.XX ERROR To continue turn off then on
Description:
A temporary printing error has occurred. A fan has failed.
duplexer fan
Remedy:
1. For a 57.01 error, make sure that the connector J311 on the dc controller is firmly seated. 2. Check the connectors at the front or rear fan. Make sure that the fan blades can move freely. 3. Listen for the fans to operate while the device is initializing. 4. If a fan does not operate during the initialization sequence, replace it. You must replace the entire duplexer assembly for a failed duplexer fan.
Code: 57.03
Display:
57.XX ERROR To continue turn off then on
Description:
A temporary printing error has occurred. A fan has failed.
fuser fan (front fan)
Remedy:
1. For a 57.03 error, make sure that the connector J309 on the dc controller and the intermediate connector J51 are firmly seated. 2. Check the connectors at the front or rear fan. Make sure that the fan blades can move freely. 3. Listen for the fans to operate while the device is initializing. 4. If a fan does not operate during the initialization sequence, replace it. You must replace the entire duplexer assembly for a failed duplexer fan.
Code: 57.04
Display:
57.XX ERROR To continue turn off then on
Description:
A temporary printing error has occurred. A fan has failed.
main fan (rear fan)
Remedy:
1. For a 57.04 error, make sure that the connector J306 on the dc controller is firmly seated. 2. Check the connectors at the front or rear fan. Make sure that the fan blades can move freely. 3. Listen for the fans to operate while the device is initializing. 4. If a fan does not operate during the initialization sequence, replace it. You must replace the entire duplexer assembly for a failed duplexer fan.
Code: 58.03
Display:
58.XX ERROR To continue turn off then on
Description:
A memory error has occurred.
dc controller PCA
Remedy:
Make sure that all of the dc controller and LVPS wire harness connectors are fully seated. For 58.3 errors, replace the dc controller PCA. For 58.4 errors, replace the low-voltage power supply. the
Code: 58.04
Display:
58.XX ERROR To continue turn off then on
Description:
A memory error has occurred.
power supply
Remedy:
Make sure that all of the dc controller and LVPS wire harness connectors are fully seated. For 58.3 errors, replace the dc controller PCA. For 58.4 errors, replace the low-voltage power supply. the
Code: 59.10
Display:
59.XY ERROR To continue turn off then on
Description:
A temporary printing error has occurred.
main motor startup error
Remedy:
1. Turn the device off, and then turn the device on. 2. Reseat the wire-harness on the dc controller PCA for the motor that is indicated. For the main motor, this is connector J315. For the fuser motor, this is connector J304. 3. Replace the motor. 4. Replace the dc controller PCA
Code: 59.20
Display:
59.XY ERROR To continue turn off then on
Description:
A temporary printing error has occurred.
main motor rotation error
Remedy:
1. Turn the device off, and then turn the device on. 2. Reseat the wire-harness on the dc controller PCA for the motor that is indicated. For the main motor, this is connector J315. For the fuser motor, this is connector J304. 3. Replace the motor. 4. Replace the dc controller PCA
Code: 59.30
Display:
59.XY ERROR To continue turn off then on
Description:
A temporary printing error has occurred.
fuser motor rotation error
Remedy:
1. Turn the device off, and then turn the device on. 2. Reseat the wire-harness on the dc controller PCA for the motor that is indicated. For the main motor, this is connector J315. For the fuser motor, this is connector J304. 3. Replace the motor. 4. Replace the dc controller PCA
Code: 59.40
Display:
59.XY ERROR To continue turn off then on
Description:
A temporary printing error has occurred.
fuser motor startup error
Remedy:
1. Turn the device off, and then turn the device on. 2. Reseat the wire-harness on the dc controller PCA for the motor that is indicated. For the main motor, this is connector J315. For the fuser motor, this is connector J304. 3. Replace the motor. 4. Replace the dc controller PCA
Code: 60.XX
Display:
60.XX Error
Description:
The specified tray has experienced an error while lifting the media.
60.02 = first cassette, lift motor malfunction (Tray 2) - 60.03 = second cassette, lift motor malfunction (Tray 3) - 60.04 = third cassette, lift motor malfunction (Tray 4) (hp LaserJet M5035X and hp LaserJet M5035XS only) - 60.05 = fourth cassette, lift motor malfunction (Tray 5) (hp LaserJet M5035X and hp LaserJet M5035XS only) - 60.06 = fifth cassette, lift motor malfunction (Tray 6) (hp LaserJet M5035X and hp LaserJet M5035XS only) - 60.07 = sixth cassette (hp LaserJet M5035X and hp LaserJet M5035XS only)
Remedy:
1. Remove the indicated tray to see if the message changes. Also, make sure that all of the shipping tape or inserts have been removed. 2. Install the tray and listen carefully. You should be able to hear the paper stack being lifted. You can also watch the paper-level indicator on the front of the tray to see if it moves. 3. Make sure that the tray lift sensor flag is functioning correctly. Replace the tray if necessary. 4. For Tray 2 and Tray 3, verify that connector J324 on the dc controller PCA is firmly seated. This connector is for the Tray 2 and Tray 3 lift motors and sensor/ switch assemblies. 5. For Trays 4, 5, or 6, verify that connector J1505 on the corresponding HCI PCA (one PCA for each tray) is firmly seated. Also check J1506 on the corresponding HCI PCA (sensor connector). Make sure to check the correct connector on the associated HCI PCA for the 3 x 500- sheet feeder. 6. If the lift motor for that tray is not functional, first verify that nothing is obstructing its movement. Replace the lifter driver assembly for the tray if necessary
Code: 62
Display:
62 NO SYSTEM To continue turn off then on
Description:
A problem exists with the device firmware.
Remedy:
1. Turn the device off, and then turn the device on. 2. Upgrade the firmware. 3. Replace the formatter.
Code: 64
Display:
64 ERROR To continue turn off then on
Description:
A scan buffer error occurred.
Remedy:
1. Turn the device off, and then turn the device on. 2. Make sure that the connectors at the laser/scanner and the dc controller (J321) are fully seated. 3. If the problem persists, perform an RFU.
Code: 65.12.99
Display:
65.12.99 Output Accessory Disconnected
Description:
The optional stapler/stacker is disconnected
Remedy:
Check the connector (J2100) on the stapler/ stacker controller PCA. Check the connector (J302) on the dc controller. Check all of the connectors between the HCI PCA(s) and the engine. Check the J1502 connector on the HCI PCA (S).
Code: 66.00.15
Display:
66.00.15 External Device Failure Turn off, check connection, turn on
Description:
A external device error has occurred.
Remedy:
Tip If the error occurred during a remote firmware upgrade (RFU) and the MFP lost communication with the external device, the message Resend external accessory firmware will display. Resend the RFU. 1. Turn the power off. 2. Check all of the connections on the dc controller PCA, optional staple/stacker PCA, and optional HCI PCA(s). 3. Turn the power on
Code: 66.12.XX
Display:
66.12.XX Stapler/Stacker Failure
Description:
The optional stapler/stacker has failed.
XX
- 01 = communication error - 02 = jogger motor (home position could not be found) - 03 = stapler motor malfunction (stapler could not return to home position) - 23 = communication error - 33 = output roller (lift motor could not reach home position) - 35 = stapler malfunction (stapler self prime sensor did not activate) - 40 = communication error - 41 = communication error
Remedy:
Turn the power off and then on. Check all of the connectors on the staple stacker PCA. Check the connectors between the staple stacker PCA and the dc controller (J302).
Code: 68.X
Display:
68.X Permanent Storage Full To Continue Touch OK
Description:
The device NVRAM is full. Some settings saved in the NVRAM might have been reset to the factory defaults. Printing can continue, but some unexpected functions might occur if an error occurred in permanent storage. - 68.0 = Onboard-NVRAM failure - 68.1 = Memory-DIMM or hard-disk failures
Remedy:
Touch OK to clear the message. If the message is not cleared, turn the device off, and then turn the device on. 1. For 68.0 errors, perform an NVRAM initialization. 2. For 68.1 errors: a. Use the hp Web Jetadmin software to delete files from the hard disk. b. Turn the power off. Reseat the memory DIMM. Turn the power on. c. Reinitialize the hard disk. d. Replace the hard disk. e. Replace the formatter
Code: 68.X
Display:
68.X Permanent Storage Write Fail To Continue Touch OK
Description:
The device NVRAM is failing to write. Printing can continue, but some unexpected functions might occur if an error occurred in permanent storage. - 68.0 = Onboard-NVRAM failure - 68.1 = Memory-DIMM or hard-disk failure
Remedy:
Touch OK to clear the message. If the message is not cleared, turn the device off, and then turn the device on. 1. For 68.0 errors, perform an NVRAM initialization. 2. For 68.1 errors: a. Use the hp Web Jetadmin software to delete files from the hard disk. b. Replace the formatter. c. Reinitialize the hard disk. See Midlevel boot key sequences on page 504. d. Replace the hard disk.
Code: 68.X
Display:
68.X Storage error settings changed To continue touch OK
Description:
One or more device settings are invalid and have been reset to the factory-default settings. Printing can continue, but some unexpected functions might occur if an error occurred in permanent storage.
Remedy:
Touch OK to clear the message. If the message is not cleared, turn the device off, and then turn the device on. 1. Determine which settings have changed by printing a control-panel menu map. 2. Perform an NVRAM initialization.
Code: 69.X
Display:
69.X ERROR To continue turn off then on
Description:
A temporary printing error occurred.
Remedy:
1. Turn the device off, and then turn the device on. 2. Reseat the duplexer. 3. Check the connectors between the duplexer and the dc controller. 4. Replace the duplexer.
Code: 79.XXXX
Display:
79.XXXX ERROR To continue turn off then on
Description:
A critical formatter hardware error occurred.
Remedy:
Turn the device off, and then turn the device on. 1. Remove and then reinstall the formatter. 2. Upgrade the firmware. 3. If necessary, replace the formatter.
Code: 8X.YYYY
Display:
8X.YYYY EIO ERROR To continue turn off then on
Description:
The EIO accessory card has encountered a critical error, as specified by YYYY.
Remedy:
Turn the device off, and then turn the device on. 1. Turn the device off, reinstall the EIO accessory, and then turn the device on. 2. Perform an RFU. 3. Replace the EIO accessory.
Code: 8X.YYYY
Display:
8X.YYYY EMBEDDED JETDIRECT ERROR To continue turn off then on
Description:
The embedded hp Jetdirect print server has encountered a critical error, as specified by YYYY.
Remedy:
1. Turn the device off, and then turn the device on. 2. Perform an RFU. 3. Replace the EIO accessory.
Display:
50.X FUSER ERROR To continue turn off then on
Description:
A fuser error has occurred.
faulty fuser, power supply drive circuit
Remedy:
1. Turn the device off, and allow it to cool. 2. Verify that the correct model of fuser is installed. 3. Verify that the correct voltage fuser is installed. 4. Reinstall the fuser, and check the connection between the fuser and the high-voltage power supply. Replace the high-voltage power supply if the connector is damaged. 5. Replace the fuser. Replace the dc controller PCA. See DC controller PCA on page 357. 7. Replace the high-voltage power supply.
Code: 50.5
Display:
50.X FUSER ERROR To continue turn off then on
Description:
A fuser error has occurred.
the wrong fuser is installed or no fuser is installed
Remedy:
1. Turn the device off, and allow it to cool. 2. Verify that the correct model of fuser is installed. 3. Verify that the correct voltage fuser is installed. 4. Reinstall the fuser, and check the connection between the fuser and the high-voltage power supply. Replace the high-voltage power supply if the connector is damaged. 5. Replace the fuser. Replace the dc controller PCA. See DC controller PCA on page 357. 7. Replace the high-voltage power supply.
Code: 50.6
Display:
50.X FUSER ERROR To continue turn off then on
Description:
A fuser error has occurred.
open fuser, heating element broken
Remedy:
1. Turn the device off, and allow it to cool. 2. Verify that the correct model of fuser is installed. 3. Verify that the correct voltage fuser is installed. 4. Reinstall the fuser, and check the connection between the fuser and the high-voltage power supply. Replace the high-voltage power supply if the connector is damaged. 5. Replace the fuser. Replace the dc controller PCA. See DC controller PCA on page 357. 7. Replace the high-voltage power supply.
Code: 50.7
Display:
50.X FUSER ERROR To continue turn off then on
Description:
A fuser error has occurred.
fuser pressure release malfunction
Remedy:
1. Turn the device off, and allow it to cool. 2. Verify that the correct model of fuser is installed. 3. Verify that the correct voltage fuser is installed. 4. Reinstall the fuser, and check the connection between the fuser and the high-voltage power supply. Replace the high-voltage power supply if the connector is damaged. 5. Replace the fuser. Replace the dc controller PCA. See DC controller PCA on page 357. 7. Replace the high-voltage power supply.
Code: 50.8
Display:
50.X FUSER ERROR To continue turn off then on
Description:
A fuser error has occurred.
low fuser temperature
Remedy:
1. Turn the device off, and allow it to cool. 2. Verify that the correct model of fuser is installed. 3. Verify that the correct voltage fuser is installed. 4. Reinstall the fuser, and check the connection between the fuser and the high-voltage power supply. Replace the high-voltage power supply if the connector is damaged. 5. Replace the fuser. Replace the dc controller PCA. See DC controller PCA on page 357. 7. Replace the high-voltage power supply.
Code: 50.9
Display:
50.X FUSER ERROR To continue turn off then on
Description:
A fuser error has occurred.
high fuser temperature
Remedy:
1. Turn the device off, and allow it to cool. 2. Verify that the correct model of fuser is installed. 3. Verify that the correct voltage fuser is installed. 4. Reinstall the fuser, and check the connection between the fuser and the high-voltage power supply. Replace the high-voltage power supply if the connector is damaged. 5. Replace the fuser. Replace the dc controller PCA. See DC controller PCA on page 357. 7. Replace the high-voltage power supply.
Code: 51.10
Display:
51.XY ERROR To continue turn off then on
Description:
A temporary printing error has occurred.beam detect error
Remedy:
1. Turn the device off, and then turn the device on. 2. Reseat the connectors between the laser/scanner and the dc controller PCA (J801 and J321). 3. Make sure that the laser/scanner cartridge door interlock mechanism correctly functioning 4. Replace the laser/scanner assembly. 5. Replace the dc controller PCA.
Code: 51.20
Display:
51.XY ERROR To continue turn off then on
Description:
A temporary printing error has occurred.
laser error
Remedy:
1. Turn the device off, and then turn the device on. 2. Reseat the connectors between the laser/scanner and the dc controller PCA (J801 and J321). 3. Make sure that the laser/scanner cartridge door interlock mechanism correctly functioning 4. Replace the laser/scanner assembly. 5. Replace the dc controller PCA.
Code: 52.00
Display:
52.XY ERROR To continue turn off then on
Description:
A temporary printing error has occurred.
laser/scanner error
Remedy:
1. Turn the device off, and then turn the device on. 2. Reseat the connectors between the laser/scanner and the dc controller PCA (J801 and J321). 3. Replace the laser/scanner assembly. 4. Replace the dc controller PCA.
Code: 52.10
Display:
52.XY ERROR To continue turn off then on
Description:
A temporary printing error has occurred.
laser/scanner motor startup failure error
Remedy:
1. Turn the device off, and then turn the device on. 2. Reseat the connectors between the laser/scanner and the dc controller PCA (J801 and J321). 3. Replace the laser/scanner assembly. 4. Replace the dc controller PCA.
Code: 52.20
Display:
52.XY ERROR To continue turn off then on
Description:
A temporary printing error has occurred.
laser/scanner motor rotation speed error
Remedy:
1. Turn the device off, and then turn the device on. 2. Reseat the connectors between the laser/scanner and the dc controller PCA (J801 and J321). 3. Replace the laser/scanner assembly. 4. Replace the dc controller PCA.
Code: 53.XY.ZZ
Display:
53.XY.ZZ CHECK RAM DIMM SLOT
Description:
A problem exists with the device memory. The DIMM that caused the error will not be used. X = device location - 0 = onboard memory - 1 = slot 1 - 2 = slot 2 Y = bank number (1 to 4) - 0 = no useful bank number - 1 = bank 1 - 2 = bank 2 - 3 = bank 3 - 4 = bank 4 ZZ = error code - 01 = unsupported memory - 02 = recognized memory - 03 = under minimum memory - 04 = exceeded maximum memory limit - 05 = failed RAM test
Remedy:
You might need to reinstall or replace the DIMM. Turn the device off, and then replace the DIMM. Make sure that you are using the correct DIMM for this device. See Chapter 7 for a list of supported DIMMs.
Code: 54.XX
Display:
54.XX ERROR
Description:
A temporary printing error has occurred. NOTE 54.XX ERROR errors are usually related to toner and print cartridge sensor problems. XX - 18 = black toner level sensor malfunction.
Remedy:
1. Turn the device off, and then turn the device on. 2. Reseat the print cartridge. 3. Make sure that you are not using a refilled hp print cartridge. 4. Replace the printer cartridge.
Code: 55.00
Display:
55.XX DC CONTROLLER ERROR To continue turn off then on
Description:
The print engine is not communicating with the formatter.
communication error
Remedy:
Turn the device off, and then turn the device on. Reseat all connectors on the dc controller and the formatter. Reseat the formatter. Check with hp support to find out if an applicable RFU is available. If it is, perform a RFU. If the error persists, replace the dc controller. If the error persists, replace the formatter.
Code: 55.01
Display:
55.XX DC CONTROLLER ERROR To continue turn off then on
Description:
The print engine is not communicating with the formatter.
incoming parity error
Remedy:
Turn the device off, and then turn the device on. Reseat all connectors on the dc controller and the formatter. Reseat the formatter. Check with hp support to find out if an applicable RFU is available. If it is, perform a RFU. If the error persists, replace the dc controller. If the error persists, replace the formatter.
Code: 55.02
Display:
55.XX DC CONTROLLER ERROR To continue turn off then on
Description:
The print engine is not communicating with the formatter.
outgoing parity order
Remedy:
Turn the device off, and then turn the device on. Reseat all connectors on the dc controller and the formatter. Reseat the formatter. Check with hp support to find out if an applicable RFU is available. If it is, perform a RFU. If the error persists, replace the dc controller. If the error persists, replace the formatter.
Code: 55.03
Display:
55.XX DC CONTROLLER ERROR To continue turn off then on
Description:
The print engine is not communicating with the formatter.
no engine response
Remedy:
Turn the device off, and then turn the device on. Reseat all connectors on the dc controller and the formatter. Reseat the formatter. Check with hp support to find out if an applicable RFU is available. If it is, perform a RFU. If the error persists, replace the dc controller. If the error persists, replace the formatter.
Code: 55.04
Display:
55.XX DC CONTROLLER ERROR To continue turn off then on
Description:
The print engine is not communicating with the formatter.
communications timeout
Remedy:
Turn the device off, and then turn the device on. Reseat all connectors on the dc controller and the formatter. Reseat the formatter. Check with hp support to find out if an applicable RFU is available. If it is, perform a RFU. If the error persists, replace the dc controller. If the error persists, replace the formatter.
Code: 55.06
Display:
55.XX DC CONTROLLER ERROR To continue turn off then on
Description:
The print engine is not communicating with the formatter.
dc controller NVRAM abnormal read/write or not accessible NOTE Check the Event log to distinguish between the two 55.01 errors above.
Remedy:
Turn the device off, and then turn the device on. Reseat all connectors on the dc controller and the formatter. Reseat the formatter. Check with hp support to find out if an applicable RFU is available. If it is, perform a RFU. If the error persists, replace the dc controller. If the error persists, replace the formatter.
Code: 56.01
Display:
56.XX ERROR To continue turn off then on
Description:
A temporary printing error has occurred.
unknown input device, selected media input unavailable
Remedy:
1. Turn the device off, and then turn the device on. 2. For 56.01 errors, check the connections to the input device (optional 1 x 500- or 3 x 500-sheet feeder.) For 56.02 errors, check the connections to the optional stapler stacker. 3. Remove all non-hp paper-handling devices. 4. Perform a RFU.
Code: 56.02
Display:
56.XX ERROR To continue turn off then on
Description:
A temporary printing error has occurred.
unknown output device, selected media output bin unavailable
Remedy:
1. Turn the device off, and then turn the device on. 2. For 56.01 errors, check the connections to the input device (optional 1 x 500- or 3 x 500-sheet feeder.) For 56.02 errors, check the connections to the optional stapler stacker. 3. Remove all non-hp paper-handling devices. 4. Perform a RFU.
Code: 57.01
Display:
57.XX ERROR To continue turn off then on
Description:
A temporary printing error has occurred. A fan has failed.
duplexer fan
Remedy:
1. For a 57.01 error, make sure that the connector J311 on the dc controller is firmly seated. 2. Check the connectors at the front or rear fan. Make sure that the fan blades can move freely. 3. Listen for the fans to operate while the device is initializing. 4. If a fan does not operate during the initialization sequence, replace it. You must replace the entire duplexer assembly for a failed duplexer fan.
Code: 57.03
Display:
57.XX ERROR To continue turn off then on
Description:
A temporary printing error has occurred. A fan has failed.
fuser fan (front fan)
Remedy:
1. For a 57.03 error, make sure that the connector J309 on the dc controller and the intermediate connector J51 are firmly seated. 2. Check the connectors at the front or rear fan. Make sure that the fan blades can move freely. 3. Listen for the fans to operate while the device is initializing. 4. If a fan does not operate during the initialization sequence, replace it. You must replace the entire duplexer assembly for a failed duplexer fan.
Code: 57.04
Display:
57.XX ERROR To continue turn off then on
Description:
A temporary printing error has occurred. A fan has failed.
main fan (rear fan)
Remedy:
1. For a 57.04 error, make sure that the connector J306 on the dc controller is firmly seated. 2. Check the connectors at the front or rear fan. Make sure that the fan blades can move freely. 3. Listen for the fans to operate while the device is initializing. 4. If a fan does not operate during the initialization sequence, replace it. You must replace the entire duplexer assembly for a failed duplexer fan.
Code: 58.03
Display:
58.XX ERROR To continue turn off then on
Description:
A memory error has occurred.
dc controller PCA
Remedy:
Make sure that all of the dc controller and LVPS wire harness connectors are fully seated. For 58.3 errors, replace the dc controller PCA. For 58.4 errors, replace the low-voltage power supply. the
Code: 58.04
Display:
58.XX ERROR To continue turn off then on
Description:
A memory error has occurred.
power supply
Remedy:
Make sure that all of the dc controller and LVPS wire harness connectors are fully seated. For 58.3 errors, replace the dc controller PCA. For 58.4 errors, replace the low-voltage power supply. the
Code: 59.10
Display:
59.XY ERROR To continue turn off then on
Description:
A temporary printing error has occurred.
main motor startup error
Remedy:
1. Turn the device off, and then turn the device on. 2. Reseat the wire-harness on the dc controller PCA for the motor that is indicated. For the main motor, this is connector J315. For the fuser motor, this is connector J304. 3. Replace the motor. 4. Replace the dc controller PCA
Code: 59.20
Display:
59.XY ERROR To continue turn off then on
Description:
A temporary printing error has occurred.
main motor rotation error
Remedy:
1. Turn the device off, and then turn the device on. 2. Reseat the wire-harness on the dc controller PCA for the motor that is indicated. For the main motor, this is connector J315. For the fuser motor, this is connector J304. 3. Replace the motor. 4. Replace the dc controller PCA
Code: 59.30
Display:
59.XY ERROR To continue turn off then on
Description:
A temporary printing error has occurred.
fuser motor rotation error
Remedy:
1. Turn the device off, and then turn the device on. 2. Reseat the wire-harness on the dc controller PCA for the motor that is indicated. For the main motor, this is connector J315. For the fuser motor, this is connector J304. 3. Replace the motor. 4. Replace the dc controller PCA
Code: 59.40
Display:
59.XY ERROR To continue turn off then on
Description:
A temporary printing error has occurred.
fuser motor startup error
Remedy:
1. Turn the device off, and then turn the device on. 2. Reseat the wire-harness on the dc controller PCA for the motor that is indicated. For the main motor, this is connector J315. For the fuser motor, this is connector J304. 3. Replace the motor. 4. Replace the dc controller PCA
Code: 60.XX
Display:
60.XX Error
Description:
The specified tray has experienced an error while lifting the media.
60.02 = first cassette, lift motor malfunction (Tray 2) - 60.03 = second cassette, lift motor malfunction (Tray 3) - 60.04 = third cassette, lift motor malfunction (Tray 4) (hp LaserJet M5035X and hp LaserJet M5035XS only) - 60.05 = fourth cassette, lift motor malfunction (Tray 5) (hp LaserJet M5035X and hp LaserJet M5035XS only) - 60.06 = fifth cassette, lift motor malfunction (Tray 6) (hp LaserJet M5035X and hp LaserJet M5035XS only) - 60.07 = sixth cassette (hp LaserJet M5035X and hp LaserJet M5035XS only)
Remedy:
1. Remove the indicated tray to see if the message changes. Also, make sure that all of the shipping tape or inserts have been removed. 2. Install the tray and listen carefully. You should be able to hear the paper stack being lifted. You can also watch the paper-level indicator on the front of the tray to see if it moves. 3. Make sure that the tray lift sensor flag is functioning correctly. Replace the tray if necessary. 4. For Tray 2 and Tray 3, verify that connector J324 on the dc controller PCA is firmly seated. This connector is for the Tray 2 and Tray 3 lift motors and sensor/ switch assemblies. 5. For Trays 4, 5, or 6, verify that connector J1505 on the corresponding HCI PCA (one PCA for each tray) is firmly seated. Also check J1506 on the corresponding HCI PCA (sensor connector). Make sure to check the correct connector on the associated HCI PCA for the 3 x 500- sheet feeder. 6. If the lift motor for that tray is not functional, first verify that nothing is obstructing its movement. Replace the lifter driver assembly for the tray if necessary
Code: 62
Display:
62 NO SYSTEM To continue turn off then on
Description:
A problem exists with the device firmware.
Remedy:
1. Turn the device off, and then turn the device on. 2. Upgrade the firmware. 3. Replace the formatter.
Code: 64
Display:
64 ERROR To continue turn off then on
Description:
A scan buffer error occurred.
Remedy:
1. Turn the device off, and then turn the device on. 2. Make sure that the connectors at the laser/scanner and the dc controller (J321) are fully seated. 3. If the problem persists, perform an RFU.
Code: 65.12.99
Display:
65.12.99 Output Accessory Disconnected
Description:
The optional stapler/stacker is disconnected
Remedy:
Check the connector (J2100) on the stapler/ stacker controller PCA. Check the connector (J302) on the dc controller. Check all of the connectors between the HCI PCA(s) and the engine. Check the J1502 connector on the HCI PCA (S).
Code: 66.00.15
Display:
66.00.15 External Device Failure Turn off, check connection, turn on
Description:
A external device error has occurred.
Remedy:
Tip If the error occurred during a remote firmware upgrade (RFU) and the MFP lost communication with the external device, the message Resend external accessory firmware will display. Resend the RFU. 1. Turn the power off. 2. Check all of the connections on the dc controller PCA, optional staple/stacker PCA, and optional HCI PCA(s). 3. Turn the power on
Code: 66.12.XX
Display:
66.12.XX Stapler/Stacker Failure
Description:
The optional stapler/stacker has failed.
XX
- 01 = communication error - 02 = jogger motor (home position could not be found) - 03 = stapler motor malfunction (stapler could not return to home position) - 23 = communication error - 33 = output roller (lift motor could not reach home position) - 35 = stapler malfunction (stapler self prime sensor did not activate) - 40 = communication error - 41 = communication error
Remedy:
Turn the power off and then on. Check all of the connectors on the staple stacker PCA. Check the connectors between the staple stacker PCA and the dc controller (J302).
Code: 68.X
Display:
68.X Permanent Storage Full To Continue Touch OK
Description:
The device NVRAM is full. Some settings saved in the NVRAM might have been reset to the factory defaults. Printing can continue, but some unexpected functions might occur if an error occurred in permanent storage. - 68.0 = Onboard-NVRAM failure - 68.1 = Memory-DIMM or hard-disk failures
Remedy:
Touch OK to clear the message. If the message is not cleared, turn the device off, and then turn the device on. 1. For 68.0 errors, perform an NVRAM initialization. 2. For 68.1 errors: a. Use the hp Web Jetadmin software to delete files from the hard disk. b. Turn the power off. Reseat the memory DIMM. Turn the power on. c. Reinitialize the hard disk. d. Replace the hard disk. e. Replace the formatter
Code: 68.X
Display:
68.X Permanent Storage Write Fail To Continue Touch OK
Description:
The device NVRAM is failing to write. Printing can continue, but some unexpected functions might occur if an error occurred in permanent storage. - 68.0 = Onboard-NVRAM failure - 68.1 = Memory-DIMM or hard-disk failure
Remedy:
Touch OK to clear the message. If the message is not cleared, turn the device off, and then turn the device on. 1. For 68.0 errors, perform an NVRAM initialization. 2. For 68.1 errors: a. Use the hp Web Jetadmin software to delete files from the hard disk. b. Replace the formatter. c. Reinitialize the hard disk. See Midlevel boot key sequences on page 504. d. Replace the hard disk.
Code: 68.X
Display:
68.X Storage error settings changed To continue touch OK
Description:
One or more device settings are invalid and have been reset to the factory-default settings. Printing can continue, but some unexpected functions might occur if an error occurred in permanent storage.
Remedy:
Touch OK to clear the message. If the message is not cleared, turn the device off, and then turn the device on. 1. Determine which settings have changed by printing a control-panel menu map. 2. Perform an NVRAM initialization.
Code: 69.X
Display:
69.X ERROR To continue turn off then on
Description:
A temporary printing error occurred.
Remedy:
1. Turn the device off, and then turn the device on. 2. Reseat the duplexer. 3. Check the connectors between the duplexer and the dc controller. 4. Replace the duplexer.
Code: 79.XXXX
Display:
79.XXXX ERROR To continue turn off then on
Description:
A critical formatter hardware error occurred.
Remedy:
Turn the device off, and then turn the device on. 1. Remove and then reinstall the formatter. 2. Upgrade the firmware. 3. If necessary, replace the formatter.
Code: 8X.YYYY
Display:
8X.YYYY EIO ERROR To continue turn off then on
Description:
The EIO accessory card has encountered a critical error, as specified by YYYY.
Remedy:
Turn the device off, and then turn the device on. 1. Turn the device off, reinstall the EIO accessory, and then turn the device on. 2. Perform an RFU. 3. Replace the EIO accessory.
Code: 8X.YYYY
Display:
8X.YYYY EMBEDDED JETDIRECT ERROR To continue turn off then on
Description:
The embedded hp Jetdirect print server has encountered a critical error, as specified by YYYY.
Remedy:
1. Turn the device off, and then turn the device on. 2. Perform an RFU. 3. Replace the EIO accessory.
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