hp LaserJet M551dn常見故障代碼描述,英文手冊1

更新時間：2024/9/18 15:16:05,view:177

hp打印機HPLaserJetM551dn蘇州hp打印機售后服務中心客服熱線69616769，蘇州hp售后電話，hp售后網(wǎng)點，維修視頻

Code: -
Display:
Full Remove all paper from bin
Description:
The specified output bin is full.
Remedy:
Empty the bin to continue printing.
Code: -
Display:
lifting
Description:
The product is in the process of lifting paper in the indicated tray. X = 2 Tray 2 X = 3 Tray 3
Remedy:
No action necessary.
Code: -
Display:
[File System] device failure To clear, press OK
Description:
The specified device has failed.
Remedy:
Press the OK button to clear the error.
Code: -
Display:
[File System] file operation failed To clear, press OK
Description:
A PJL file system command attempted to perform an illogical operation.
Remedy:
Press the OK button to clear the error.
Code: -
Display:
[File System] file system is full To clear, press OK
Description:
A PJL file system command could not store something on the file system because the file system was full.
Remedy:
Press the OK button to clear the error.
Code: -
Display:
[File System] is not initialized
Description:
This file-storage component must be initialized before use.
Remedy:
Use the hp Embedded Web Server or hp Web Jetadmin to initialize the file system.
Code: -
Display:
[File System] is write protected
Description:
The file system device is protected and no new files can be written to it.
Remedy:
Press the OK button to clear the error.
Code: -
Display:
Accept bad signature
Description:
The product is performing a remote firmware upgrade, and the code signature is invalid.
Remedy:
Download the correct firmware upgrade file for this product, and then reinstall the upgrade. See the product user guide for more information.

Code: -
Display:
Bad optional tray connectioncted
Description:
The optional tray is not connected, not connected correctly, or a connection is not working correctly.
Remedy:
1. Turn the product off. 2. Remove and then reinstall the optional tray. 3. Reconnect connectors for the tray. 4. If the problem continues, replace the connector for the tray.
Code: -
Display:
Calibration reset pending
Description:
A calibration reset occurs when all jobs are processed.
Remedy:
To begin the reset sooner, cancel all jobs by pressing the Stop button
Code: -
Display:
Canceling
Description:
The product is canceling the current job.
Remedy:
No action is necessary.
Code: -
Display:
Canceling...
Description:
The product is canceling the current job .
Remedy:
No action is necessary.
Code: -
Display:
Checking engine
Description:
The product is conducting an internal test.
Remedy:
No action is necessary.
Code: -
Display:
Checking paper path
Description:
The product is checking for possible paper jams.
Remedy:
No action is necessary.
Code: -
Display:
Chosen personality not available To continue, press OK
Description:
A print job requested a product language (personality) that is not available for this product. The job will not print and will be cleared from memory.
Remedy:
Print the job by using a print driver for a different language, or add the requested language to the product (if possible). To see a list of available personalities, print a configuration page.
Code: -
Display:
Cleaning do not grab paper
Description:
The product is performing an automatic cleaning cycle. Printing will continue after the cleaning is complete.
Remedy:
No action is necessary.
Code: -
Display:
Cleaning...
Description:
The product is performing an automatic cleaning cycle. Printing will continue after the cleaning is complete.
Remedy:
No action is necessary.
Code: -
Display:
Clearing event log
Description:
This message is displayed while the event log is cleared. The product exits the menus when the event log has been cleared.
Remedy:
No action is necessary.
Code: -
Display:
Clearing paper path
Description:
The product is attempting to eject jammed paper.
Remedy:
Check progress at the bottom of the display.
Code: -
Display:
Close front door
Description:
The front door of the product is open.
Remedy:
Close the door. Use the switch test in the manual sensor test to verify that the front-door switch is properly functioning. If the switch fails the test, replace the switch. Check the sensor flag on the front-door assembly. If it is damaged, replace the front-door assembly. If the product has been recently serviced, check the connector (j62) on the 24V interlock switch and the connectors (J61, J100, and J118) on the DC controller PCA.
Code: -
Display:
Close lower right door
Description:
The 1 x 500-sheet optional paper feeder right door is open.
Remedy:
Open, and then close the door. Use the right-door switch (SW1) test in the Tray/Bin manual sensor test to verify that the switch is properly functioning. If the switch fails the test, replace the switch. Check the sensor flag on the right door assembly. If it is damaged, replace the lower right door assembly.
Code: -
Display:
Close upper right door
Description:
The message appears even though the 1 x 500-sheet optional paper feeder right door is closed.
Remedy:
open, and then close the door. Check the connector (J62) on the 24V interlock switch (SW2) and the connectors (J61, J100, and J118) on the DC controller. Check the sensor flag on the upper right door assembly. If it is damaged, replace the upper right door assembly.
Code: -
Display:
Creating cleaning page
Description:
A cleaning page is being generated.
Remedy:
No action is necessary.
Code: -
Display:
Data received To print last page, press OK
Description:
The product is waiting for the command to print the last page.
Remedy:
Press the OK button to print the last page of the job.
Code: -
Display:
EIO disk initializing
Description:
The specified EIO disk device is initializing.
Remedy:
No action is necessary.
Code: -
Display:
Event log is empty
Description:
No product events are in the log.
Remedy:
No action is necessary.
Code: -
Display:
Expected drive missing
Description:
The product cannot find the encrypted hard drive.
Remedy:
Install the encrypted hard drive.
Code: -
Display:
hp Secure Hard Drive disabled
Description:
The drive has been encrypted for another product.
Remedy:
Remove the drive or use the Embedded Web Server for more information.
Code: -
Display:
Incompatible supplies
Description:
Print cartridges or other supply items are installed that were not designed for this product. The product cannot print with these supplies installed. Event codes are supply specific.
Remedy:
Press the OK button to identify the incompatible supplies. Replace the supplies with those that are designed for this product.
Code: -
Display:
Install Fuser Unit
Description:
The fuser has been removed or installed incorrectly.
Remedy:
CAUTION: The fuser can be hot while the product is in use. Wait for the fuser to cool before handling it. 1. Open the right door. 2. Install or adjust the fuser. 3. Close the right door.
Code: -
Display:
Install supplies
Description:
More than one supply is missing or is installed incorrectly.
Remedy:
Press the OK button to identify the supplies that need to be replaced. Press the OK button a second time for more information about the specific supply. Insert the supply or make sure it is correctly installed and fully seated.
Code: -
Display:
Install Transfer Unit
Description:
The transfer unit is either not installed or not installed correctly.
Remedy:
1. Open the right door. 2. Install the ITB. NOTE: If the ITB is already installed, remove it, and then reinstall the ITB. 3. Close the right door. 4. If the error persists, use the ITB alienation sensor (SR17) in the manual sensor test to verify that the sensor is properly functioning. If it is not, replace the ITB. 5. If the error persists, use the ITB alienation test in the component test to verify that the ITB alienation mechanism is properly functioning. If it is not, replace the ITB.

Code: -
Display:
Internal disk not functional
Description:
The internal hard drive is not correctly functioning.
Remedy:
Turn the product off, and then reinstall the hard drive. If the error persists, replace the internal hard drive.
Code: -
Display:
Internal disk spinning up
Description:
Internal disk device is spinning up its platter. Jobs that require disk access must wait.
Remedy:
No action is necessary.
Code: -
Display:
Load Tray : [Type], [Size]
Description:
This message appears even though there is media loaded in the tray.
Remedy:
Use the cassette media present sensor test in the Tray/bin manual sensor test to verify that the sensor is correctly functioning. Make sure that the sensor flag on the media presence sensor is not damaged and moves freely. Reconnect the corresponding connector: MP tray: connector (J85, J90) on the MP tray media out sensor and the connector (J107) on the DC controller PCA. Printer cassette: connectors (J6) on the cassette media out sensor and the connector (J131) on the DC controller PCA. 1 X 500-sheet paper feeder cassette: connector (J55D) on the paper feeder cassette media out sensor and the connector (J106) on the paper feeder controller PCA.
Code: -
Display:
Load Tray : [Type], [Size] To use another tray, press OK
Description:
This message appears when the indicated tray is selected but is not loaded, and other paper trays are available for use. It also appears when the tray is configured for a different paper type or size than the print job requires.
Remedy:
Load the correct paper in the tray. If prompted, confirm the size and type of paper loaded. Otherwise, press the OK button to select another tray.
Code: -
Display:
Manually feed output stack Then press OK to print second sides
Description:
The product has printed the first side of a manual duplex job and is waiting for the user to insert the output stack to print the second side.
Remedy:
1. Maintaining the same orientation, remove pages from the output bin. 2. Flip document printed side up. 3. Load document in Tray 1. 4. Press the OK button to print the second side of the job.
Code: -
Display:
Manually feed: [Type], [Size]
Description:
This message appears when manual feed is selected, Tray 1 is not loaded, and other trays are empty.
Remedy:
Load tray with requested paper. If paper is already in tray, press the Help button to exit the message and then press the OK button to print. To use another tray, clear paper from Tray 1, press the Help button to exit the message and then press the OK button.
Code: -
Display:
Manually feed: [Type], [Size] To use another tray, press OK
Description:
This message appears when manual feed is selected, Tray 1 is not loaded, and other trays are available.
Remedy:
Load tray with requested paper. If paper is already in tray, press the Help button to exit the message and then press the OK button to print. To use another tray, clear paper from Tray 1, press the Help button to exit the message and then press the OK button.
Code: -
Display:
Moving solenoid
Description:
The solenoid is moving as part of a component test.
Remedy:
To exit press

Code: -
Display:
Moving solenoid and motor
Description:
The solenoid and a motor are moving as part of a component test.
Remedy:
To exit press
Code: -
Display:
No job to cancel
Description:
You have pressed the stop button but the product is not actively processing any jobs.
Remedy:
No action necessary.
Code: -
Display:
Paused
Description:
The product is paused, and there are no error messages pending at the display. The I/O continues receiving data until memory is full.
Remedy:
Press the Stop button
Code: -
Display:
Performing Color Band Test...
Description:
A color-band test is being performed.
Remedy:
No action necessary.
Code: -
Display:
Performing Paper Path Test...
Description:
A paper-path test is being performed.
Remedy:
No action necessary.
Code: -
Display:
Please wait...
Description:
The product is in the process of clearing data.
Remedy:
No action necessary.
Code: -
Display:
Remove all print cartridges
Description:
The product is testing the transfer unit assembly.
Remedy:
To perform the test, remove all the print cartridges. To cancel the test, press the Stop button
Code: -
Display:
Remove at least one print cartridge
Description:
The product is testing the print-cartridge motor.
Remedy:
To perform the test, remove at least one print cartridge. To cancel the test, press the Stop button
Code: -
Display:
Remove shipping lock from Tray 2
Description:
The Tray 2 shipping lock was not removed before you turned the product on.
Remedy:
Open Tray 2, and then remove the shipping lock.
Code: -
Display:
Unsupported supply in use OR Unsupported supply installed To continue, press OK
Description:
A non-supported supply has been installed. OR One of the print cartridges is for a different hp product. XX = 00 Black print cartridge XX = 01 Cyan print cartridge XX = 02 Magenta print cartridge XX = 03 Yellow print cartridge
Remedy:
Install the correct supplies for this product. See the parts chapter in the service manual for supply part numbers.
Code: 10.00.00
Display:
10.0X.Y0 Supply memory error
Description:
The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from a print cartridge.
Memory error Black print cartridge
Remedy:
1. Remove, and then reinstall the indicated print cartridge. 2. If the error reappears, turn the power off, and then on. 3. Check the cartridge e-label. If it is damaged, replace the cartridge. 4. If the error persists, replace the indicated print cartridge.
Code: 10.00.10
Display:
10.0X.Y0 Supply memory error
Description:
The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from a print cartridge.
E-label missing Black print cartridge
Remedy:
1. Remove, and then reinstall the indicated print cartridge. 2. If the error reappears, turn the power off, and then on. 3. Check the cartridge e-label. If it is damaged, replace the cartridge. 4. If the error persists, replace the indicated print cartridge.
Code: 10.00.15
Display:
10.YY.15 Install
Description:
The indicated supply has been removed or installed incorrectly.
Black print cartridge
Remedy:
Replace or install the indicated supply.
Code: 10.00.15
Display:
Install
Description:
A supply item is either not installed or installed incorrectly.
Black cartridge
Remedy:
Install the supply item or make sure that the installed supply item is fully seated.
Code: 10.00.25
Display:
10.YY.25 Wrong cartridge in slot
Description:
The indicated cartridge is installed in the wrong position.
Black print cartridge
Remedy:
Install the indicated cartridge in the correct position. From left to right, the correct cartridge order follows: Yellow Magenta Cyan Black
Code: 10.00.25
Display:
Wrong cartridge in slot
Description:
The indicated slot for a print cartridge contains a cartridge that is not the correct color. From left to right, the print cartridges should be installed in the following order:
Black
Remedy:
Remove the print cartridge from that slot, and install a cartridge that is the correct color.

Code: 10.00.34
Display:
10.XX.34 Used supply in use
Description:
The indicated cartridge is used.
Black print cartridge
Remedy:
NOTE: Removing a cartridge from one product and then installing it in a different product (for testing functionality) will cause this event code.
Code: 10.00.35
Display:
Incompatible
Description:
The indicated supply is not compatible with this product.
Black print cartridge
Remedy:
Replace the supply with one that is designed for this product.
Code: 10.00.35
Display:
10.YY.35 Incompatible
Description:
The indicated supply is not compatible with this product.
Black print cartridge
Remedy:
CAUTION: The fuser might be hot. Be careful when removing the fuser. Install a supply that is designed for this product.
Code: 10.00.40
Display:
10.XX.40 Genuine hp supplies installed
Description:
More than one genuine hp print cartridge has been installed.
Black print cartridge
Remedy:
No action necessary.
Code: 10.00.41
Display:
10.XX.41 Unsupported supply in use
Description:
The indicated print cartridge is for a different product.
Black print cartridge
Remedy:
Remove the indicated print cartridge, and then install the correct cartridge for this product.
Code: 10.00.60
Display:
low OR Supplies low
Description:
The product indicates when a supply level, or more than one supply, is low. Actual print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. When multiple supplies are low, more than one event code is recorded.
Black print cartridge
Remedy:
If print quality is no longer acceptable, replace the supply. hp recommends that the customer have a replacement supply available to install when print quality is no longer acceptable.