Code: 49.XX.YY
Display:
49.XX.YY To continue turn off then on
Description:
A firmware error has occurred.
Remedy:
1. Turn the product off, and then on. 2. If the error returns, check the following: - The error might be caused by a network connectivity problem. - Damaged interface cable - Damaged USB port - Invalid network configuration setting - The error might be caused by the print job. - Invalid printer driver - Problem with the software application - Problem with the file 3. If the error persists, perform a firmware upgrade.m
Code: 50.10X.YZ
Display:
50.WX.YZ Fuser error To continue turn off then on
Description:
The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Low temperature thermistor 2
Remedy:
1. Reinstall the fuser. Check the connector (J128) between the fuser and the product. If it is damaged, replace the fuser. 2. Reconnect the connector (J62) on the low-voltage power supply PCA. 3. If the error persists, replace the low-voltage power supply.
Code: 50.11X.YZ
Display:
50.WX.YZ Fuser error To continue turn off then on
Description:
The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
High temperature thermistor 2
Remedy:
1. Reinstall the fuser. Check the connector (J128) between the fuser and the product. If it is damaged, replace the fuser. 2. Reconnect the connector (J62) on the low-voltage power supply PCA. 3. If the error persists, replace the low-voltage power supply.
Code: 50.12X.YZ
Display:
50.WX.YZ Fuser error To continue turn off then on
Description:
The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Fuser pressure release mechanism failure
Remedy:
1. Reconnect the fuser connector (J128) and the DC controller PCA connector (J62). 2. Check the fuser pressure release sensor flag. If the flag is damaged or not properly working, replace the fuser. 3. Reconnect the fuser motor connector (J221) and the DC controller PCA connector (J89). 4. Use the Component Test item in the Troubleshooting menu to test the fuser motor. If the motor fails the test, replace the fuser motor. 5. If the error persists replace the fuser.
Code: 50.2X.YZ
Display:
50.WX.YZ Fuser error To continue turn off then on
Description:
The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Fuser warm up failure
Remedy:
1. Reconnect the connector (J128) between the fuser and the DC controller PCA. 2. Turn the product off. Remove the fuser and then reinstall it. If the error persist, replace the fuser. 3. If the error persists, replace the low-voltage power supply.
Code: 50.3X.YZ
Display:
50.WX.YZ Fuser error To continue turn off then on
Description:
The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Low temperature thermistor 1
Remedy:
1. Reinstall the fuser. Check the connector (J128) between the fuser and the product. If it is damaged, replace the fuser. 2. Reconnect the connector (J82) on the DC controller PCA. 3. Replace the fuser. 4. W = 2: Reconnect the connector (J62) on the low-voltage power supply PCA. 5. If the error persists, replace the low-voltage power supply.
Code: 50.4X.YZ
Display:
50.WX.YZ Fuser error To continue turn off then on
Description:
The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
High temperature thermistor 1
Remedy:
1. Reinstall the fuser. Check the connector (J128) between the fuser and the product. If it is damaged, replace the fuser. 2. Reconnect the connector (J82) on the DC controller PCA. 3. Replace the fuser. 4. If the error persists, replace the low-voltage power supply.
Code: 50.6X.YZ
Display:
50.WX.YZ Fuser error To continue turn off then on
Description:
The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Drive circuit fault
Remedy:
1. Check the power source. Make sure the power source meets product requirements. NOTE: If the power source does not meet the power frequency requirement of 40 to 70Hz, the fuser temperature control does not work properly and causes this error. 2. Reconnect connectors J51, J52, J53, and J162 and DC controller PCA connectors J85, J95, and J96. 3. If the error persists, replace the low-voltage power supply.
Code: 51.00.20
Display:
51.00.20 Error
Description:
Laser/scanner error. Black laser/scanner error
Remedy:
1. Reconnect connector (J145) on the laser/scanner. 2. Reconnect connectors (J86 and J93) on the DC controller. 3. If the error persists, replace the laser/scanner. 52.XX.00 Error To continue turn off then on
Code: 52.00.00
Display:
52.XX.00 Error To continue turn off then on
Description:
Laser/scanner error
laser/scanner motor startup error
Remedy:
1. Reconnect connector (J145) on the laser/scanner. 2. Reconnect connectors (J86 and J93) on the DC controller. 3. Use the scanner motor (M108) drive test in the component test to verify that the scanner motor is properly functioning. If it is not, replace the laser/scanner. NOTE: Listen for a high pitched whine from the motor. 4. If the error persists, replace the laser/scanner.
Code: 52.20.00
Display:
52.XX.00 Error To continue turn off then on
Description:
Laser/scanner error
Laser/scanner rotation error
Remedy:
1. Reconnect connector (J145) on the laser/scanner. 2. Reconnect connectors (J86 and J93) on the DC controller. 3. Use the scanner motor (M108) drive test in the component test to verify that the scanner motor is properly functioning. If it is not, replace the laser/scanner. NOTE: Listen for a high pitched whine from the motor. 4. If the error persists, replace the laser/scanner.
Code: 54.00.03
Display:
54.XX.YY Error
Description:
A sensor error has occurred.
Environmental sensor (TH3) failure
Remedy:
1. Turn the product off, and then reconnect the connector (J63) on the DC controller PCA. Turn the product on. 2. If the environment sensor has been removed or replaced, check the connector (J199) on the environment sensor and the connector (J63) on the DC controller PCA. 3. If the error persists, replace the environment sensor assembly.
Code: 54.06.21
Display:
54.XX.YY Error
Description:
A sensor error has occurred.
Primary laser/scanner beam detect abnormality
Remedy:
1. Turn the product off, and then on. 2. If the product has had parts removed or replace, check the connector (J93) on the DC controller PCA. 3. If the error persists, replace the laser/scanner assembly.
Code: 55.00.YY
Display:
55.00.YY DC controller error To continue turn off then on
Description:
DC controller PCA error - 55.00.01 (event code) DC controller memory error - 55.00.03 (event code DC controller no engine response - 55.00.04 (event code DC controller communications timeout
Remedy:
Turn the product off, and then on. If the error persists, replace the DC controller PCA.
Code: 55.0X.YY
Display:
55.0X.YY DC controller error To continue turn off then on
Description:
DC controller PCA error - 55.01.06 (event code) NVRAM memory data error warning - 55.02.06 (event code) NVRAM memory access error warning.
Remedy:
Turn the product off, and then on. If the error persists, replace the DC controller PCA.
Code: 56.00.YY
Display:
56.00.YY Error To continue turn off then on
Description:
Optional paper trays communication error
Remedy:
Turn the product off, and then on. If the error persists, reseat the optional paper trays (1 x 500-sheet feeder and/or 3 x 500-sheet feeder). Check the input connectors for damage. If a connector is damaged, replace the connector.
Code: 57.00.03
Display:
57.00.0Y Error To continue turn off then on
Description:
Fan error
Main fan (FN101) failure
Remedy:
1. Turn the product off, and then on. Listen for fan noise at the back corner of the product. If no noise is heard, replace the power supply fan (FN101). 2. If the fan has been removed or replaced, check the connector (J64) on the DC controller PCA. 3. If the error persists, replace the main fan (FN101).
Code: 57.00.04
Display:
57.00.0Y Error To continue turn off then on
Description:
Fan error
Laser/scanner fan (FN102) failure
Remedy:
1. If this part has been removed or replace, check the connector (J75) on the DC controller PCA. 2. If the error persists, replace the laser/scanner fan (FN102).
Code: 57.00.05
Display:
57.00.0Y Error To continue turn off then on
Description:
Fan error
Cartridge front-side fan (FN103) failure
Remedy:
1. Turn the product off, and then on. Listen for fan noise at the middle back of the product. If no noise is heard, replace the cartridge front-side fan (FN103). 2. If the fan has been removed or replaced, check the connector (J79) on the DC controller PCA. 3. If the error persists, replace the cartridge front-side fan (FN103).
Code: 57.00.06
Display:
57.00.0Y Error To continue turn off then on
Description:
Fan error
Cartridge fan (FN301) failure
Remedy:
1. If this part has been removed or replace, check the connector (J95) on the DC controller PCA. 2. If the fan has been removed or replaced, check the connector (J66) on the DC controller PCA. 3. If the error persists, replace the cartridge fan (FN301).
Code: 57.00.07
Display:
57.00.0Y Error To continue turn off then on
Description:
Fan error
Duplex fan (FN107) failure
Remedy:
1. Turn the product off, and then on. Listen for fan noise at the left side of the product. If no noise is heard, replace the duplex fan (FN107). 2. If the fan has been removed or replaced, check the connector (J64) on the DC controller PCA. 3. If the error persists, replace the duplexer.
Code: 58.00.03
Display:
58.00.0Y Error To continue turn off then on
Description:
A sensor error has occurred.
DC controller CPU failure
Remedy:
1. Turn the product off. 2. Check all of the connectors on the DC controller PCA. 3. If the error persists, replace the DC controller PCA.

Code: 58.00.04
Display:
58.00.0Y Error To continue turn off then on
Description:
A sensor error has occurred.
LVPS failure
Remedy:
1. Turn the product off. 2. If this part has been removed or replace, check the connector (J50) on the LVPS, and then check the connector (J85 and J95) on the DC controller PCA. 3. If the error persists, replace the LVPS.
Code: 58.00.05
Display:
58.00.0Y Error To continue turn off then on
Description:
A sensor error has occurred.
Environmental sensor (TH3) failure
Remedy:
1. Turn the product off. 2. If this part has been removed or replace, check the connector (J63) on the DC controller PCA. 3. If the error persists, replace the environmental sensor (TH3).
Code: 59.00.20
Display:
59.00.YY error To continue turn off then on
Description:
A motor error has occurred. . YY = 00 Paper path malfunction
Feed motor (M101) failure (start-up or rotational)
Remedy:
1. Reconnect the connector (J191) on the feed motor and the connector (J91) on the DC controller PCA. 2. Use the feed motor (M101) drive test in the Component test to verify that the motor is properly functioning. If is not, replace the feed motor (M101).
Code: 59.00.30
Display:
59.00.YY error To continue turn off then on
Description:
A motor error has occurred. . YY = 00 Paper path malfunction
Feed motor (M101) failure (start-up or rotational)
Remedy:
1. Reconnect the connector (J191) on the feed motor and the connector (J91) on the DC controller PCA. 2. Use the feed motor (M101) drive test in the Component test to verify that the motor is properly functioning. If is not, replace the feed motor (M101).
Code: 59.00.40
Display:
59.00.YY error To continue turn off then on
Description:
A motor error has occurred. . YY = 00 Paper path malfunction
Fuser motor (M299) failure (start-up or rotational)
Remedy:
1. Reconnect the connector (J221) on the feed motor and the connector (J89) on the DC controller PCA. 2. Use the fuser motor (M299) drive test in the Component test to verify that the motor is properly functioning. If it is not, replace the fuser motor (M299).
Code: 59.00.50
Display:
59.00.YY error To continue turn off then on
Description:
A motor error has occurred. . YY = 00 Paper path malfunction
Fuser motor (M299) failure (start-up or rotational)
Remedy:
1. Reconnect the connector (J221) on the feed motor and the connector (J89) on the DC controller PCA. 2. Use the fuser motor (M299) drive test in the Component test to verify that the motor is properly functioning. If it is not, replace the fuser motor (M299).
Code: 59.00.60
Display:
59.00.YY error To continue turn off then on
Description:
A motor error has occurred. . YY = 00 Paper path malfunction
Drum motor (M102) failure (start-up or rotational)
Remedy:
1. Reconnect the connector (J187) on the drum motor and the connector (J87) on the DC controller PCA. 2. Use the drum motor (M102) drive test in the Component test to verify that the motor is properly functioning. If it is not, replace the drum motor (M102).
Code: 59.00.70
Display:
59.00.YY error To continue turn off then on
Description:
A motor error has occurred. . YY = 00 Paper path malfunction
Drum motor (M102) failure (start-up or rotational)
Remedy:
1. Reconnect the connector (J187) on the drum motor and the connector (J87) on the DC controller PCA. 2. Use the drum motor (M102) drive test in the Component test to verify that the motor is properly functioning. If it is not, replace the drum motor (M102).

Code: 59.A2.02
Display:
59.A2.0x Error
Description:
A product error has occurred.
Lifter driver assembly Tray 2 failure
Remedy:
1. Use the Tray/Bin manual sensor test to verify that the Tray 2 paper (PS107 and PS907) surface sensors are properly functioning. 2. If this part has been removed or replace, check the connector (J73 and J94) on the on the DC controller PCA. 3. Check the media stack surface sensor lever and place it in the correct position to move smoothly. Replace the media stack surface sensor lever if it is damaged. 4. If the error persists, replace the lifter drive assembly (Tray 2).
Code: 59.A2.11
Display:
59.A2.0x Error
Description:
A product error has occurred.
Lifter driver assembly Tray 2 failure
Remedy:
1. Use the Tray/Bin manual sensor test to verify that the Tray 2 paper (PS107 and PS907) surface sensors are properly functioning. 2. If this part has been removed or replace, check the connector (J73 and J94) on the on the DC controller PCA. 3. Check the media stack surface sensor lever and place it in the correct position to move smoothly. Replace the media stack surface sensor lever if it is damaged. 4. If the error persists, replace the lifter drive assembly (Tray 2).
Code: 59.A2.12
Display:
59.A2.0x Error
Description:
A product error has occurred.
Lifter driver assembly Tray 3 to 6 motor failure
Remedy:
1. Reconnect the connectors (J1605 and J1608) on the paper feeder drive PCA. 2. Reconnect the connectors (J1703 and J1707) on the paper cassette drive PCA. 3. Replace the sheet feeder media stack surface sensor. 4. If the error persists, replace the lifter motor for the specific sheet feeder.
Code: 59.A2.15
Display:
59.A2.0x Error
Description:
A product error has occurred.
Lifter driver assembly Tray 3 to 6 motor failure
Remedy:
1. Reconnect the connectors (J1605 and J1608) on the paper feeder drive PCA. 2. Reconnect the connectors (J1703 and J1707) on the paper cassette drive PCA. 3. Replace the sheet feeder media stack surface sensor. 4. If the error persists, replace the lifter motor for the specific sheet feeder.
Code: 60.00.02
Display:
60.00.0Y Tray lifting error
Description:
A tray lift motor error has occurred.
Lifter driver assembly Tray 2 failure
Remedy:
1. Use the Tray/Bin manual sensor test to verify that the Tray 2 paper (PS107 and PS907) surface sensors are properly functioning. 2. If this part has been removed or replace, check the connector (J73 and J94) on the on the DC controller PCA. 3. Check the media stack surface sensor level and place it in the correct position to move smoothly. Replace the sensor lever if it is damaged. 4. Replace the media stack surface sensor. 5. If the error persists, replace the lifter drive assembly (Tray 2).
Code: 60.00.12
Display:
60.00.0Y Tray lifting error
Description:
A tray lift motor error has occurred.
Lifter driver assembly Tray 3 failure
Remedy:
1. Use the Tray/Bin manual sensor test to verify that the Tray 3 paper (SR1 and SR2) surface sensors are properly functioning. 2. If this part has been removed or replace, check the connector (1605 and 1608) on the on the paper feeder controller PCA. 3. Reconnect the connectors (J1703 and J1707) on the sheet feeder PCA. 4. Replace the sheet feeder media stack surface sensor. 5. If the error persists, replace the lifter drive assembly (Tray 3-6).
Code: 60.00.15
Display:
60.00.0Y Tray lifting error
Description:
A tray lift motor error has occurred.
Lifter driver assembly Tray 3 failure
Remedy:
1. Use the Tray/Bin manual sensor test to verify that the Tray 3 paper (SR1 and SR2) surface sensors are properly functioning. 2. If this part has been removed or replace, check the connector (1605 and 1608) on the on the paper feeder controller PCA. 3. Reconnect the connectors (J1703 and J1707) on the sheet feeder PCA. 4. Replace the sheet feeder media stack surface sensor. 5. If the error persists, replace the lifter drive assembly (Tray 3-6).