hp Color LaserJet Enterprise M750常見(jiàn)故障代碼描述,英文手冊(cè)5
更新時(shí)間：2024/11/22 0:53:43,view:114hp打印機(jī)HPColorLaserJetEnterpriseM750蘇州hp打印機(jī)售后服務(wù)中心客服熱線69616769，蘇州hp售后電話，hp售后網(wǎng)點(diǎn)，
Code: 41.04.YZ
Display:
41.04.YZ
Description:
An unknown misprint error occurred on the product. Y = Type, Z = Tray
• Y = 0: Photo Media (1, 2, or 3) • Y = 1: Auto Sense (Normal) • Y = 2: Normal (typed not from Auto Sense) • Y = 3: Light media 1, 2, or 3 mode • Y = 4: Heavy media 1 • Y = 5: Heavy media 2 • Y = 6: Heavy media 3 • Y = 7: Glossy media 1 • Y = 8: Glossy media 2 • Y = 9: Glossy media 3 • Y = A: Glossy film • Y = B: OHT • Y = C: Label • Y = D: Envelope 1, 2, or 3 mode • Y = E: Rough • Y = F: Other mode • Z = 0: From unknown tray • Z = 1: From Tray 1 • Z = 2: From Tray 2 • Z = 3: From Tray 3 • Z = 4: From Tray 4 • Z = 5: From Tray 5 • Z = 6: From Tray 6 • Z = 7: From Tray 7 • Z = 8: From Tray 8 • Z = 9: From Tray 9 • Z = D: From duplexer
Remedy:
1. Turn the product power off, and then on. 2. If the error persists, replace the laser/scanner assembly.
Code: 41.05.YZ
Display:
41.05.YZ Unexpected type in Tray
Description:
The product detected a different paper type than expected. Y = Expected type, Z = Detected type
• Y = 0: Unknown • Y = 1: Normal paper • Y = 3: LBP transparency • Y = 4: Glossy paper • Y = 5: Gloss film • Y = 6: Non-assured transparency • Y = 7: Heavy paper • Y = 8: Light paper • Y = 9: Rough paper • Y = A: Extra heavy glossy paper (glossy paper 3) • Y = B: Heavy glossy paper (glossy paper 2) • Y = C: Heavy paper 3 • Y = D: Heavy paper 2 • Z = 1: Normal paper • Z = 3: LBP transparency • Z = 4: Glossy paper • Z = 5: Gloss film • Z = 6: Non-assured transparency • Z = 7: Heavy paper • Z = 8: Light paper • Z = A: Extra heavy glossy paper (glossy paper 3) • Z = B: Heavy glossy paper (glossy paper 2) • Z = C: Heavy paper 3 • Z = D: Heavy paper 2
Remedy:
1. Load the tray with the size and type of paper indicated, or use another tray if available. 2. If this message displays and the tray is loaded with the correct paper type, check the print driver settings to make sure that they match the tray type settings. 3. Clean the media sensor. 4. If the error persists, replace the paper pickup assembly.
Code: 41.05.YZ
Display:
41.05.YZ Unexpected type in Tray To use another tray, touch "Options"
Description:
The product detected a different paper type than expected and another tray is available for use. Y = Expected type, Z = Detected type
• Y = 0: Unknown • Y = 1: Normal paper • Y = 3: LBP transparency • Y = 4 Glossy paper • Y = 5: Gloss film • Y = 6: Non-assured transparency • Y = 7: Heavy paper • Y = 8: Light paper • Y = 9: Rough paper • Y = A: Extra heavy glossy paper (glossy paper 3) • Y = B: Heavy glossy paper (glossy paper 2) • Y = C: Heavy paper 3 • Y = D: Heavy paper 2 • Z = 1: Normal paper • Z = 3: LBP transparency • Z = 4: Glossy paper • Z = 5: Gloss film • Z = 6: Non-assured transparency • Z = 7: Heavy paper • Z = 8: Light paper • Z = A: Extra heavy glossy paper (glossy paper 3) • Z = B: Heavy glossy paper (glossy paper 2) • Z = C: Heavy paper 3 • Z = D: Heavy paper 2
Remedy:
1. Load the tray with the size and type of paper indicated, or use another tray if available. 2. If this message displays and the tray is loaded with the correct paper type, check the print driver settings to make sure that they match the tray type settings. 3. Clean the paper sensor. 4. If the error persists, replace the paper pickup assembly.
Code: 41.07.YZ
Display:
41.07.YZ Error To continue, touch “OK”
Description:
A media transportation error has occurred
.• Y = 0 Photo media 1, Photo media 2, Photo media 3, Designated media 2, Designated media 3, or N/ A, typed or AutoSense. • Y = 1 AutoSense (Normal): special case distinguished from typed Normal. • Y = 2 Normal: typed (not AutoSense). • Y = 3 Light media 1, 2, or 3: typed or AutoSense. • Y = 4 Heavy media 1: typed or AutoSense. • Y = 5 Heavy media 2: typed or AutoSense. • Y = 6 Heavy media 3: typed or AutoSense. • Y = 7 Glossy media 1: typed or AutoSense. • Y = 8 Glossy media 2: typed or AutoSense. • Y = 9 Glossy media 3: typed or AutoSense. • Y = A Glossy film: typed or AutoSense. • Y = B OHT: typed or AutoSense. • Y = C Label. • Y = D Envelope 1, Envelope 2, or Envelope 3. • Y = E Rough (designated media 1): typed or AutoSense. • Z = 1 Tray 1. • Z = 2 Tray 2. • Z = 3 Tray 3. • Z = 4 Tray 4. • Z = 5 Tray 5. • Z = 6 Tray 6. • Z = D Duplexer.
Remedy:
Turn the product off, and then on. If the error persists, replace the DC controller PCA.
Code: 41.WX.YZ
Display:
41.WX.YZ Error To use another tray, touch "Options"
Description:
A printer error has occurred.
WX =
• 02: Beam detected misprint error • 06: ITB top detection error • 07: Optional input source delay • 08: Media transportation error • 09: Sub-thermistor abnormally high temperature • 10: Pickup failure • 11: Illegal duplex • 18: Scan line inclination adjustment request • 19: T2 roller HV • 20: Image drum HV
Y = fuser mode:
• 0: Photo paper 1, Photo paper 2, Photo paper 3, Designated paper 2, Designated paper 3, or NA, typed or Autosense • 1: Autosense (normal): special case distinguished from typed Normal • 2: Normal, typed (not Autosense) • 3: Light paper 1, 2, or 3, typed or Autosense • 4: Heavy paper 1, typed or Autosense • 5: Heavy paper 2, typed or Autosense • 6: Heavy paper 3, typed or Autosense • 7: Glossy paper 1, typed or Autosense • 8: Glossy paper 2, typed or Autosense • 9: Glossy paper 3, typed or Autosense • A: Glossy film, typed or Autosense • B: Transparency, typed or Autosense • C: Label • D: Envelope 1, Envelope 2, Envelope 3 • E: Rough (designated paper 1), typed or Autosense • F: reserved for future fuser mode
Z = source tray
• 1: Tray 1 • 2: Tray 2 • 3: Tray 3 • D: Duplexer
Remedy:
1. To clear message, touch the OK button. 2. If the message reappears, turn the product off, and then on. 3. If the error persists, replace the DC controller PCA.
Code: 42.XX.YY
Display:
42.XX.YY
Description:
Internal system failure.
Remedy:
Turn the product off, and then on and retry.
Code: 47.00.00
Display:
47.00.00
Description:
Print Notification Provider internal error.
Remedy:
Turn the product off, and then on again. Resend the print job.
Code: 47.00.XX
Display:
47.00.XX
Description:
Backchannel internal error
Remedy:
Turn the product off, and then on again. Resend the print job. If the error persists, execute the Partial Clean item in the Preboot menu.
Code: 47.01.XX
Display:
47.01.XX
Description:
Image transformer internal error.
Remedy:
Turn the product off, and then on again. Resend the print job. If the error persists, execute the Partial Clean item in the Preboot menu.
Code: 47.02.XX
Display:
47.02.XX
Description:
Job parser internal error.
Remedy:
Turn the product off, and then on again. Resend the print job. If the error persists, execute the Partial Clean item in the Preboot menu.
Code: 47.03.XX
Display:
47.03.XX
Description:
Print job internal error.
Remedy:
Turn the product off, and then on again. Resend the print job. If the error persists, execute the Partial Clean item in the Preboot menu.
Code: 47.04.XX
Display:
47.04.XX
Description:
Print spooler 9100 internal error.
Remedy:
Turn the product off, and then on again. Resend the print job. If the error persists, execute the Partial Clean item in the Preboot menu.
Code: 47.05.00
Display:
47.05.00
Description:
Print spooler framework internal error.
Remedy:
Turn the product off, and then on again. Resend the print job. If the error persists, execute the Partial Clean item in the Preboot menu.
Code: 47.06.XX
Display:
47.06.XX
Description:
Print App internal error.
Remedy:
Turn the product off, and then on again. Resend the print job. If the error persists, execute the Partial Clean item in the Preboot menu.
Code: 47.WX.YZ
Display:
47.WX.YZ Printer calibration failed To continue, touch “OK”
Description:
The device is unable to access or implement one of the image patterns files. Y = calibration type, Z = event
• 47.FC.00 Color plane registration (CPR) Image not found at system initialization. • 47.FC.01 CPR Store Image failure. • 47.FC.02 CPR Image not found. • 47.FC.03 CPR Print engine execution failure. • 47.FC.10 Consecutive Dmax Dhalf Image not found at system initialization. • 47.FC.11 Consecutive Dmax Dhalf Store image failure. • 47.FC.12 Consecutive Dmax Dhalf Image not found. • 47.FC.13 Consecutive Dmax Dhalf Print engine execution failure. • 47.FC.20 Error Diffusion Image not found at system initialization. • 47.FC.21 Error Diffusion Store image failure. • 47.FC.22 Error Diffusion Image not found. • 47.FC.23 Error Diffusion Print engine execution failure. • 47.FC.30 Drum Speed Adjustment Image not found at system initialization. • 47.FC.31 Drum Speed Adjustment Store image failure. • 47.FC.32 Drum Speed Adjustment Image not found. • 47.FC.33 Drum Speed Adjustment Print engine execution failure. • 47.FC.40 Pulse Width Modulation Image not found at system initializatione. • 47.FC.41 Pulse Width Modulation Store image failure. • 47.FC.42 Pulse Width Modulation Image not found. • 47.FC.43 Pulse Width Modulation Print engine execution failure.
Remedy:
Turn the product off, and then on. If the error persists, reload the firmware.
Code: 48.01.XX
Display:
48.01.XX Error
Description:
A job framework internal error has occurred. XX values range from 0 to 9 and 0A to 0C. All enumerations have the same description and recommended action.
Remedy:
No action necessary.
Code: 49.XX.YY
Display:
49.XX.YY Error To continue turn off then on
Description:
A firmware error has occurred. This error can be caused by corrupted print jobs, software applications issues, non-product specific print drivers, poor-quality USB or network cables, bad network connections or incorrect configurations, invalid firmware operations, or unsupported accessories.
Remedy:
1. Turn the product off, and then on. 2. If the error persists, check the following: • The error might be caused by a network connectivity problem, such as a bad interface cable, a bad USB port, or an invalid network configuration setting. • The error might be caused by the print job, such as an invalid print driver, a problem with the software application, or a problem with the file you are printing. • Upgrading the product firmware might help resolve the error. See the product user guide for more information.
Code: 50.1X.YZ
Display:
50.WX.YZ Fuser error To continue turn off then on
Description:
Low fuser temperature and fuser warm-up failure
The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Fuser modes: • Normal.Auto Sense • Normal • Light 1 • Heavy 1 • Heavy 2 • Heavy 3 • Glossy 1 • Glossy 2 • Glossy 3 • Glossy Film • Transparency • Label • Envelope 1 • Rough
Sleep states: • Standby level 1 (no temperature control) • Standby level 2 (high temperature control) • Standby level 3 (middle temperature control) • Standby level 2 (low temperature control) • Middle sleep • Deep sleep • Power off
Remedy:
1. Remove and then reseat the fuser. Make sure there is no residual paper in the fuser. Make sure the device is not located in front of a vent or window where cool air may interfere with the ability of the fuser to heat up. 2. Check the product power source. Make sure the power source meets product requirements. Make sure this is the only device using the circuit. 3. Replace the fuser. 4. Check the connector (J704) between the fuser and the printer. If it is damaged, replace the fuser drive assembly or fuser. 5. If the error persists, replace the low-voltage power supply. 6. If this product has been previously serviced, check the connector (J131) on the DC controller PCA and the connectors (J109 and J110) on the power line between the low-voltage power supply assembly and the fuser.
Code: 50.2X.YZ
Display:
50.WX.YZ Fuser error To continue turn off then on
Description:
Low fuser temperature and fuser warm-up failure
The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Fuser modes: • Normal.Auto Sense • Normal • Light 1 • Heavy 1 • Heavy 2 • Heavy 3 • Glossy 1 • Glossy 2 • Glossy 3 • Glossy Film • Transparency • Label • Envelope 1 • Rough
Sleep states: • Standby level 1 (no temperature control) • Standby level 2 (high temperature control) • Standby level 3 (middle temperature control) • Standby level 2 (low temperature control) • Middle sleep • Deep sleep • Power off
Remedy:
1. Remove and then reseat the fuser. Make sure there is no residual paper in the fuser. Make sure the device is not located in front of a vent or window where cool air may interfere with the ability of the fuser to heat up. 2. Check the product power source. Make sure the power source meets product requirements. Make sure this is the only device using the circuit. 3. Replace the fuser. 4. Check the connector (J704) between the fuser and the printer. If it is damaged, replace the fuser drive assembly or fuser. 5. If the error persists, replace the low-voltage power supply. 6. If this product has been previously serviced, check the connector (J131) on the DC controller PCA and the connectors (J109 and J110) on the power line between the low-voltage power supply assembly and the fuser.
Code: 50.3X.YZ
Display:
50.WX.YZ Fuser error To continue turn off then on
Description:
High fuser temperature
The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Fuser modes: • Normal.Auto Sense • Normal • Light 1 • Heavy 1 • Heavy 2 • Heavy 3 • Glossy 1 • Glossy 2 • Glossy 3 • Glossy Film • Transparency • Label • Envelope 1 • Rough
Sleep states: • Standby level 1 (no temperature control) • Standby level 2 (high temperature control) • Standby level 3 (middle temperature control) • Standby level 2 (low temperature control) • Middle sleep • Deep sleep • Power off
Remedy:
1. Remove and then reseat the fuser. 2. Check the paper type setting using the product menus and in the printer driver. Make sure that they match and are correct for the type of media being used. 3. Replace the fuser. 4. If the error persists, replace the low-voltage power supply. 5. If this product has been previously serviced, check the connector (J131) on the DC controller PCA.
Code: 50.4X.YZ
Display:
50.WX.YZ Fuser error To continue turn off then on
Description:
Drive circuit fault
The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Fuser modes: • Normal.Auto Sense • Normal • Light 1 • Heavy 1 • Heavy 2 • Heavy 3 • Glossy 1 • Glossy 2 • Glossy 3 • Glossy Film • Transparency • Label • Envelope 1 • Rough
Sleep states: • Standby level 1 (no temperature control) • Standby level 2 (high temperature control) • Standby level 3 (middle temperature control) • Standby level 2 (low temperature control) • Middle sleep • Deep sleep • Power off
Remedy:
1. Check the power source. Make sure the power source meets product requirements. NOTE: If the power source does not meet the power frequency requirement of 43 to 67Hz, the fuser temperature control does not work properly and causes this error. 2. If the error persists, replace the low-voltage power supply. 3. If this product has been previously serviced, check the connector (J21) on the DC controller PCA.
Code: 50.6X.YZ
Display:
50.WX.YZ Fuser error To continue turn off then on
Description:
Open fuser circuit (heating element failure)
The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Fuser modes: • Normal.Auto Sense • Normal • Light 1 • Heavy 1 • Heavy 2 • Heavy 3 • Glossy 1 • Glossy 2 • Glossy 3 • Glossy Film • Transparency • Label • Envelope 1 • Rough
Sleep states: • Standby level 1 (no temperature control) • Standby level 2 (high temperature control) • Standby level 3 (middle temperature control) • Standby level 2 (low temperature control) • Middle sleep • Deep sleep • Power off
Remedy:
1. Remove, and then reseat the fuser. 2. If the error persists, replace the fuser.
Code: 50.7X.YZ
Display:
50.WX.YZ Fuser error To continue turn off then on
Description:
Fuser pressure-release mechanism failure
The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Fuser modes: • Normal.Auto Sense • Normal • Light 1 • Heavy 1 • Heavy 2 • Heavy 3 • Glossy 1 • Glossy 2 • Glossy 3 • Glossy Film • Transparency • Label • Envelope 1 • Rough
Sleep states: • Standby level 1 (no temperature control) • Standby level 2 (high temperature control) • Standby level 3 (middle temperature control) • Standby level 2 (low temperature control) • Middle sleep • Deep sleep • Power off
Remedy:
1. Remove and then reseat the fuser. Make sure there is no residual paper in the fuser. 2. Check the fuser pressure-release sensor flag. If it is damaged, replace the fuser. 3. Use the sensor test in the Manual sensor test to verify that the fuser pressure-release sensor (PS9) is properly functioning. If it is not, replace the fuser gear assembly. 4. Use the fuser pressure-release drive test in the component test to verify that the fuser motor (M4) is properly functioning. If it is not, replace the fuser motor. 5. If the error persists, replace the low-voltage power supply. 6. If this product has been previously serviced, check the connector (J181) on the DC controller PCA.
Code: 50.8X.YZ
Display:
50.WX.YZ Fuser error To continue turn off then on
Description:
Low fuser temperature 2
The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Fuser modes: • Normal.Auto Sense • Normal • Light 1 • Heavy 1 • Heavy 2 • Heavy 3 • Glossy 1 • Glossy 2 • Glossy 3 • Glossy Film • Transparency • Label • Envelope 1 • Rough
Sleep states: • Standby level 1 (no temperature control) • Standby level 2 (high temperature control) • Standby level 3 (middle temperature control) • Standby level 2 (low temperature control) • Middle sleep • Deep sleep • Power off
Remedy:
1. Remove and then reseat the fuser. Make sure there is no residual paper in the fuser. Make sure the device is not located in front of a vent or window where cool air may interfere with the ability of the fuser to heat up. 2. Check the product power source. Make sure the power source meets product requirements. Make sure this is the only device using the circuit. 3. Replace the fuser. 4. Check the connector (J704) between the fuser and the printer. If it is damaged, replace the fuser drive assembly or fuser. 5. If the error persists, replace the low-voltage power supply. 6. If this product has been previously serviced, check the connector (J131) on the DC controller PCA and the connectors (J109 and J110) on the power line between the low-voltage power supply assembly and the fuser.
Code: 50.9X.YZ
Display:
50.WX.YZ Fuser error To continue turn off then on
Description:
High fuser temperature 2
The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Fuser modes: • Normal.Auto Sense • Normal • Light 1 • Heavy 1 • Heavy 2 • Heavy 3 • Glossy 1 • Glossy 2 • Glossy 3 • Glossy Film • Transparency • Label • Envelope 1 • Rough
Sleep states: • Standby level 1 (no temperature control) • Standby level 2 (high temperature control) • Standby level 3 (middle temperature control) • Standby level 2 (low temperature control) • Middle sleep • Deep sleep • Power off
Remedy:
1. Remove and then reseat the fuser. 2. Check the paper type setting using the product menus and in the printer driver. Making sure that they match and are correct for the type of media being used. 3. Replace the fuser. 4. If this product has been previously serviced, check the connector (J131) on the DC controller PCA.
Code: 50.AX.YZ
Display:
50.WX.YZ Fuser error To continue turn off then on
Description:
Low fuser temperature 3
The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Fuser modes: • Normal.Auto Sense • Normal • Light 1 • Heavy 1 • Heavy 2 • Heavy 3 • Glossy 1 • Glossy 2 • Glossy 3 • Glossy Film • Transparency • Label • Envelope 1 • Rough
Sleep states: • Standby level 1 (no temperature control) • Standby level 2 (high temperature control) • Standby level 3 (middle temperature control) • Standby level 2 (low temperature control) • Middle sleep • Deep sleep • Power off
Remedy:
1. Remove and then reseat the fuser. Make sure there is no residual paper in the fuser. Make sure the device is not located in front of a vent or window where cool air may interfere with the ability of the fuser to heat up. 2. Check the product power source. Make sure the power source meets product requirements. Make sure this is the only device using the circuit. 3. Replace the fuser. 4. Check the connector (J704) between the fuser and the printer. If it is damaged, replace the fuser drive assembly or fuser. 5. If this product has been previously serviced, check the connector (J131) on the DC controller PCA and the connectors (J109 and J110) on the power line between the low-voltage power supply assembly and the fuser.
Code: 50.BX.YZ
Display:
50.WX.YZ Fuser error To continue turn off then on
Description:
High fuser temperature 3
The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Fuser modes: • Normal.Auto Sense • Normal • Light 1 • Heavy 1 • Heavy 2 • Heavy 3 • Glossy 1 • Glossy 2 • Glossy 3 • Glossy Film • Transparency • Label • Envelope 1 • Rough
Sleep states: • Standby level 1 (no temperature control) • Standby level 2 (high temperature control) • Standby level 3 (middle temperature control) • Standby level 2 (low temperature control) • Middle sleep • Deep sleep • Power off
Remedy:
1. Remove and then reseat the fuser. 2. Check the paper type setting using the product menus and in the printer driver. Making sure that they match and are correct for the type of media being used. 3. Replace the fuser. 4. Check the connector (J704) between the fuser and the printer. If it is damaged, replace the fuser drive assembly or fuser. 5. If this product has been previously serviced, check the connector (J131) on the DC controller PCA.
Code: 51.00.10
Display:
51.00.YY Error To continue turn off then on
Description:
An error with the laser/scanner assembly has occurred in the product.
Beam detect error
Remedy:
1. Turn the product off, and then on. 2. Check the flat flexible cable (FFC) connections to the laser scanners. 3. Replace the laser scanner.
Code: 51.00.19
Display:
51.00.YY Error To continue turn off then on
Description:
An error with the laser/scanner assembly has occurred in the product.
Laser malfunction
Remedy:
1. Turn the product off, and then on. 2. Check the flat flexible cable (FFC) connections to the laser scanners. 3. Replace the laser scanner.
Code: 51.00.20
Display:
51.00.YY Error To continue turn off then on
Description:
An error with the laser/scanner assembly has occurred in the product.
Black laser scanner error
Remedy:
1. Turn the product off, and then on. 2. Check the flat flexible cable (FFC) connections to the laser scanners. 3. Replace the laser scanner.
Code: 51.00.21
Display:
51.00.YY Error To continue turn off then on
Description:
An error with the laser/scanner assembly has occurred in the product.
Cyan laser scanner error
Remedy:
1. Turn the product off, and then on. 2. Check the flat flexible cable (FFC) connections to the laser scanners. 3. Replace the laser scanner.
Code: 51.00.22
Display:
51.00.YY Error To continue turn off then on
Description:
An error with the laser/scanner assembly has occurred in the product.
Magenta laser scanner error
Remedy:
1. Turn the product off, and then on. 2. Check the flat flexible cable (FFC) connections to the laser scanners. 3. Replace the laser scanner.
Code: 51.00.23
Display:
51.00.YY Error To continue turn off then on
Description:
An error with the laser/scanner assembly has occurred in the product.
Yellow laser scanner error
Remedy:
1. Turn the product off, and then on. 2. Check the flat flexible cable (FFC) connections to the laser scanners. 3. Replace the laser scanner.
Code: 52.00.00
Display:
52..00 Error To continue turn off then on
Description:
Laser/scanner error
Laser/scanner motor startup error
Remedy:
Use the scanner motor (M10) drive test in the component test to test the motor. If the motor does not run, replace the laser/scanner assembly. NOTE: Listen for a high pitched whine from the motor. If the laser/scanner assembly has been removed or replaced, check the connectors (J831 and J832) on the laser-driver PCA and the connectors (J61 and J62) on the DC controller PCA.
Code: 52.20.00
Display:
52..00 Error To continue turn off then on
Description:
Laser/scanner error
Laser/scanner rotation error
Remedy:
Use the scanner motor (M10) drive test in the component test to test the motor. If the motor does not run, replace the laser/scanner assembly. NOTE: Listen for a high pitched whine from the motor. If the laser/scanner assembly has been removed or replaced, check the connectors (J831 and J832) on the laser-driver PCA and the connectors (J61 and J62) on the DC controller PCA.
Code: 54.00.03
Display:
54.XX.YY Error
Description:
A sensor error has occurred.
Environmental sensor failure
Remedy:
1. Turn the product off, and then on. 2. If the environment sensor has been removed or replaced, check the connector (J2) on the environment sensor and the connector (J108) on the DC controller PCA. 3. If the error persists, replace the environment sensor assembly.
Code: 54.00.06
Display:
54.XX.YY Error
Description:
A sensor error has occurred.
Registration density sensor failure
Remedy:
1. Open and close the right door (or turn on and then off the power switch) to perform the color plane registration. 2. If the error persists, replace the registration density sensor assembly.
Code: 54.00.14
Display:
54.XX.YY Error
Description:
A sensor error has occurred.
Registration density sensor failure
Remedy:
1. Open and close the right door (or turn on and then off the power switch) to perform the color plane registration. 2. If the error persists, replace the registration density sensor assembly.
Code: 54.00.19
Display:
54.XX.YY Error
Description:
A sensor error has occurred.
Registration density sensor failure
Remedy:
1. Open and close the right door (or turn on and then off the power switch) to perform the color plane registration. 2. If the error persists, replace the registration density sensor assembly.
Code: 54.01.05
Display:
54.XX.YY Error
Description:
A sensor error has occurred.
Paper sensor is out of calibration range
Remedy:
1. Turn the product off, and then clean the paper sensor with a lint-free cloth. Turn the product on. 2. If the error persists, replace the paper pickup assembly.
Code: 54.06.21
Display:
54.XX.YY Error
Description:
A sensor error has occurred.
Primary laser/scanner beam detect abnormality
Remedy:
1. Turn the product off, and then on. 2. If the error persists, replace the laser/scanner assembly. 3. If the product has had parts removed or replaced, check the connector (J110-C/M or J111-C/M) on the DC controller PCA.
Code: 54.0X.0B
Display:
54.XX.YY Error
Description:
A sensor error has occurred.
Density sensor out of range error or Dhalf calibration failure
X = 0 black, X = 1 cyan, X = 2 magenta, X = 3 yellow
Remedy:
1. Check the supplies status page to make sure the toner cartridges are not past their useful life. 2. Check the ITB for damage. 3. Make sure the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and soft brush. 4. If error persists, replace the registration sensor assembly.
Code: 54.0X.0C
Display:
54.XX.YY Error
Description:
A sensor error has occurred.
Density sensor out of range error or Dhalf calibration failure
X = 0 black, X = 1 cyan, X = 2 magenta, X = 3 yellow
Remedy:
1. Check the supplies status page to make sure the toner cartridges are not past their useful life. 2. Check the ITB for damage. 3. Make sure the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and soft brush. 4. If error persists, replace the registration sensor assembly.
Code: 54.0X.0D
Display:
54.XX.YY Error
Description:
A sensor error has occurred.
Optical memory element abnormal or CPR sensor out of range
X = 0 black, X = 1 cyan, X = 2 magenta, X = 3 yellow
Remedy:
1. Check the supplies status page to make sure the toner cartridges are not past their useful life. 2. Check the ITB for damage. 3. Make sure the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and soft brush. 4. If error persists, replace the registration sensor assembly.
Display:
41.04.YZ
Description:
An unknown misprint error occurred on the product. Y = Type, Z = Tray
• Y = 0: Photo Media (1, 2, or 3) • Y = 1: Auto Sense (Normal) • Y = 2: Normal (typed not from Auto Sense) • Y = 3: Light media 1, 2, or 3 mode • Y = 4: Heavy media 1 • Y = 5: Heavy media 2 • Y = 6: Heavy media 3 • Y = 7: Glossy media 1 • Y = 8: Glossy media 2 • Y = 9: Glossy media 3 • Y = A: Glossy film • Y = B: OHT • Y = C: Label • Y = D: Envelope 1, 2, or 3 mode • Y = E: Rough • Y = F: Other mode • Z = 0: From unknown tray • Z = 1: From Tray 1 • Z = 2: From Tray 2 • Z = 3: From Tray 3 • Z = 4: From Tray 4 • Z = 5: From Tray 5 • Z = 6: From Tray 6 • Z = 7: From Tray 7 • Z = 8: From Tray 8 • Z = 9: From Tray 9 • Z = D: From duplexer
Remedy:
1. Turn the product power off, and then on. 2. If the error persists, replace the laser/scanner assembly.
Code: 41.05.YZ
Display:
41.05.YZ Unexpected type in Tray
Description:
The product detected a different paper type than expected. Y = Expected type, Z = Detected type
• Y = 0: Unknown • Y = 1: Normal paper • Y = 3: LBP transparency • Y = 4: Glossy paper • Y = 5: Gloss film • Y = 6: Non-assured transparency • Y = 7: Heavy paper • Y = 8: Light paper • Y = 9: Rough paper • Y = A: Extra heavy glossy paper (glossy paper 3) • Y = B: Heavy glossy paper (glossy paper 2) • Y = C: Heavy paper 3 • Y = D: Heavy paper 2 • Z = 1: Normal paper • Z = 3: LBP transparency • Z = 4: Glossy paper • Z = 5: Gloss film • Z = 6: Non-assured transparency • Z = 7: Heavy paper • Z = 8: Light paper • Z = A: Extra heavy glossy paper (glossy paper 3) • Z = B: Heavy glossy paper (glossy paper 2) • Z = C: Heavy paper 3 • Z = D: Heavy paper 2
Remedy:
1. Load the tray with the size and type of paper indicated, or use another tray if available. 2. If this message displays and the tray is loaded with the correct paper type, check the print driver settings to make sure that they match the tray type settings. 3. Clean the media sensor. 4. If the error persists, replace the paper pickup assembly.
Code: 41.05.YZ
Display:
41.05.YZ Unexpected type in Tray
Description:
The product detected a different paper type than expected and another tray is available for use. Y = Expected type, Z = Detected type
• Y = 0: Unknown • Y = 1: Normal paper • Y = 3: LBP transparency • Y = 4 Glossy paper • Y = 5: Gloss film • Y = 6: Non-assured transparency • Y = 7: Heavy paper • Y = 8: Light paper • Y = 9: Rough paper • Y = A: Extra heavy glossy paper (glossy paper 3) • Y = B: Heavy glossy paper (glossy paper 2) • Y = C: Heavy paper 3 • Y = D: Heavy paper 2 • Z = 1: Normal paper • Z = 3: LBP transparency • Z = 4: Glossy paper • Z = 5: Gloss film • Z = 6: Non-assured transparency • Z = 7: Heavy paper • Z = 8: Light paper • Z = A: Extra heavy glossy paper (glossy paper 3) • Z = B: Heavy glossy paper (glossy paper 2) • Z = C: Heavy paper 3 • Z = D: Heavy paper 2
Remedy:
1. Load the tray with the size and type of paper indicated, or use another tray if available. 2. If this message displays and the tray is loaded with the correct paper type, check the print driver settings to make sure that they match the tray type settings. 3. Clean the paper sensor. 4. If the error persists, replace the paper pickup assembly.
Code: 41.07.YZ
Display:
41.07.YZ Error To continue, touch “OK”
Description:
A media transportation error has occurred
.• Y = 0 Photo media 1, Photo media 2, Photo media 3, Designated media 2, Designated media 3, or N/ A, typed or AutoSense. • Y = 1 AutoSense (Normal): special case distinguished from typed Normal. • Y = 2 Normal: typed (not AutoSense). • Y = 3 Light media 1, 2, or 3: typed or AutoSense. • Y = 4 Heavy media 1: typed or AutoSense. • Y = 5 Heavy media 2: typed or AutoSense. • Y = 6 Heavy media 3: typed or AutoSense. • Y = 7 Glossy media 1: typed or AutoSense. • Y = 8 Glossy media 2: typed or AutoSense. • Y = 9 Glossy media 3: typed or AutoSense. • Y = A Glossy film: typed or AutoSense. • Y = B OHT: typed or AutoSense. • Y = C Label. • Y = D Envelope 1, Envelope 2, or Envelope 3. • Y = E Rough (designated media 1): typed or AutoSense. • Z = 1 Tray 1. • Z = 2 Tray 2. • Z = 3 Tray 3. • Z = 4 Tray 4. • Z = 5 Tray 5. • Z = 6 Tray 6. • Z = D Duplexer.
Remedy:
Turn the product off, and then on. If the error persists, replace the DC controller PCA.
Code: 41.WX.YZ
Display:
41.WX.YZ Error To use another tray, touch "Options"
Description:
A printer error has occurred.
WX =
• 02: Beam detected misprint error • 06: ITB top detection error • 07: Optional input source delay • 08: Media transportation error • 09: Sub-thermistor abnormally high temperature • 10: Pickup failure • 11: Illegal duplex • 18: Scan line inclination adjustment request • 19: T2 roller HV • 20: Image drum HV
Y = fuser mode:
• 0: Photo paper 1, Photo paper 2, Photo paper 3, Designated paper 2, Designated paper 3, or NA, typed or Autosense • 1: Autosense (normal): special case distinguished from typed Normal • 2: Normal, typed (not Autosense) • 3: Light paper 1, 2, or 3, typed or Autosense • 4: Heavy paper 1, typed or Autosense • 5: Heavy paper 2, typed or Autosense • 6: Heavy paper 3, typed or Autosense • 7: Glossy paper 1, typed or Autosense • 8: Glossy paper 2, typed or Autosense • 9: Glossy paper 3, typed or Autosense • A: Glossy film, typed or Autosense • B: Transparency, typed or Autosense • C: Label • D: Envelope 1, Envelope 2, Envelope 3 • E: Rough (designated paper 1), typed or Autosense • F: reserved for future fuser mode
Z = source tray
• 1: Tray 1 • 2: Tray 2 • 3: Tray 3 • D: Duplexer
Remedy:
1. To clear message, touch the OK button. 2. If the message reappears, turn the product off, and then on. 3. If the error persists, replace the DC controller PCA.
Code: 42.XX.YY
Display:
42.XX.YY
Description:
Internal system failure.
Remedy:
Turn the product off, and then on and retry.
Code: 47.00.00
Display:
47.00.00
Description:
Print Notification Provider internal error.
Remedy:
Turn the product off, and then on again. Resend the print job.
Code: 47.00.XX
Display:
47.00.XX
Description:
Backchannel internal error
Remedy:
Turn the product off, and then on again. Resend the print job. If the error persists, execute the Partial Clean item in the Preboot menu.
Code: 47.01.XX
Display:
47.01.XX
Description:
Image transformer internal error.
Remedy:
Turn the product off, and then on again. Resend the print job. If the error persists, execute the Partial Clean item in the Preboot menu.
Code: 47.02.XX
Display:
47.02.XX
Description:
Job parser internal error.
Remedy:
Turn the product off, and then on again. Resend the print job. If the error persists, execute the Partial Clean item in the Preboot menu.
Code: 47.03.XX
Display:
47.03.XX
Description:
Print job internal error.
Remedy:
Turn the product off, and then on again. Resend the print job. If the error persists, execute the Partial Clean item in the Preboot menu.
Code: 47.04.XX
Display:
47.04.XX
Description:
Print spooler 9100 internal error.
Remedy:
Turn the product off, and then on again. Resend the print job. If the error persists, execute the Partial Clean item in the Preboot menu.
Code: 47.05.00
Display:
47.05.00
Description:
Print spooler framework internal error.
Remedy:
Turn the product off, and then on again. Resend the print job. If the error persists, execute the Partial Clean item in the Preboot menu.
Code: 47.06.XX
Display:
47.06.XX
Description:
Print App internal error.
Remedy:
Turn the product off, and then on again. Resend the print job. If the error persists, execute the Partial Clean item in the Preboot menu.
Code: 47.WX.YZ
Display:
47.WX.YZ Printer calibration failed To continue, touch “OK”
Description:
The device is unable to access or implement one of the image patterns files. Y = calibration type, Z = event
• 47.FC.00 Color plane registration (CPR) Image not found at system initialization. • 47.FC.01 CPR Store Image failure. • 47.FC.02 CPR Image not found. • 47.FC.03 CPR Print engine execution failure. • 47.FC.10 Consecutive Dmax Dhalf Image not found at system initialization. • 47.FC.11 Consecutive Dmax Dhalf Store image failure. • 47.FC.12 Consecutive Dmax Dhalf Image not found. • 47.FC.13 Consecutive Dmax Dhalf Print engine execution failure. • 47.FC.20 Error Diffusion Image not found at system initialization. • 47.FC.21 Error Diffusion Store image failure. • 47.FC.22 Error Diffusion Image not found. • 47.FC.23 Error Diffusion Print engine execution failure. • 47.FC.30 Drum Speed Adjustment Image not found at system initialization. • 47.FC.31 Drum Speed Adjustment Store image failure. • 47.FC.32 Drum Speed Adjustment Image not found. • 47.FC.33 Drum Speed Adjustment Print engine execution failure. • 47.FC.40 Pulse Width Modulation Image not found at system initializatione. • 47.FC.41 Pulse Width Modulation Store image failure. • 47.FC.42 Pulse Width Modulation Image not found. • 47.FC.43 Pulse Width Modulation Print engine execution failure.
Remedy:
Turn the product off, and then on. If the error persists, reload the firmware.
Code: 48.01.XX
Display:
48.01.XX Error
Description:
A job framework internal error has occurred. XX values range from 0 to 9 and 0A to 0C. All enumerations have the same description and recommended action.
Remedy:
No action necessary.
Code: 49.XX.YY
Display:
49.XX.YY Error To continue turn off then on
Description:
A firmware error has occurred. This error can be caused by corrupted print jobs, software applications issues, non-product specific print drivers, poor-quality USB or network cables, bad network connections or incorrect configurations, invalid firmware operations, or unsupported accessories.
Remedy:
1. Turn the product off, and then on. 2. If the error persists, check the following: • The error might be caused by a network connectivity problem, such as a bad interface cable, a bad USB port, or an invalid network configuration setting. • The error might be caused by the print job, such as an invalid print driver, a problem with the software application, or a problem with the file you are printing. • Upgrading the product firmware might help resolve the error. See the product user guide for more information.
Code: 50.1X.YZ
Display:
50.WX.YZ Fuser error To continue turn off then on
Description:
Low fuser temperature and fuser warm-up failure
The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Fuser modes: • Normal.Auto Sense • Normal • Light 1 • Heavy 1 • Heavy 2 • Heavy 3 • Glossy 1 • Glossy 2 • Glossy 3 • Glossy Film • Transparency • Label • Envelope 1 • Rough
Sleep states: • Standby level 1 (no temperature control) • Standby level 2 (high temperature control) • Standby level 3 (middle temperature control) • Standby level 2 (low temperature control) • Middle sleep • Deep sleep • Power off
Remedy:
1. Remove and then reseat the fuser. Make sure there is no residual paper in the fuser. Make sure the device is not located in front of a vent or window where cool air may interfere with the ability of the fuser to heat up. 2. Check the product power source. Make sure the power source meets product requirements. Make sure this is the only device using the circuit. 3. Replace the fuser. 4. Check the connector (J704) between the fuser and the printer. If it is damaged, replace the fuser drive assembly or fuser. 5. If the error persists, replace the low-voltage power supply. 6. If this product has been previously serviced, check the connector (J131) on the DC controller PCA and the connectors (J109 and J110) on the power line between the low-voltage power supply assembly and the fuser.
Code: 50.2X.YZ
Display:
50.WX.YZ Fuser error To continue turn off then on
Description:
Low fuser temperature and fuser warm-up failure
The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Fuser modes: • Normal.Auto Sense • Normal • Light 1 • Heavy 1 • Heavy 2 • Heavy 3 • Glossy 1 • Glossy 2 • Glossy 3 • Glossy Film • Transparency • Label • Envelope 1 • Rough
Sleep states: • Standby level 1 (no temperature control) • Standby level 2 (high temperature control) • Standby level 3 (middle temperature control) • Standby level 2 (low temperature control) • Middle sleep • Deep sleep • Power off
Remedy:
1. Remove and then reseat the fuser. Make sure there is no residual paper in the fuser. Make sure the device is not located in front of a vent or window where cool air may interfere with the ability of the fuser to heat up. 2. Check the product power source. Make sure the power source meets product requirements. Make sure this is the only device using the circuit. 3. Replace the fuser. 4. Check the connector (J704) between the fuser and the printer. If it is damaged, replace the fuser drive assembly or fuser. 5. If the error persists, replace the low-voltage power supply. 6. If this product has been previously serviced, check the connector (J131) on the DC controller PCA and the connectors (J109 and J110) on the power line between the low-voltage power supply assembly and the fuser.
Code: 50.3X.YZ
Display:
50.WX.YZ Fuser error To continue turn off then on
Description:
High fuser temperature
The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Fuser modes: • Normal.Auto Sense • Normal • Light 1 • Heavy 1 • Heavy 2 • Heavy 3 • Glossy 1 • Glossy 2 • Glossy 3 • Glossy Film • Transparency • Label • Envelope 1 • Rough
Sleep states: • Standby level 1 (no temperature control) • Standby level 2 (high temperature control) • Standby level 3 (middle temperature control) • Standby level 2 (low temperature control) • Middle sleep • Deep sleep • Power off
Remedy:
1. Remove and then reseat the fuser. 2. Check the paper type setting using the product menus and in the printer driver. Make sure that they match and are correct for the type of media being used. 3. Replace the fuser. 4. If the error persists, replace the low-voltage power supply. 5. If this product has been previously serviced, check the connector (J131) on the DC controller PCA.
Code: 50.4X.YZ
Display:
50.WX.YZ Fuser error To continue turn off then on
Description:
Drive circuit fault
The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Fuser modes: • Normal.Auto Sense • Normal • Light 1 • Heavy 1 • Heavy 2 • Heavy 3 • Glossy 1 • Glossy 2 • Glossy 3 • Glossy Film • Transparency • Label • Envelope 1 • Rough
Sleep states: • Standby level 1 (no temperature control) • Standby level 2 (high temperature control) • Standby level 3 (middle temperature control) • Standby level 2 (low temperature control) • Middle sleep • Deep sleep • Power off
Remedy:
1. Check the power source. Make sure the power source meets product requirements. NOTE: If the power source does not meet the power frequency requirement of 43 to 67Hz, the fuser temperature control does not work properly and causes this error. 2. If the error persists, replace the low-voltage power supply. 3. If this product has been previously serviced, check the connector (J21) on the DC controller PCA.
Code: 50.6X.YZ
Display:
50.WX.YZ Fuser error To continue turn off then on
Description:
Open fuser circuit (heating element failure)
The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Fuser modes: • Normal.Auto Sense • Normal • Light 1 • Heavy 1 • Heavy 2 • Heavy 3 • Glossy 1 • Glossy 2 • Glossy 3 • Glossy Film • Transparency • Label • Envelope 1 • Rough
Sleep states: • Standby level 1 (no temperature control) • Standby level 2 (high temperature control) • Standby level 3 (middle temperature control) • Standby level 2 (low temperature control) • Middle sleep • Deep sleep • Power off
Remedy:
1. Remove, and then reseat the fuser. 2. If the error persists, replace the fuser.
Code: 50.7X.YZ
Display:
50.WX.YZ Fuser error To continue turn off then on
Description:
Fuser pressure-release mechanism failure
The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Fuser modes: • Normal.Auto Sense • Normal • Light 1 • Heavy 1 • Heavy 2 • Heavy 3 • Glossy 1 • Glossy 2 • Glossy 3 • Glossy Film • Transparency • Label • Envelope 1 • Rough
Sleep states: • Standby level 1 (no temperature control) • Standby level 2 (high temperature control) • Standby level 3 (middle temperature control) • Standby level 2 (low temperature control) • Middle sleep • Deep sleep • Power off
Remedy:
1. Remove and then reseat the fuser. Make sure there is no residual paper in the fuser. 2. Check the fuser pressure-release sensor flag. If it is damaged, replace the fuser. 3. Use the sensor test in the Manual sensor test to verify that the fuser pressure-release sensor (PS9) is properly functioning. If it is not, replace the fuser gear assembly. 4. Use the fuser pressure-release drive test in the component test to verify that the fuser motor (M4) is properly functioning. If it is not, replace the fuser motor. 5. If the error persists, replace the low-voltage power supply. 6. If this product has been previously serviced, check the connector (J181) on the DC controller PCA.
Code: 50.8X.YZ
Display:
50.WX.YZ Fuser error To continue turn off then on
Description:
Low fuser temperature 2
The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Fuser modes: • Normal.Auto Sense • Normal • Light 1 • Heavy 1 • Heavy 2 • Heavy 3 • Glossy 1 • Glossy 2 • Glossy 3 • Glossy Film • Transparency • Label • Envelope 1 • Rough
Sleep states: • Standby level 1 (no temperature control) • Standby level 2 (high temperature control) • Standby level 3 (middle temperature control) • Standby level 2 (low temperature control) • Middle sleep • Deep sleep • Power off
Remedy:
1. Remove and then reseat the fuser. Make sure there is no residual paper in the fuser. Make sure the device is not located in front of a vent or window where cool air may interfere with the ability of the fuser to heat up. 2. Check the product power source. Make sure the power source meets product requirements. Make sure this is the only device using the circuit. 3. Replace the fuser. 4. Check the connector (J704) between the fuser and the printer. If it is damaged, replace the fuser drive assembly or fuser. 5. If the error persists, replace the low-voltage power supply. 6. If this product has been previously serviced, check the connector (J131) on the DC controller PCA and the connectors (J109 and J110) on the power line between the low-voltage power supply assembly and the fuser.
Code: 50.9X.YZ
Display:
50.WX.YZ Fuser error To continue turn off then on
Description:
High fuser temperature 2
The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Fuser modes: • Normal.Auto Sense • Normal • Light 1 • Heavy 1 • Heavy 2 • Heavy 3 • Glossy 1 • Glossy 2 • Glossy 3 • Glossy Film • Transparency • Label • Envelope 1 • Rough
Sleep states: • Standby level 1 (no temperature control) • Standby level 2 (high temperature control) • Standby level 3 (middle temperature control) • Standby level 2 (low temperature control) • Middle sleep • Deep sleep • Power off
Remedy:
1. Remove and then reseat the fuser. 2. Check the paper type setting using the product menus and in the printer driver. Making sure that they match and are correct for the type of media being used. 3. Replace the fuser. 4. If this product has been previously serviced, check the connector (J131) on the DC controller PCA.
Code: 50.AX.YZ
Display:
50.WX.YZ Fuser error To continue turn off then on
Description:
Low fuser temperature 3
The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Fuser modes: • Normal.Auto Sense • Normal • Light 1 • Heavy 1 • Heavy 2 • Heavy 3 • Glossy 1 • Glossy 2 • Glossy 3 • Glossy Film • Transparency • Label • Envelope 1 • Rough
Sleep states: • Standby level 1 (no temperature control) • Standby level 2 (high temperature control) • Standby level 3 (middle temperature control) • Standby level 2 (low temperature control) • Middle sleep • Deep sleep • Power off
Remedy:
1. Remove and then reseat the fuser. Make sure there is no residual paper in the fuser. Make sure the device is not located in front of a vent or window where cool air may interfere with the ability of the fuser to heat up. 2. Check the product power source. Make sure the power source meets product requirements. Make sure this is the only device using the circuit. 3. Replace the fuser. 4. Check the connector (J704) between the fuser and the printer. If it is damaged, replace the fuser drive assembly or fuser. 5. If this product has been previously serviced, check the connector (J131) on the DC controller PCA and the connectors (J109 and J110) on the power line between the low-voltage power supply assembly and the fuser.
Code: 50.BX.YZ
Display:
50.WX.YZ Fuser error To continue turn off then on
Description:
High fuser temperature 3
The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Fuser modes: • Normal.Auto Sense • Normal • Light 1 • Heavy 1 • Heavy 2 • Heavy 3 • Glossy 1 • Glossy 2 • Glossy 3 • Glossy Film • Transparency • Label • Envelope 1 • Rough
Sleep states: • Standby level 1 (no temperature control) • Standby level 2 (high temperature control) • Standby level 3 (middle temperature control) • Standby level 2 (low temperature control) • Middle sleep • Deep sleep • Power off
Remedy:
1. Remove and then reseat the fuser. 2. Check the paper type setting using the product menus and in the printer driver. Making sure that they match and are correct for the type of media being used. 3. Replace the fuser. 4. Check the connector (J704) between the fuser and the printer. If it is damaged, replace the fuser drive assembly or fuser. 5. If this product has been previously serviced, check the connector (J131) on the DC controller PCA.
Code: 51.00.10
Display:
51.00.YY Error To continue turn off then on
Description:
An error with the laser/scanner assembly has occurred in the product.
Beam detect error
Remedy:
1. Turn the product off, and then on. 2. Check the flat flexible cable (FFC) connections to the laser scanners. 3. Replace the laser scanner.
Code: 51.00.19
Display:
51.00.YY Error To continue turn off then on
Description:
An error with the laser/scanner assembly has occurred in the product.
Laser malfunction
Remedy:
1. Turn the product off, and then on. 2. Check the flat flexible cable (FFC) connections to the laser scanners. 3. Replace the laser scanner.
Code: 51.00.20
Display:
51.00.YY Error To continue turn off then on
Description:
An error with the laser/scanner assembly has occurred in the product.
Black laser scanner error
Remedy:
1. Turn the product off, and then on. 2. Check the flat flexible cable (FFC) connections to the laser scanners. 3. Replace the laser scanner.
Code: 51.00.21
Display:
51.00.YY Error To continue turn off then on
Description:
An error with the laser/scanner assembly has occurred in the product.
Cyan laser scanner error
Remedy:
1. Turn the product off, and then on. 2. Check the flat flexible cable (FFC) connections to the laser scanners. 3. Replace the laser scanner.
Code: 51.00.22
Display:
51.00.YY Error To continue turn off then on
Description:
An error with the laser/scanner assembly has occurred in the product.
Magenta laser scanner error
Remedy:
1. Turn the product off, and then on. 2. Check the flat flexible cable (FFC) connections to the laser scanners. 3. Replace the laser scanner.
Code: 51.00.23
Display:
51.00.YY Error To continue turn off then on
Description:
An error with the laser/scanner assembly has occurred in the product.
Yellow laser scanner error
Remedy:
1. Turn the product off, and then on. 2. Check the flat flexible cable (FFC) connections to the laser scanners. 3. Replace the laser scanner.
Code: 52.00.00
Display:
52.
Description:
Laser/scanner error
Laser/scanner motor startup error
Remedy:
Use the scanner motor (M10) drive test in the component test to test the motor. If the motor does not run, replace the laser/scanner assembly. NOTE: Listen for a high pitched whine from the motor. If the laser/scanner assembly has been removed or replaced, check the connectors (J831 and J832) on the laser-driver PCA and the connectors (J61 and J62) on the DC controller PCA.
Code: 52.20.00
Display:
52.
Description:
Laser/scanner error
Laser/scanner rotation error
Remedy:
Use the scanner motor (M10) drive test in the component test to test the motor. If the motor does not run, replace the laser/scanner assembly. NOTE: Listen for a high pitched whine from the motor. If the laser/scanner assembly has been removed or replaced, check the connectors (J831 and J832) on the laser-driver PCA and the connectors (J61 and J62) on the DC controller PCA.
Code: 54.00.03
Display:
54.XX.YY Error
Description:
A sensor error has occurred.
Environmental sensor failure
Remedy:
1. Turn the product off, and then on. 2. If the environment sensor has been removed or replaced, check the connector (J2) on the environment sensor and the connector (J108) on the DC controller PCA. 3. If the error persists, replace the environment sensor assembly.
Code: 54.00.06
Display:
54.XX.YY Error
Description:
A sensor error has occurred.
Registration density sensor failure
Remedy:
1. Open and close the right door (or turn on and then off the power switch) to perform the color plane registration. 2. If the error persists, replace the registration density sensor assembly.
Code: 54.00.14
Display:
54.XX.YY Error
Description:
A sensor error has occurred.
Registration density sensor failure
Remedy:
1. Open and close the right door (or turn on and then off the power switch) to perform the color plane registration. 2. If the error persists, replace the registration density sensor assembly.
Code: 54.00.19
Display:
54.XX.YY Error
Description:
A sensor error has occurred.
Registration density sensor failure
Remedy:
1. Open and close the right door (or turn on and then off the power switch) to perform the color plane registration. 2. If the error persists, replace the registration density sensor assembly.
Code: 54.01.05
Display:
54.XX.YY Error
Description:
A sensor error has occurred.
Paper sensor is out of calibration range
Remedy:
1. Turn the product off, and then clean the paper sensor with a lint-free cloth. Turn the product on. 2. If the error persists, replace the paper pickup assembly.
Code: 54.06.21
Display:
54.XX.YY Error
Description:
A sensor error has occurred.
Primary laser/scanner beam detect abnormality
Remedy:
1. Turn the product off, and then on. 2. If the error persists, replace the laser/scanner assembly. 3. If the product has had parts removed or replaced, check the connector (J110-C/M or J111-C/M) on the DC controller PCA.
Code: 54.0X.0B
Display:
54.XX.YY Error
Description:
A sensor error has occurred.
Density sensor out of range error or Dhalf calibration failure
X = 0 black, X = 1 cyan, X = 2 magenta, X = 3 yellow
Remedy:
1. Check the supplies status page to make sure the toner cartridges are not past their useful life. 2. Check the ITB for damage. 3. Make sure the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and soft brush. 4. If error persists, replace the registration sensor assembly.
Code: 54.0X.0C
Display:
54.XX.YY Error
Description:
A sensor error has occurred.
Density sensor out of range error or Dhalf calibration failure
X = 0 black, X = 1 cyan, X = 2 magenta, X = 3 yellow
Remedy:
1. Check the supplies status page to make sure the toner cartridges are not past their useful life. 2. Check the ITB for damage. 3. Make sure the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and soft brush. 4. If error persists, replace the registration sensor assembly.
Code: 54.0X.0D
Display:
54.XX.YY Error
Description:
A sensor error has occurred.
Optical memory element abnormal or CPR sensor out of range
X = 0 black, X = 1 cyan, X = 2 magenta, X = 3 yellow
Remedy:
1. Check the supplies status page to make sure the toner cartridges are not past their useful life. 2. Check the ITB for damage. 3. Make sure the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and soft brush. 4. If error persists, replace the registration sensor assembly.
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