hp LaserJet M651dn常見故障代碼描述,英文手冊3
更新時間：2024/10/22 5:25:08,view:111hp打印機HPLaserJetM651dn蘇州hp打印機售后服務(wù)中心客服熱線69616769，蘇州hp售后電話，hp售后網(wǎng)點，維修視頻
Code: 13.D1.Az
Display:
13.D1.Az
Description:
Jam in Left Door This jam occurs when the media stays at the duplex switchback sensor (PS2002) for a designated amount of time after it has reached the duplex switchback sensor (PS2002). Z = Fuser Mode • 13.D1.A2 The fuser is printing in fuser mode Normal. • 13.D1.A3 The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam information digits for specific mode). • 13.D1.A4 The fuser is printing in fuser mode Heavy 1. • 13.D1.A5 The fuser is printing in fuser mode Heavy 2. • 13.D1.A6 The fuser is printing in fuser mode Heavy media 3. • 13.D1.A7 The fuser is printing in fuser mode Glossy media 1. • 13.D1.A8 The fuser is printing in fuser mode Glossy media 2. • 13.D1.A9 The fuser is printing in fuser mode Glossy media 3. • 13.D1.AB The fuser is printing in fuser mode Transparency. • 13.D1.AC The fuser is printing in fuser mode Label.
Remedy:
1. Open the left door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. If the issue persists, remove the fuser and inspect the fuser sleeve, pressure roller, and delivery roller for blockage and/or damage. Replace the fuser as needed. CAUTION: The fuser might be HOT. 4. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 5. Test the Fuser Delivery sensor (PS502) using the Tray/Bin manual sensor test to verify the sensor is functioning correctly. If it is not, replace the fuser. 6. Touch Component Test. 7. Run the Fuser motor DCM1 drive test to verify that the Fuser Drive and Gears are functioning correctly. If they are not, replace the Fuser Drive Assembly. 8. Inspect the Left Door Diverter Assembly. Test the Diverter solenoids SL1 and SL2001 to verify that the diverter is functioning correctly. If it is not, replace the assembly. 9. Test and check the intermediate delivery roller. Replace the face down delivery assembly as needed.
Code: 13.D1.Dz
Display:
13.D1.Dz
Description:
Jam in Left Door This jam occurs when the media does not reach the duplex switchback sensor (PS2002) for a designated amount of time after the fuser output sensor (PS502) sensed the leading edge. Z = Fuser Mode • 13.D1.D2 The fuser is printing in fuser mode Normal. • 13.D1.D3 The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam information digits for specific mode). • 13.D1.D4 The fuser is printing in fuser mode Heavy 1. • 13.D1.D5 The fuser is printing in fuser mode Heavy 2. • 13.D1.D8 The fuser is printing in fuser mode Transparency. • 13.D1.DD The fuser is printing in fuser mode Envelope 1 or Envelope 2 (see the event log secondary jam information digits for specific mode).
Remedy:
Code: 13.D2.Az
Display:
13.D2.Az
Description:
Jam in Left Door This jam occurs when the media stays at the duplex delivery sensor (PS2004) for a designated amount of time after it has reached the duplex delivery sensor (PS2004). • 13.D2.A2 The fuser is printing in fuser mode Normal. • 13.D2.A3 The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam information digits for specific mode). • 13.D2.A4 The fuser is printing in fuser mode Heavy 1. • 13.D2.A5 The fuser is printing in fuser mode Heavy 2. • 13.D2.AB The fuser is printing in fuser mode Transparency. • 13.D2.AD The fuser is printing in fuser mode Envelope 1 or Envelope 2 (see the event log secondary jam information digits for specific mode).
Remedy:
1. Open the left door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. Remove and inspect the duplexer unit. Clear and clean the duplexer as needed. 4. If the issue persists, replace the duplexer.
Code: 13.D2.Dz
Display:
13.D2.Dz
Description:
Jam in Left Door This jam occurs when the media does not reach the duplex delivery sensor (PS2004) in a designated amount of time after the duplex pre-registration sensor (PS2003) sensed the leading edge. • 13.D2.D2 The fuser is printing in fuser mode Normal. • 13.D2.D3 The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam information digits for specific mode). • 13.D2.D4 The fuser is printing in fuser mode Heavy 1. • 13.D2.D5 The fuser is printing in fuser mode Heavy 2. • 13.D2.DB The fuser is printing in fuser mode Transparency. • 13.D2.DD The fuser is printing in fuser mode Envelope 1 or Envelope 2 (see the event log secondary jam information digits for specific mode).
Remedy:
1. Open the left door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. Remove and inspect the duplexer unit. Clear and clean the duplexer as needed. 4. If the issue persists, replace the duplexer.
Code: 13.D2.FF
Display:
13.D2.FF
Description:
Jam in Left Door This jam occurs when residual media is detected at the duplex delivery sensor (PS2004) or the duplex residual sensor (PS2005) at power on.
Remedy:
1. Open the left door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. Remove and inspect the duplexer unit. Clear and clean the duplexer as needed. 4. If the issue persists, replace the duplexer.
Code: 13.D4.Az
Display:
13.D4.Az
Description:
Jam in Left Door This jam occurs when the media stays at the duplex pre-registration sensor (PS2003) for a designated amount of time after it has reached the duplex pre-registration sensor (PS2003). • 13.D4.A2 The fuser is printing in fuser mode Normal. • 13.D4.A3 The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam information digits for specific mode). • 13.D4.A4 The fuser is printing in fuser mode Heavy 1. • 13.D4.A5 The fuser is printing in fuser mode Heavy 2. • 13.D4.AB The fuser is printing in fuser mode Transparency. • 13.D4.AD The fuser is printing in fuser mode Envelope 1 or Envelope 2 (see the event log secondary jam information digits for specific mode).
Remedy:
1. Open the left door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. Remove and inspect the duplexer unit. Clear and clean the duplexer as needed. 4. If the issue persists, replace the duplexer.
Code: 13.D4.Dz
Display:
13.D4.Dz
Description:
Jam in Left Door This jam occurs when the media does not reach the duplex pre-registration sensor (PS2003) in a designated amount of time after the duplex switchback sensor (PS2002) sensed the leading edge. • 13.D4.D2 The fuser is printing in fuser mode Normal. • 13.D4.D3 The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam information digits for specific mode). • 13.D4.D4 The fuser is printing in fuser mode Heavy 1. • 13.D4.D5 The fuser is printing in fuser mode Heavy 2. • 13.D4.DB The fuser is printing in fuser mode Transparency. • 13.D4.DD The fuser is printing in fuser mode Envelope 1 or Envelope 2 (see the event log secondary jam information digits for specific mode).
Remedy:
1. Open the left door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. Remove and inspect the duplexer unit. Clear and clean the duplexer as needed. 4. If the issue persists, replace the duplexer.
Code: 13.E1.Dz
Display:
13.E1.Dz
Description:
Jam in Left Door This jam occurs when the media does not reach the face down bin full sensor (PS1452) in a designated amount of time after the face down output sensor (PS1451) sensed the leading edge. • 13.E1.D2 The fuser is printing in fuser mode Normal. • 13.E1.D3 The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam information digits for specific mode). • 13.E1.D4 The fuser is printing in fuser mode Heavy 1. • 13.E1.D5 The fuser is printing in fuser mode Heavy 2. • 13.E1.DB The fuser is printing in fuser mode Transparency. • 13.E1.DD The fuser is printing in fuser mode Envelope 1 or Envelope 2 (see the event log secondary jam information digits for specific mode).
Remedy:
1. Open the left door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. Reseat the connections to the DC controller. 4. Make sure that the delivery flags move smoothly. 5. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 6. Test the face down bin full sensor (PS1452) using the Tray/Bin manual sensor test to verify the sensor is functioning correctly. If it is not, replace the delivery sensor assembly. 7. Touch Component Test. 8. Inspect the Left Door Diverter Assembly. Test the Diverter solenoids SL1 and SL2001 to verify that the diverter is functioning correctly. 9. Manually toggle the white activation rod in the diverter. Replace the diverter if necessary. 10. If the issue persists, replace the delivery unit.
Code: 13.E1.FF
Display:
13.E1.FF
Description:
Residual Jam - Jam in Left Door This jam occurs when residual media is detected at the face down bin full sensor (PS1452) at power on.
Remedy:
1. Open the left door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. Reseat the connections to the DC controller. 4. Make sure that the delivery flags move smoothly. 5. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 6. Test the face down bin full sensor (PS1452) using the Tray/Bin manual sensor test to verify the sensor is functioning correctly. If it is not, replace the delivery sensor assembly. 7. If the issue persists, replace the delivery unit.
Code: 13.E6.Az
Display:
13.E6.Az
Description:
Jam in Left Door This jam occurs when the media stays at the face down output sensor (PS1451) for a designated amount of time after it has reached the face down output sensor (PS1451). • 13.E6.A2 The fuser is printing in fuser mode Normal. • 13.E6.A3 The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam information digits for specific mode). • 13.E6.A4 The fuser is printing in fuser mode Heavy 1. • 13.E6.A5 The fuser is printing in fuser mode Heavy 2. • 13.E6.AB The fuser is printing in fuser mode Transparency. • 13.E6.AD The fuser is printing in fuser mode Envelope 1 or Envelope 2 (see the event log secondary jam information digits for specific mode).
Remedy:
1. Open the left door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. Reseat the connections to the DC controller. 4. Make sure that the delivery flags move smoothly. 5. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 6. Test the face down bin full sensor (PS1452) using the Tray/Bin manual sensor test to verify the sensor is functioning correctly. 7. If necessary, replace the delivery unit.ng
Code: 13.E6.Dz
Display:
13.E6.Dz
Description:
Jam in Left Door This jam occurs when the media does not reach the face down output sensor (PS1451) in a designated amount of time after the fuser output sensor (PS502) sensed the leading edge. • 13.E6.D2 The fuser is printing in fuser mode Normal. • 13.E6.D3 The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam information digits for specific mode). • 13.E6.D4 The fuser is printing in fuser mode Heavy 1. • 13.E6.D5 The fuser is printing in fuser mode Heavy 2. • 13.E6.DB The fuser is printing in fuser mode Transparency. • 13.E6.DD The fuser is printing in fuser mode Envelope 1 or Envelope 2 (see the event log secondary jam information digits for specific mode).).
Remedy:
1. Open the left door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. Reseat the connections to the DC controller. 4. Make sure that the delivery flags move smoothly. 5. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 6. Test the face down bin full sensor (PS1452) using the Tray/Bin manual sensor test to verify the sensor is functioning correctly. 7. Touch Component Test. 8. Inspect the Left Door Diverter Assembly. Test the Diverter solenoids SL1 and SL2001 to verify that the diverter is functioning correctly. 9. Manually toggle the white activation rod in the diverter. Replace the diverter if necessary. 10. If necessary, replace the delivery assembly.
Code: 13.E6.FF
Display:
13.E6.FF
Description:
Jam in Left Door This jam occurs when residual media is detected at the face down output sensor (PS1451) at power on. This jam code will only be in the event log if it is a residual jam at power on.
Remedy:
1. Open the left door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. Make sure that the delivery flags move smoothly. 4. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 5. Test the face down output sensor (PS1451) using the Tray/Bin manual sensor test to verify the sensor is functioning correctly. 6. If the issue persists, replace the delivery unit.
Code: 13.EA.EE
Display:
13.EA.EE
Description:
Left Door Open Jam This jam occurs when the engine left door (SW6) is opened during printing.
Remedy:
1. Close the lower right door to allow the product to attempt to clear the jam. 2. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 3. Test SW6 using the manual sensor switch test to verify the switch is functioning correctly. 4. If the issue persists, replace SW6.
Code: 13.FF.FF
Display:
13.FF.FF
Description:
Jam in Printer This jam occurs when residual media is detected at the multiple media path sensors. This jam code will only be in the event log if it is a residual jam at power on.
Remedy:
1. Open all the doors and clear all media from the product. 2. Close all the doors to allow the product to attempt to clear the paper path.
Code: 30.01.01
Display:
30.01.01
Description:
The flatbed cover sensor was interrupted.
Remedy:
No action necessary. This error message should automatically clear. If the error persists, open the Scanner Tests to test the Flatbed cover sensor.
Code: 30.01.06
Display:
30.01.06
Description:
Scanner fan error.
Remedy:
1. Turn the product off, and then on again. 2. During the MFP initialization sequence, listen to the fan to determine if it is operating. 3. If the error persists, turn the product off, and then check the fan wire-harness connectors. 4. If the fan is not operating, replace the fan. 5. If the error persists, replace the Scan Control Board (SCB). NOTE: You might want to provide both parts the fan and the SCB to the onsite technician. Have the technician verify that the connector on the scanner controller PCB is firmly seated. Also, make sure that the connection for the fan in the base of the scanner assembly is firmly seated.
Code: 30.01.08
Display:
30.01.08
Description:
The scanner optic failed to return to the home position.
Remedy:
1. Turn the product off, and then on again. 2. Observe the movement of the optics assembly. 3. If the error persists, replace the optic assembly, the scanner motor, or the entire scanner assembly.
Code: 30.01.10
Display:
30.01.10 (event code) Scanner ADF fan error
Description:
The ADF fan is not operating. This fan operates only during the ADF scan process.
Remedy:
1. Turn the product off, and then on again. 2. If the error persists, turn the product off and then check the fan wire-harness connectors. 3. Remove the ADF rear cover and watch the fan during a scan from the ADF. 4. If the fan does not rotate, replace the ADF assembly.
Code: 30.01.14
Display:
30.01.14
Description:
Scanner control board (SCB) EEPROM error.
Remedy:
1. Turn the product off, and then on again. 2. Make sure that all connectors on the SCB are seated fully. 3. Make sure that the MFP has the latest SCB firmware version. 4. Replace the SCB.
Code: 30.01.15
Display:
30.01.15
Description:
Scanner did not initialize (internal error). The scanner failed to be initialized due to an internal error.
Remedy:
1. Turn the product off, and then on again. 2. Verify that all covers are installed correctly and that the ADF and ADF jam cover are closed. 3. Check all sensors on the scanner to ensure they are not blocked. 4. If the error persists, replace the scanner flatbed assembly.
Code: 30.01.18
Display:
30.01.18
Description:
Scanner internal optical sensor error.
Remedy:
1. Turn the product off, and then on again. 2. Make sure that all the connectors on the SCB are seated fully. 3. Make sure that the MFP has the latest SCB firmware version. 4. replace the SCB. 5. If the error persists, replace the optics or the entire scanner unit.
Code: 30.01.19
Display:
30.01.19
Description:
Scanner internal lamp sensor error.
Remedy:
1. Turn the product off, and then on again. 2. Test the lower lamp using the Scanner test located in the Diagnostics menu. 3. Replace the scanner lamp.
Code: 30.01.23
Display:
30.01.23 Scanner calibration failure
Description:
The scanner calibration failed.
Remedy:
1. Turn the product off, and then on again. 2. After the product warms up, repeat the calibration process. 3. If the error persists, replace the scanner.
Code: 30.01.30
Display:
30.01.30
Description:
hp image ASIC error.
Remedy:
Turn the product off, and then on again.
Code: 30.01.32
Display:
30.01.32
Description:
hp image ASIC error.
Remedy:
Turn the product off, and then on again.
Code: 30.01.36
Display:
30.01.36
Description:
Scanner firmware upgrade error.
Remedy:
1. Resend the scanner firmware upgrade. 2. If the error persists, replace the SCB.
Code: 30.01.41
Display:
30.01.41
Description:
The formatter lost connections with the SCB or communication was corrupted.
Remedy:
1. Turn the product off, and then on. 2. Reseat the formatter. 3. Upgrade the firmware. 4. Verify that all cables are connected to the product and to the interconnect board/ formatter and SCB. 5. Verify that the SCB has power. 6. Replace the SCB. 7. Replace the formatter. 8. Replace the interconnect board.
Code: 30.01.42
Display:
30.01.42
Description:
Internal product communication error.
Remedy:
1. Turn the product off, and then on again. 2. If the error persists, turn the product off, and then check the SCB connectors. 3. If the error persists, replace the SCB.
Code: 30.01.43
Display:
30.01.43
Description:
Scan memory error.
Remedy:
1. Turn the product off, and then on again. 2. If the error persists, turn the product off, and then reseat the formatter. 3. If the error persists, replace the formatter.
Code: 30.01.44
Display:
30.01.44
Description:
Internal product communication error.
Remedy:
1. Turn the product off, and then on again. 2. If the error persists, turn the product off, and then check the scanner cable. 3. Upgrade the firmware. 4. If the error persists, turn the product off, and then reseat the formatter. 5. If the error persists, replace the SCB or the formatter.
Code: 30.01.45
Display:
30.01.45
Description:
Internal CPB communication error.
Remedy:
1. Turn the product off, and then on again. 2. If the error persists, turn the product off, and then reseat the formatter. 3. Upgrade the firmware. 4. If the error persists, replace the SCB. 5. If the error persists, replace the formatter.
Code: 30.01.46
Display:
30.01.46
Description:
Internal CPB communication error.
Remedy:
1. Turn the product off, and then on again. 2. If the error persists, turn the product off, and then reseat the formatter. 3. If the error persists, replace the SCB.
Code: 30.01.47
Display:
30.01.47
Description:
Document feeder error.
Remedy:
1. Turn the product off, and then on again. 2. If the error persists, turn the product off, and then check the document feeder wire-harness connectors. 3. If the error persists, replace the document feeder assembly. 4. If the error persists, replace the formatter.
Code: 30.01.48
Display:
30.01.48
Description:
Scanner error.
Remedy:
1. Turn the product off, and then on again. 2. If the error persists, turn the product off, and then check the scanner wire-harness connectors and the scanner power supply fan. 3. If the error persists, replace the scanner power supply or the scanner power supply fan.
Code: 30.01.49
Display:
30.01.49
Description:
Scanner inverter fan error.
Remedy:
1. Turn the product off, and then on again. 2. If the error persists, turn the product off, and then check the scanner wire-harness connectors and the scanner power supply fan. 3. If the error persists, replace the scanner power supply, the scanner power supply fan, or the SCB.
Code: 30.01.50
Display:
30.01.50
Description:
Internal SCB error.
Remedy:
1. Turn the product off, and then on again. 2. If the error persists, replace the SCB.
Code: 30.03.14
Display:
30.03.14
Description:
A non-fatal error has occurred. A scanner EEPROM (NVM) error has occurred.
Remedy:
This is an informational message, and no action is required.
Code: 30.03.20
Display:
30.03.20
Description:
The copy processor board firmware cannot communicate with the PCA on the optical assembly.
Remedy:
1. Turn the product off, and then on again. 2. Verify that the FFC cables between scanner and the SCB are connected. 3. Replace the scanner.
Code: 30.03.22
Display:
30.03.22
Description:
The scan module cannot see the illumination module, or marginal illumination. The optical assembly is not parked under the calibration strip.
Remedy:
1. Turn the product off, and then on again. 2. Upgrade the firmware. 3. Check the service event log for other scanner errors, and then resolve those errors. 4. Check the scan module FFC connection. 5. Replace the scanner. 6. If the error persists, please escalate this problem to your Global Business unit.
Code: 30.03.23
Display:
30.03.23
Description:
The calibration stitching label shifted or there are bad sensors in the scan module.
Remedy:
1. Turn the product off, and then on again. 2. Upgrade the firmware. 3. Replace the scanner.
Code: 30.03.30
Display:
30.03.30
Description:
The SCB cannot communicate with the flatbed scanner motor.
Remedy:
1. Turn the product off, and then on again. As the product turns on, verify that the scan head moves. 2. Verify that the drive belt is in the correct position. 3. Check for a red LED illuminated on the scanner motor. 4. Check the cable connection to the SCB. 5. Replace the scanner.
Code: 30.03.45
Display:
30.03.45
Description:
Scanner control board (SCB) firmware assertion failure. SCB firmware assert controls the scan head motor.
Remedy:
1. Turn the product off, and then on again. 2. Upgrade the firmware. 3. Replace the SCB. 4. Replace the scanner assembly.
Code: 31.01.02
Display:
31.01.02 Jam in document feeder
Description:
‘Jam in document feeder’ occurs when a page is picked, but gets jammed somewhere inside the document feeder.
Remedy:
1. Check the ADF float to verify it is properly positioned a. Push on the float. If properly installed it should spring back. If it does not, verify the latch at the top is snapped into position. b. Check the location of the small Mylar tabs. If the tabs are blocking the paper path, push gently on the tab to place it in the proper position behind the white foam reflector 2. If the 30.01.02 message cannot be cleared, a sensor might still be blocked by a piece of paper. There are two other sensors used to detect media jammed in the document feeder. Continue with the following troubleshooting. Troubleshooting the internal jam sensors There are two other sensors that need to be checked when a 31.01.02 is persistent. The feed sensor is located in the paper path just before the ADF float. The exit sensor is located just after the ADF float. A business card can be used to “flush” the area around the sensors to determine if a scrap of paper or possibly a paper clip is causing a false jam indication. If either sensor is found defective, the ADF must be replaced. a. Open the ADF top cover and insert a business card from above to clear the feed sensor. b. Insert a business card from below to clear the exit sensor.
Code: 31.01.03
Display:
31.01.03 Document feeder pick error
Description:
The document feeder pick (or mis-pick) error occurs when a page cannot be fed from the input tray.
Remedy:
1. Verify that the roller assembly and separation pad are installed correctly. a. Open the top cover of the ADF. b. Push down on the separation pad, and then release it. It should spring back up. If it does not, the spring might be missing. NOTE: The separation pad assembly is mounted to a spring loaded paper access guide, which also moves when pushed down. c. Close the ADF top cover while observing the roller assembly. It will fall against the separation pad, and then pop up when the ADF initializes. 2. Clean the separation pad and rollers. Use a soft, lint-free cloth moistened with water to clean the two rollers and the separation pad. 3. Print a Supplies Status page and verify the remaining life of the Document Feeder Kit. if the remaining life is less than 10%, explain to the customer that the rollers and separation pad are consumables and need to be replaced every 90K pages. 4. Check the stack height in the tray. If the stack height is greater than 7 mm (0.28 in), the originals might get jammed under the feed guides. 5. Verify that the feed guides are not pushed too tightly against the input stack. 6. Check the operation of the registration sensor flag. a. Open the top cover and locate the sensor flag. b. Push down on the flag, and then release it. It should spring back into position. If it does not spring back into position, replace the ADF. c. Close the top cover. 7. Check the input tray. If the clear plastic edge of the input tray is always illuminated with green light, even without paper in the tray, proceed with the following troubleshooting steps. Troubleshooting the internal jam sensors The green LED in the input tray is always on, even when no paper is present. This condition will cause the ADF to continue to pick, even after all the pages have left the input tray. a. Check the ADF ground wire connection at the rear of the scanner. b. If the ground wire is in contact with the CN10 connector test point of the SCB, loosen the screw and move the wire away from the CN10. If the ground wire contacts the CN10 connector test point of the SCB, the formatter will be damaged, resulting in a persistent (will not clear) 31.01.03 document feeder pick error. NOTE: The formatter will have to be replaced. The grounding of the test point results in damage to a component on the formatter, which results in a loss of 3.3v to the SCB.
Code: 31.03.30
Display:
31.03.30
Description:
The document feeder pick motor is not turning.
Remedy:
1. Verify that the paper meets the product specifications. 2. Make sure that the input tray is not overloaded. 3. Check the event log for document feeder errors, and then resolve any errors first. 4. Open and close the top cover to see if the pick motor turns without posting this error. If the motor turns, then the motor is good. 5. Verify that the motor cables are connected. 6. Reseat the document feeder to the SCB. 7. Replace the document feeder.
Code: 31.03.31
Display:
31.03.31
Description:
The document feeder pick motor is not turning.
Remedy:
1. Verify that the paper meets the product specifications. 2. Make sure that the input tray is not overloaded. 3. Check the event log for document feeder errors, and then resolve any errors first. 4. Verify that the motor cables are connected. 5. Reseat the document feeder to the SCB. 6. Replace the document feeder.
Code: 31.03.32
Display:
31.03.32
Description:
The document feeder deskew motor is not turning.
Remedy:
1. Verify that the paper meets the product specifications. 2. Make sure that the input tray is not overloaded. 3. Check the event log for document feeder errors, and then resolve any errors first. 4. Verify that the motor cables are connected. 5. Reseat the ADF to SCB cables. 6. Replace the document feeder.
Code: 31.08.A1
Display:
31.08.A1
Description:
An initialization occurred after an abnormal product shutdown.
Remedy:
No action necessary.
Code: 31.08.A2
Display:
31.08.A2
Description:
A normal shutdown has occurred.
Remedy:
No action necessary.
Code: 31.08.A3
Display:
31.08.A3
Description:
A normal initialization has occurred.
Remedy:
No action necessary.
Code: 31.13.01
Display:
31.13.01
Description:
Paper pick was initiated, but the page didn't did not make it to the pick success sensor.
Remedy:
1. Open the ADF lid, pull sheets back into input tray, and then resume the job. 2. Check the paper guides and make sure that they are set to the correct paper width. 3. Make sure that the input tray is not overloaded. 4. Check the document feeder page count for roller life. 5. Verify that the paper meets the product specifications. 6. Make sure that the ADF roller door is completely closed. 7. Check the event log for 31.03.30 errors, and and then resolve those errors first. 8. Clean the document feeder roller. 9. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests • Scanner Tests 10. Actuate the Pick-Success Sensor. If the sensor does not show functionality when tested, replace the document feeder.
Code: 31.13.02
Display:
31.13.02
Description:
The paper passed the pick success sensor, and then jammed in the document feeder paper path.
Remedy:
1. Clear the paper path and try feeding the page again. 2. Verify that the paper meets the product specifications. 3. Check the paper guides and make sure that they are set to the correct paper width. 4. Verify that the paper path is clear. 5. Check for motor stall 31.03.31 and 31.03.32 errors. 6. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests • Scanner Tests 7. Actuate the Paper-Path Sensor 1. If the sensor does not show functionality when tested, replace the document feeder.e
Code: 31.13.13
Display:
31.13.13
Description:
The jam access door is open.
Remedy:
1. Verify that the jam access cover is closed. 2. Try feeding the paper again. 3. Verify that the flag is not broken off. 4. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests • Scanner Tests 5. Actuate the ADF Jam Cover Sensor. If the sensor does not show functionality when tested, replace the document feeder.
Code: 31.13.14
Display:
31.13.14
Description:
This is a feed jam in the document feeder, and the motor is not turning.
Remedy:
1. Verify that the paper meets the product specifications. 2. Make sure that the document feeder input tray is not overloaded. 3. Check the event log for document feeder errors, and then resolve any errors first. 4. Open and close the top cover to see if the pick motor turns without posting this error. If there is no error, then the motor is good. 5. Verify that the motor cables are connected. 6. Reseat the document feeder to the SCB. 7. Replace the document feeder.
Code: 31.13.15
Display:
31.13.15
Description:
Description This is a duplex refeed jam in the document feeder. The paper jam occurs on the back-side copy. The duplex refeed does not make it to the deskew sensor.
Remedy:
1. Remove the jammed paper. 2. Verify that there is nothing in the paper path of the duplex refeed area. 3. Retry the copy job. 4. Replace the document feeder.
Code: 32.08.XX
Display:
32.08.XX Error Messages
Description:
32.08.A1 Shutdown event-boot after abnormal shutdown 32.08.A2 Boot from normal shutdown event 32.08.A3 Regular boot event
Remedy:
No action necessary.
Display:
13.D1.Az
Description:
Jam in Left Door This jam occurs when the media stays at the duplex switchback sensor (PS2002) for a designated amount of time after it has reached the duplex switchback sensor (PS2002). Z = Fuser Mode • 13.D1.A2 The fuser is printing in fuser mode Normal. • 13.D1.A3 The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam information digits for specific mode). • 13.D1.A4 The fuser is printing in fuser mode Heavy 1. • 13.D1.A5 The fuser is printing in fuser mode Heavy 2. • 13.D1.A6 The fuser is printing in fuser mode Heavy media 3. • 13.D1.A7 The fuser is printing in fuser mode Glossy media 1. • 13.D1.A8 The fuser is printing in fuser mode Glossy media 2. • 13.D1.A9 The fuser is printing in fuser mode Glossy media 3. • 13.D1.AB The fuser is printing in fuser mode Transparency. • 13.D1.AC The fuser is printing in fuser mode Label.
Remedy:
1. Open the left door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. If the issue persists, remove the fuser and inspect the fuser sleeve, pressure roller, and delivery roller for blockage and/or damage. Replace the fuser as needed. CAUTION: The fuser might be HOT. 4. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 5. Test the Fuser Delivery sensor (PS502) using the Tray/Bin manual sensor test to verify the sensor is functioning correctly. If it is not, replace the fuser. 6. Touch Component Test. 7. Run the Fuser motor DCM1 drive test to verify that the Fuser Drive and Gears are functioning correctly. If they are not, replace the Fuser Drive Assembly. 8. Inspect the Left Door Diverter Assembly. Test the Diverter solenoids SL1 and SL2001 to verify that the diverter is functioning correctly. If it is not, replace the assembly. 9. Test and check the intermediate delivery roller. Replace the face down delivery assembly as needed.
Code: 13.D1.Dz
Display:
13.D1.Dz
Description:
Jam in Left Door This jam occurs when the media does not reach the duplex switchback sensor (PS2002) for a designated amount of time after the fuser output sensor (PS502) sensed the leading edge. Z = Fuser Mode • 13.D1.D2 The fuser is printing in fuser mode Normal. • 13.D1.D3 The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam information digits for specific mode). • 13.D1.D4 The fuser is printing in fuser mode Heavy 1. • 13.D1.D5 The fuser is printing in fuser mode Heavy 2. • 13.D1.D8 The fuser is printing in fuser mode Transparency. • 13.D1.DD The fuser is printing in fuser mode Envelope 1 or Envelope 2 (see the event log secondary jam information digits for specific mode).
Remedy:
Code: 13.D2.Az
Display:
13.D2.Az
Description:
Jam in Left Door This jam occurs when the media stays at the duplex delivery sensor (PS2004) for a designated amount of time after it has reached the duplex delivery sensor (PS2004). • 13.D2.A2 The fuser is printing in fuser mode Normal. • 13.D2.A3 The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam information digits for specific mode). • 13.D2.A4 The fuser is printing in fuser mode Heavy 1. • 13.D2.A5 The fuser is printing in fuser mode Heavy 2. • 13.D2.AB The fuser is printing in fuser mode Transparency. • 13.D2.AD The fuser is printing in fuser mode Envelope 1 or Envelope 2 (see the event log secondary jam information digits for specific mode).
Remedy:
1. Open the left door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. Remove and inspect the duplexer unit. Clear and clean the duplexer as needed. 4. If the issue persists, replace the duplexer.
Code: 13.D2.Dz
Display:
13.D2.Dz
Description:
Jam in Left Door This jam occurs when the media does not reach the duplex delivery sensor (PS2004) in a designated amount of time after the duplex pre-registration sensor (PS2003) sensed the leading edge. • 13.D2.D2 The fuser is printing in fuser mode Normal. • 13.D2.D3 The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam information digits for specific mode). • 13.D2.D4 The fuser is printing in fuser mode Heavy 1. • 13.D2.D5 The fuser is printing in fuser mode Heavy 2. • 13.D2.DB The fuser is printing in fuser mode Transparency. • 13.D2.DD The fuser is printing in fuser mode Envelope 1 or Envelope 2 (see the event log secondary jam information digits for specific mode).
Remedy:
1. Open the left door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. Remove and inspect the duplexer unit. Clear and clean the duplexer as needed. 4. If the issue persists, replace the duplexer.
Code: 13.D2.FF
Display:
13.D2.FF
Description:
Jam in Left Door This jam occurs when residual media is detected at the duplex delivery sensor (PS2004) or the duplex residual sensor (PS2005) at power on.
Remedy:
1. Open the left door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. Remove and inspect the duplexer unit. Clear and clean the duplexer as needed. 4. If the issue persists, replace the duplexer.
Code: 13.D4.Az
Display:
13.D4.Az
Description:
Jam in Left Door This jam occurs when the media stays at the duplex pre-registration sensor (PS2003) for a designated amount of time after it has reached the duplex pre-registration sensor (PS2003). • 13.D4.A2 The fuser is printing in fuser mode Normal. • 13.D4.A3 The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam information digits for specific mode). • 13.D4.A4 The fuser is printing in fuser mode Heavy 1. • 13.D4.A5 The fuser is printing in fuser mode Heavy 2. • 13.D4.AB The fuser is printing in fuser mode Transparency. • 13.D4.AD The fuser is printing in fuser mode Envelope 1 or Envelope 2 (see the event log secondary jam information digits for specific mode).
Remedy:
1. Open the left door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. Remove and inspect the duplexer unit. Clear and clean the duplexer as needed. 4. If the issue persists, replace the duplexer.
Code: 13.D4.Dz
Display:
13.D4.Dz
Description:
Jam in Left Door This jam occurs when the media does not reach the duplex pre-registration sensor (PS2003) in a designated amount of time after the duplex switchback sensor (PS2002) sensed the leading edge. • 13.D4.D2 The fuser is printing in fuser mode Normal. • 13.D4.D3 The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam information digits for specific mode). • 13.D4.D4 The fuser is printing in fuser mode Heavy 1. • 13.D4.D5 The fuser is printing in fuser mode Heavy 2. • 13.D4.DB The fuser is printing in fuser mode Transparency. • 13.D4.DD The fuser is printing in fuser mode Envelope 1 or Envelope 2 (see the event log secondary jam information digits for specific mode).
Remedy:
1. Open the left door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. Remove and inspect the duplexer unit. Clear and clean the duplexer as needed. 4. If the issue persists, replace the duplexer.
Code: 13.E1.Dz
Display:
13.E1.Dz
Description:
Jam in Left Door This jam occurs when the media does not reach the face down bin full sensor (PS1452) in a designated amount of time after the face down output sensor (PS1451) sensed the leading edge. • 13.E1.D2 The fuser is printing in fuser mode Normal. • 13.E1.D3 The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam information digits for specific mode). • 13.E1.D4 The fuser is printing in fuser mode Heavy 1. • 13.E1.D5 The fuser is printing in fuser mode Heavy 2. • 13.E1.DB The fuser is printing in fuser mode Transparency. • 13.E1.DD The fuser is printing in fuser mode Envelope 1 or Envelope 2 (see the event log secondary jam information digits for specific mode).
Remedy:
1. Open the left door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. Reseat the connections to the DC controller. 4. Make sure that the delivery flags move smoothly. 5. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 6. Test the face down bin full sensor (PS1452) using the Tray/Bin manual sensor test to verify the sensor is functioning correctly. If it is not, replace the delivery sensor assembly. 7. Touch Component Test. 8. Inspect the Left Door Diverter Assembly. Test the Diverter solenoids SL1 and SL2001 to verify that the diverter is functioning correctly. 9. Manually toggle the white activation rod in the diverter. Replace the diverter if necessary. 10. If the issue persists, replace the delivery unit.
Code: 13.E1.FF
Display:
13.E1.FF
Description:
Residual Jam - Jam in Left Door This jam occurs when residual media is detected at the face down bin full sensor (PS1452) at power on.
Remedy:
1. Open the left door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. Reseat the connections to the DC controller. 4. Make sure that the delivery flags move smoothly. 5. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 6. Test the face down bin full sensor (PS1452) using the Tray/Bin manual sensor test to verify the sensor is functioning correctly. If it is not, replace the delivery sensor assembly. 7. If the issue persists, replace the delivery unit.
Code: 13.E6.Az
Display:
13.E6.Az
Description:
Jam in Left Door This jam occurs when the media stays at the face down output sensor (PS1451) for a designated amount of time after it has reached the face down output sensor (PS1451). • 13.E6.A2 The fuser is printing in fuser mode Normal. • 13.E6.A3 The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam information digits for specific mode). • 13.E6.A4 The fuser is printing in fuser mode Heavy 1. • 13.E6.A5 The fuser is printing in fuser mode Heavy 2. • 13.E6.AB The fuser is printing in fuser mode Transparency. • 13.E6.AD The fuser is printing in fuser mode Envelope 1 or Envelope 2 (see the event log secondary jam information digits for specific mode).
Remedy:
1. Open the left door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. Reseat the connections to the DC controller. 4. Make sure that the delivery flags move smoothly. 5. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 6. Test the face down bin full sensor (PS1452) using the Tray/Bin manual sensor test to verify the sensor is functioning correctly. 7. If necessary, replace the delivery unit.ng
Code: 13.E6.Dz
Display:
13.E6.Dz
Description:
Jam in Left Door This jam occurs when the media does not reach the face down output sensor (PS1451) in a designated amount of time after the fuser output sensor (PS502) sensed the leading edge. • 13.E6.D2 The fuser is printing in fuser mode Normal. • 13.E6.D3 The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam information digits for specific mode). • 13.E6.D4 The fuser is printing in fuser mode Heavy 1. • 13.E6.D5 The fuser is printing in fuser mode Heavy 2. • 13.E6.DB The fuser is printing in fuser mode Transparency. • 13.E6.DD The fuser is printing in fuser mode Envelope 1 or Envelope 2 (see the event log secondary jam information digits for specific mode).).
Remedy:
1. Open the left door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. Reseat the connections to the DC controller. 4. Make sure that the delivery flags move smoothly. 5. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 6. Test the face down bin full sensor (PS1452) using the Tray/Bin manual sensor test to verify the sensor is functioning correctly. 7. Touch Component Test. 8. Inspect the Left Door Diverter Assembly. Test the Diverter solenoids SL1 and SL2001 to verify that the diverter is functioning correctly. 9. Manually toggle the white activation rod in the diverter. Replace the diverter if necessary. 10. If necessary, replace the delivery assembly.
Code: 13.E6.FF
Display:
13.E6.FF
Description:
Jam in Left Door This jam occurs when residual media is detected at the face down output sensor (PS1451) at power on. This jam code will only be in the event log if it is a residual jam at power on.
Remedy:
1. Open the left door and clear the jam in the indicated area. 2. Close the door to allow the product to attempt to clear the jam. 3. Make sure that the delivery flags move smoothly. 4. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 5. Test the face down output sensor (PS1451) using the Tray/Bin manual sensor test to verify the sensor is functioning correctly. 6. If the issue persists, replace the delivery unit.
Code: 13.EA.EE
Display:
13.EA.EE
Description:
Left Door Open Jam This jam occurs when the engine left door (SW6) is opened during printing.
Remedy:
1. Close the lower right door to allow the product to attempt to clear the jam. 2. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 3. Test SW6 using the manual sensor switch test to verify the switch is functioning correctly. 4. If the issue persists, replace SW6.
Code: 13.FF.FF
Display:
13.FF.FF
Description:
Jam in Printer This jam occurs when residual media is detected at the multiple media path sensors. This jam code will only be in the event log if it is a residual jam at power on.
Remedy:
1. Open all the doors and clear all media from the product. 2. Close all the doors to allow the product to attempt to clear the paper path.
Code: 30.01.01
Display:
30.01.01
Description:
The flatbed cover sensor was interrupted.
Remedy:
No action necessary. This error message should automatically clear. If the error persists, open the Scanner Tests to test the Flatbed cover sensor.
Code: 30.01.06
Display:
30.01.06
Description:
Scanner fan error.
Remedy:
1. Turn the product off, and then on again. 2. During the MFP initialization sequence, listen to the fan to determine if it is operating. 3. If the error persists, turn the product off, and then check the fan wire-harness connectors. 4. If the fan is not operating, replace the fan. 5. If the error persists, replace the Scan Control Board (SCB). NOTE: You might want to provide both parts the fan and the SCB to the onsite technician. Have the technician verify that the connector on the scanner controller PCB is firmly seated. Also, make sure that the connection for the fan in the base of the scanner assembly is firmly seated.
Code: 30.01.08
Display:
30.01.08
Description:
The scanner optic failed to return to the home position.
Remedy:
1. Turn the product off, and then on again. 2. Observe the movement of the optics assembly. 3. If the error persists, replace the optic assembly, the scanner motor, or the entire scanner assembly.
Code: 30.01.10
Display:
30.01.10 (event code) Scanner ADF fan error
Description:
The ADF fan is not operating. This fan operates only during the ADF scan process.
Remedy:
1. Turn the product off, and then on again. 2. If the error persists, turn the product off and then check the fan wire-harness connectors. 3. Remove the ADF rear cover and watch the fan during a scan from the ADF. 4. If the fan does not rotate, replace the ADF assembly.
Code: 30.01.14
Display:
30.01.14
Description:
Scanner control board (SCB) EEPROM error.
Remedy:
1. Turn the product off, and then on again. 2. Make sure that all connectors on the SCB are seated fully. 3. Make sure that the MFP has the latest SCB firmware version. 4. Replace the SCB.
Code: 30.01.15
Display:
30.01.15
Description:
Scanner did not initialize (internal error). The scanner failed to be initialized due to an internal error.
Remedy:
1. Turn the product off, and then on again. 2. Verify that all covers are installed correctly and that the ADF and ADF jam cover are closed. 3. Check all sensors on the scanner to ensure they are not blocked. 4. If the error persists, replace the scanner flatbed assembly.
Code: 30.01.18
Display:
30.01.18
Description:
Scanner internal optical sensor error.
Remedy:
1. Turn the product off, and then on again. 2. Make sure that all the connectors on the SCB are seated fully. 3. Make sure that the MFP has the latest SCB firmware version. 4. replace the SCB. 5. If the error persists, replace the optics or the entire scanner unit.
Code: 30.01.19
Display:
30.01.19
Description:
Scanner internal lamp sensor error.
Remedy:
1. Turn the product off, and then on again. 2. Test the lower lamp using the Scanner test located in the Diagnostics menu. 3. Replace the scanner lamp.
Code: 30.01.23
Display:
30.01.23 Scanner calibration failure
Description:
The scanner calibration failed.
Remedy:
1. Turn the product off, and then on again. 2. After the product warms up, repeat the calibration process. 3. If the error persists, replace the scanner.
Code: 30.01.30
Display:
30.01.30
Description:
hp image ASIC error.
Remedy:
Turn the product off, and then on again.
Code: 30.01.32
Display:
30.01.32
Description:
hp image ASIC error.
Remedy:
Turn the product off, and then on again.
Code: 30.01.36
Display:
30.01.36
Description:
Scanner firmware upgrade error.
Remedy:
1. Resend the scanner firmware upgrade. 2. If the error persists, replace the SCB.
Code: 30.01.41
Display:
30.01.41
Description:
The formatter lost connections with the SCB or communication was corrupted.
Remedy:
1. Turn the product off, and then on. 2. Reseat the formatter. 3. Upgrade the firmware. 4. Verify that all cables are connected to the product and to the interconnect board/ formatter and SCB. 5. Verify that the SCB has power. 6. Replace the SCB. 7. Replace the formatter. 8. Replace the interconnect board.
Code: 30.01.42
Display:
30.01.42
Description:
Internal product communication error.
Remedy:
1. Turn the product off, and then on again. 2. If the error persists, turn the product off, and then check the SCB connectors. 3. If the error persists, replace the SCB.
Code: 30.01.43
Display:
30.01.43
Description:
Scan memory error.
Remedy:
1. Turn the product off, and then on again. 2. If the error persists, turn the product off, and then reseat the formatter. 3. If the error persists, replace the formatter.
Code: 30.01.44
Display:
30.01.44
Description:
Internal product communication error.
Remedy:
1. Turn the product off, and then on again. 2. If the error persists, turn the product off, and then check the scanner cable. 3. Upgrade the firmware. 4. If the error persists, turn the product off, and then reseat the formatter. 5. If the error persists, replace the SCB or the formatter.
Code: 30.01.45
Display:
30.01.45
Description:
Internal CPB communication error.
Remedy:
1. Turn the product off, and then on again. 2. If the error persists, turn the product off, and then reseat the formatter. 3. Upgrade the firmware. 4. If the error persists, replace the SCB. 5. If the error persists, replace the formatter.
Code: 30.01.46
Display:
30.01.46
Description:
Internal CPB communication error.
Remedy:
1. Turn the product off, and then on again. 2. If the error persists, turn the product off, and then reseat the formatter. 3. If the error persists, replace the SCB.
Code: 30.01.47
Display:
30.01.47
Description:
Document feeder error.
Remedy:
1. Turn the product off, and then on again. 2. If the error persists, turn the product off, and then check the document feeder wire-harness connectors. 3. If the error persists, replace the document feeder assembly. 4. If the error persists, replace the formatter.
Code: 30.01.48
Display:
30.01.48
Description:
Scanner error.
Remedy:
1. Turn the product off, and then on again. 2. If the error persists, turn the product off, and then check the scanner wire-harness connectors and the scanner power supply fan. 3. If the error persists, replace the scanner power supply or the scanner power supply fan.
Code: 30.01.49
Display:
30.01.49
Description:
Scanner inverter fan error.
Remedy:
1. Turn the product off, and then on again. 2. If the error persists, turn the product off, and then check the scanner wire-harness connectors and the scanner power supply fan. 3. If the error persists, replace the scanner power supply, the scanner power supply fan, or the SCB.
Code: 30.01.50
Display:
30.01.50
Description:
Internal SCB error.
Remedy:
1. Turn the product off, and then on again. 2. If the error persists, replace the SCB.
Code: 30.03.14
Display:
30.03.14
Description:
A non-fatal error has occurred. A scanner EEPROM (NVM) error has occurred.
Remedy:
This is an informational message, and no action is required.
Code: 30.03.20
Display:
30.03.20
Description:
The copy processor board firmware cannot communicate with the PCA on the optical assembly.
Remedy:
1. Turn the product off, and then on again. 2. Verify that the FFC cables between scanner and the SCB are connected. 3. Replace the scanner.
Code: 30.03.22
Display:
30.03.22
Description:
The scan module cannot see the illumination module, or marginal illumination. The optical assembly is not parked under the calibration strip.
Remedy:
1. Turn the product off, and then on again. 2. Upgrade the firmware. 3. Check the service event log for other scanner errors, and then resolve those errors. 4. Check the scan module FFC connection. 5. Replace the scanner. 6. If the error persists, please escalate this problem to your Global Business unit.
Code: 30.03.23
Display:
30.03.23
Description:
The calibration stitching label shifted or there are bad sensors in the scan module.
Remedy:
1. Turn the product off, and then on again. 2. Upgrade the firmware. 3. Replace the scanner.
Code: 30.03.30
Display:
30.03.30
Description:
The SCB cannot communicate with the flatbed scanner motor.
Remedy:
1. Turn the product off, and then on again. As the product turns on, verify that the scan head moves. 2. Verify that the drive belt is in the correct position. 3. Check for a red LED illuminated on the scanner motor. 4. Check the cable connection to the SCB. 5. Replace the scanner.
Code: 30.03.45
Display:
30.03.45
Description:
Scanner control board (SCB) firmware assertion failure. SCB firmware assert controls the scan head motor.
Remedy:
1. Turn the product off, and then on again. 2. Upgrade the firmware. 3. Replace the SCB. 4. Replace the scanner assembly.
Code: 31.01.02
Display:
31.01.02 Jam in document feeder
Description:
‘Jam in document feeder’ occurs when a page is picked, but gets jammed somewhere inside the document feeder.
Remedy:
1. Check the ADF float to verify it is properly positioned a. Push on the float. If properly installed it should spring back. If it does not, verify the latch at the top is snapped into position. b. Check the location of the small Mylar tabs. If the tabs are blocking the paper path, push gently on the tab to place it in the proper position behind the white foam reflector 2. If the 30.01.02 message cannot be cleared, a sensor might still be blocked by a piece of paper. There are two other sensors used to detect media jammed in the document feeder. Continue with the following troubleshooting. Troubleshooting the internal jam sensors There are two other sensors that need to be checked when a 31.01.02 is persistent. The feed sensor is located in the paper path just before the ADF float. The exit sensor is located just after the ADF float. A business card can be used to “flush” the area around the sensors to determine if a scrap of paper or possibly a paper clip is causing a false jam indication. If either sensor is found defective, the ADF must be replaced. a. Open the ADF top cover and insert a business card from above to clear the feed sensor. b. Insert a business card from below to clear the exit sensor.
Code: 31.01.03
Display:
31.01.03 Document feeder pick error
Description:
The document feeder pick (or mis-pick) error occurs when a page cannot be fed from the input tray.
Remedy:
1. Verify that the roller assembly and separation pad are installed correctly. a. Open the top cover of the ADF. b. Push down on the separation pad, and then release it. It should spring back up. If it does not, the spring might be missing. NOTE: The separation pad assembly is mounted to a spring loaded paper access guide, which also moves when pushed down. c. Close the ADF top cover while observing the roller assembly. It will fall against the separation pad, and then pop up when the ADF initializes. 2. Clean the separation pad and rollers. Use a soft, lint-free cloth moistened with water to clean the two rollers and the separation pad. 3. Print a Supplies Status page and verify the remaining life of the Document Feeder Kit. if the remaining life is less than 10%, explain to the customer that the rollers and separation pad are consumables and need to be replaced every 90K pages. 4. Check the stack height in the tray. If the stack height is greater than 7 mm (0.28 in), the originals might get jammed under the feed guides. 5. Verify that the feed guides are not pushed too tightly against the input stack. 6. Check the operation of the registration sensor flag. a. Open the top cover and locate the sensor flag. b. Push down on the flag, and then release it. It should spring back into position. If it does not spring back into position, replace the ADF. c. Close the top cover. 7. Check the input tray. If the clear plastic edge of the input tray is always illuminated with green light, even without paper in the tray, proceed with the following troubleshooting steps. Troubleshooting the internal jam sensors The green LED in the input tray is always on, even when no paper is present. This condition will cause the ADF to continue to pick, even after all the pages have left the input tray. a. Check the ADF ground wire connection at the rear of the scanner. b. If the ground wire is in contact with the CN10 connector test point of the SCB, loosen the screw and move the wire away from the CN10. If the ground wire contacts the CN10 connector test point of the SCB, the formatter will be damaged, resulting in a persistent (will not clear) 31.01.03 document feeder pick error. NOTE: The formatter will have to be replaced. The grounding of the test point results in damage to a component on the formatter, which results in a loss of 3.3v to the SCB.
Code: 31.03.30
Display:
31.03.30
Description:
The document feeder pick motor is not turning.
Remedy:
1. Verify that the paper meets the product specifications. 2. Make sure that the input tray is not overloaded. 3. Check the event log for document feeder errors, and then resolve any errors first. 4. Open and close the top cover to see if the pick motor turns without posting this error. If the motor turns, then the motor is good. 5. Verify that the motor cables are connected. 6. Reseat the document feeder to the SCB. 7. Replace the document feeder.
Code: 31.03.31
Display:
31.03.31
Description:
The document feeder pick motor is not turning.
Remedy:
1. Verify that the paper meets the product specifications. 2. Make sure that the input tray is not overloaded. 3. Check the event log for document feeder errors, and then resolve any errors first. 4. Verify that the motor cables are connected. 5. Reseat the document feeder to the SCB. 6. Replace the document feeder.
Code: 31.03.32
Display:
31.03.32
Description:
The document feeder deskew motor is not turning.
Remedy:
1. Verify that the paper meets the product specifications. 2. Make sure that the input tray is not overloaded. 3. Check the event log for document feeder errors, and then resolve any errors first. 4. Verify that the motor cables are connected. 5. Reseat the ADF to SCB cables. 6. Replace the document feeder.
Code: 31.08.A1
Display:
31.08.A1
Description:
An initialization occurred after an abnormal product shutdown.
Remedy:
No action necessary.
Code: 31.08.A2
Display:
31.08.A2
Description:
A normal shutdown has occurred.
Remedy:
No action necessary.
Code: 31.08.A3
Display:
31.08.A3
Description:
A normal initialization has occurred.
Remedy:
No action necessary.
Code: 31.13.01
Display:
31.13.01
Description:
Paper pick was initiated, but the page didn't did not make it to the pick success sensor.
Remedy:
1. Open the ADF lid, pull sheets back into input tray, and then resume the job. 2. Check the paper guides and make sure that they are set to the correct paper width. 3. Make sure that the input tray is not overloaded. 4. Check the document feeder page count for roller life. 5. Verify that the paper meets the product specifications. 6. Make sure that the ADF roller door is completely closed. 7. Check the event log for 31.03.30 errors, and and then resolve those errors first. 8. Clean the document feeder roller. 9. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests • Scanner Tests 10. Actuate the Pick-Success Sensor. If the sensor does not show functionality when tested, replace the document feeder.
Code: 31.13.02
Display:
31.13.02
Description:
The paper passed the pick success sensor, and then jammed in the document feeder paper path.
Remedy:
1. Clear the paper path and try feeding the page again. 2. Verify that the paper meets the product specifications. 3. Check the paper guides and make sure that they are set to the correct paper width. 4. Verify that the paper path is clear. 5. Check for motor stall 31.03.31 and 31.03.32 errors. 6. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests • Scanner Tests 7. Actuate the Paper-Path Sensor 1. If the sensor does not show functionality when tested, replace the document feeder.e
Code: 31.13.13
Display:
31.13.13
Description:
The jam access door is open.
Remedy:
1. Verify that the jam access cover is closed. 2. Try feeding the paper again. 3. Verify that the flag is not broken off. 4. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests • Scanner Tests 5. Actuate the ADF Jam Cover Sensor. If the sensor does not show functionality when tested, replace the document feeder.
Code: 31.13.14
Display:
31.13.14
Description:
This is a feed jam in the document feeder, and the motor is not turning.
Remedy:
1. Verify that the paper meets the product specifications. 2. Make sure that the document feeder input tray is not overloaded. 3. Check the event log for document feeder errors, and then resolve any errors first. 4. Open and close the top cover to see if the pick motor turns without posting this error. If there is no error, then the motor is good. 5. Verify that the motor cables are connected. 6. Reseat the document feeder to the SCB. 7. Replace the document feeder.
Code: 31.13.15
Display:
31.13.15
Description:
Description This is a duplex refeed jam in the document feeder. The paper jam occurs on the back-side copy. The duplex refeed does not make it to the deskew sensor.
Remedy:
1. Remove the jammed paper. 2. Verify that there is nothing in the paper path of the duplex refeed area. 3. Retry the copy job. 4. Replace the document feeder.
Code: 32.08.XX
Display:
32.08.XX Error Messages
Description:
32.08.A1 Shutdown event-boot after abnormal shutdown 32.08.A2 Boot from normal shutdown event 32.08.A3 Regular boot event
Remedy:
No action necessary.
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