hp Color LaserJet CP3525常見故障代碼描述,英文手冊2
更新時(shí)間：2025/1/26 1:10:35,view:184hp打印機(jī)HPColorLaserJetCP3525蘇州hp打印機(jī)售后服務(wù)中心客服熱線69616769，蘇州hp售后電話，hp售后網(wǎng)點(diǎn)，維修視頻
Code: 51.21
Display:
51.21 ERROR
Description:
The black laser (51.20) or cyan laser (51.21) has experienced an error.
Remedy:
1. Reconnect the connectors of the laser driver PCA (J503) and the DC controller PCA (J111). 2. Replace the cyan/black laser scanner.
Code: 51.22
Display:
51.22 ERROR
Description:
The magenta laser (51.22) or yellow laser (51.23) has experienced an error.
Remedy:
1. Reconnect the connectors of the laser driver PCA (J501) and the DC controller PCA (J110). 2. Replace the yellow/magenta laserscanner.
Code: 51.23
Display:
51.23 ERROR
Description:
The magenta laser (51.22) or yellow laser (51.23) has experienced an error.
Remedy:
1. Reconnect the connectors of the laser driver PCA (J501) and the DC controller PCA (J110). 2. Replace the yellow/magenta laserscanner.
Code: 51.XY
Display:
51.XY ERROR
Description:
A printer error has occurred.¬
Remedy:
Turn the product off then on.¬
Code: 52.00
Display:
52.00 ERROR
Description:
The scanner has experienced a startup error.
Remedy:
1. Perform the laser scanner component tests in the DIAGNOSTICS menu. 2. Depending on the test results, perform one of the following steps: • If the cyan or black component tests showed a startup failure, reconnect the connectors (J503) on the laser PCA and (J106 and J111) on DC controller PCA . • If the yellow or magenta component tests showed a startup failure, reconnect the connectors (J501) on the laser PCA and (J106 and J110) on the DC controller PCA. 3. Replace the cyan/black laser scanner or the yellow/magenta laser-scanner
Code: 52.20
Display:
52.20 ERROR
Description:
The scanner has experienced a rotational error.
Remedy:
1. Perform the laser scanner component tests in the DIAGNOSTICS menu. 2. Depending on the test results, perform one of the following steps: • If the cyan or black component tests showed a startup failure, reconnect the connectors (J503) on the laser PCA and (J106 and J111) on DC controller PCA . • If the yellow or magenta component tests showed a startup failure, reconnect the connectors (J501) on the laser PCA and (J106 and J110) on the DC controller PCA. 3. Replace the cyan/black laser scanner or the yellow/magenta laser scanner.
Code: 52.XY
Display:
52.XY ERROR
Description:
A printer error has occurred.
Remedy:
Turn the power off then on.
Code: 53.XY.ZZ
Display:
53.XY.ZZ CHECK RAM DIMM SLOT X
Description:
A RAM DIMM error has occurred. X=1 slot toward the outside of the formatter board. X=2 is the slot closest to the hard disc.
Remedy:
Reseat the RAM DIMM in slot. Replace the RAM DIMM if the error persists.
Code: 54.01
Display:
54.01 ERROR
Description:
The environment sensor has experienced an error.
Remedy:
1. Reconnect the connector of the DC controller PCA (J115). 2. Replace the environmental sensor.
Code: 54.XX
Display:
54.XX ERROR
Description:
Error requires that the product be turned off then on.
Remedy:
Turn the product off, and then turn the product on.
Code: 55.00.00
Display:
55.00.00 DC CONTROLLER ERROR
Description:
The DC controller has experienced a communication error.
Remedy:
1. Turn the product off, and then turn the product on. 2. If this message persists, replace the DC controller PCA.
Code: 55.01.YY
Display:
55.01.YY DC CONTROLLER ERROR
Description:
The DC controller has experienced a memory error.
Remedy:
1. Turn the product off, and then turn the product on. 2. If this message persists, replace the DC controller PCA.
Code: 55.XX.YY
Display:
55.XX.YY DC CONTROLLER ERROR
Description:
The engine is not communicating with the formatter.
• 55.02.YY: Outgoing parity error • 55.03.YY: No engine response • 55.04.YY: Communications time out • 55.05.YY: Printer erro
Remedy:
1. Turn the product off, and then turn the product on. 2. If the error persists, replace the DC Controller.
Code: 56.01
Display:
56.01 ILLEGAL INPUT PRINTER ERROR
Description:
The product has performed an illegal input.
Remedy:
Turn the product off, and then turn the product on.
Code: 56.02
Display:
56.02 ERROR
Description:
The product has experienced an output error.
Remedy:
1. Follow the solutions for BAD DUPLEXER CONNECTION or BAD OPTIONAL TRAY CONNECTION.
Code: 56.X
Display:
56.X ERROR
Description:
A temporary printing error has occurred.
Remedy:
Turn the product off, and then turn the product on.
Code: 57.03
Display:
57.03 ERROR
Description:
The delivery fan (FM3) has experienced an error.
Remedy:
1. Reconnect the connectors J27 to J262 on the high-voltage power supply and J138 on the DC controller PCA. 2. Measure the voltage between the connector J262-1 and J262-3 on the high-voltage power supply (lower) soon after the product is turned on. If the voltage changes from 0 V to approximately 24 V, replace the delivery fan.
Code: 57.04
Display:
57.04 ERROR
Description:
The power supply fan (FM1) is defective.
Remedy:
1. Reconnect the connectors J119 on the DC controller PCA. 2. Measure the voltage between the connector J262-1 and J262-3 on the high-voltage power supply (lower) soon after the product is turned on. If the voltage changes from 0 V to approximately 24 V, replace the power supply fan.
Code: 57.07
Display:
57.07 ERROR
Description:
The cartridge fan (fm2) has experienced an error.
Remedy:
1. Reconnect the connectors J26 to J262 on the high-voltage power supply (lower). 2. Measure the voltage between the connector J262-1 and J262-3 on the high-voltage power supply (lower) right after the product is turned on. If the voltage changes from 0 V to approximately 24 V, replace the cartridge fan.
Code: 57.XX
Display:
57.XX ERROR
Description:
A temporary printing error has occurred.
Remedy:
Turn the product off, and then turn the product on.
Code: 57.XX
Display:
57.XX ERROR
Description:
A fan has experienced an error. • XX=01: Delivery fan • XX=02: Cartridge fan • XX=03: Power-supply fan
Remedy:
1. Reconnect the connectors for FM1 (J119), FM2 (J138), and FM3 (J138) on the DCC. 2. If the problem persists, replace the appropriate fan.
Code: 58.03
Display:
58.03 ERROR
Description:
The DC controller PCA is defective.
Remedy:
1. Turn the product off then on. 2. If the problem persists, replace the DC controller PCA.
Code: 58.04
Display:
58.04 ERROR
Description:
The low-voltage power supply has experienced an error.
Remedy:
1. Check the connector J1143 on the DC controller PCA. 2. If the problem persists, replace the lowvoltage power supply.
Code: 58.XX
Display:
58.XX ERROR
Description:
A temporary printing error has occurred.
Remedy:
Turn the product off, and then turn the product on.
Code: 59.00
Display:
59.00 ERROR
Description:
The toner residual feed motor (M12) is defective.
Remedy:
1. Perform a motor test to check for a motor failure. 2. Reconnect J89 of the residual feed motor, intermediate connectors (J75 and J77), and J137 on the DC controller PCA. 3. If the problem persists, replace the residual feed motor (M12).
Code: 59.30
Display:
59.30 ERROR
Description:
The fuser motor (M2) has experienced a startup error.
Remedy:
1. Perform the fuser motor component test in the DIAGNOSTICS menu. 2. Reconnect the connector on the DC controller PCA (J117). 3. If the problem persists, replace the fuser motor (M2).
Code: 59.40
Display:
59.40 ERROR
Description:
The fuser motor (M2) has experienced a rotational error.
Remedy:
1. Perform the fuser motor component test in the DIAGNOSTICS menu. 2. Reconnect the connectors J117 on the DC controller PCA. 3. If the problem persists, replace the fuser motor (M2).
Code: 59.5Y
Display:
59.5Y ERROR
Description:
A drum motor has experienced a startup error.
• Y=0: Black (drum motor 3) (M5) (J121) • Y=1: Cyan (drum motor 2) (M4) (J120) • Y=2: Magenta (drum motor 1) (M3) (M4) (J120) • Y=3: Yellow (drum motor 1) (M3) (J120)
Remedy:
1. Perform the drum-motors component test in the DIAGNOSTICS menu. 2. Reconnect the connectors J120 or J121 on the DC controller PCA. 3. Replace the appropriate drum motor.
Code: 59.6Y
Display:
59.6Y ERROR
Description:
A drum motor has experienced a rotational error.
• Y=0: Black (drum motor 3) (M5) (J121) • Y=1: Cyan (drum motor 2) (M4) (J120) • Y=2: Magenta (drum motor 1) (M3) (M4) (J120) • Y=3: Yellow (drum motor 1) (M3) (J120)
Remedy:
1. Perform the drum-motors component test in the DIAGNOSTICS menu. 2. Reconnect the connectors J120 or J121 on the DC controller PCA. 3. Replace the appropriate drum motor.
Code: 59.B0
Display:
59.B0 ERROR
Description:
The toner-collection unit is full.
Remedy:
Replace the toner-collection unit.
Code: 59.BO
Display:
59.BO CLEANING MOTOR ERROR REPLACE TONER COLLECTION UNIT
Description:
This message displays for one of the following reasons:
• The cleaning motor is stuck. • The toner-collection unit is full. • The chute at the top of the toner collection unit is clogged.
Remedy:
Replace the toner-collection unit
Code: 59.C0
Display:
59.C0 ERROR
Description:
The developing-disengagement motor is defective.
Remedy:
1. Perform the disengagement motor component tests in the DIAGNOSTICS menu. 2. Reconnect the connectors J25 and J138 on the DC controller and J261 on the high-voltage power supply (lower). 3. Run the sensor test to monitor for developing home position (SR11) to test whether the sensor is functioning. If not, replace the sensor. 4. Replace the developingdisengagement motor.
Code: 59.F0
Display:
59.F0 ERROR
Description:
The primary transfer-alienation motor has experienced an error.
Remedy:
1. Check to ensure the ITB is installed correctly. 2. Run a sensor test to verify that the primary transfer disengagement roller is functioning. If not replace the sensor (SR17). 3. Run the primary transfer drive test in actuator drive mode. If not functioning, replace the ITB
Code: 59.XY
Display:
59.XY ERROR
Description:
A temporary printing error has occurred.
Remedy:
Turn the product off then on.
Code: 60.03
Display:
60.03 ERROR
Description:
The Tray 2 lifter motor (M7) (SR13) has experienced an error.
Remedy:
1. Check the Tray 2 paper-surface sensor (u) in the MANUAL SENSOR TEST 2 (O) submenu in the DIAGNOSTICS menu. 2. Reconnect the connectors of the lifter motor (J140) and the DC controller PCA (J112). 3. If the problem persists, replace the lifter drive assembly.
Code: 60.04
Display:
60.04 ERROR
Description:
The Tray 3 lifter motor (M2) has experienced an error.
Remedy:
1. Check the Tray 3 paper-surface sensor (y) in the MANUAL SENSOR TEST 2 (P) submenu in the DIAGNOSTICS menu. 2. Reconnect the connector J405 and the J11 on the intermediate connector. 3. Reconnect connector J15 of the Tray 3 lifter motor (M2) and connector J404 of the pickup-feeder driver PCA. 4. If the problem persists, replace the optional paper feeder.
Code: 60.X
Display:
60.X ERROR
Description:
The tray specified by X is not lifting correctly.
X values • 2 = Tray 2 • 3 = Tray 3
Remedy:
Follow the instructions on the product control panel.
Code: 62
Display:
62 NO SYSTEM
Description:
The product has an internal problem.
Remedy:
Turn the product off and then on.
Code: 68.X
Display:
68.X PERMANENT STORAGE FULL
Description:
The product NVRAM is full. Some settings saved in the NVRAM might have been reset to the factory defaults. Printing can continue, but some unexpected functions might occur if an error occurred in permanent storage.
X values • 0 = Internal memory • 1 = Removable disk
Remedy:
Press the OK button to clear the message. If the message is not cleared, turn the product off, and then turn the product on.
Code: 68.X
Display:
68.X PERMANENT STORAGE WRITE FAIL
Description:
The product NVRAM is failing to write. Printing can continue, but some unexpected functions might occur if an error occurred in permanent storage.
X values • 0 = Internal memory • 1 = Removable disk
Remedy:
Press the OK button to clear the message. If the message is not cleared, turn the product off, and then turn the product on. Replace the removable disk or memory DIMM. If the problem persists, replace the formatter.
Code: 68.X
Display:
68.X STORAGE ERROR SETTINGS CHANGED
Description:
One or more product settings are invalid and have been reset to the factory-default settings. Printing can continue, but some unexpected functions might occur if an error occurred in permanent storage.
Remedy:
Press the OK button to clear the message. If the message is not cleared, turn the product off, and then turn the product on. Replace the removable disk or memory DIMM. If the problem persists, replace the formatter.
Code: 69.X
Display:
69.X ERROR
Description:
A temporary printing error occurred. • x = 0 duplex mechanical failure • x = 1 duplex side-adjust failure
Remedy:
Turn the product off, and then turn the product on.
Code: 79.XXXX
Display:
79.XXXX ERROR
Description:
An internal product error has occurred.
Remedy:
Turn the product off and then on.
Code: 8X.YYYY
Display:
8X.YYYY EIO ERROR
Description:
This message displays in English only. It indicates that the EIO card in slot X has failed.
Remedy:
Replace the EIO card.
Code: 8X.YYYY
Display:
8X.YYYY EMBEDDED JETDIRECT ERROR
Description:
This message appears in English only. It indicates that the embedded hp Jetdirect card has failed.
Remedy:
Contact hp support.
Display:
51.21 ERROR
Description:
The black laser (51.20) or cyan laser (51.21) has experienced an error.
Remedy:
1. Reconnect the connectors of the laser driver PCA (J503) and the DC controller PCA (J111). 2. Replace the cyan/black laser scanner.
Code: 51.22
Display:
51.22 ERROR
Description:
The magenta laser (51.22) or yellow laser (51.23) has experienced an error.
Remedy:
1. Reconnect the connectors of the laser driver PCA (J501) and the DC controller PCA (J110). 2. Replace the yellow/magenta laserscanner.
Code: 51.23
Display:
51.23 ERROR
Description:
The magenta laser (51.22) or yellow laser (51.23) has experienced an error.
Remedy:
1. Reconnect the connectors of the laser driver PCA (J501) and the DC controller PCA (J110). 2. Replace the yellow/magenta laserscanner.
Code: 51.XY
Display:
51.XY ERROR
Description:
A printer error has occurred.¬
Remedy:
Turn the product off then on.¬
Code: 52.00
Display:
52.00 ERROR
Description:
The scanner has experienced a startup error.
Remedy:
1. Perform the laser scanner component tests in the DIAGNOSTICS menu. 2. Depending on the test results, perform one of the following steps: • If the cyan or black component tests showed a startup failure, reconnect the connectors (J503) on the laser PCA and (J106 and J111) on DC controller PCA . • If the yellow or magenta component tests showed a startup failure, reconnect the connectors (J501) on the laser PCA and (J106 and J110) on the DC controller PCA. 3. Replace the cyan/black laser scanner or the yellow/magenta laser-scanner
Code: 52.20
Display:
52.20 ERROR
Description:
The scanner has experienced a rotational error.
Remedy:
1. Perform the laser scanner component tests in the DIAGNOSTICS menu. 2. Depending on the test results, perform one of the following steps: • If the cyan or black component tests showed a startup failure, reconnect the connectors (J503) on the laser PCA and (J106 and J111) on DC controller PCA . • If the yellow or magenta component tests showed a startup failure, reconnect the connectors (J501) on the laser PCA and (J106 and J110) on the DC controller PCA. 3. Replace the cyan/black laser scanner or the yellow/magenta laser scanner.
Code: 52.XY
Display:
52.XY ERROR
Description:
A printer error has occurred.
Remedy:
Turn the power off then on.
Code: 53.XY.ZZ
Display:
53.XY.ZZ CHECK RAM DIMM SLOT X
Description:
A RAM DIMM error has occurred. X=1 slot toward the outside of the formatter board. X=2 is the slot closest to the hard disc.
Remedy:
Reseat the RAM DIMM in slot
Code: 54.01
Display:
54.01 ERROR
Description:
The environment sensor has experienced an error.
Remedy:
1. Reconnect the connector of the DC controller PCA (J115). 2. Replace the environmental sensor.
Code: 54.XX
Display:
54.XX ERROR
Description:
Error requires that the product be turned off then on.
Remedy:
Turn the product off, and then turn the product on.
Code: 55.00.00
Display:
55.00.00 DC CONTROLLER ERROR
Description:
The DC controller has experienced a communication error.
Remedy:
1. Turn the product off, and then turn the product on. 2. If this message persists, replace the DC controller PCA.
Code: 55.01.YY
Display:
55.01.YY DC CONTROLLER ERROR
Description:
The DC controller has experienced a memory error.
Remedy:
1. Turn the product off, and then turn the product on. 2. If this message persists, replace the DC controller PCA.
Code: 55.XX.YY
Display:
55.XX.YY DC CONTROLLER ERROR
Description:
The engine is not communicating with the formatter.
• 55.02.YY: Outgoing parity error • 55.03.YY: No engine response • 55.04.YY: Communications time out • 55.05.YY: Printer erro
Remedy:
1. Turn the product off, and then turn the product on. 2. If the error persists, replace the DC Controller.
Code: 56.01
Display:
56.01 ILLEGAL INPUT PRINTER ERROR
Description:
The product has performed an illegal input.
Remedy:
Turn the product off, and then turn the product on.
Code: 56.02
Display:
56.02 ERROR
Description:
The product has experienced an output error.
Remedy:
1. Follow the solutions for BAD DUPLEXER CONNECTION or BAD OPTIONAL TRAY CONNECTION.
Code: 56.X
Display:
56.X ERROR
Description:
A temporary printing error has occurred.
Remedy:
Turn the product off, and then turn the product on.
Code: 57.03
Display:
57.03 ERROR
Description:
The delivery fan (FM3) has experienced an error.
Remedy:
1. Reconnect the connectors J27 to J262 on the high-voltage power supply and J138 on the DC controller PCA. 2. Measure the voltage between the connector J262-1 and J262-3 on the high-voltage power supply (lower) soon after the product is turned on. If the voltage changes from 0 V to approximately 24 V, replace the delivery fan.
Code: 57.04
Display:
57.04 ERROR
Description:
The power supply fan (FM1) is defective.
Remedy:
1. Reconnect the connectors J119 on the DC controller PCA. 2. Measure the voltage between the connector J262-1 and J262-3 on the high-voltage power supply (lower) soon after the product is turned on. If the voltage changes from 0 V to approximately 24 V, replace the power supply fan.
Code: 57.07
Display:
57.07 ERROR
Description:
The cartridge fan (fm2) has experienced an error.
Remedy:
1. Reconnect the connectors J26 to J262 on the high-voltage power supply (lower). 2. Measure the voltage between the connector J262-1 and J262-3 on the high-voltage power supply (lower) right after the product is turned on. If the voltage changes from 0 V to approximately 24 V, replace the cartridge fan.
Code: 57.XX
Display:
57.XX ERROR
Description:
A temporary printing error has occurred.
Remedy:
Turn the product off, and then turn the product on.
Code: 57.XX
Display:
57.XX ERROR
Description:
A fan has experienced an error. • XX=01: Delivery fan • XX=02: Cartridge fan • XX=03: Power-supply fan
Remedy:
1. Reconnect the connectors for FM1 (J119), FM2 (J138), and FM3 (J138) on the DCC. 2. If the problem persists, replace the appropriate fan.
Code: 58.03
Display:
58.03 ERROR
Description:
The DC controller PCA is defective.
Remedy:
1. Turn the product off then on. 2. If the problem persists, replace the DC controller PCA.
Code: 58.04
Display:
58.04 ERROR
Description:
The low-voltage power supply has experienced an error.
Remedy:
1. Check the connector J1143 on the DC controller PCA. 2. If the problem persists, replace the lowvoltage power supply.
Code: 58.XX
Display:
58.XX ERROR
Description:
A temporary printing error has occurred.
Remedy:
Turn the product off, and then turn the product on.
Code: 59.00
Display:
59.00 ERROR
Description:
The toner residual feed motor (M12) is defective.
Remedy:
1. Perform a motor test to check for a motor failure. 2. Reconnect J89 of the residual feed motor, intermediate connectors (J75 and J77), and J137 on the DC controller PCA. 3. If the problem persists, replace the residual feed motor (M12).
Code: 59.30
Display:
59.30 ERROR
Description:
The fuser motor (M2) has experienced a startup error.
Remedy:
1. Perform the fuser motor component test in the DIAGNOSTICS menu. 2. Reconnect the connector on the DC controller PCA (J117). 3. If the problem persists, replace the fuser motor (M2).
Code: 59.40
Display:
59.40 ERROR
Description:
The fuser motor (M2) has experienced a rotational error.
Remedy:
1. Perform the fuser motor component test in the DIAGNOSTICS menu. 2. Reconnect the connectors J117 on the DC controller PCA. 3. If the problem persists, replace the fuser motor (M2).
Code: 59.5Y
Display:
59.5Y ERROR
Description:
A drum motor has experienced a startup error.
• Y=0: Black (drum motor 3) (M5) (J121) • Y=1: Cyan (drum motor 2) (M4) (J120) • Y=2: Magenta (drum motor 1) (M3) (M4) (J120) • Y=3: Yellow (drum motor 1) (M3) (J120)
Remedy:
1. Perform the drum-motors component test in the DIAGNOSTICS menu. 2. Reconnect the connectors J120 or J121 on the DC controller PCA. 3. Replace the appropriate drum motor.
Code: 59.6Y
Display:
59.6Y ERROR
Description:
A drum motor has experienced a rotational error.
• Y=0: Black (drum motor 3) (M5) (J121) • Y=1: Cyan (drum motor 2) (M4) (J120) • Y=2: Magenta (drum motor 1) (M3) (M4) (J120) • Y=3: Yellow (drum motor 1) (M3) (J120)
Remedy:
1. Perform the drum-motors component test in the DIAGNOSTICS menu. 2. Reconnect the connectors J120 or J121 on the DC controller PCA. 3. Replace the appropriate drum motor.
Code: 59.B0
Display:
59.B0 ERROR
Description:
The toner-collection unit is full.
Remedy:
Replace the toner-collection unit.
Code: 59.BO
Display:
59.BO CLEANING MOTOR ERROR REPLACE TONER COLLECTION UNIT
Description:
This message displays for one of the following reasons:
• The cleaning motor is stuck. • The toner-collection unit is full. • The chute at the top of the toner collection unit is clogged.
Remedy:
Replace the toner-collection unit
Code: 59.C0
Display:
59.C0 ERROR
Description:
The developing-disengagement motor is defective.
Remedy:
1. Perform the disengagement motor component tests in the DIAGNOSTICS menu. 2. Reconnect the connectors J25 and J138 on the DC controller and J261 on the high-voltage power supply (lower). 3. Run the sensor test to monitor for developing home position (SR11) to test whether the sensor is functioning. If not, replace the sensor. 4. Replace the developingdisengagement motor.
Code: 59.F0
Display:
59.F0 ERROR
Description:
The primary transfer-alienation motor has experienced an error.
Remedy:
1. Check to ensure the ITB is installed correctly. 2. Run a sensor test to verify that the primary transfer disengagement roller is functioning. If not replace the sensor (SR17). 3. Run the primary transfer drive test in actuator drive mode. If not functioning, replace the ITB
Code: 59.XY
Display:
59.XY ERROR
Description:
A temporary printing error has occurred.
Remedy:
Turn the product off then on.
Code: 60.03
Display:
60.03 ERROR
Description:
The Tray 2 lifter motor (M7) (SR13) has experienced an error.
Remedy:
1. Check the Tray 2 paper-surface sensor (u) in the MANUAL SENSOR TEST 2 (O) submenu in the DIAGNOSTICS menu. 2. Reconnect the connectors of the lifter motor (J140) and the DC controller PCA (J112). 3. If the problem persists, replace the lifter drive assembly.
Code: 60.04
Display:
60.04 ERROR
Description:
The Tray 3 lifter motor (M2) has experienced an error.
Remedy:
1. Check the Tray 3 paper-surface sensor (y) in the MANUAL SENSOR TEST 2 (P) submenu in the DIAGNOSTICS menu. 2. Reconnect the connector J405 and the J11 on the intermediate connector. 3. Reconnect connector J15 of the Tray 3 lifter motor (M2) and connector J404 of the pickup-feeder driver PCA. 4. If the problem persists, replace the optional paper feeder.
Code: 60.X
Display:
60.X ERROR
Description:
The tray specified by X is not lifting correctly.
X values • 2 = Tray 2 • 3 = Tray 3
Remedy:
Follow the instructions on the product control panel.
Code: 62
Display:
62 NO SYSTEM
Description:
The product has an internal problem.
Remedy:
Turn the product off and then on.
Code: 68.X
Display:
68.X PERMANENT STORAGE FULL
Description:
The product NVRAM is full. Some settings saved in the NVRAM might have been reset to the factory defaults. Printing can continue, but some unexpected functions might occur if an error occurred in permanent storage.
X values • 0 = Internal memory • 1 = Removable disk
Remedy:
Press the OK button to clear the message. If the message is not cleared, turn the product off, and then turn the product on.
Code: 68.X
Display:
68.X PERMANENT STORAGE WRITE FAIL
Description:
The product NVRAM is failing to write. Printing can continue, but some unexpected functions might occur if an error occurred in permanent storage.
X values • 0 = Internal memory • 1 = Removable disk
Remedy:
Press the OK button to clear the message. If the message is not cleared, turn the product off, and then turn the product on. Replace the removable disk or memory DIMM. If the problem persists, replace the formatter.
Code: 68.X
Display:
68.X STORAGE ERROR SETTINGS CHANGED
Description:
One or more product settings are invalid and have been reset to the factory-default settings. Printing can continue, but some unexpected functions might occur if an error occurred in permanent storage.
Remedy:
Press the OK button to clear the message. If the message is not cleared, turn the product off, and then turn the product on. Replace the removable disk or memory DIMM. If the problem persists, replace the formatter.
Code: 69.X
Display:
69.X ERROR
Description:
A temporary printing error occurred. • x = 0 duplex mechanical failure • x = 1 duplex side-adjust failure
Remedy:
Turn the product off, and then turn the product on.
Code: 79.XXXX
Display:
79.XXXX ERROR
Description:
An internal product error has occurred.
Remedy:
Turn the product off and then on.
Code: 8X.YYYY
Display:
8X.YYYY EIO ERROR
Description:
This message displays in English only. It indicates that the EIO card in slot X has failed.
Remedy:
Replace the EIO card.
Code: 8X.YYYY
Display:
8X.YYYY EMBEDDED JETDIRECT ERROR
Description:
This message appears in English only. It indicates that the embedded hp Jetdirect card has failed.
Remedy:
Contact hp support.
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