Code: 31.03.31
Display:
31.03.31 Document feeder motor stall
Description:
The document feeder feed motor is not turning.
Remedy:
1. Verify that the paper meets the product specifications. 2. Make sure that the input tray is not overloaded and the tray guides are properly aligned to both edges of the paper. 3. Check the event log for document feeder errors, and then resolve those errors first. 4. Verify that the motor cables are connected. 5. Re-seat the document feeder to the scanner control board (SCB). 6. Replace the document feeder assembly.
Code: 31.03.32
Display:
31.03.32
Description:
The document feeder de-skew motor is not turning.
Remedy:
1. Verify that the paper meets the product specifications. 2. Make sure that the input tray is not overloaded. 3. Check the event log for document feeder errors, and then resolve any errors first. 4. Verify that the motor cables are connected. 5. Re-seat the document feeder to scanner control board (SCB) cables. 6. Replace the document feeder assembly.

Code: 31.03.33
Display:
31.03.33 Backside scanner calibration area dirty
Description:
The white area used for backside scanner calibration is dirty.
Remedy:
1. Remove the white backing and clean it. 2. Clean the backside scanner glass. 3. If issue remains replace the document feeder assembly.
Code: 31.03.34
Display:
31.03.34 Background missing
Description:
The removable white backing for the backside scanner is either missing or not fully snapped into place.
Remedy:
1. Remove the white backing and clean it. 2. Clean the backside scanner glass. 3. If issue remains replace the document feeder assembly.
Code: 31.13.00
Display:
31.13.00 Document feeder multi-pick error
Description:
A multiple pick error was reported by the document feeder assembly.
Remedy:
1. Open the document feeder cover, pull all the sheets back into the tray and then resume the job. 2. Verify that the paper meets the product specifications. 3. Make sure that the input tray is not overloaded and the tray guides are properly aligned to both edges of the paper. 4. Check and clean the rollers and separation pad, and test the registration sensor. If needed, replace pickup roller assembly, separation pad. 5. Verify that the motor cables are connected. 6. Re-seat the document feeder to the scanner control board (SCB). 7. Replace the document feeder.
Code: 31.13.01
Display:
31.13.01
Description:
document feeder job error, pick error. Paper pick was initiated, but the page didn't did not make it to the pick success sensor.
Remedy:
1. Open the document feeder lid, pull sheets back into input tray, and then resume the job. 2. Check the paper guides and make sure that they are set to the correct paper width. 3. Make sure that the input tray is not overloaded and the tray guides are properly aligned to both edges of the paper. 4. Check the document feeder page count for roller life. 5. Verify that the paper meets the product specifications. 6. Clean the document feeder pick and feeder rollers and clean separation pad, if worn or damage replace roller kit. 7. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests • Scanner Tests 8. Actuate the pick-success sensor. If the sensor does not show functionality when tested, replace the document feeder. 9. If sensor is not available for replacement or does not resolve issue, replace the document feeder assembly.
Code: 31.13.02
Display:
31.13.02
Description:
Document feeder job error, feed jam. The paper passed the pick success sensor, and then jammed in the document feeder paper path.
Remedy:
1. Clear the paper path and try feeding the page again. 2. Verify that the paper meets the product specifications. 3. Check the paper guides and make sure that they are set to the correct paper width. 4. Verify that the paper path is clear. 5. Clean the document feeder pick and feeder rollers and clean Separation pad. If worn or damage replace roller kit. 6. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests • Scanner Tests 7. Actuate the pick-success sensor. If the sensor does not show functionality when tested, replace the document feeder. 8. If sensor is not available for replacement or does not resolve issue replace the document feeder assembly.
Code: 31.13.13
Display:
31.13.13
Description:
The document feeder jam access door is open.
Remedy:
1. Verify that the jam access cover is closed. 2. Verify that the flag is not broken off. 3. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests • Scanner Tests 4. Actuate the pick-success sensor. If the sensor does not show functionality when tested, replace the document feeder. 5. If the sensor is not available for replacement or does not resolve issue replace the document feeder assembly.
Code: 31.13.14
Display:
31.13.14
Description:
Document feeder job error: over current. This is a feed jam in the document feeder, and the motor is not turning.
Remedy:
1. Verify that the paper meets the product specifications. 2. Make sure that the document feeder input tray is not overloaded. 3. Check the event log for document feeder errors, and then resolve those errors first. 4. Open and close the top cover to see if the pick motor turns without posting this error. If there is no error, then the motor is good. 5. Verify that the motor cables are connected. 6. Re-seat the document feeder to the scanner control board (SCB). 7. Replace the document feeder.
Code: 31.13.15
Display:
31.13.15
Description:
This is a duplex re-feed jam in the document feeder. The paper jam occurs on the backside copy. The duplex re-feed does not make it to the deskew sensor.
Remedy:
1. Remove the jammed paper. 2. Verify that there is nothing in the paper path of the duplex re-feed area. 3. Retry the copy job. 4. Replace the document feeder assembly.
Code: 33.01.XX
Display:
33.01.XX
Description:
• 33.01.01 (event code) A restore process has occurred. • 33.01.02 (event code) A save process has occurred. • 33.01.03 (event code) Save recover functionality OK after previously being disabled.
Remedy:
No action necessary.
Code: 33.02.01
Display:
33.02.01 Used board/disk installed
Description:
Used board disk installed. An encrypted board or disk with existing data previously locked to a different product has replaced the original. If you continue, data is permanently lost.
Remedy:
1. Reinstall the used board or disk back into its original product. 2. To save the data on the board or disk, turn the product off. replace the board or disk with another board or disk. 3. To delete the data on the board or disk and continue, touch the OK button.
Code: 33.03.03
Display:
33.03.03 Incompatible formater installed.
Description:
This is and EFI BIOS event to prevent booting with the wrong formatter installed.
Remedy:
Turn the product off, and then install the correct formatter in the product. NOTE: If it is believed that this formatter is the correct part number and model for this product, install a replacement formatter, and then return the formatter in question to hp for evaluation.
Code: 33.03.XX
Display:
33.03.XX
Description:
• 33.02.01 (event code) Save recover engine storage ID unexpected length. • 33.03.02 (event code) Data size mismatch unable to recover DCC MVRAM.
Remedy:
Turn the product off, and then on again. If the error persists, replace the image control board (ICB) and return to hp for evaluation.
Code: 40.00.01
Display:
40.00.01 USB I/O buffer overflow
Description:
The USB buffer has overflowed.
Remedy:
1. Touch the OK button to print the transferred date (some data might be lost). 2. Check the host configuration.
Code: 40.00.02
Display:
40.00.02 Embedded I/O buffer overflow
Description:
The product has experienced a JetDirect buffer overflow.
Remedy:
1. Touch the OK button to print the transferred date (some data might be lost). 2. Check the host configuration.
Code: 40.00.03
Display:
40.00.03 EIO buffer overflow
Description:
Too much data was sent to the EIO card in the specified slot (x). An incorrect communications protocol might be in use.
Remedy:
Touch the OK button to print the transferred date (some data might be lost).
Code: 40.00.04
Display:
40.00.04 EIO bad transmission
Description:
The connection between the product and the USB device has been broken.
Remedy:
1. Touch the OK button to clear the error message and continue printing. 2. Remove, and then reinstall the USB device.

Code: 40.00.05
Display:
40.00.05 Embedded I/O bad transmission
Description:
The USB device has been removed.
Remedy:
1. Touch the OK button to clear the error message (data will be lost). 2. Install the USB device.
Code: 40.08.0X
Display:
40.08.0X USB storage accessory removed
Description:
X = 0 or ;1 information code. Secure file erase is enabled.
Remedy:
No action necessary.
Code: 40.0X.05
Display:
40.0X.05 USB storage accessory removed
Description:
X = 1, 2, 3, 5, or 6; information code. The USB storage accessory was removed.
Remedy:
No action necessary.
Code: 41.01.YZ
Display:
41.01.YZ
Description:
Event log error message: 41.01.YZ. An unknown misprint error occurred on the product. Y = Type, Z = Tray • Y = 0: Photo Media (1, 2, or 3) • Y = 1: Auto Sense (Normal) • Y = 2: Normal (typed not from Auto Sense) • Y = 3: Light media 1, 2, or 3 mode • Y = 4: Heavy media 1 • Y = 5: Heavy media 2 • Y = 6: Heavy media 3 • Y = 7: Glossy media 1 • Y = 8: Glossy media 2 • Y = 9: Glossy media 3 • Y = A: Glossy film • Y = B: OHT • Y = C: Label • Y = D: Envelope 1, 2, or 3 mode • Y = E: Rough • Y = F: Other mode • Z = 0: From unknown tray • Z = 1: From Tray 1 • Z = 2: From Tray 2 • Z = 3: From Tray 3 • Z = 4: From Tray 4 • Z = 5: From Tray 5 • Z = 6: From Tray 6 • Z = 7: From Tray 7 • Z = 8: From Tray 8 • Z = 9: From Tray 9 • Z = D: From duplex
Remedy:
1. Touch OK to clear the error. 2. If the error is not cleared, Turn the product off, and then on again. 3. If the error returns, check the wire harness from the laser scanner to the DC controller. 4. If the error persists, replace the laser/scanner assembly. 5. Replace the DC controller.
Code: 41.02.00
Display:
41.02.00 Error
Description:
A beam detected misprint error occurred.
Remedy:
1. To clear the error message, touch OK. 2. If the error persists, turn the product off, and then on again. 3. If the error returns, check the wire harness from the laser/scanners to the DC controller. 4. If the error persists, replace the laser/scanner assembly.
Code: 41.03.FZ
Display:
41.03.FZ Unknown Misprint Error
Description:
This is a general misprint error. Either media is loaded off-center with the side guides in the tray or a media width sensor failure occurred from an unknown tray. The error will be one of the following: • 41.03.F0 • 41.03.F1 • 41.03.F2 • 41.03.F3 • 41.03.F4 • 41.03.F5 • 41.03.FD
Remedy:
1. Reload the tray, verifying that the guides in the tray are flush with the loaded media in the tray. 2. Try the print job again. Watch the mechanism to see if it is functioning correctly. If the linkage is broken, replace the paper tray. 3. If the error persists, print a Configuration Page and note the paper size for the tray in question. • If the size is not reported correctly, run the tray size sensor test in the Diagnostic menu. • If the tray size sensors test as GOOD, replace the paper tray. • If the tray size sensors test as BAD, check the cable connections between the tray size sensor and the DC Controller. If the cable connections are plugged in correctly and the cables are not compromised, replace the correct component that contains the tray size sensing switches.
Code: 41.03.YZ
Display:
41.03.YZ Unexpected size in tray
Description:
The product detected a different paper size than expected. Y = Type, Z = Tray • Y = 0 Size mismatch. Detected media is longer or shorter than expected. • Y = A Size mismatch. Detected media too long. • Y = B Size mismatch. Detected media too short. • Y = C Size mismatch. Inter-page gap error. • Z = D Source is the duplexer. • Z = E Source is the envelope feeder. • Z = 1 Source is Tray 1. • Z = 2 Source is Tray 2. • Z = 3 Source is Tray 3. • Z = 4 Source is Tray 4. • Z = 5 Source is Tray 5.
Remedy:
1. Touch OK to use another tray. 2. Print a configuration page to verify the size and type to which the trays are set. 3. Make sure that the tray is loaded with the correct paper size and that the sliding paper guides are correctly adjusted to the correct paper size. 4. Verify that the error is not occurring as a result of an unexpected paper size trigger caused by a multipage feed. 5. Verify that the Toner cartridge and the transfer roller are seated properly. 6. Use the Tray/Bin manual sensor test to verify that the cassette media switch is correctly functioning. 7. Check paper path sensors for proper operation and that they do not stick at all. Replace any damaged sensor or assembly. 8. Reconnect the connectors for the media sensor, intermediate-transfer belt, and the DC controller PCA. 9. Test registration assembly motor and clutch. If not function properly replace the registration assembly. If the error persists, replace the lifter assembly.
Code: 41.04.YZ
Display:
41.04.YZ Printer Error
Description:
An unknown misprint error occurred on the product. Y = Type, Z = Tray • Y = 0: Photo Media (1, 2, or 3) • Y = 1: Auto Sense (Normal) • Y = 2: Normal (typed not from Auto Sense) • Y = 3: Light media 1, 2, or 3 mode • Y = 4: Heavy media 1 • Y = 5: Heavy media 2 • Y = 6: Heavy media 3 • Y = 7: Glossy media 1 • Y = 8: Glossy media 2 • Y = 9: Glossy media 3 • Y = A: Glossy film • Y = B: OHT • Y = C: Label • Y = D: Envelope 1, 2, or 3 mode • Y = E: Rough • Y = F: Other mode • Z = D Source is the duplexer. • Z = 0 Source is the envelope feeder. • Z = 1 Source is Tray 1. • Z = 2 Source is Tray 2. • Z = 3 Source is Tray 3. • Z = 4 Source is Tray 4. • Z = 5 Source is Tray 5.
Remedy:
1. Touch OK to clear the error . 2. If error does not clear, turn the product off, and then on again. 3. Swap out or re-seat each toner cartridge to test it. 4. Check the toner cartridges before replacing any other parts (hp original?, connectors, etc.). 5. Re-seat the connections to the laser/scanner and the DC controller. 6. If the error persists, replace the affected laser/scanner. 7. Replace the DC controller.

Code: 41.05.YZ
Display:
41.05.YZ Unexpected type in tray
Description:
The product can detect the type of paper in the paper path, and it adjusts the print mode accordingly. The product uses two types of media sensors: • Reflection: Detects the glossiness of the paper. • Transmission: Detects the thickness of the paper. Tray X is loaded with a media type (transparencies, envelopes, etc.) that is different than what they tray is configured to use. Y = Expected type, Z = Detected type • Y = 0: Photo Media (1, 2, or 3) • Y = 1: Auto Sense (Normal) • Y = 2: Normal (typed not from Auto Sense) • Y = 3: Light media 1, 2, or 3 mode • Y = 4: Heavy media 1 • Y = 5: Heavy media 2 • Y = 6: Heavy media 3 • Y = 7: Glossy media 1 • Y = 8: Glossy media 2 • Y = 9: Glossy media 3 • Y = A: Glossy film • Y = B: OHT • Y = C: Label • Y = D: Envelope 1, 2, or 3 mode • Y = E: Rough • Y = F: Other mode • Z = 0: Photo Media (1, 2, or 3) • Z = 1: Auto Sense (Normal) • Z = 2: Normal (typed not from Auto Sense) • Z = 3: Light media 1, 2, or 3 mode • Z = 4: Heavy media 1 • Z = 5: Heavy media 2 • Z = 6: Heavy media 3 • Z = 7: Glossy media 1 • Z = 8: Glossy media 2 • Z = 9: Glossy media 3 • Z = A: Glossy film • Z = B: OHT • Z = C: Label • Z = D: Envelope 1, 2, or 3 mode • Z = E: Rough • Z = F: Other mode
Remedy:
1. Load the tray with the size and type of paper indicated, or use another tray if available. 2. If this message displays and the tray is loaded with the correct paper type, check the print driver settings to make sure they match the tray type settings. 3. Check all application and product settings to make sure that the Type setting is correct.
Code: 41.XX.YZ
Display:
41.XX.YZ Error To continue
Description:
This section covers all other errors of the form 41.XX.YZ not covered in the previous sections. A product error has occurred. XX = error type Y = fuser mode Z = input tray • XX = 02 Beam detect misprint • XX = 09 Sub thermistor abnormally high • XX = 10 Pickup failure. • XX = 11 Illegal Duplex. • XX = 18 Scan line inclination adjustment • XX = 20 Image drum HV • Y = 0: Photo Media (1, 2, or 3) • Y = 1: Auto Sense (Normal) • Y = 2: Normal (typed not from Auto Sense) • Y = 3: Light media 1, 2, or 3 mode • Y = 4: Heavy media 1 • Y = 5: Heavy media 2 • Y = 6: Heavy media 3 • Y = 7: Glossy media 1 • Y = 8: Glossy media 2 • Y = 9: Glossy media 3 • Y = A: Glossy film • Y = B: OHT • Y = C: Label • Y = D: Envelope 1, 2, or 3 mode • Y = E: Rough • Y = F: Other mode • Z = 0 Envelope feeder • Z = 1 Tray 1 • Z = 2 Tray 2 • Z = 3 Tray 3 • Z = 4 Tray 4 • Z = 5 Tray 5 • Z = 6 Tray 6 • D Duplexer
Remedy:
1. To clear the message, touch the OK button. 2. If the message displays again, turn the product off, and then on again. 3. If the error persists, replace the DC Controller PCA.
Code: 42.XX.YZ
Display:
42.XX.YZ
Description:
Internal system failure
Remedy:
1. Turn the product off then on, and retry. 2. If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu.
Code: 44.01.XX
Display:
44.01.XX Error Event log message
Description:
A digital send error has occurred.
Remedy:
No action necessary. This error message should automatically clear. Try to send the job again. If error does not clear or returns: • Use optimal resolution and image quality settings. • wait till all the digital send jobs have been processed. • Reboot and retry job. • Verify if there is an attachment limit on the email. • Verify network connectivity, SMTP gateways, access to folder share.
Code: 44.03.XX
Display:
44.03.XX Error Event log message
Description:
A digital send error has occurred.
Remedy:
Try to send the job again. If error does not clear or returns: • Use optimal resolution and image quality settings. • wait till all the digital send jobs have been processed. • Reboot and retry job. • Verify if there is an attachment limit on the email. • Verify network connectivity, SMTP gateways, access to folder share.
Code: 44.10.XX
Display:
44.10.XX Error Event log message
Description:
A send to e-mail error has occurred.
Remedy:
No action necessary.
Code: 44.34.XX
Display:
44.34.XX Error Event log message
Description:
A fax error has occurred.
Remedy:
1. Try to send the job again. 2. Check the fax settings to make sure they are set to the proper settings for the environment. 3. If the issue persists, see document - “Solve fax problems", for additional fax troubleshooting information.
Code: 44.92.XX
Display:
44.92.XX Error Event log message
Description:
A fax error has occurred.
Remedy:
1. Try to send the job again. 2. Check the fax settings to make sure they are set to the proper settings for the environment. 3. If the issue persists, see document - “Solve fax problem” for additional fax troubleshooting information.

Code: 47.00.XX
Display:
47.00.XX
Description:
Back channel internal error.
Remedy:
1. Turn the product off, and then on again. 2. Resend the print job. 3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu.
Code: 47.01.XX
Display:
47.01.XX
Description:
Image transformer internal error.
Remedy:
1. Turn the product off, and then on again. 2. Resend the print job. 3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu.
Code: 47.02.XX
Display:
47.02.XX
Description:
Job parser internal error.
Remedy:
1. Turn the product off, and then on again. 2. Resend the print job. 3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu.
Code: 47.03.XX
Display:
47.03.XX
Description:
Print job internal error.
Remedy:
1. Turn the product off, and then on again. 2. Resend the print job. 3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu.
Code: 47.04.XX
Display:
47.04.XX
Description:
Print spooler 9100 internal error.
Remedy:
1. Turn the product off, and then on again. 2. Resend the print job. 3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu.
Code: 47.05.00
Display:
47.05.00
Description:
Print spooler framework internal error.
Remedy:
1. Turn the product off, and then on again. 2. Resend the print job. 3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu.
Code: 47.06.XX
Display:
47.06.XX
Description:
Print application internal error.
Remedy:
1. Turn the product off, and then on again. 2. Resend the print job. 3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu.
Code: 47.WX.YZ
Display:
47.WX.YZ Printer Calibration Failed
Description:
The device is unable to access or implement one of the image patterns files. Y = Calibration type, Z = Event • 47.FC.00 (event code) Color plane registration (CPR) Image not found at system initialization • 47.FC.01 (event code) CPR Store Image failure • 47.FC.02 (event code) CPR Image not found • 47.FC.03 (event code) CPR Print engine execution failure • 47.FC.10 (event code) Consecutive Dmax Dhalf Image not found at system initialization • 47.FC.11 (event code) Consecutive Dmax Dhalf Store image failure • 47.FC.12 (event code) Consecutive Dmax Dhalf Image not found • 47.FC.13 (event code) Consecutive Dmax Dhalf Print engine execution failure • 47.FC.20 (event code) Error Diffusion Image not found at system initialization • 47.FC.21 (event code) Error Diffusion Store image failure • 47.FC.22 (event code) Error Diffusion Image not found • 47.FC.23 Error Diffusion Print engine execution failure • 47.FC.30 0 (event code) Drum Speed Adjustment Image not found at system initialization • 47.FC.31 (event code) Drum Speed Adjustment Store image failure • 47.FC.32 (event code) Drum Speed Adjustment Image not found • 47.FC.33 (event code) Drum Speed Adjustment Print engine execution failure • 47.FC.40 (event code) Pulse Width Modulation Image not found at system initialization • 47.FC.41 (event code) Pulse Width Modulation Store image failure • 47.FC.42 (event code) Pulse Width Modulation Image not found • 47.FC.43 (event code) Pulse Width Modulation Print engine execution failure
Remedy:
1. Turn the product off, and then on again. 2. If the error persists over multiple power cycles frequently and consistently on a unit then do the following. • In the Administration/Troubleshooting/Diagnostics, run the hard disk tests to validate health of the device. Fix any issue found with the mass storage device 3. If the error persists, reload the firmware. 4. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu then reload the firmware.

Code: 48.XX.YY
Display:
48.XX.YY
Description:
A job framework internal error has occurred.
Remedy:
1. No action should be necessary. 2. If the error persists, upgrade the product firmware. 3. If the issue persists, continue troubleshooting with the flowcharts for either Intermittent or Persistent 49 error troubleshooting (whichever is appropriate) in document c03122817, “hp LaserJet FutureSmart Devices - 49 Error Troubleshooting (Persistent and Intermittent)”.
Code: 49.XX.YY
Display:
49.XX.YY Error
Description:
A firmware error occurred. Corrupted print jobs, software application issues, non-product specific print drivers, poor quality USB or network cables, bad network connections or incorrect configurations, invalid firmware operations, or unsupported accessories can cause this error.
Remedy:
1. Turn the product off, and then on. 2. If the error persists, check the following: • The error might be caused by a network connectivity problem, such as a bad interface cable, a bad USB port, or an invalid network configuration setting. • The error might be caused by the print job, due to an invalid print driver, a problem with the software application, or a problem with the file being printed. • Upgrading the product firmware might help resolve the error. See the product user guide for more information. When a 49 error occurs, the user sees a 49.XXXX message on the control panel (where XXXX is replaced by a combination of letters and numbers). A 49 error might happen at any time for multiple reasons. Although some types of 49 errors can be caused by hardware failures, it is more common for 49 errors to be caused by printing a specific document or performing some task on the product. 49 errors most often occur when a product is asked to perform an action that the product firmware is not capable of and might not have been designed to comply with, such as: • Printing files with unsupported programming commands • A unique combination of user environment and user interactions with the product • Interfacing with a third-party solution that was not designed to work with the product • Specific timing, network traffic, or concurrent processing of jobs Each of these interactions could cause the product firmware to initiate an action that the product cannot accomplish. In situations like this, the product might present the error if it has no other option. When these errors occur, the only way to recover is to turn the product's power off and back on. NOTE: LaserJet formatter PCAs are rarely the root cause of 49 service errors. Please do not replace the formatter or flash unless troubleshooting has identified the formatter as the root cause. If the error persists, continue troubleshooting with the flowcharts for either Intermittent or Persistent 49 error troubleshooting (whichever is appropriate) in document c03122817, ?ghp LaserJet FutureSmart Devices - 49 Error Troubleshooting (Persistent and Intermittent)
Code: 50.WX.YZ
Display:
50.WX.YZ Fuser error
Description:
The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Remedy:
W = 1 or W = 2: Low fuser temperature 1 or fuser warm-up failure 1. Reinstall the fuser. Check the connector (J128) between the fuser and the product. If it is damaged, replace the fuser. 2. W = 1: Reconnect the connector (J82) on the DC controller PCA. -or- W = 2: Reconnect the connectors (J53, J54 and J82) on the DC controller PCA. 3. Replace the fuser. 4. W = 2: Reconnect the connector (J62) on the low-voltage power supply PCA. 5. If the error persists, replace the low-voltage power supply. W = 3: High fuser temperature 1 1. Reinstall the fuser. Check the connector (J128) between the fuser and the product. If it is damaged, replace the fuser. 2. Reconnect the connector (J82) on the DC controller PCA. 3. Replace the fuser. 4. If the error persists, replace the low-voltage power supply. W = 4: Drive circuit fault 1. Check the power source. Make sure the power source meets product requirements. NOTE: If the power source does not meet the power frequency requirement of 40 to 70Hz, the fuser temperature control does not work properly and causes this error. 2. Reconnect the connector (J53) on the DC controller PCA. 3. If the error persists, replace the low-voltage power supply. W = 7: Fuser pressure-release mechanism failure 1. Reinstall the fuser. Check the connector (J128) between the fuser and the product. If it is damaged, replace the fuser. 2. Check the fuser pressure-release sensor flag. If it is damaged, replace the fuser. 3. Reconnect the connector (J221) of the fuser motor and the connector (J89) on the DC controller PCA. 4. Use the fuser motor (M299) drive test in the component test to verify that the fuser motor is properly functioning. If it is not, replace the fuser motor. 5. Replace the fuser. W = 8: Low fuser temperature 2 1. Reinstall the fuser. Check the connector (J128) between the fuser and the product. If it is damaged, replace the fuser. 2. Reconnect the connector (J54) on the DC controller PCA. 3. Replace the fuser. 4. Reconnect the connector (J62) on the low-voltage power supply PCA. 5. If the error persists, replace the low-voltage power supply. W = 9: High fuser temperature 2 1. Reinstall the fuser. Check the connector (J128) between the fuser and the product. If it is damaged, replace the fuser. 2. Reconnect the connector (J54) on the DC controller PCA. 3. Replace the fuser. 4. Reconnect the connector (J62) on the low-voltage power supply PCA. 5. If the error persists, replace the low-voltage power supply.
Code: 51.00.10
Display:
51.00.10 Beam detect error
Description:
A printer beam detect error occurred in the laser scanner.
Remedy:
1. Turn the product off, and then on. 2. If the error persists, replace the laser/scanner and Laser scanner cable. On-site technician perform the following before replacing parts. 1. Reconnect connector (J145) on the laser/scanner. 2. Reconnect connectors (J86 and J93) on the DC controller. 3. If the error persists, replace the laser/scanner and Laser scanner cable.
Code: 51.00.19
Display:
51.00.19 / 51.00.20 Laser Scanner Error - Laser malfunction
Description:
A printer laser scanner error occurred.
Remedy:
1. Turn the product off, and then on. 2. If the error persists, replace the laser/scanner and Laser scanner cable. On-site technician perform the following before replacing parts. 1. Reconnect connector (J145) on the laser/scanner. 2. Reconnect connectors (J86 and J93) on the DC controller. 3. If the error persists, replace the laser/scanner and Laser scanner cable.