hp LaserJet Enterprise Flow MFP M880常見故障代碼描述,英文手冊5
更新時(shí)間：2024/11/12 5:20:54,view:65hp打印機(jī)HPLaserJetEnterpriseFlowMFPM880蘇州hp打印機(jī)售后服務(wù)中心客服熱線69616769，蘇州hp售后電話，hp售后網(wǎng)點(diǎn)，維修視頻
Code: 51.00.20
Display:
51.00.20 Laser Scanner Error - Laser malfunction Sens
Description:
A printer laser scanner error occurred.
Remedy:
1. Reconnect the connector (J1) on the laser driver PCA and connector J209 on the DC controller PCA. 2. Reconnect the connector (J151) on the laser scanner assembly and connector J234 on the DC controller PCA. 3. Reconnect the intermediate connector (J23) of the laser scanner. 4. If the error persists, replace the laser/scanner. 5. If the error persists, replace the upper cable guide assembly. 6. If the error persists, replace the DC controller.
Code: 52.00.00
Display:
52.00.00 Scanner Startup error
Description:
A printer laser scanner startup error occurred.
Remedy:
1. Reconnect the connector (J151) on the laser scanner assembly and connector J234 on the DC controller PCA. 2. Reconnect the intermediate connector (J23) of the laser scanner. 3. Run the scanner motor drive test in the actuator drive mode to verify that the scanner motor is functioning correctly. If it is not, replace the laser scanner assembly. 4. If the error persists, replace the DC controller.
Code: 52.00.20
Display:
52.00.20 Scanner Rotation error
Description:
A printer laser scanner rotation error occurred.
Remedy:
1. Reconnect the connector (J151) on the laser scanner assembly and connector J234 on the DC controller PCA. 2. Reconnect the intermediate connector (J23) of the laser scanner. 3. Run the scanner motor drive test in the actuator drive mode to verify that the scanner motor is functioning correctly. If it is not, replace the laser scanner assembly. 4. If the error persists, replace the DC controller.
Code: 54.00.03
Display:
54.00.03 (EVENT LOG ONLY)
Description:
Environmental sensor abnormality warning
Remedy:
1. Turn the product off, and then on. 2. If the environment sensor has been removed or replaced, check the connector from tray 1 to the environment sensor and the connector (J223) on the DC controller PCA. 3. If the error persists, replace the environment sensor assembly. 4. If the error persists, replace the right door assembly.
Code: 54.06.21
Display:
54.06.21 (EVENT LOG ONLY)
Description:
Primary laser/scanner beam detect abnormality
Remedy:
1. Turn the product off, and then on. 2. If the product has had parts removed or replaced, check the connectors (J209 and J234) on the DC controller PCA. 3. Check the intermediate connection (J23). 4. If the error persists, replace the laser/scanner assembly. 5. If the error persists, replace the upper cable guide assembly.
Code: 55.00.0
Display:
55.00.01 DC controller error
Description:
DC controller PCA error occurred.
DC controller memory error
Remedy:
1. Turn the product off, and then on. 2. If the error persists, replace the DC controller PCA.
Code: 55.00.03
Display:
55.00.03 DC controller error
Description:
DC controller PCA error occurred.
DC controller no engine response
Remedy:
1. Turn the product off, and then on. 2. If the error persists, replace the DC controller PCA.
Code: 55.00.04
Display:
55.00.04 DC controller error
Description:
DC controller PCA error occurred.
DC controller communications timeout
Remedy:
1. Turn the product off, and then on. 2. If the error persists, replace the DC controller PCA.
Code: 55.01.06
Display:
55.01.06
Description:
NVRAM memory data error warning
DC controller PCA error occurred. The engine is not communicating with the formatter. The communication link between the formatter and the DC controller was lost. This can occur due to a timing error or intermittent connection loss between the formatter and the DC controller.
Remedy:
1. Turn the product off, and then on. 2. Check the life remaining on the maintenance kit. 3. Reseat the formatter, DIMMs, and EIO cards. 4. If the error persists, replace the DC controller PCA. 5. If the error persists, replace the formatter.
Code: 55.02.06
Display:
55.02.06
Description:
NVRAM memory access error warning
DC controller PCA error occurred. The engine is not communicating with the formatter. The communication link between the formatter and the DC controller was lost. This can occur due to a timing error or intermittent connection loss between the formatter and the DC controller.
Remedy:
1. Turn the product off, and then on. 2. Check the life remaining on the maintenance kit. 3. Reseat the formatter, DIMMs, and EIO cards. 4. If the error persists, replace the DC controller PCA. 5. If the error persists, replace the formatter.
Code: 56.00.YY
Display:
56.00.YY Error
Description:
Optional paper trays communication error occurred.
Remedy:
1. Turn the product off, and then on. 2. If the error persists, reseat the optional paper trays (HCO and HCI).. 3. Check the input connectors for damage. If a connector is damaged, replace the connector.
Code: 57.00.01
Display:
57.00.01 Error To continue turn off then on
Description:
Power supply fan (FM-1) malfunction
Remedy:
1. Turn the product off, and then on. 2. Listen for fan noise at the right side, lower right hand corner of the product. 3. If no noise is heard, make sure that the connector (J226) on the DC controller PCA and the intermediate connector J25 between the DC controller and the fan are connected and undamaged. 4. If the error persists, replace the power supply fan (FM1).
Code: 57.00.02
Display:
57.00.02 Error To continue turn off then on
Description:
Controller fan (FM-2) malfunction
Remedy:
1. Turn the product off, and then on. 2. Listen for fan noise at the rear side, center panel of the product. 3. If no noise is heard, make sure that the connector (J221) on the DC controller PCA and the intermediate connectors (J55 and J16) between the DC controller and the fan are connected correctly and undamaged. 4. If the error persists, replace the controller fan assembly (FM2).
Code: 57.00.03
Display:
57.00.03 Error To continue turn off then on
Description:
Rear delivery fan (FM-3) malfunction (M806 only)
Remedy:
1. Turn the product off, and then on. 2. Listen for fan noise at the left side, upper back of the product. 3. If no noise is heard, make sure that the connectors (J1453 and J1451) on the intermediate PCA and connector (J205) on the DC controller are connected correctly and undamaged. 4. If the error persists, replace the face-down delivery assembly.
Code: 57.00.03
Display:
57.00.03 Error To continue turn off then on
Description:
Rear delivery fan (FM-3B) malfunction (M830 only)
Remedy:
1. Turn the product off, and then on. 2. Listen for fan noise at the left side, upper back of the product. 3. If no noise is heard, make sure that the connectors (J1453B and J1451B) on the intermediate PCA and connector (J205) on the DC controller are connected correctly and undamaged. 4. If the error persists, replace the delivery fan assembly..
Code: 57.00.04
Display:
57.00.04 Error To continue turn off then on
Description:
Front delivery fan (FM-4) malfunction (M806 only)
Remedy:
1. Turn the product off, and then on. 2. Listen for fan noise at the left side, upper front of the product. 3. If no noise is heard, make sure that the connectors (J1455 and J1451) on the intermediate PCA and connector (J205) on the DC controller board are connected correctly and undamaged. 4. If the error persists, replace the face-down delivery assembly.
Code: 57.00.04
Display:
57.00.04 Error To continue turn off then on
Description:
Front delivery fan (FM-4B) malfunction (M830 only)
Remedy:
1. Turn the product off, and then on. 2. Listen for fan noise at the left side, upper front of the product. 3. If no noise is heard, make sure that the connectors (J1455B and J1451B) on the intermediate PCA, relay connector (J1451), and connector (J205) on the DC controller board are connected correctly and undamaged. 4. If the error persists, replace the delivery fan assembly.
Code: 57.00.05
Display:
57.00.05 Error To continue turn off then on
Description:
Cartridge fan (FM-5) malfunction
Remedy:
1. Turn the product off, and then on. 2. Listen for fan noise at the right side, upper back of the product just above Tray 1. 3. If no noise is heard, make sure that the connector (J225) on the DC controller PCA is connected correctly and undamaged. 4. If the error persists, replace the cartridge fan assembly (FM5)
Code: 57.00.06
Display:
57.00.06 Error To continue turn off then on
Description:
Center delivery fan (FM-6) (M806 only)
Remedy:
1. Turn the product off, and then on. 2. Listen for fan noise at the left side, upper center of the product. 3. If no noise is heard, make sure that the connector (J205) on the DC controller PCA and connectors (J1451 and J1454) on the intermediate PCA are connected correctly and undamaged. 4. If the error persists, replace the face-down delivery assembly.
Code: 57.00.07
Display:
57.00.07 Error To continue turn off then on
Description:
Rear edge cooling fan (FM-7) malfunction
Remedy:
1. Turn the product off, and then on. 2. Listen for fan noise at the front left side of the product. NOTE: The cooling assembly is deep inside the product and will be difficult to hear. 3. If no noise is heard, make sure that the connector (J222) on the DC controller PCA and relay connector (J33) are connected correctly and undamaged. 4. If the error persists, replace the edge cooling fan assembly.
Code: 57.00.08
Display:
57.00.08 Error To continue turn off then on
Description:
Front edge cooling fan (FM-8) malfunction
Remedy:
1. Turn the product off, and then on. 2. Listen for fan noise at the front left side of the product. NOTE: The cooling assembly is deep inside the product and will be difficult to hear. 3. If no noise is heard, make sure that the connector (J222) on the DC controller PCA and relay connector (J33) are connected correctly and undamaged. 4. If the error persists, replace the edge cooling fan assembly.
Code: 57.00.09
Display:
57.00.09 Error To continue turn off then on
Description:
Condensation prevention fan (FM-9) malfunction
Remedy:
1. Turn the product off, and then on. 2. Listen for fan noise at the rear panel, left center of the product. 3. If no noise is heard, make sure that the connector (J226) on the DC controller PCA and intermediate connector (J26) are connected correctly and undamaged. 4. If the error persists, replace the condensation prevention fan FM-9.
Code: 57.00.10
Display:
57.00.10 Error To continue turn off then on
Description:
Duplex fan (FM-2001) malfunction
Remedy:
1. Turn the product off, and then on. 2. Remove and reinstall the duplex unit to ensure a proper connection. 3. If the error persists, replace the duplex unit.
Code: 59.00.30
Display:
59.00.30
Description:
A printer motor error occurred. Fuser motor error.
Fuser motor start up error
Remedy:
1. Turn the product off, and then on. 2. Check the fuser for any jammed media that might be restricting proper movement of the fuser rollers. 3. Remove and reinstall the fuser. 4. Run the fuser motor test in the actuator drive mode to make sure that the fuser motor is functioning correctly. If it is not, replace the fuser motor. 5. Check the connector (J59) of the fuser motor and connector (J233) on the DC controller PCA. 6. If the error persists, replace the fuser motor. 7. If the error persists, replace the fuser assembly. 8. If the error persists, replace the fuser drive assembly.
Code: 59.00.40
Display:
59.00.40
Description:
A printer motor error occurred. Fuser motor error.
Fuser motor rotation error
Remedy:
1. Turn the product off, and then on. 2. Check the fuser for any jammed media that might be restricting proper movement of the fuser rollers. 3. Remove and reinstall the fuser. 4. Run the fuser motor test in the actuator drive mode to make sure that the fuser motor is functioning correctly. If it is not, replace the fuser motor. 5. Check the connector (J59) of the fuser motor and connector (J233) on the DC controller PCA. 6. If the error persists, replace the fuser motor. 7. If the error persists, replace the fuser assembly. 8. If the error persists, replace the fuser drive assembly.
Code: 59.05.50
Display:
59.05.50
Description:
A printer motor error occurred. Main motor error.
Drum motor start up error
Remedy:
1. Turn the product off, and then on. 2. Run the drum motor test in the actuator drive mode to make sure that the drum motor is functioning correctly. If it is not, replace the drum motor. 3. Check the connector (J60) of the drum motor and connector (J222) on the DC controller PCA. 4. If grinding or clicking noises occur with the error, there might be other parts of the drive assembly causing the issue. • Registration assembly • Drum feed drive assembly • PIU of Tray 2 and Tray 3 5. If this is the suspected cause and the exact part causing the issue cannot be determined, all three parts should be replaced at the same time. 6. If no noises are associated with the error and the drum motor has already been replaced, replace the DC controller.l
Code: 59.05.60
Display:
59.05.60
Description:
A printer motor error occurred. Main motor error.
Drum motor rotation error
Remedy:
1. Turn the product off, and then on. 2. Run the drum motor test in the actuator drive mode to make sure that the drum motor is functioning correctly. If it is not, replace the drum motor. 3. Check the connector (J60) of the drum motor and connector (J222) on the DC controller PCA. 4. If grinding or clicking noises occur with the error, there might be other parts of the drive assembly causing the issue. • Registration assembly • Drum feed drive assembly • PIU of Tray 2 and Tray 3 5. If this is the suspected cause and the exact part causing the issue cannot be determined, all three parts should be replaced at the same time. 6. If no noises are associated with the error and the drum motor has already been replaced, replace the DC controller.l
Code: 60.00.02
Display:
60.00.02 Tray 2 lifting error
Description:
Lifter driver assembly Tray 2 failure A tray lift motor error has occurred.
Remedy:
1. On the product control panel, open the following menus: • Administration • Troubleshooting • Diagnostic Tests 2. Use the Tray/Bin manual sensor test to make sure that the Tray 2 paper (PS1409 and PS1410) surface sensors are functioning correctly. 3. If this part has been removed or replaced, check the connector (J221) on the DC controller PCA and interconnect J21. 4. If the error persists, replace the lifter drive assembly (Tray 2).
Code: 60.00.03
Display:
60.00.03 Tray 3 lifting error
Description:
Lifter driver assembly Tray 3 failure A tray lift motor error has occurred.
Remedy:
1. On the product control panel, open the following menus: • Administration • Troubleshooting • Diagnostic Tests 2. Use the Tray/Bin manual sensor test to make sure that the Tray 3 paper (PS1411 and PS1412) surface sensors are functioning correctly. 3. If this part has been removed or replaced, check the connector (J221) on the DC controller PCA and interconnect J21. 4. If the error persists, replace the lifter drive assembly (Tray 3).e d
Code: 60.00.04
Display:
60.00.04 Tray 4 lifting error
Description:
Lifter driver assembly Tray 4 failure A tray lift motor error has occurred.
Remedy:
1. On the product control panel, open the following menus: • Administration • Troubleshooting • Diagnostic Tests 2. Use the Tray/Bin manual sensor test to make sure that the Tray 4 paper (PS3101 and PS3103) surface sensors are functioning correctly. 3. If this part has been removed or replaced, check the connector (J3005) on the HCI controller PCA J906. 4. If the error persists, replace the lifter drive assembly (Tray 4).y (T
Code: 60.00.05
Display:
60.00.05 Tray 5 lifting error
Description:
Lifter driver assembly Tray 5 failure A tray lift motor error has occurred.
Remedy:
1. On the product control panel, open the following menus: • Administration • Troubleshooting • Diagnostic Tests 2. Use the Tray/Bin manual sensor test to make sure that the Tray 5 paper (PS3201 and PS3203) surface sensors are functioning correctly. 3. If this part has been removed or replaced, check the connector (J3015) on the HCI controller PCA J917. 4. If the error persists, replace the lifter drive assembly (Tray 5).
Code: 62.00.00
Display:
62.00.00 No system To continue turn off then on
Description:
Internal system failure
Remedy:
1. Turn the product off, and then on. 2. Reload the firmware. 3. Perform a firmware upgrade. 4. If the error persists, replace the hard disk.
Code: 65.X0.AZ
Display:
65.X0.AZ Output accessory Failure
Description:
Output accessory disconnected An external paper handling accessory connection has been interrupted. • 65.40.A0: Punch Unit disconnected • 65.50.A0: Folding Unit disconnected • 65.80.A0: Stapler/Stacker disconnected • 65.80.A1: Stapler/Stacker Unit connection interrupted • 65.90.A0: Booklet Make disconnected
Remedy:
1. Make sure that the latest firmware updates are installed for the engine and finisher. 2. Make sure that the finisher is grounded correctly. • Make sure that the finisher is latched and locked to the engine by tightening the thumbscrew inside the front door. • Make sure that the grounding-frame assembly (the bar with the wheel located between the engine and the finisher) is in the down position with the wheel touching the floor and that the grounding plate is not damaged. NOTE: The grounding-frame assembly is in the up position when the finisher is shipped. It must be lowered when the finisher is installed. 3. Make sure that the communication cable from the finisher to the engine is installed correctly. 4. Make sure that all packing materials have been removed from the paper handling accessory. 5. Make sure that the connectors on the PCA's for the device are fully seated and not damaged. 6. Only if the error persists and none of the previous steps correct the problem, replace the controller PCA in question.
Code: 66.00.20
Display:
66.00.20
Description:
Over Current Error This is an output device failure related message.
Remedy:
There is no recommended action at this time.
Code: 66.00.40
Display:
66.00.40
Description:
NVRAM Error This is a finisher control board NVRAM error. The checksum for the finisher stacker controller PCA has an error when the power is turned on.
Remedy:
1. Turn the product off, and then on. 2. Make sure that the finisher is grounded correctly. • Make sure that the finisher is latched and locked to the engine by tightening the thumbscrew inside the front door. • Make sure that the grounding-frame assembly (the bar with the wheel located between the engine and the finisher) is in the down position with the wheel touching the floor and that the grounding plate is not damaged. NOTE: The grounding-frame assembly is in the up position when the finisher is shipped. It must be lowered when the finisher is installed. 3. Turn the engine power off, and then on to try to clear the error. 4. If the error persists, replace the stacker controller PCA.
Code: 66.00.50
Display:
66.00.50
Description:
This is a CAN-CPU sequence error.
Remedy:
There is no recommended action at this time.
Code: 66.00.77
Display:
66.00.77
Description:
This is a device communication error. The communication between the print engine and the finisher has been interrupted or lost.
Remedy:
1. Make sure that the latest firmware updates are installed for the engine and the finisher. 2. Make sure that the finisher is grounded correctly. • Make sure that the finisher is latched and locked to the engine by tightening the thumbscrew inside the front door. • Make sure that the grounding-frame assembly (the bar with the wheel located between the engine and the finisher) is in the down position with the wheel touching the floor and that the grounding plate is not damaged. NOTE: The grounding-frame assembly is in the up position when the finisher is shipped. It must be lowered when the finisher is installed. 3. Make sure that the communication cable from the finisher to the engine is installed correctly. 4. Make sure that the connectors on the stacker controller PCA are fully seated and not damaged. 5. Only if the error persists and none of the previous steps correct the problem, replace the stacker controller PCA.
Code: 66.00.79
Display:
66.00.79
Description:
This is a JetLink communication error. The product has lost JetLink communication with the output device.
Remedy:
1. Turn off the product, and then disconnect the finisher. 2. Make sure that the grounding-frame assembly (the bar with the wheel located between the engine and the finisher) is in the down position with the wheel touching the floor and that the grounding plate is not damaged. NOTE: The grounding-frame assembly is in the up position when the finisher is shipped. It must be lowered when the finisher is installed. 3. Reconnect the finisher to the product. 4. Inspect and reconnect the JetLink cable (power and communication cable) from the finisher to the product. 5. Turn the product on. 6. If the error persists, replace the stacker controller PCA. If the error was caused by exchanging finishers while the product was still on, perform the following steps: 1. Turn the product off, and then disconnect the finisher. 2. Make sure that the finisher is designed to be used with the product. 3. Reconnect the finisher to the product. 4. Turn the product on..
Code: 66.00.8Z
Display:
66.00.8Z
Description:
There is an issue with paper delivery. The specific message varies depending on the cause, but the solution for each message is the same. • 66.00.80: Delivery Notice with PageID = 0x00 • 66.00.81: Delivery Notice with proper PageInfo • 66.00.82: Paper delivered with unexpected timing • 66.00.83: PAGE_INFO (Change) without PAGE_INFO (New)
Remedy:
1. Follow the instructions in the online help. 2. Turn the product off, and then on. 3. If the error persists, see the output finishing device service manual for detailed instructions.
Code: 66.12.46
Display:
66.12.46
Description:
Finisher - Communication Lost with Stitcher Controller PCA This error occurs when communication between the stacker-controller board and the saddle-stitchercontroller board is lost or interrupted.
Remedy:
1. Make sure that the finisher is grounded correctly. • Make sure that the finisher is latched and locked to the engine by tightening the thumbscrew inside the front door. • Make sure that the grounding-frame assembly (the bar with the wheel located between the engine and the finisher) is in the down position with the wheel touching the floor and that the grounding plate is not damaged. NOTE: The grounding-frame assembly is in the up position when the finisher is shipped. It must be lowered when the finisher is installed. 2. Make sure that the connector J730 on the stacker controller PCA and the wiring between connector J22 on the saddle-stitcher controller PCA are fully seated and not damaged. 3. Replace the saddle-stitcher controller PCA. 4. If the error persists, replace the stacker controller PCA.
Code: 66.40.YZ
Display:
66.40.YZ
Description:
Punch Unit Failure The specific message varies depending on the cause, but the solution for each message is the same. • 66.40.40: Punch NVRAM error • 66.40.46: Punch Slide motor error • 66.40.50: Punch unit CPU sequence error Punch unit micro controller unable to start punch unit • 66.40.83: Punch motor failure
Remedy:
1. Follow the instructions in the online help. 2. Turn the product off, and then on. 3. If the error persists, see the output finishing device service manual for detailed instructions.
Code: 66.50.00
Display:
66.50.00
Description:
Folding Unit Failure An error has occurred in the folding unit.
Remedy:
1. Follow the instructions in the online help. 2. Turn the product off, and then on. 3. If the error persists, see the output finishing device service manual for detailed instructions.
Code: 66.60.16
Display:
66.60.16
Description:
Stacker Gear Change Motor Error The speed-change motor M110 and sensor PI117 are associated with this error Finisher error - speed-change motor (M110) The speed-change motor M110 and sensor PI117 are associated with this error
Remedy:
1. Turn the product off and turn it on. 2. If the error continues, Verify J3 on Stacker controller PCA is seated properly. 3. Replace Speed Change Motor (M110) or corresponding assembly.
Code: 66.60.25
Display:
66.60.25
Description:
Stacker Shutter Motor Error When the shutter clutch (CL101) and stack-ejection lower-roller clutch (CL102) are on, the shutter moves up (closed) when the stack-ejection motor (M102) turns forward and moves down (open, delivery enabled) when the motor turns backwards. This error occurs when the shutter home-position sensor (PI113) indicates no change when the stack-ejection motor (M102) is activated for 3 seconds, indicating the shutter is not moving.
Remedy:
1. Inspect the shutter for damage. If the shutter cannot move freely, replace the shutter assembly. 2. Remove the lower guide (grate-shaped) and check sensor PI113 for damage. 3. Make sure that the sensor is securely fastened to the chassis. 4. Check for proper alignment of the shutter mounted on the back of the grate-shaped lower guide and the left mechanism on the finisher chassis. 5. Make sure that connector J6 and J19 on the stacker controller PCA is fully seated and not damaged. 6. Check CL101 during operation, and make sure that it is functioning correctly by activating prior to the error. Replace CL102 if necessary. 7. If the error persists, replace the stacker controller PCA.
Code: 66.60.27
Display:
66.60.27
Description:
Stacker Align Motor Error (Front) M103 In order to neatly align the paper stack for either stapling or offsetting to take place, the front and rear aligning plats move to align each sheet of paper when it enters the processing tray. This error occurs when the aligning plate either does not leave or when it does not return to the aligning-plate front-home-position sensor.
Remedy:
1. Turn the product off, and then on. 2. Make sure that there is no paper stuck in the jogger assembly. 3. Check connections J4 on the stacker controller PCA and intermediate connector J1032 to the motor (M103). 4. Run the test on alignment motors. 5. If the error persists, replace the required assembly. 6. If the error persists, replace the stacker controller PCA.
Code: 66.60.28
Display:
66.60.28
Description:
Stacker Align Motor Error (Rear) M104 In order to neatly align the paper stack for either stapling or offsetting to take place, the front and rear aligning plats move to align each sheet of paper when it enters the processing tray. This error occurs when the aligning plate either does not leave or when it does not return to the aligning-plate front-home-position sensor.
Remedy:
1. Turn the product off, and then on. 2. Make sure that there is no paper stuck in the jogger assembly. 3. Check connections J4 on the stacker controller PCA and intermediate connector J1032 to the motor (M104). 4. Run the test on alignment motors. 5. If the error persists, replace the required assembly. 6. If the error persists, replace the stacker controller PCA.
Code: 66.60.31
Display:
66.60.31
Description:
BIN1 Tray Motor Error/Safety switch on - Finisher error - 1st-tray lift/lower motor (M107) This error occurs when the output bin 1 does not active the home-position sensor (PI116) when the output-bin-1-shift motor (M107) is drive for 20 seconds. NOTE: M107 moves both output bin 1 and the upper output bin that is attached to output bin 1 on the Stapler/Stacker finisher, but only output bin 1 on the Booklet Maker finisher. It also occurs when output bin 1 does not move when output-bin-1-shift motor (M107) is driven for 4 seconds. It also occurs when output-bin-1-switch (MSW103) is activated while output bin 1 is operating. NOTE: Output-bin-1 home position is detected using the top sheet of paper on the bin when paper is present and the edge of the bin itself when there is no paper on the bin.
Remedy:
1. Manually release output bin 1, and then position it at the midpoint of its travel area. 2. On the product control panel, open the following menus: • Administration • Troubleshooting • Diagnostic Tests • Component Test 3. Test the output-bin-1.shift motor M107 using the finisher component test. 4. If output bin 1 moves during the test, continue with these steps. 5. If the paper-surface sensor flag was recently removed or replaced, make sure that it is installed correctly. NOTE: The four tabs under the clips must be inserted into the slots behind the roller shaft of the lower stack ejection roller. 6. Make sure that the paper-surface sensor flag is not damaged, moves freely, and is correctly aligned with the PI114 sensor body. Also, make sure that when the top edge of the output bin engages the sensor arm that the sensor flag moves into sensor PI114 7. Make sure that the sensor is securely fastened to the chassis. 8. Carefully clean the sensor body by gently blowing clean air across the sensor to remove dust and debris. 9. Make sure that intermediate connector J1040 and J7 on the stacker controller PCA are fully seated and not damaged. Check the wiring at the sensor. 10. If the error persists, replace sensor PI114. 11. If the error persists, replace the output-bin-1 assembly. NOTE: The output-bin-1 assembly includes the output-bin-1-shift motor (M1070), output-bin-1 switch (MSW103), output-bin-1 area sensors, and the output-bin-1 Area Sensor PCA. If output bin 1 does not move during the test, perform the following steps. 1. Check the output-bin tracks for damage. 2. Replace the output-bin-1 assembly. NOTE: NOTE: The output-bin-1 assembly includes the output-bin-1-shift motor (M1070), outputbin- 1 switch (MSW103), output-bin-1 area sensors, and the output-bin-1 Area Sensor PCA. Only if the error persists and none of the previous steps correct the problem, replace the stacker controller PCA.
Code: 66.60.32
Display:
66.60.32
Description:
BIN2 Tray Motor Error Finisher error – 2nd-tray lift/lower motor (M108) Occurs when the output-bin 2 does not activate the home-position sensor (PI115) when the outputbin- 1-shift motor (M108) is driven for 20 seconds. Also occurs when bin-2 upper limit is detected by PS983, PS982, PS981 on the Tray-2-Area Sensor PCA when no paper has been sensed by the output-bin-2 paper sensor (PI112). NOTE: Output-bin-2 home position is detected using the top sheet of paper on the bin when paper is present and the edge of the bin itself when there is no paper on the bin. Control-panel diagnostics: M108 tray 2 (output-bin 2 motor) and PI115 output-bin-2 paper-surface sensor
Remedy:
1. Manually release output bin 2, and position it at the midpoint of its travel area. 2. Test the output-bin-2-shift motor M108 by using the finisher component test from the controlpanel display. • Administration • Troubleshooting • Diagnostic Tests • Component Test 3. IF output bin 2 moves during the test, perform the following steps. 4. Verify that the paper-surface sensor flag is not damaged, moves freely, and is correctly aligned with the PI115 sensor body. Also verify that when the top edge of the output bin engages the sensor arm that the sensor flag moves into sensor PI114. 5. Make sure that the sensor is securely fastened to the chassis 6. Carefully clean the sensor body by gently blowing clean air across the sensor to remove dust and debris 7. Verify that intermediate connector J1040 and J8 on the stacker controller PCA are fully seated and not damaged. Check the wiring at the sensor. 8. If the error persist, replace sensor PI115 9. If the error persist, replace the output-bin-2 assembly.. NOTE: The output-bin-2 assembly includes the output-bin-2-shift motor (M108), output-bin-2 area sensors, and the output-bin-2 Area Sensor PCA. 10. If output bin 2 does not move during the test, perform the following steps. 11. Check the output-bin tracks for damage. 12. Replace the output-bin-2 assembly. NOTE: The output-bin-2 assembly includes the output-bin-2-shift motor (M108), output-bin-2 area sensors, and the output-bin-2 Area Sensor PCA. 13. ONLYl if the error persists and none of the previous steps correct the problem, replace the stacker controller PCA.
Code: 66.60.33
Display:
66.60.33
Description:
Stacker roller Lift Motor Error Finisher error - lift/lower motor (M107 or M108) This error occurs when the output-bin 1or 2 does not activate the Trays home-position sensor when the output-bin--shift motor (M107) is driven. NOTE: Output-bin home position is detected using the top sheet of paper on the bin when paper is present and the edge of the bin itself when there is no paper on the bin.
Remedy:
1. Manually release the failing output bin, and position it at the midpoint of its travel area. 2. On the product control panel, open the following menus: • Administration • Troubleshooting • Diagnostic Tests • Component Test 3. Test the output-bin shift motor M107 or M108 by using the finisher component test from the control-panel display. 4. If the output bin moves during the test, perform the following steps. 5. If the paper-surface sensor flag was recently removed or replaced, make sure that it is installed correctly. NOTE: The four tabs under the clips must be inserted into the slots behind the roller shaft of the lower stack ejection roller. 6. Make sure that the paper-surface sensor flag is not damaged, moves freely, and is correctly aligned with the sensor body. Also, make sure that when the top edge of the output bin engages the sensor arm that the sensor flag moves into sensor 7. Make sure that the sensor is securely fastened to the chassis. 8. Carefully clean the sensor body by gently blowing clean air across the sensor to remove dust and debris. 9. Verify that the connectors on the stacker controller PCA are fully seated and not damaged. Check the wiring at the sensor 10. If the error persist, replace the output-bin assembly.
Code: 66.60.34
Display:
66.60.34
Description:
Stacker Assist Motor Error In order to improve stacking performance when ejecting copies, a trailing-edge assist guide is used in addition to the stack-ejection roller to support the rear end of the stack during stack ejection. Error occurs when the stacker trailing-edge guide does not leave its home position (PI109) after the stack trailing-edge motor (M109) has been turned on for 3 seconds.
Remedy:
1. On the product control panel, open the following menus: • Administration • Troubleshooting • Diagnostic Tests • Component Test 2. Test trailing edge motor M109 (stack trailing-edge assist motor) 3. If the trailing-edge assist guide does not move, perform the following steps: 4. Make sure that connector J4 on the stacker controller PCA is fully seated and not damaged also check the wiring at motor M109 and sensor PI109. 5. Replace the operation-tray assembly (processing tray). 6. Only if the error persists and none of the previous steps correct the problem, replace the Stacker
Code: 66.60.48
Display:
66.60.48
Description:
Stacker-CPU Communication error Occurs when the finisher's stacker-controller board has had an internal communication problem between the two processors on the board.
Remedy:
1.Make sure that the finisher is properly grounded. 2. Ensure that the finisher is latched and locked to the engine by tightening the thumbscrew inside the front door. 3. Ensure that the grounding-frame assembly (the bar with the wheel located between the engine and the finisher) is in the down position with the wheel touching the floor
Display:
51.00.20 Laser Scanner Error - Laser malfunction Sens
Description:
A printer laser scanner error occurred.
Remedy:
1. Reconnect the connector (J1) on the laser driver PCA and connector J209 on the DC controller PCA. 2. Reconnect the connector (J151) on the laser scanner assembly and connector J234 on the DC controller PCA. 3. Reconnect the intermediate connector (J23) of the laser scanner. 4. If the error persists, replace the laser/scanner. 5. If the error persists, replace the upper cable guide assembly. 6. If the error persists, replace the DC controller.
Code: 52.00.00
Display:
52.00.00 Scanner Startup error
Description:
A printer laser scanner startup error occurred.
Remedy:
1. Reconnect the connector (J151) on the laser scanner assembly and connector J234 on the DC controller PCA. 2. Reconnect the intermediate connector (J23) of the laser scanner. 3. Run the scanner motor drive test in the actuator drive mode to verify that the scanner motor is functioning correctly. If it is not, replace the laser scanner assembly. 4. If the error persists, replace the DC controller.
Code: 52.00.20
Display:
52.00.20 Scanner Rotation error
Description:
A printer laser scanner rotation error occurred.
Remedy:
1. Reconnect the connector (J151) on the laser scanner assembly and connector J234 on the DC controller PCA. 2. Reconnect the intermediate connector (J23) of the laser scanner. 3. Run the scanner motor drive test in the actuator drive mode to verify that the scanner motor is functioning correctly. If it is not, replace the laser scanner assembly. 4. If the error persists, replace the DC controller.
Code: 54.00.03
Display:
54.00.03 (EVENT LOG ONLY)
Description:
Environmental sensor abnormality warning
Remedy:
1. Turn the product off, and then on. 2. If the environment sensor has been removed or replaced, check the connector from tray 1 to the environment sensor and the connector (J223) on the DC controller PCA. 3. If the error persists, replace the environment sensor assembly. 4. If the error persists, replace the right door assembly.
Code: 54.06.21
Display:
54.06.21 (EVENT LOG ONLY)
Description:
Primary laser/scanner beam detect abnormality
Remedy:
1. Turn the product off, and then on. 2. If the product has had parts removed or replaced, check the connectors (J209 and J234) on the DC controller PCA. 3. Check the intermediate connection (J23). 4. If the error persists, replace the laser/scanner assembly. 5. If the error persists, replace the upper cable guide assembly.
Code: 55.00.0
Display:
55.00.01 DC controller error
Description:
DC controller PCA error occurred.
DC controller memory error
Remedy:
1. Turn the product off, and then on. 2. If the error persists, replace the DC controller PCA.
Code: 55.00.03
Display:
55.00.03 DC controller error
Description:
DC controller PCA error occurred.
DC controller no engine response
Remedy:
1. Turn the product off, and then on. 2. If the error persists, replace the DC controller PCA.
Code: 55.00.04
Display:
55.00.04 DC controller error
Description:
DC controller PCA error occurred.
DC controller communications timeout
Remedy:
1. Turn the product off, and then on. 2. If the error persists, replace the DC controller PCA.
Code: 55.01.06
Display:
55.01.06
Description:
NVRAM memory data error warning
DC controller PCA error occurred. The engine is not communicating with the formatter. The communication link between the formatter and the DC controller was lost. This can occur due to a timing error or intermittent connection loss between the formatter and the DC controller.
Remedy:
1. Turn the product off, and then on. 2. Check the life remaining on the maintenance kit. 3. Reseat the formatter, DIMMs, and EIO cards. 4. If the error persists, replace the DC controller PCA. 5. If the error persists, replace the formatter.
Code: 55.02.06
Display:
55.02.06
Description:
NVRAM memory access error warning
DC controller PCA error occurred. The engine is not communicating with the formatter. The communication link between the formatter and the DC controller was lost. This can occur due to a timing error or intermittent connection loss between the formatter and the DC controller.
Remedy:
1. Turn the product off, and then on. 2. Check the life remaining on the maintenance kit. 3. Reseat the formatter, DIMMs, and EIO cards. 4. If the error persists, replace the DC controller PCA. 5. If the error persists, replace the formatter.
Code: 56.00.YY
Display:
56.00.YY Error
Description:
Optional paper trays communication error occurred.
Remedy:
1. Turn the product off, and then on. 2. If the error persists, reseat the optional paper trays (HCO and HCI).. 3. Check the input connectors for damage. If a connector is damaged, replace the connector.
Code: 57.00.01
Display:
57.00.01 Error To continue turn off then on
Description:
Power supply fan (FM-1) malfunction
Remedy:
1. Turn the product off, and then on. 2. Listen for fan noise at the right side, lower right hand corner of the product. 3. If no noise is heard, make sure that the connector (J226) on the DC controller PCA and the intermediate connector J25 between the DC controller and the fan are connected and undamaged. 4. If the error persists, replace the power supply fan (FM1).
Code: 57.00.02
Display:
57.00.02 Error To continue turn off then on
Description:
Controller fan (FM-2) malfunction
Remedy:
1. Turn the product off, and then on. 2. Listen for fan noise at the rear side, center panel of the product. 3. If no noise is heard, make sure that the connector (J221) on the DC controller PCA and the intermediate connectors (J55 and J16) between the DC controller and the fan are connected correctly and undamaged. 4. If the error persists, replace the controller fan assembly (FM2).
Code: 57.00.03
Display:
57.00.03 Error To continue turn off then on
Description:
Rear delivery fan (FM-3) malfunction (M806 only)
Remedy:
1. Turn the product off, and then on. 2. Listen for fan noise at the left side, upper back of the product. 3. If no noise is heard, make sure that the connectors (J1453 and J1451) on the intermediate PCA and connector (J205) on the DC controller are connected correctly and undamaged. 4. If the error persists, replace the face-down delivery assembly.
Code: 57.00.03
Display:
57.00.03 Error To continue turn off then on
Description:
Rear delivery fan (FM-3B) malfunction (M830 only)
Remedy:
1. Turn the product off, and then on. 2. Listen for fan noise at the left side, upper back of the product. 3. If no noise is heard, make sure that the connectors (J1453B and J1451B) on the intermediate PCA and connector (J205) on the DC controller are connected correctly and undamaged. 4. If the error persists, replace the delivery fan assembly..
Code: 57.00.04
Display:
57.00.04 Error To continue turn off then on
Description:
Front delivery fan (FM-4) malfunction (M806 only)
Remedy:
1. Turn the product off, and then on. 2. Listen for fan noise at the left side, upper front of the product. 3. If no noise is heard, make sure that the connectors (J1455 and J1451) on the intermediate PCA and connector (J205) on the DC controller board are connected correctly and undamaged. 4. If the error persists, replace the face-down delivery assembly.
Code: 57.00.04
Display:
57.00.04 Error To continue turn off then on
Description:
Front delivery fan (FM-4B) malfunction (M830 only)
Remedy:
1. Turn the product off, and then on. 2. Listen for fan noise at the left side, upper front of the product. 3. If no noise is heard, make sure that the connectors (J1455B and J1451B) on the intermediate PCA, relay connector (J1451), and connector (J205) on the DC controller board are connected correctly and undamaged. 4. If the error persists, replace the delivery fan assembly.
Code: 57.00.05
Display:
57.00.05 Error To continue turn off then on
Description:
Cartridge fan (FM-5) malfunction
Remedy:
1. Turn the product off, and then on. 2. Listen for fan noise at the right side, upper back of the product just above Tray 1. 3. If no noise is heard, make sure that the connector (J225) on the DC controller PCA is connected correctly and undamaged. 4. If the error persists, replace the cartridge fan assembly (FM5)
Code: 57.00.06
Display:
57.00.06 Error To continue turn off then on
Description:
Center delivery fan (FM-6) (M806 only)
Remedy:
1. Turn the product off, and then on. 2. Listen for fan noise at the left side, upper center of the product. 3. If no noise is heard, make sure that the connector (J205) on the DC controller PCA and connectors (J1451 and J1454) on the intermediate PCA are connected correctly and undamaged. 4. If the error persists, replace the face-down delivery assembly.
Code: 57.00.07
Display:
57.00.07 Error To continue turn off then on
Description:
Rear edge cooling fan (FM-7) malfunction
Remedy:
1. Turn the product off, and then on. 2. Listen for fan noise at the front left side of the product. NOTE: The cooling assembly is deep inside the product and will be difficult to hear. 3. If no noise is heard, make sure that the connector (J222) on the DC controller PCA and relay connector (J33) are connected correctly and undamaged. 4. If the error persists, replace the edge cooling fan assembly.
Code: 57.00.08
Display:
57.00.08 Error To continue turn off then on
Description:
Front edge cooling fan (FM-8) malfunction
Remedy:
1. Turn the product off, and then on. 2. Listen for fan noise at the front left side of the product. NOTE: The cooling assembly is deep inside the product and will be difficult to hear. 3. If no noise is heard, make sure that the connector (J222) on the DC controller PCA and relay connector (J33) are connected correctly and undamaged. 4. If the error persists, replace the edge cooling fan assembly.
Code: 57.00.09
Display:
57.00.09 Error To continue turn off then on
Description:
Condensation prevention fan (FM-9) malfunction
Remedy:
1. Turn the product off, and then on. 2. Listen for fan noise at the rear panel, left center of the product. 3. If no noise is heard, make sure that the connector (J226) on the DC controller PCA and intermediate connector (J26) are connected correctly and undamaged. 4. If the error persists, replace the condensation prevention fan FM-9.
Code: 57.00.10
Display:
57.00.10 Error To continue turn off then on
Description:
Duplex fan (FM-2001) malfunction
Remedy:
1. Turn the product off, and then on. 2. Remove and reinstall the duplex unit to ensure a proper connection. 3. If the error persists, replace the duplex unit.
Code: 59.00.30
Display:
59.00.30
Description:
A printer motor error occurred. Fuser motor error.
Fuser motor start up error
Remedy:
1. Turn the product off, and then on. 2. Check the fuser for any jammed media that might be restricting proper movement of the fuser rollers. 3. Remove and reinstall the fuser. 4. Run the fuser motor test in the actuator drive mode to make sure that the fuser motor is functioning correctly. If it is not, replace the fuser motor. 5. Check the connector (J59) of the fuser motor and connector (J233) on the DC controller PCA. 6. If the error persists, replace the fuser motor. 7. If the error persists, replace the fuser assembly. 8. If the error persists, replace the fuser drive assembly.
Code: 59.00.40
Display:
59.00.40
Description:
A printer motor error occurred. Fuser motor error.
Fuser motor rotation error
Remedy:
1. Turn the product off, and then on. 2. Check the fuser for any jammed media that might be restricting proper movement of the fuser rollers. 3. Remove and reinstall the fuser. 4. Run the fuser motor test in the actuator drive mode to make sure that the fuser motor is functioning correctly. If it is not, replace the fuser motor. 5. Check the connector (J59) of the fuser motor and connector (J233) on the DC controller PCA. 6. If the error persists, replace the fuser motor. 7. If the error persists, replace the fuser assembly. 8. If the error persists, replace the fuser drive assembly.
Code: 59.05.50
Display:
59.05.50
Description:
A printer motor error occurred. Main motor error.
Drum motor start up error
Remedy:
1. Turn the product off, and then on. 2. Run the drum motor test in the actuator drive mode to make sure that the drum motor is functioning correctly. If it is not, replace the drum motor. 3. Check the connector (J60) of the drum motor and connector (J222) on the DC controller PCA. 4. If grinding or clicking noises occur with the error, there might be other parts of the drive assembly causing the issue. • Registration assembly • Drum feed drive assembly • PIU of Tray 2 and Tray 3 5. If this is the suspected cause and the exact part causing the issue cannot be determined, all three parts should be replaced at the same time. 6. If no noises are associated with the error and the drum motor has already been replaced, replace the DC controller.l
Code: 59.05.60
Display:
59.05.60
Description:
A printer motor error occurred. Main motor error.
Drum motor rotation error
Remedy:
1. Turn the product off, and then on. 2. Run the drum motor test in the actuator drive mode to make sure that the drum motor is functioning correctly. If it is not, replace the drum motor. 3. Check the connector (J60) of the drum motor and connector (J222) on the DC controller PCA. 4. If grinding or clicking noises occur with the error, there might be other parts of the drive assembly causing the issue. • Registration assembly • Drum feed drive assembly • PIU of Tray 2 and Tray 3 5. If this is the suspected cause and the exact part causing the issue cannot be determined, all three parts should be replaced at the same time. 6. If no noises are associated with the error and the drum motor has already been replaced, replace the DC controller.l
Code: 60.00.02
Display:
60.00.02 Tray 2 lifting error
Description:
Lifter driver assembly Tray 2 failure A tray lift motor error has occurred.
Remedy:
1. On the product control panel, open the following menus: • Administration • Troubleshooting • Diagnostic Tests 2. Use the Tray/Bin manual sensor test to make sure that the Tray 2 paper (PS1409 and PS1410) surface sensors are functioning correctly. 3. If this part has been removed or replaced, check the connector (J221) on the DC controller PCA and interconnect J21. 4. If the error persists, replace the lifter drive assembly (Tray 2).
Code: 60.00.03
Display:
60.00.03 Tray 3 lifting error
Description:
Lifter driver assembly Tray 3 failure A tray lift motor error has occurred.
Remedy:
1. On the product control panel, open the following menus: • Administration • Troubleshooting • Diagnostic Tests 2. Use the Tray/Bin manual sensor test to make sure that the Tray 3 paper (PS1411 and PS1412) surface sensors are functioning correctly. 3. If this part has been removed or replaced, check the connector (J221) on the DC controller PCA and interconnect J21. 4. If the error persists, replace the lifter drive assembly (Tray 3).e d
Code: 60.00.04
Display:
60.00.04 Tray 4 lifting error
Description:
Lifter driver assembly Tray 4 failure A tray lift motor error has occurred.
Remedy:
1. On the product control panel, open the following menus: • Administration • Troubleshooting • Diagnostic Tests 2. Use the Tray/Bin manual sensor test to make sure that the Tray 4 paper (PS3101 and PS3103) surface sensors are functioning correctly. 3. If this part has been removed or replaced, check the connector (J3005) on the HCI controller PCA J906. 4. If the error persists, replace the lifter drive assembly (Tray 4).y (T
Code: 60.00.05
Display:
60.00.05 Tray 5 lifting error
Description:
Lifter driver assembly Tray 5 failure A tray lift motor error has occurred.
Remedy:
1. On the product control panel, open the following menus: • Administration • Troubleshooting • Diagnostic Tests 2. Use the Tray/Bin manual sensor test to make sure that the Tray 5 paper (PS3201 and PS3203) surface sensors are functioning correctly. 3. If this part has been removed or replaced, check the connector (J3015) on the HCI controller PCA J917. 4. If the error persists, replace the lifter drive assembly (Tray 5).
Code: 62.00.00
Display:
62.00.00 No system To continue turn off then on
Description:
Internal system failure
Remedy:
1. Turn the product off, and then on. 2. Reload the firmware. 3. Perform a firmware upgrade. 4. If the error persists, replace the hard disk.
Code: 65.X0.AZ
Display:
65.X0.AZ Output accessory Failure
Description:
Output accessory disconnected An external paper handling accessory connection has been interrupted. • 65.40.A0: Punch Unit disconnected • 65.50.A0: Folding Unit disconnected • 65.80.A0: Stapler/Stacker disconnected • 65.80.A1: Stapler/Stacker Unit connection interrupted • 65.90.A0: Booklet Make disconnected
Remedy:
1. Make sure that the latest firmware updates are installed for the engine and finisher. 2. Make sure that the finisher is grounded correctly. • Make sure that the finisher is latched and locked to the engine by tightening the thumbscrew inside the front door. • Make sure that the grounding-frame assembly (the bar with the wheel located between the engine and the finisher) is in the down position with the wheel touching the floor and that the grounding plate is not damaged. NOTE: The grounding-frame assembly is in the up position when the finisher is shipped. It must be lowered when the finisher is installed. 3. Make sure that the communication cable from the finisher to the engine is installed correctly. 4. Make sure that all packing materials have been removed from the paper handling accessory. 5. Make sure that the connectors on the PCA's for the device are fully seated and not damaged. 6. Only if the error persists and none of the previous steps correct the problem, replace the controller PCA in question.
Code: 66.00.20
Display:
66.00.20
Description:
Over Current Error This is an output device failure related message.
Remedy:
There is no recommended action at this time.
Code: 66.00.40
Display:
66.00.40
Description:
NVRAM Error This is a finisher control board NVRAM error. The checksum for the finisher stacker controller PCA has an error when the power is turned on.
Remedy:
1. Turn the product off, and then on. 2. Make sure that the finisher is grounded correctly. • Make sure that the finisher is latched and locked to the engine by tightening the thumbscrew inside the front door. • Make sure that the grounding-frame assembly (the bar with the wheel located between the engine and the finisher) is in the down position with the wheel touching the floor and that the grounding plate is not damaged. NOTE: The grounding-frame assembly is in the up position when the finisher is shipped. It must be lowered when the finisher is installed. 3. Turn the engine power off, and then on to try to clear the error. 4. If the error persists, replace the stacker controller PCA.
Code: 66.00.50
Display:
66.00.50
Description:
This is a CAN-CPU sequence error.
Remedy:
There is no recommended action at this time.
Code: 66.00.77
Display:
66.00.77
Description:
This is a device communication error. The communication between the print engine and the finisher has been interrupted or lost.
Remedy:
1. Make sure that the latest firmware updates are installed for the engine and the finisher. 2. Make sure that the finisher is grounded correctly. • Make sure that the finisher is latched and locked to the engine by tightening the thumbscrew inside the front door. • Make sure that the grounding-frame assembly (the bar with the wheel located between the engine and the finisher) is in the down position with the wheel touching the floor and that the grounding plate is not damaged. NOTE: The grounding-frame assembly is in the up position when the finisher is shipped. It must be lowered when the finisher is installed. 3. Make sure that the communication cable from the finisher to the engine is installed correctly. 4. Make sure that the connectors on the stacker controller PCA are fully seated and not damaged. 5. Only if the error persists and none of the previous steps correct the problem, replace the stacker controller PCA.
Code: 66.00.79
Display:
66.00.79
Description:
This is a JetLink communication error. The product has lost JetLink communication with the output device.
Remedy:
1. Turn off the product, and then disconnect the finisher. 2. Make sure that the grounding-frame assembly (the bar with the wheel located between the engine and the finisher) is in the down position with the wheel touching the floor and that the grounding plate is not damaged. NOTE: The grounding-frame assembly is in the up position when the finisher is shipped. It must be lowered when the finisher is installed. 3. Reconnect the finisher to the product. 4. Inspect and reconnect the JetLink cable (power and communication cable) from the finisher to the product. 5. Turn the product on. 6. If the error persists, replace the stacker controller PCA. If the error was caused by exchanging finishers while the product was still on, perform the following steps: 1. Turn the product off, and then disconnect the finisher. 2. Make sure that the finisher is designed to be used with the product. 3. Reconnect the finisher to the product. 4. Turn the product on..
Code: 66.00.8Z
Display:
66.00.8Z
Description:
There is an issue with paper delivery. The specific message varies depending on the cause, but the solution for each message is the same. • 66.00.80: Delivery Notice with PageID = 0x00 • 66.00.81: Delivery Notice with proper PageInfo • 66.00.82: Paper delivered with unexpected timing • 66.00.83: PAGE_INFO (Change) without PAGE_INFO (New)
Remedy:
1. Follow the instructions in the online help. 2. Turn the product off, and then on. 3. If the error persists, see the output finishing device service manual for detailed instructions.
Code: 66.12.46
Display:
66.12.46
Description:
Finisher - Communication Lost with Stitcher Controller PCA This error occurs when communication between the stacker-controller board and the saddle-stitchercontroller board is lost or interrupted.
Remedy:
1. Make sure that the finisher is grounded correctly. • Make sure that the finisher is latched and locked to the engine by tightening the thumbscrew inside the front door. • Make sure that the grounding-frame assembly (the bar with the wheel located between the engine and the finisher) is in the down position with the wheel touching the floor and that the grounding plate is not damaged. NOTE: The grounding-frame assembly is in the up position when the finisher is shipped. It must be lowered when the finisher is installed. 2. Make sure that the connector J730 on the stacker controller PCA and the wiring between connector J22 on the saddle-stitcher controller PCA are fully seated and not damaged. 3. Replace the saddle-stitcher controller PCA. 4. If the error persists, replace the stacker controller PCA.
Code: 66.40.YZ
Display:
66.40.YZ
Description:
Punch Unit Failure The specific message varies depending on the cause, but the solution for each message is the same. • 66.40.40: Punch NVRAM error • 66.40.46: Punch Slide motor error • 66.40.50: Punch unit CPU sequence error Punch unit micro controller unable to start punch unit • 66.40.83: Punch motor failure
Remedy:
1. Follow the instructions in the online help. 2. Turn the product off, and then on. 3. If the error persists, see the output finishing device service manual for detailed instructions.
Code: 66.50.00
Display:
66.50.00
Description:
Folding Unit Failure An error has occurred in the folding unit.
Remedy:
1. Follow the instructions in the online help. 2. Turn the product off, and then on. 3. If the error persists, see the output finishing device service manual for detailed instructions.
Code: 66.60.16
Display:
66.60.16
Description:
Stacker Gear Change Motor Error The speed-change motor M110 and sensor PI117 are associated with this error Finisher error - speed-change motor (M110) The speed-change motor M110 and sensor PI117 are associated with this error
Remedy:
1. Turn the product off and turn it on. 2. If the error continues, Verify J3 on Stacker controller PCA is seated properly. 3. Replace Speed Change Motor (M110) or corresponding assembly.
Code: 66.60.25
Display:
66.60.25
Description:
Stacker Shutter Motor Error When the shutter clutch (CL101) and stack-ejection lower-roller clutch (CL102) are on, the shutter moves up (closed) when the stack-ejection motor (M102) turns forward and moves down (open, delivery enabled) when the motor turns backwards. This error occurs when the shutter home-position sensor (PI113) indicates no change when the stack-ejection motor (M102) is activated for 3 seconds, indicating the shutter is not moving.
Remedy:
1. Inspect the shutter for damage. If the shutter cannot move freely, replace the shutter assembly. 2. Remove the lower guide (grate-shaped) and check sensor PI113 for damage. 3. Make sure that the sensor is securely fastened to the chassis. 4. Check for proper alignment of the shutter mounted on the back of the grate-shaped lower guide and the left mechanism on the finisher chassis. 5. Make sure that connector J6 and J19 on the stacker controller PCA is fully seated and not damaged. 6. Check CL101 during operation, and make sure that it is functioning correctly by activating prior to the error. Replace CL102 if necessary. 7. If the error persists, replace the stacker controller PCA.
Code: 66.60.27
Display:
66.60.27
Description:
Stacker Align Motor Error (Front) M103 In order to neatly align the paper stack for either stapling or offsetting to take place, the front and rear aligning plats move to align each sheet of paper when it enters the processing tray. This error occurs when the aligning plate either does not leave or when it does not return to the aligning-plate front-home-position sensor.
Remedy:
1. Turn the product off, and then on. 2. Make sure that there is no paper stuck in the jogger assembly. 3. Check connections J4 on the stacker controller PCA and intermediate connector J1032 to the motor (M103). 4. Run the test on alignment motors. 5. If the error persists, replace the required assembly. 6. If the error persists, replace the stacker controller PCA.
Code: 66.60.28
Display:
66.60.28
Description:
Stacker Align Motor Error (Rear) M104 In order to neatly align the paper stack for either stapling or offsetting to take place, the front and rear aligning plats move to align each sheet of paper when it enters the processing tray. This error occurs when the aligning plate either does not leave or when it does not return to the aligning-plate front-home-position sensor.
Remedy:
1. Turn the product off, and then on. 2. Make sure that there is no paper stuck in the jogger assembly. 3. Check connections J4 on the stacker controller PCA and intermediate connector J1032 to the motor (M104). 4. Run the test on alignment motors. 5. If the error persists, replace the required assembly. 6. If the error persists, replace the stacker controller PCA.
Code: 66.60.31
Display:
66.60.31
Description:
BIN1 Tray Motor Error/Safety switch on - Finisher error - 1st-tray lift/lower motor (M107) This error occurs when the output bin 1 does not active the home-position sensor (PI116) when the output-bin-1-shift motor (M107) is drive for 20 seconds. NOTE: M107 moves both output bin 1 and the upper output bin that is attached to output bin 1 on the Stapler/Stacker finisher, but only output bin 1 on the Booklet Maker finisher. It also occurs when output bin 1 does not move when output-bin-1-shift motor (M107) is driven for 4 seconds. It also occurs when output-bin-1-switch (MSW103) is activated while output bin 1 is operating. NOTE: Output-bin-1 home position is detected using the top sheet of paper on the bin when paper is present and the edge of the bin itself when there is no paper on the bin.
Remedy:
1. Manually release output bin 1, and then position it at the midpoint of its travel area. 2. On the product control panel, open the following menus: • Administration • Troubleshooting • Diagnostic Tests • Component Test 3. Test the output-bin-1.shift motor M107 using the finisher component test. 4. If output bin 1 moves during the test, continue with these steps. 5. If the paper-surface sensor flag was recently removed or replaced, make sure that it is installed correctly. NOTE: The four tabs under the clips must be inserted into the slots behind the roller shaft of the lower stack ejection roller. 6. Make sure that the paper-surface sensor flag is not damaged, moves freely, and is correctly aligned with the PI114 sensor body. Also, make sure that when the top edge of the output bin engages the sensor arm that the sensor flag moves into sensor PI114 7. Make sure that the sensor is securely fastened to the chassis. 8. Carefully clean the sensor body by gently blowing clean air across the sensor to remove dust and debris. 9. Make sure that intermediate connector J1040 and J7 on the stacker controller PCA are fully seated and not damaged. Check the wiring at the sensor. 10. If the error persists, replace sensor PI114. 11. If the error persists, replace the output-bin-1 assembly. NOTE: The output-bin-1 assembly includes the output-bin-1-shift motor (M1070), output-bin-1 switch (MSW103), output-bin-1 area sensors, and the output-bin-1 Area Sensor PCA. If output bin 1 does not move during the test, perform the following steps. 1. Check the output-bin tracks for damage. 2. Replace the output-bin-1 assembly. NOTE: NOTE: The output-bin-1 assembly includes the output-bin-1-shift motor (M1070), outputbin- 1 switch (MSW103), output-bin-1 area sensors, and the output-bin-1 Area Sensor PCA. Only if the error persists and none of the previous steps correct the problem, replace the stacker controller PCA.
Code: 66.60.32
Display:
66.60.32
Description:
BIN2 Tray Motor Error Finisher error – 2nd-tray lift/lower motor (M108) Occurs when the output-bin 2 does not activate the home-position sensor (PI115) when the outputbin- 1-shift motor (M108) is driven for 20 seconds. Also occurs when bin-2 upper limit is detected by PS983, PS982, PS981 on the Tray-2-Area Sensor PCA when no paper has been sensed by the output-bin-2 paper sensor (PI112). NOTE: Output-bin-2 home position is detected using the top sheet of paper on the bin when paper is present and the edge of the bin itself when there is no paper on the bin. Control-panel diagnostics: M108 tray 2 (output-bin 2 motor) and PI115 output-bin-2 paper-surface sensor
Remedy:
1. Manually release output bin 2, and position it at the midpoint of its travel area. 2. Test the output-bin-2-shift motor M108 by using the finisher component test from the controlpanel display. • Administration • Troubleshooting • Diagnostic Tests • Component Test 3. IF output bin 2 moves during the test, perform the following steps. 4. Verify that the paper-surface sensor flag is not damaged, moves freely, and is correctly aligned with the PI115 sensor body. Also verify that when the top edge of the output bin engages the sensor arm that the sensor flag moves into sensor PI114. 5. Make sure that the sensor is securely fastened to the chassis 6. Carefully clean the sensor body by gently blowing clean air across the sensor to remove dust and debris 7. Verify that intermediate connector J1040 and J8 on the stacker controller PCA are fully seated and not damaged. Check the wiring at the sensor. 8. If the error persist, replace sensor PI115 9. If the error persist, replace the output-bin-2 assembly.. NOTE: The output-bin-2 assembly includes the output-bin-2-shift motor (M108), output-bin-2 area sensors, and the output-bin-2 Area Sensor PCA. 10. If output bin 2 does not move during the test, perform the following steps. 11. Check the output-bin tracks for damage. 12. Replace the output-bin-2 assembly. NOTE: The output-bin-2 assembly includes the output-bin-2-shift motor (M108), output-bin-2 area sensors, and the output-bin-2 Area Sensor PCA. 13. ONLYl if the error persists and none of the previous steps correct the problem, replace the stacker controller PCA.
Code: 66.60.33
Display:
66.60.33
Description:
Stacker roller Lift Motor Error Finisher error - lift/lower motor (M107 or M108) This error occurs when the output-bin 1or 2 does not activate the Trays home-position sensor when the output-bin--shift motor (M107) is driven. NOTE: Output-bin home position is detected using the top sheet of paper on the bin when paper is present and the edge of the bin itself when there is no paper on the bin.
Remedy:
1. Manually release the failing output bin, and position it at the midpoint of its travel area. 2. On the product control panel, open the following menus: • Administration • Troubleshooting • Diagnostic Tests • Component Test 3. Test the output-bin shift motor M107 or M108 by using the finisher component test from the control-panel display. 4. If the output bin moves during the test, perform the following steps. 5. If the paper-surface sensor flag was recently removed or replaced, make sure that it is installed correctly. NOTE: The four tabs under the clips must be inserted into the slots behind the roller shaft of the lower stack ejection roller. 6. Make sure that the paper-surface sensor flag is not damaged, moves freely, and is correctly aligned with the sensor body. Also, make sure that when the top edge of the output bin engages the sensor arm that the sensor flag moves into sensor 7. Make sure that the sensor is securely fastened to the chassis. 8. Carefully clean the sensor body by gently blowing clean air across the sensor to remove dust and debris. 9. Verify that the connectors on the stacker controller PCA are fully seated and not damaged. Check the wiring at the sensor 10. If the error persist, replace the output-bin assembly.
Code: 66.60.34
Display:
66.60.34
Description:
Stacker Assist Motor Error In order to improve stacking performance when ejecting copies, a trailing-edge assist guide is used in addition to the stack-ejection roller to support the rear end of the stack during stack ejection. Error occurs when the stacker trailing-edge guide does not leave its home position (PI109) after the stack trailing-edge motor (M109) has been turned on for 3 seconds.
Remedy:
1. On the product control panel, open the following menus: • Administration • Troubleshooting • Diagnostic Tests • Component Test 2. Test trailing edge motor M109 (stack trailing-edge assist motor) 3. If the trailing-edge assist guide does not move, perform the following steps: 4. Make sure that connector J4 on the stacker controller PCA is fully seated and not damaged also check the wiring at motor M109 and sensor PI109. 5. Replace the operation-tray assembly (processing tray). 6. Only if the error persists and none of the previous steps correct the problem, replace the Stacker
Code: 66.60.48
Display:
66.60.48
Description:
Stacker-CPU Communication error Occurs when the finisher's stacker-controller board has had an internal communication problem between the two processors on the board.
Remedy:
1.Make sure that the finisher is properly grounded. 2. Ensure that the finisher is latched and locked to the engine by tightening the thumbscrew inside the front door. 3. Ensure that the grounding-frame assembly (the bar with the wheel located between the engine and the finisher) is in the down position with the wheel touching the floor
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