Code: 13.31.00
Display:
13.31.00
Description:
SR6 (fuser-exit sensor) did not detect media within the specified time after SR5 (top/ registration sensor) detected the leading edge.
Remedy:
1. Clear the jam. 2. Remove the fuser and check for media at the input and output sides of the fuser. 3. Check for paper or other obstructions in the paper path after the fuser. 4. Check SR6 (fuser-output sensor) for correct mechanical functionality. Replace if necessary. 5. Check connectors J903, J901, and J902 on the HVPS. 6. Check connector J318 and J319 on the dc controller. 7. Replace the fuser. 8. Replace the dc controller.
Code: 13.33.00
Display:
13.33.00
Description:
Output jam. Media did not arrive at SR7 (delivery sensor) within the specified time
Remedy:
1. Clear the jam. 2. Check for paper or other obstructions between SR6 (fuser exit sensor) and SR7. 3. Check the fuser and the pressurerelease assembly for correct seating and functionality. 4. Check SR6 and SR7 for correct mechanical functionality. Replace if necessary. 5. Check connector J310 on the dc controller. 6. Replace the dc controller.
Code: 13.41.00
Display:
13.41.00 Jam inside left door
13.41.00 Jam inside lower left door
Description:
Output jam. The leading edge of media passed SR7 (delivery sensor), but did not reach SR1 (output-bin-full sensor).
Remedy:
1. Clear the jam. 2. Check for paper or other obstructions between SR7 and SR1. 3. Check SR7 and SR1 for correct mechanical functionality. Replace if necessary. 4. Check connector J310 on the dc controller. 5. Replace the dc controller.
Code: 13.42.00
Display:
13.42.00 Jam inside left door
13.42.00 Jam inside lower left door
Description:
Output jam. The leading edge of media passed SR6 (fuser-exit sensor), but did not reach SR7 (delivery sensor).
Remedy:
1. Clear the jam. 2. Check for paper or other obstructions between SR6 and SR7. 3. Check the fuser and the pressurerelease assembly for correct seating and functionality. 4. Check SR6 and SR7 for correct mechanical functionality. Replace if necessary. 5. Check connector J310 on the dc controller. 6. Replace the dc controller.

Code: 13.42.00
Display:
13.42.00 Jam inside left door
13.42.00 Jam inside lower left door
Description:
Output jam. Media did not leave SR7 (delivery sensor).
Remedy:
1. Clear the jam. 2. Check for paper or other obstructions on or around SR7. 3. Check the fuser and the pressurerelease assembly for correct seating and functionality. 4. Check SR7 for correct mechanical functionality. Replace if necessary. 5. Check the duplexer for paper or other obstructions in the duplex path. Also check the duplexer for damage. If the duplexer is damaged, replace the duplexer. 6. Check connector J310 on the dc controller. 7. Replace the dc controller.
Code: 13.46.00
Display:
13.46.00 Jam inside left door
13.46.00 Jam inside lower left door
Description:
Paper did not leave SR7 (output sensor).
Remedy:
1. Clear the jam. 2. Check for paper or other obstructions in the paper path on or around SR7 (delivery sensor). 3. Verify that the fuser and the pressure release assembly are seated and operating correctly. 4. Verify that sensor SR7 is working correctly. Repair it or replace it if necessary. 5. If a duplexer is used, inspect the paper path to the duplexer for obstructions or damage. 6. Check connector J310 on the dc controller. 7. Replace the dc controller.
Code: 13.90.00
Display:
13.90.00 Unprintable Jam
Description:
The media was too long for the duplexer.
Remedy:
Clear the jam. 1. Make sure that the duplexer supports the size of media in use. 2. Remove the duplexer and check SR1 (duplexer-jam sensor) for correct mechanical functionality. Replace if necessary. 3. Check for paper or other obstructions to the paper path in the duplexer and between the fuser and the duplexer. Also check the turnaround path between the fuser and the standard face-down output bin. 4. Check the interface between the duplexer and the print engine. 5. Check connector J311 on the dc controller. 6. Replace the duplexer. 7. Replace the dc controller.
Code: 13.98.00
Display:
13.98.00 Jam inside upper right door
Description:
This might be a multi-pick jam in the Tray 1 and print-artridge areas, or it might be a pick error.
Remedy:
1. Clear the jam. 2. Check to see that the media in Tray 1 is loaded correctly and that the size guides are set appropriately. 3. Check the Tray 1 pick roller and separation pad for excessive wear or contamination. Replace them if necessary. 4. Check for paper or other obstructions in the paper path in the Tray 1 and cartridge-door areas, and before the registration area. Replace the cartridge door assembly if problems are detected. 5. Check the SR5 (top/registration) sensor and flag for correct mechanical functionality. Repair or replace if necessary. 6. For SR 5, check connector J319 on the dc controller. 7. Replace the high-voltage power suppy (only if a problem with SR5 is suspected). 8. Replace the dc controller.
Code: 13.99.00
Display:
13.99.00 Jam inside left door
13.99.00 Jam inside lower left door
Description:
Non-specific jam. This message might indicate a multi-feed jam in the fuser/output area.
Remedy:
1. Clear the jam. 2. Make sure that the customer is using supported media and that it is loaded correctly. 3. Check the input trays for excessive wear or contamination to the pick and separation rollers and separation pad. Replace if necessary. 4. Check the entire paper path for paper or other obstructions. 5. Check all paper-path sensors and flags for correct mechanical functionality and good electrical connections to the dc controller. 6. Check the fuser and the pressurerelease assembly for correct seating and functionality. 7. Replace the dc controller.
Code: 20.1
Display:
20.X Insufficient memory To continue touch OK
Description:
The device received more data than can fit in the available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics.
internal ROM
Remedy:
Touch OK to print the transferred data (some data might be lost), and then simplify the print job or install additional memory.
Code: 20.2
Display:
20.X Insufficient memory To continue touch OK
Description:
The device received more data than can fit in the available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics.
Card slot
Remedy:
Touch OK to print the transferred data (some data might be lost), and then simplify the print job or install additional memory.
Code: 20.3
Display:
20.X Insufficient memory To continue touch OK
Description:
The device received more data than can fit in the available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics.
non removable hard disk
Remedy:
Touch OK to print the transferred data (some data might be lost), and then simplify the print job or install additional memory.

Code: 20.4
Display:
20.X Insufficient memory To continue touch OK
Description:
The device received more data than can fit in the available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics.
EIO disk
Remedy:
Touch OK to print the transferred data (some data might be lost), and then simplify the print job or install additional memory.
Code: 20.5
Display:
20.X Insufficient memory To continue touch OK
Description:
The device received more data than can fit in the available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics.
USB device or external device
Remedy:
Touch OK to print the transferred data (some data might be lost), and then simplify the print job or install additional memory.
Code: 21
Display:
21 Page too complex To continue touch OK
Description:
The page formatting process was not fast enough for the device.
Remedy:
Touch OK to print the transferred data. (Some data might be lost.) If this message appears often, simplify the print job.
Code: 22
Display:
22 EIO buffer overflow To continue touch OK
Description:
Too much data was sent to the EIO card in the specified slot (X). An incorrect communications protocol might be in use.
Remedy:
Touch OK to print the transferred data. (Some data might be lost.)
Code: 22
Display:
22 Embedded I/O buffer overflow To continue touch OK
Description:
Too much data was sent to the embedded hp Jetdirect print server.
Remedy:
Touch OK to print the transferred data. (Some data might be lost.) 1. Turn the power off, and then on. 2. Check wire harness connectors.
Code: 22
Display:
22 USB I/O buffer overflow To continue touch OK
Description:
Too much data was sent to the USB buffer.
Remedy:
Touch OK to clear the error message. (Data will be lost.) 1. Turn the power off, and then on. 2. Check wire harness connectors. 3. Try sending the print job from a different computer.
Code: 30.1.1
Display:
30.1.1
Description:
Flatbed cover open The scanner flatbed cover is open.
Remedy:
1. If the cover is open, close the cover. 2. If the cover is closed, check the cover sensor at the right rear of the scanner for correct mechancical functionality. 3. Check connector 9 on the scanner control board. 4. Replace the lid sensor assembly or replace the scanner.
Code: 30.1.15
Display:
30.1.15
Description:
Scanner initialization failed. Scanner controlboard failure.
Remedy:
1. Turn the device off and then turn the device on. 2. Check the connections between the scanner control board and the formatter. 3. If the message persists, replace the scanner control board.

Code: 30.1.17
Display:
30.1.17
Description:
The scanner carriage is locked
Remedy:
1. Check the scanner lock to verify that it is in the unlocked position. 2. Turn the device off and then turn the device on. 3. Make sure that the optical unit moves freely and that it is attached to the belt. 4. Check the scanner motor connector at the SCB (connector 10). 5. Replace the SCB. If the message persists, replace the scanner.
Code: 30.1.18
Display:
30.1.18
Description:
An error occurred on the scanner control board PCA. The ASIC on the scanner control board has failed.
Remedy:
1. Turn the device off and then turn the device on. 2. Check with hp support to find out if a remote firmware update (RFU) should correct the problem. If so, perform the RFU. 3. If the message persists, replace the scanner control board.
Code: 30.1.19
Display:
30.1.19
Description:
An error occurred at the scanner lamp.
Remedy:
1. Check the connections between the optical assembly and the scanner control board (connector 3). 2. If the message persists, replace the optical unit or replace the scanner.
Code: 30.1.2
Display:
30.1.2
Description:
Jam in document feeder The ADF is jammed. NOTE: Appears as 30.01.02 on the event log.
Remedy:
1. Clear the jam. 2. If the ADF continues to jam, make sure that the document meets media specifications for the ADF. 3. Open the ADF cover and inspect the paper path for damage or obstructions. 4. Check the pickup rollers and separation pad for excessive wear or contamination. Replace if necessary. 5. Check the ADF paper-path sensors for correct operation. 6. Check all connectors on the ADF control board and scanner control board for loose connections. 7. If, after performing all of the previous steps, the ADF continues to jam, replace the ADF.
Code: 30.1.22
Display:
30.1.22
Description:
A fatal hardware error occurred in the scanner.
Remedy:
1. Turn the device off and then turn the device on. 2. If the message persists, replace the scanner control board. 3. If the message persists, replace the scanner.
Code: 30.1.23
Display:
30.1.23
Description:
Calibration failed A scanner calibration error has occurred.
Remedy:
Check the target for correctness and re-run the scanner calibration.
Code: 30.1.24
Display:
30.1.24
Description:
Document feeder cover open The ADF jam-access door is open.
Remedy:
1. Clear the jam and close the ADF jamaccess door. 2. Check the ADF cover sensor and the flag for correct mechanical functionality. 3. Check connector J3 on the ADF control board. 4. If the message persists, replace the ADF control board or replace the ADF.
Code: 30.1.25
Display:
30.1.25
Description:
A general error has occurred in the scanner or the ADF. Communication was lost between the scanner control board (SCB) and the formatter
Remedy:
1. Turn the device off and then turn the device on. 2. If the message persists, check the ribbon cable between the scanner control board and the formatter for damage and correct seating. Replace the cable if necessary. 3. If the message persists, replace the scanner control board or replace the formatter.

Code: 30.1.3
Display:
30.1.3
Description:
Document feeder pick error The ADF could not pick up the document. NOTE Appears as 30.01.03 on the event log.
Remedy:
1. Clear the jam. 2. If the ADF continues to jam, make sure that the document meets media specifications for the ADF. 3. Open the ADF cover and inspect the paper path for damage or obstructions. 4. Check the pickup rollers and separation pad for excessive wear or contamination. Replace if necessary.
Code: 30.1.34
Display:
30.1.34
Description:
Cable error or loss of communication with the formatter.
Remedy:
1. Turn the device off and then turn the device on. 2. Make sure that the ribbon cable between the scanner control board and the formatter is not damaged and is correctly seated. 3. Make sure that the hard disk drive on the formatter is connected correctly and that the hard disk is functioning correctly. 4. If the message persists, replace the scanner control board or replace the formatter.
Code: 30.1.36
Display:
30.1.36
Description:
Scanner firmware upgrade failed.
Remedy:
The device will automatically try to upgrade the firmware again the next time the device is turned on. Turn the MFP power off, and then on. Resend the RFU.
Code: 30.1.7
Display:
30.1.7
Description:
Communication error.
Remedy:
1. Turn the device off and then turn the device on. 2. Make sure that the ribbon cable between the scanner control board and the formatter is not damaged and is correctly seated.
Code: 30.1.8
Display:
30.1.8
Description:
Scanner optical unit position error.
Remedy:
1. Check the scanner lock to verify that it is in the unlocked position. 2. Turn the device off and then turn the device on. 3. Make sure that the optical unit moves freely and that it is attached to the belt. 4. Check the scanner motor connector at the scanner control board (connector 10). 5. If the message persists, replace the scanner.
Code: 40
Display:
40 EIO bad transmission To continue touch OK
Description:
The connection between the device and the EIO card in the specified slot has been broken.
Remedy:
Touch OK to clear the error message and continue printing. If the error persists, turn the power off and reseat the EIO device. Make sure that the network connections and configurations are correct.
Code: 40
Display:
40 Embedded I/O bad transmission To continue touch OK
Description:
A temporary printing error has occurred.
Remedy:
Turn the device off, and then turn the device on. Also, make sure that the network connections and configurations are correct. If the error persists, the embedded hp Jetdirect print server might be damaged. Replace the formatter.
Code: 41.1
Display:
41.X Error To continue touch OK
Description:
A temporary printing error occurred.
unknown misprint error
Remedy:
1. Touch OK to clear the error. If the error is not cleared, turn the device off, and then turn the device on. 2. For a 41.2 error, check the laser/ scanner wire harness connectors from the scanner to the dc controller. If the error persists, replace the laser/ scanner. For a 41.8 error, check the fuser wire harness connectors. If the error persists, replace the fuser. Replace the dc controller PCA.
Code: 41.2
Display:
41.X Error To continue touch OK
Description:
A temporary printing error occurred.
beam-detect misprint error
Remedy:
1. Touch OK to clear the error. If the error is not cleared, turn the device off, and then turn the device on. 2. For a 41.2 error, check the laser/ scanner wire harness connectors from the scanner to the dc controller. If the error persists, replace the laser/ scanner. For a 41.8 error, check the fuser wire harness connectors. If the error persists, replace the fuser. Replace the dc controller PCA.
Code: 41.3
Display:
41.3 - Media too short (cannot send to face-down output bin)
Description:
The media is too short to print to the facedown bin
Remedy:
Resend the job as a single-side print job. Load longer media in the requested tray.
Code: 41.7
Display:
41.X Error To continue touch OK
Description:
A temporary printing error occurred.
Remedy:
1. Touch OK to clear the error. If the error is not cleared, turn the device off, and then turn the device on. 2. For a 41.2 error, check the laser/ scanner wire harness connectors from the scanner to the dc controller. If the error persists, replace the laser/ scanner. For a 41.8 error, check the fuser wire harness connectors. If the error persists, replace the fuser. Replace the dc controller PCA.
Code: 41.8
Display:
41.X Error To continue touch OK
Description:
A temporary printing error occurred.
fuser over temperature error
Remedy:
1. Touch OK to clear the error. If the error is not cleared, turn the device off, and then turn the device on. 2. For a 41.2 error, check the laser/ scanner wire harness connectors from the scanner to the dc controller. If the error persists, replace the laser/ scanner. For a 41.8 error, check the fuser wire harness connectors. If the error persists, replace the fuser. Replace the dc controller PCA.
Code: 41.9
Display:
41.X Error To continue touch OK
Description:
A temporary printing error occurred.
signal-noise error
Remedy:
1. Touch OK to clear the error. If the error is not cleared, turn the device off, and then turn the device on. 2. For a 41.2 error, check the laser/ scanner wire harness connectors from the scanner to the dc controller. If the error persists, replace the laser/ scanner. For a 41.8 error, check the fuser wire harness connectors. If the error persists, replace the fuser. Replace the dc controller PCA.
Code: 49.XXXXX
Display:
49.XXXXX ERROR To continue turn off then on
Description:
A critical firmware error has occurred. This type of error can be caused by invalid print commands, corrupt data, or invalid firmware operations. NOTE In many cases, turning the power off and then on will permanently clear most 49 errors. In some instances, electrical noise in the cable can corrupt data during transmission to the device. Other causes include poor-quality USB cables, poor connections, or specific software programs. Sometimes, the formatter is at fault, which is usually indicated by a 79 Error message. NOTE In most cases, replacing the formatter will not remedy repetitive 49 errors. Very rarely the formatter hardware may be faulty which will be indicated by a 79 Error message.
Remedy:
1. Turn the MFP off, and then turn the MFP on. NOTE Turning the power off and then on will clear most 49 errors. 2. Upgrade the firmware. 3. Try printing a job from a different software program. If the job prints, go back to the first program and try printing a different file. If the message appears only with a certain software program or print job, contact the software vendor for assistance. 4. Do the following: a. If the message persists when using different software programs and attempting specific print jobs, disconnect all of the cables that connect the MFP to the network or a computer. b. Turn the MFP off. c. Remove the DIMM. d. Remove any installed EIO devices. e. Turn the device on. f. If the error message disappears, reinstall the DIMM and EIO devices individually, making sure to turn the device power off and then on again as you install each device. g. Replace the component that caused the error message.
Code: 50.1
Display:
50.X FUSER ERROR To continue turn off then on
Description:
A fuser error has occurred.
low fuser temperature
Remedy:
1. Turn the device off, and allow it to cool. 2. Verify that the correct model of fuser is installed. 3. Verify that the correct voltage fuser is installed. 4. Reinstall the fuser, and check the connection between the fuser and the high-voltage power supply. Replace the high-voltage power supply if the connector is damaged. 5. Replace the fuser. Replace the dc controller PCA. See DC controller PCA on page 357. 7. Replace the high-voltage power supply.
Code: 50.2
Display:
50.X FUSER ERROR To continue turn off then on
Description:
A fuser error has occurred.
low fuser temperature during warm up
Remedy:
1. Turn the device off, and allow it to cool. 2. Verify that the correct model of fuser is installed. 3. Verify that the correct voltage fuser is installed. 4. Reinstall the fuser, and check the connection between the fuser and the high-voltage power supply. Replace the high-voltage power supply if the connector is damaged. 5. Replace the fuser. Replace the dc controller PCA. See DC controller PCA on page 357. 7. Replace the high-voltage power supply.

Code: 50.3
Display:
50.X FUSER ERROR To continue turn off then on
Description:
A fuser error has occurred.
high fuser temperature
Remedy:
1. Turn the device off, and allow it to cool. 2. Verify that the correct model of fuser is installed. 3. Verify that the correct voltage fuser is installed. 4. Reinstall the fuser, and check the connection between the fuser and the high-voltage power supply. Replace the high-voltage power supply if the connector is damaged. 5. Replace the fuser. Replace the dc controller PCA. See DC controller PCA on page 357. 7. Replace the high-voltage power supply.