hp Color LaserJet Enterprise M750常見故障代碼描述,英文手冊(cè)2
更新時(shí)間：2024/11/12 11:34:07,view:70hp打印機(jī)HPColorLaserJetEnterpriseM750蘇州hp打印機(jī)售后服務(wù)中心客服熱線69616769，蘇州hp售后電話，hp售后網(wǎng)點(diǎn)，
Code: 13.A3.D4
Display:
13.A3.D4
Description:
Late to registration jam, from Tray 4. The leading edge of paper fed from Tray 4 is stopped before PS5 after passing SR1.
Remedy:
1. Open the right door, clear any jammed paper, and then close the door. 2. Check for obstructions in the paper path. 3. Verify that the second transfer roller is seated properly and not worn or deformed. Replaced it if necessary. 4. Check the pickup, feed, and separation rollers from the source tray. Replace them if they are worn or defective. 5. Verify that the registration assembly shutter is properly functioning. Replace it if it is damaged. 6. Use the manual sensor tests to toggle the TOP sensor (PS5). If the sensor is not properly functioning, replace the registration sensor assembly. 7. Check the connectors (J122S) on the DC controller and (J537) on the PS5 sensor. 8. Use the Component tests to activate the pickup motor and pickup solenoid/clutch for the source tray. If the motor or solenoid/clutch is not properly functioning, replace the motor or solenoid/ clutch assembly.
Code: 13.A3.D5
Display:
13.A3.D5
Description:
Late to tray 3 feed sensor jam, from tray 5. Late to path jam from Tray 5. This jam occurs when the paper does not reach the Tray 3 feed sensor SR1 in specified amount of time after the Tray 5 feed sensor SR81 sensed the leading edge.
Remedy:
1. Open the lower-right door, remove any jammed paper, and then close the door. 2. Inspect the Tray 5 pick, feed and separation rollers. Clean or replace if necessary. 3. Check the connectors at the feed sensor, solenoid, feed motor, and the controller PCA. 4. Use the Tray/bin manual sensor tests to toggle the Tray 5 feed sensor. If the sensor or lever is not properly functioning, replace the Tray 5 paper pickup assembly. 5. Use the Component tests to activate the Tray 5 solenoid (listen for the solenoid to activate). If the solenoid is not properly functioning, replace the Tray 5 paper pickup assembly. 6. Use the Component tests to activate the Tray 5 motor (listen for the motor to activate). If the motor is not properly functioning, replace the Tray 5 pickup motor. 7. Use the Tray/bin manual sensor tests to toggle the Tray 3 feed sensor. If the sensor or lever is not properly functioning, replace the Tray 3 paper pickup assembly.
Code: 13.A3.D6
Display:
13.A3.D6
Description:
Late to tray 3 feed sensor jam, from tray 6. Late to path jam from Tray 6. The leading edge of paper fed from Tray 6 is stopped before Tray 3 SR1 after passing Tray 6 SR91.
Remedy:
1. Open the lower-right door, remove any jammed paper, and then close the door. 2. Inspect the Tray 6 pick, feed and separation rollers. Clean or replace if necessary. 3. Check the connectors at the feed sensor, solenoid, feed motor, and the controller PCA. 4. Use the Tray/bin manual sensor tests to toggle the Tray 6 feed sensor. If the sensor or lever is not properly functioning, replace the Tray 6 paper pickup assembly. 5. Use the Component tests to activate the Tray 6 solenoid (listen for the solenoid to activate). If the solenoid is not properly functioning, replace the Tray 6 paper pickup assembly. 6. Use the Component tests to activate the Tray 6 motor (listen for the motor to activate). If the motor is not properly functioning, replace the Tray 6 pickup motor. 7. Use the Tray/bin manual sensor tests to toggle the Tray 3 feed sensor. If the sensor or lever is not properly functioning, replace the Tray 3 paper pickup assembly.
Code: 13.A3.FF
Display:
13.A3.FF
Description:
Power on jam, tray 3 feed sensor. Power on residual paper jam. This jam occurs when the paper exists at SR1 at power on or door close. Due to the current firmware timing requirements, the displayed jam code is always 13.FF.FF (the event log will have 13.WX.FF).
Remedy:
1. Open the lower-right door, clear any jammed paper, and then close the door. 2. Use the Tray/bin manual sensor tests to toggle the Tray 3 feed sensor. If the sensor or lever is not properly functioning, check the connectors to the sensor. If the error persists, replace the Tray 3 paper pickup assembly.
Code: 13.A4.D4
Display:
13.A4.D4
Description:
Late to tray 4 feed sensor jam, from Tray 4. No-pick jam from Tray 4.
500-sheet trays • The leading edge of paper fed from Tray 4 does not reach Tray 4 SR1 in specified amount of time.
High capacity input feeder • Tray 4 media feed sensor PS3305 does not detect the leading edge of paper within a specified period, including two times retry, after the HCI left cassette pickup solenoid is turned on.
Remedy:
500-sheet trays
a. Open Tray 4, clear any jammed paper, and then close the tray. b. Open the lower-right door, clear any jammed paper, and then close the door.
High capacity input feeder
a. Open Tray 4, clear any jammed paper, and then close the tray. b. Open Tray 3, release the jam access tray and clear any jammed paper, and then close the tray.
500-sheet trays and high capacity input feeder
1. Inspect the Tray 4 pick, feed and separation rollers. Clean or replace if necessary. 2. Check the connectors at the feed sensor, solenoid, feed motor, and the controller PCA. 3. Use the Tray/bin manual sensor tests to toggle the Tray 4 feed sensor. If the sensor or lever is not properly functioning, replace the Tray 4 paper pickup assembly. 4. Use the component tests to activate the Tray 4 solenoid (listen for the solenoid to activate). If the solenoid is not properly functioning, replace the Tray 4 paper pickup assembly. 5. Use the component tests to activate the Tray 4 motor (listen for the motor to activate). If the motor is not properly functioning, replace the Tray 4 pickup motor.
Code: 13.A4.D5
Display:
13.A4.D5
Description:
Late to path jam from Tray 5. This jam occurs when the paper does not reach the Tray 4 feed sensor SR1 in designated amount of time after the Tray 5 feed sensor SR81 sensed the leading edge.
Remedy:
1. Open the lower-right door, remove any jammed paper, and then close the door. 2. Inspect the Tray 5 pick, feed and separation rollers. Clean or replace if necessary. 3. Check the connectors at the feed sensor, solenoid, feed motor, and the controller PCA. 4. Use the Tray/bin manual sensor tests to toggle the Tray 5 feed sensor. If the sensor or lever is not properly functioning, replace the Tray 5 paper pickup assembly. 5. Use the Component tests to activate the Tray 5 solenoid (listen for the solenoid to activate). If the solenoid is not properly functioning, replace the Tray 5 paper pickup assembly. 6. Use the Component tests to activate the Tray 5 motor (listen for the motor to activate). If the motor is not properly functioning, replace the Tray 5 pickup motor.
Code: 13.A4.D6
Display:
13.A4.D6
Description:
Late to path jam from Tray 6. This jam occurs when the paper does not reach the Tray 4 feed sensor SR1 in designated amount of time after the Tray 6 feed sensor SR91 sensed the leading edge.
Remedy:
1. Open the lower-right door, remove any jammed paper, and then close the door. 2. Inspect the Tray 6 pick, feed and separation rollers. Clean or replace if necessary. 3. Check the connectors at the feed sensor, solenoid, feed motor, and the controller PCA. 4. Use the Tray/bin manual sensor tests to toggle the Tray 6 feed sensor. If the sensor or lever is not properly functioning, replace the Tray 6 paper pickup assembly. 5. Use the Component tests to activate the Tray 6 solenoid (listen for the solenoid to activate). If the solenoid is not properly functioning, replace the Tray 6 paper pickup assembly. 6. Use the Component tests to activate the Tray 6 motor (listen for the motor to activate). If the motor is not properly functioning, replace the Tray 6 pickup motor. 7. Use the Tray/bin manual sensor tests to toggle the Tray 4 feed sensor. If the sensor or lever is not properly functioning, replace the Tray 4 paper pickup assembly.
Code: 13.A4.FF
Display:
13.A4.FF
Description:
Power on jam, tray 4 feed sensor. Power on residual paper jam. This jam occurs when the paper exists at SR1 at power on or door close. Due to the current firmware timing requirements, the displayed jam code is always 13.FF.FF (the event log will have 13.WX.FF).
Remedy:
1. Open the lower-right door, remove any jammed paper, and then close the door. 2. Use the Tray/bin manual sensor tests to toggle the Tray 4 feed sensor. If the sensor or lever is not properly functioning, check the connectors to the sensor. If the error persists, replace the Tray 4 paper pickup assembly.
Code: 13.A5.A5
Display:
13.A5.A5
Description:
Misfeed jam, from tray 5. Stopped at tray path jam, from Tray 5. Leading edge of paper fed from Tray 5 is stopped before Tray 3 SR81.
Remedy:
1. Open Tray 4, clear any jammed paper, and then close the tray. 2. Inspect the Tray 5 pick, feed and separation rollers. Clean or replace if necessary. 3. Check the connectors at the feed sensor, solenoid, feed motor, and the controller PCA. 4. Use the Tray/bin manual sensor tests to toggle the Tray 5 feed sensor. If the sensor or lever is not properly functioning, replace the Tray 5 paper pickup assembly. 5. Use the Component tests to activate the Tray 5 solenoid (listen for the solenoid to activate). If the solenoid is not properly functioning, replace the Tray 5 paper pickup assembly. 6. Use the Component tests to activate the Tray 5 motor (listen for the motor to activate). If the motor is not properly functioning, replace the Tray 5 pickup motor.
Code: 13.A5.D5
Display:
13.A5.D5
Description:
Late to registration jam, from Tray 5. Leading edge of paper fed from Tray 5 is stopped before PS5 after passing SR1.
Remedy:
1. Open the right door, clear any jammed paper, and then close the door. 2. Check for obstructions in the paper path. 3. Verify that the second transfer roller is seated properly and not worn or deformed. Replaced it if necessary. 4. Check the pickup, feed, and separation rollers from the source tray. Replace them if they are worn or defective. 5. Verify that the registration assembly shutter is properly functioning. Replace it if it is damaged. 6. Use the manual sensor tests to toggle the TOP sensor (PS5). If the sensor is not properly functioning, replace the registration sensor assembly. 7. Check the connectors (J122S) on the DC controller and (J537) on the PS5 sensor. 8. Use the Component tests to activate the pickup motor and pickup solenoid/clutch for the source tray. If the motor or solenoid/clutch is not properly functioning, replace the motor or solenoid/ clutch assembly.
Code: 13.A5.D6
Display:
13.A5.D6
Description:
Late to path jam from Tray 6. This jam occurs when the paper does not reach the Tray 5 feed sensor SR81 in designated amount of time after the Tray 6 feed sensor SR91 sensed the leading edge.
Remedy:
1. Open the lower-right door, clear any jammed paper, and then close the door. 2. Inspect the Tray 6 pick, feed and separation rollers. Clean or replace if necessary. 3. Check the connectors at the feed sensor, solenoid, feed motor, and the controller PCA. 4. Use the Tray/bin manual sensor tests to toggle the Tray 6 feed sensor. If the sensor or lever is not properly functioning, replace the Tray 6 paper pickup assembly. 5. Use the Component tests to activate the Tray 6 solenoid (listen for the solenoid to activate). If the solenoid is not properly functioning, replace the Tray 6 paper pickup assembly. 6. Use the Component tests to activate the Tray 6 motor (listen for the motor to activate). If the motor is not properly functioning, replace the Tray 6 pickup motor. 7. Use the Tray/bin manual sensor tests to toggle the Tray 5 feed sensor. If the sensor or lever is not properly functioning, replace the Tray 5 paper pickup assembly.
Code: 13.A5.FF
Display:
13.A5.FF
Description:
Power on jam, tray 5 feed sensor. Power on residual paper jam. This jam occurs when the paper exists at SR81 at power on or door close. Due to the current firmware timing requirements, the displayed jam code is always 13.FF.FF (the event log will have 13.WX.FF).
Remedy:
1. Open the lower-right door, clear any jammed paper, and then close the door. 2. Use the Tray/bin manual sensor tests to toggle the Tray 5 feed sensor. If the sensor or lever is not properly functioning, check the connectors to the sensor. If the error persists, replace the Tray 5 paper pickup assembly.
Code: 13.A6.D6
Display:
13.A6.D6
Description:
Misfeed jam, from tray 6. No-pick jam from tray 6. The leading edge of paper fed from Tray 6 is stopped before SR91.
Remedy:
1. Open Tray 6, clear any jammed paper, and then close the tray. 2. Open the lower-right door, clear any jammed paper, and then close the door. 3. Inspect the Tray 6 pick, feed and separation rollers. Clean or replace if necessary. 4. Check the connectors at the feed sensor, solenoid, feed motor, and the controller PCA. 5. Use the Tray/bin manual sensor tests to toggle the Tray 6 feed sensor. If the sensor or lever is not properly functioning, replace the Tray 6 paper pickup assembly. 6. Use the Component tests to activate the Tray 6 solenoid (listen for the solenoid to activate). If the solenoid is not properly functioning, replace the Tray 6 paper pickup assembly. 7. Use the Component tests to activate the Tray 6 motor (listen for the motor to activate). If the motor is not properly functioning, replace the Tray 6 pickup motor.
Code: 13.A6.D6
Display:
13.A6.D6
Description:
Late to registration jam, from Tray 6. The leading edge of paper fed from Tray 6 is stopped before PS5 after passing SR1.
Remedy:
1. Open the right door, clear any jammed paper, and then close the door. 2. Check for obstructions in the paper path. 3. Verify that the second transfer roller is seated properly and not worn or deformed. Replaced it if necessary. 4. Check the pickup, feed, and separation rollers from the source tray. Replace them if they are worn or defective. 5. Verify that the registration assembly shutter is properly functioning. Replace it if it is damaged. 6. Use the manual sensor tests to toggle the TOP sensor (PS5). If the sensor is not properly functioning, replace the registration sensor assembly. 7. Check the connectors (J122S) on the DC controller and (J537) on the PS5 sensor. 8. Use the Component tests to activate the pickup motor and pickup solenoid/clutch for the source tray. If the motor or solenoid/clutch is not properly functioning, replace the motor or solenoid/ clutch assembly.
Code: 13.A6.DD
Display:
13.A6.DD
Description:
This jam occurs when the paper does not reach the registration sensor in a designated amount of time after it is reversed from the switchback position during duplex printingThe media either did not reverse (it was either ejected to the output bin or the user grabbed the exposed page during duplex reverse), or is jammed in the duplex reversing path in the product's right door. Duplex re-feed paper is stopped between PS6 and PS5.
Remedy:
1. Open the right door, clear any jammed paper, and then close the door. 2. Check for obstructions in the paper path. 3. Verify that the second transfer roller is seated properly and not worn or deformed. Replaced it if necessary. 4. Check the pickup, feed, and separation rollers from the source tray. Replace them if they are worn or defective. 5. Verify that the registration assembly shutter is properly functioning. Replace it if it is damaged. 6. Use the manual sensor tests to toggle the TOP sensor (PS5). If the sensor is not properly functioning, replace the registration sensor assembly. 7. Check the connectors (J122S) on the DC controller and (J537) on the PS5 sensor. 8. Use the Component tests to activate the pickup motor and pickup solenoid/clutch for the source tray. If the motor or solenoid/clutch is not properly functioning, replace the motor or solenoid/ clutch assembly.
Code: 13.A6.FF
Display:
13.A6.FF
Description:
Power on jam, tray 6 feed sensor. Power on residual paper jam. This jam occurs when the paper exists at SR91 at power on or door close. Due to the current firmware timing requirements, the displayed jam code is always 13.FF.FF (the event log will have 13.WX.FF).
Remedy:
1. Open the lower-right door, clear any jammed paper, and then close the door. 2. Use the Tray/bin manual sensor tests to toggle the Tray 6 feed sensor. If the sensor or lever is not properly functioning, check the connectors to the sensor. If the error persists, replace the Tray 6 paper pickup assembly.
Code: 13.AA.EE
Display:
13.AA.EE
Description:
Door open jam. Tray 3, 4, or 5 right tray access door was opened during print job.
Remedy:
1. Close the lower right door. 2. Check the tab of the lower right door that engages the right door sensor. If it is damaged, replace the right door assembly. 3. Use the manual sensor tests to toggle the lower right door sensor (SW1 or SW3301). If a sensor is not properly functioning, replace the sensor. 4. Check the connectors (J192S) on the DC controller PCA and the connector (J751 or J905) on the right door sensor.
Code: 13.AB.EE
Display:
13.AB.EE
Description:
Door open jam. Tray 4, 5, or 6 right tray access door was opened during print job.
Remedy:
1. Close the door. 2. Depending on input tray configuration, check the appropriate tab of the lower right door that engages the right door sensor. If it is damaged, replace the right door assembly. 3. Use the manual sensor tests to toggle the middle right door sensors. If a sensor is not properly functioning, replace the sensor. 4. Do one of the following: • 500-sheet paper feeder: check the connectors (J2003) on the PF controller PCA and the connector (J751) on the PF right door open detection switch SW1. • 3x500-sheet paper deck: check the connectors (J2005) on the PD controller PCA and the connector (J705) on the PD right door open detection switch. • High capacity input feeder: check the connectors (J3006) on the HCI controller PCA and the connector (J905) on the HCI right door open detection switch.
Code: 13.B2.A1
Display:
13.B2.AX
Description:
Media stay jam at registration sensor PS5.
Media input stay jam 1 (registration sensor) paper from tray 1Paper stays at PS5 media longer than allowed from Tray 1.
Remedy:
1. Open the right door, clear any jammed paper, and then close the door. 2. Check for obstructions in the paper path. 3. Verify that the second transfer roller is seated properly and not worn or deformed. Replaced it if necessary. 4. Verify that the registration assembly shutter is properly functioning. Replace it if it is damaged. 5. Use the manual sensor tests to toggle the TOP sensor (PS5). If the sensor is not properly functioning, replace the registration sensor assembly. 6. Check the connectors (J122S) on the DC controller and (J537) on the PS5 sensor.
Code: 13.B2.A2
Display:
13.B2.AX
Description:
Media stay jam at registration sensor PS5.
Media input stay jam 1 (registration sensor) paper from tray 1Paper stays at PS5 media longer than allowed from Tray 2.
Remedy:
1. Open the right door, clear any jammed paper, and then close the door. 2. Check for obstructions in the paper path. 3. Verify that the second transfer roller is seated properly and not worn or deformed. Replaced it if necessary. 4. Verify that the registration assembly shutter is properly functioning. Replace it if it is damaged. 5. Use the manual sensor tests to toggle the TOP sensor (PS5). If the sensor is not properly functioning, replace the registration sensor assembly. 6. Check the connectors (J122S) on the DC controller and (J537) on the PS5 sensor.
Code: 13.B2.A2
Display:
13.B2.AX
Description:
Media stay jam at registration sensor PS5.
Media input stay jam 1 (registration sensor) paper from tray 1Paper stays at PS5 media longer than allowed from Tray 3.
Remedy:
1. Open the right door, clear any jammed paper, and then close the door. 2. Check for obstructions in the paper path. 3. Verify that the second transfer roller is seated properly and not worn or deformed. Replaced it if necessary. 4. Verify that the registration assembly shutter is properly functioning. Replace it if it is damaged. 5. Use the manual sensor tests to toggle the TOP sensor (PS5). If the sensor is not properly functioning, replace the registration sensor assembly. 6. Check the connectors (J122S) on the DC controller and (J537) on the PS5 sensor.
Code: 13.B2.A4
Display:
13.B2.AX
Description:
Media stay jam at registration sensor PS5.
Media input stay jam 1 (registration sensor) paper from tray 1Paper stays at PS5 media longer than allowed from Tray 4.
Remedy:
1. Open the right door, clear any jammed paper, and then close the door. 2. Check for obstructions in the paper path. 3. Verify that the second transfer roller is seated properly and not worn or deformed. Replaced it if necessary. 4. Verify that the registration assembly shutter is properly functioning. Replace it if it is damaged. 5. Use the manual sensor tests to toggle the TOP sensor (PS5). If the sensor is not properly functioning, replace the registration sensor assembly. 6. Check the connectors (J122S) on the DC controller and (J537) on the PS5 sensor.
Code: 13.B2.A5
Display:
13.B2.AX
Description:
Media stay jam at registration sensor PS5.
Media input stay jam 1 (registration sensor) paper from tray 1Paper stays at PS5 media longer than allowed from Tray 5.
Remedy:
1. Open the right door, clear any jammed paper, and then close the door. 2. Check for obstructions in the paper path. 3. Verify that the second transfer roller is seated properly and not worn or deformed. Replaced it if necessary. 4. Verify that the registration assembly shutter is properly functioning. Replace it if it is damaged. 5. Use the manual sensor tests to toggle the TOP sensor (PS5). If the sensor is not properly functioning, replace the registration sensor assembly. 6. Check the connectors (J122S) on the DC controller and (J537) on the PS5 sensor.
Code: 13.B2.A6
Display:
13.B2.AX
Description:
Media stay jam at registration sensor PS5.
Media input stay jam 1 (registration sensor) paper from tray 1Paper stays at PS5 media longer than allowed from Tray 6.
Remedy:
1. Open the right door, clear any jammed paper, and then close the door. 2. Check for obstructions in the paper path. 3. Verify that the second transfer roller is seated properly and not worn or deformed. Replaced it if necessary. 4. Verify that the registration assembly shutter is properly functioning. Replace it if it is damaged. 5. Use the manual sensor tests to toggle the TOP sensor (PS5). If the sensor is not properly functioning, replace the registration sensor assembly. 6. Check the connectors (J122S) on the DC controller and (J537) on the PS5 sensor.
Code: 13.B2.AD
Display:
13.B2.AX
Description:
Media stay jam at registration sensor PS5.
Media stay jam at registration sensor PS5Paper stays at PS5 media longer than allowed from duplexer.
Remedy:
1. Open the right door, clear any jammed paper, and then close the door. 2. Check for obstructions in the paper path. 3. Verify that the second transfer roller is seated properly and not worn or deformed. Replaced it if necessary. 4. Verify that the registration assembly shutter is properly functioning. Replace it if it is damaged. 5. Use the manual sensor tests to toggle the TOP sensor (PS5). If the sensor is not properly functioning, replace the registration sensor assembly. 6. Check the connectors (J122S) on the DC controller and (J537) on the PS5 sensor.
Code: 13.B2.D1
Display:
13.B2.D1
Description:
Late to registration jam, from Tray 1. This may be a misfeed jam from Tray 1. The leading edge of paper fed from Tray 1 is stopped before PS5.
Remedy:
1. Open the right door, clear any jammed paper, and then close the door. 2. Check for obstructions in the paper path. 3. Verify that the second transfer roller is seated properly and not worn or deformed. Replaced it if necessary. 4. Check the pickup, feed, and separation rollers from the source tray. Replace them if they are worn or defective. 5. Verify that the registration assembly shutter is properly functioning. Replace it if it is damaged. 6. Use the manual sensor tests to toggle the TOP sensor (PS5). If the sensor is not properly functioning, replace the registration sensor assembly. 7. Check the connectors (J122S) on the DC controller and (J537) on the PS5 sensor. 8. Use the Component tests to activate the pickup motor and pickup solenoid/clutch for the source tray. If the motor or solenoid/clutch is not properly functioning, replace the motor or solenoid/ clutch assembly.
Code: 13.B2.D2
Display:
13.B2.D2
Description:
Late to registration jam, from Tray 2. This may be a misfeed jam from Tray 2. The leading edge of paper fed from Tray 2 is stopped before PS5.
Remedy:
1. Open the right door, clear any jammed paper, and then close the door. 2. Check for obstructions in the paper path. 3. Verify that the second transfer roller is seated properly and not worn or deformed. Replaced it if necessary. 4. Check the pickup, feed, and separation rollers from the source tray. Replace them if they are worn or defective. 5. Verify that the registration assembly shutter is properly functioning. Replace it if it is damaged. 6. Use the manual sensor tests to toggle the TOP sensor (PS5). If the sensor is not properly functioning, replace the registration sensor assembly. 7. Check the connectors (J122S) on the DC controller and (J537) on the PS5 sensor. 8. Use the Component tests to activate the pickup motor and pickup solenoid/clutch for the source tray. If the motor or solenoid/clutch is not properly functioning, replace the motor or solenoid/ clutch assembly.
Code: 13.B2.FF
Display:
13.B2.FF
Description:
At power on, door close, or auto-flushing: paper stays at PS5. Power on residual paper jam. This jam occurs when the paper exists at PS5 at power on or door close. Due to the current FW timing requirements, the displayed jam code is always 13.FF.FF, only the event log will have 13.WX.FF.Tray
Remedy:
1. Open the right door, clear any jammed paper, and then close the door. 2. Use the manual sensor tests to toggle the TOP sensor (PS5). If the sensor is not properly functioning, replace the registration sensor assembly.
Code: 13.B4.FF
Display:
13.B4.FF
Description:
At power on, door close, or auto-flushing: paper stays at PS7/PS8 (loop sensors). Power on residual paper jam. This jam occurs when the paper exists at PS7/8 at power on or door close. Due to the current FW timing requirements, the displayed jam code is always 13.FF.FF, only the event log will have 13.WX.FF.
Remedy:
1. Open the right door, clear any jammed paper, and then close the door. 2. Use the manual sensor tests to toggle the Loop sensors (PS7/PS8). If the sensors or levers are not properly functioning, replace the fuser assembly.
Code: 13.B9.A1
Display:
13.B9.AZ
Description:
Stopped at fuser jam. This jam occurs when the paper stays at the fuser output sensor PS6 for a designated amount of time after it has reached the fuser output sensor PS6. Z = Fuser mode.
Stopped at fuser jam, Auto Sense (Normal)--special case distinguished from typed Normal.
Remedy:
1. Open the right door, and then clear any jammed paper. 2. Make sure that the paper meets hp specifications. 3. Remove the fuser, and then clear any jammed paper. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Check for obstructions in the paper path. 6. Verify that the second transfer roller is seated properly and not worn or deformed. Replace it if necessary. 7. Check the paper path rollers at the fuser and paper delivery assembly for blockage or damage. Replace the fuser or paper delivery assembly if necessary. 8. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 9. Use the components tests to activate the fuser motor (M4). If the motor is not properly functioning, replace the motor.
Code: 13.B9.A2
Display:
13.B9.AZ
Description:
Stopped at fuser jam. This jam occurs when the paper stays at the fuser output sensor PS6 for a designated amount of time after it has reached the fuser output sensor PS6. Z = Fuser mode.
Stopped at fuser jam, Normal (typed not from Auto Sense).
Remedy:
1. Open the right door, and then clear any jammed paper. 2. Make sure that the paper meets hp specifications. 3. Remove the fuser, and then clear any jammed paper. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Check for obstructions in the paper path. 6. Verify that the second transfer roller is seated properly and not worn or deformed. Replace it if necessary. 7. Check the paper path rollers at the fuser and paper delivery assembly for blockage or damage. Replace the fuser or paper delivery assembly if necessary. 8. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 9. Use the components tests to activate the fuser motor (M4). If the motor is not properly functioning, replace the motor.
Code: 13.B9.A3
Display:
13.B9.AZ
Description:
Stopped at fuser jam. This jam occurs when the paper stays at the fuser output sensor PS6 for a designated amount of time after it has reached the fuser output sensor PS6. Z = Fuser mode.
Stopped at fuser jam, Light media 1 (either typed or from Auto Sense).
Remedy:
1. Open the right door, and then clear any jammed paper. 2. Make sure that the paper meets hp specifications. 3. Remove the fuser, and then clear any jammed paper. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Check for obstructions in the paper path. 6. Verify that the second transfer roller is seated properly and not worn or deformed. Replace it if necessary. 7. Check the paper path rollers at the fuser and paper delivery assembly for blockage or damage. Replace the fuser or paper delivery assembly if necessary. 8. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 9. Use the components tests to activate the fuser motor (M4). If the motor is not properly functioning, replace the motor.
Code: 13.B9.A4
Display:
13.B9.AZ
Description:
Stopped at fuser jam. This jam occurs when the paper stays at the fuser output sensor PS6 for a designated amount of time after it has reached the fuser output sensor PS6. Z = Fuser mode.
Stopped at fuser jam, Heavy media 1 (either typed or from Auto Sense).
Remedy:
1. Open the right door, and then clear any jammed paper. 2. Make sure that the paper meets hp specifications. 3. Remove the fuser, and then clear any jammed paper. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Check for obstructions in the paper path. 6. Verify that the second transfer roller is seated properly and not worn or deformed. Replace it if necessary. 7. Check the paper path rollers at the fuser and paper delivery assembly for blockage or damage. Replace the fuser or paper delivery assembly if necessary. 8. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 9. Use the components tests to activate the fuser motor (M4). If the motor is not properly functioning, replace the motor.
Code: 13.B9.A5
Display:
13.B9.AZ
Description:
Stopped at fuser jam. This jam occurs when the paper stays at the fuser output sensor PS6 for a designated amount of time after it has reached the fuser output sensor PS6. Z = Fuser mode.
Stopped at fuser jam, Heavy media 2 (either typed or from Auto Sense).
Remedy:
1. Open the right door, and then clear any jammed paper. 2. Make sure that the paper meets hp specifications. 3. Remove the fuser, and then clear any jammed paper. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Check for obstructions in the paper path. 6. Verify that the second transfer roller is seated properly and not worn or deformed. Replace it if necessary. 7. Check the paper path rollers at the fuser and paper delivery assembly for blockage or damage. Replace the fuser or paper delivery assembly if necessary. 8. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 9. Use the components tests to activate the fuser motor (M4). If the motor is not properly functioning, replace the motor.
Code: 13.B9.A6
Display:
13.B9.AZ
Description:
Stopped at fuser jam. This jam occurs when the paper stays at the fuser output sensor PS6 for a designated amount of time after it has reached the fuser output sensor PS6. Z = Fuser mode.
Stopped at fuser jam, Heavy media 3 (either typed or from Auto Sense).
Remedy:
1. Open the right door, and then clear any jammed paper. 2. Make sure that the paper meets hp specifications. 3. Remove the fuser, and then clear any jammed paper. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Check for obstructions in the paper path. 6. Verify that the second transfer roller is seated properly and not worn or deformed. Replace it if necessary. 7. Check the paper path rollers at the fuser and paper delivery assembly for blockage or damage. Replace the fuser or paper delivery assembly if necessary. 8. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 9. Use the components tests to activate the fuser motor (M4). If the motor is not properly functioning, replace the motor.
Code: 13.B9.A7
Display:
13.B9.AZ
Description:
Stopped at fuser jam. This jam occurs when the paper stays at the fuser output sensor PS6 for a designated amount of time after it has reached the fuser output sensor PS6. Z = Fuser mode.
Stopped at fuser jam, Glossy media 1 (either typed or from Auto Sense).
Remedy:
1. Open the right door, and then clear any jammed paper. 2. Make sure that the paper meets hp specifications. 3. Remove the fuser, and then clear any jammed paper. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Check for obstructions in the paper path. 6. Verify that the second transfer roller is seated properly and not worn or deformed. Replace it if necessary. 7. Check the paper path rollers at the fuser and paper delivery assembly for blockage or damage. Replace the fuser or paper delivery assembly if necessary. 8. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 9. Use the components tests to activate the fuser motor (M4). If the motor is not properly functioning, replace the motor.
Code: 13.B9.A8
Display:
13.B9.AZ
Description:
Stopped at fuser jam. This jam occurs when the paper stays at the fuser output sensor PS6 for a designated amount of time after it has reached the fuser output sensor PS6. Z = Fuser mode.
Stopped at fuser jam, Glossy media 2 (either typed or from Auto Sense).
Remedy:
1. Open the right door, and then clear any jammed paper. 2. Make sure that the paper meets hp specifications. 3. Remove the fuser, and then clear any jammed paper. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Check for obstructions in the paper path. 6. Verify that the second transfer roller is seated properly and not worn or deformed. Replace it if necessary. 7. Check the paper path rollers at the fuser and paper delivery assembly for blockage or damage. Replace the fuser or paper delivery assembly if necessary. 8. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 9. Use the components tests to activate the fuser motor (M4). If the motor is not properly functioning, replace the motor.
Code: 13.B9.A9
Display:
13.B9.AZ
Description:
Stopped at fuser jam. This jam occurs when the paper stays at the fuser output sensor PS6 for a designated amount of time after it has reached the fuser output sensor PS6. Z = Fuser mode.
Stopped at fuser jam, Glossy media 3 (either typed or from Auto Sense).
Remedy:
1. Open the right door, and then clear any jammed paper. 2. Make sure that the paper meets hp specifications. 3. Remove the fuser, and then clear any jammed paper. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Check for obstructions in the paper path. 6. Verify that the second transfer roller is seated properly and not worn or deformed. Replace it if necessary. 7. Check the paper path rollers at the fuser and paper delivery assembly for blockage or damage. Replace the fuser or paper delivery assembly if necessary. 8. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 9. Use the components tests to activate the fuser motor (M4). If the motor is not properly functioning, replace the motor.
Display:
13.A3.D4
Description:
Late to registration jam, from Tray 4. The leading edge of paper fed from Tray 4 is stopped before PS5 after passing SR1.
Remedy:
1. Open the right door, clear any jammed paper, and then close the door. 2. Check for obstructions in the paper path. 3. Verify that the second transfer roller is seated properly and not worn or deformed. Replaced it if necessary. 4. Check the pickup, feed, and separation rollers from the source tray. Replace them if they are worn or defective. 5. Verify that the registration assembly shutter is properly functioning. Replace it if it is damaged. 6. Use the manual sensor tests to toggle the TOP sensor (PS5). If the sensor is not properly functioning, replace the registration sensor assembly. 7. Check the connectors (J122S) on the DC controller and (J537) on the PS5 sensor. 8. Use the Component tests to activate the pickup motor and pickup solenoid/clutch for the source tray. If the motor or solenoid/clutch is not properly functioning, replace the motor or solenoid/ clutch assembly.
Code: 13.A3.D5
Display:
13.A3.D5
Description:
Late to tray 3 feed sensor jam, from tray 5. Late to path jam from Tray 5. This jam occurs when the paper does not reach the Tray 3 feed sensor SR1 in specified amount of time after the Tray 5 feed sensor SR81 sensed the leading edge.
Remedy:
1. Open the lower-right door, remove any jammed paper, and then close the door. 2. Inspect the Tray 5 pick, feed and separation rollers. Clean or replace if necessary. 3. Check the connectors at the feed sensor, solenoid, feed motor, and the controller PCA. 4. Use the Tray/bin manual sensor tests to toggle the Tray 5 feed sensor. If the sensor or lever is not properly functioning, replace the Tray 5 paper pickup assembly. 5. Use the Component tests to activate the Tray 5 solenoid (listen for the solenoid to activate). If the solenoid is not properly functioning, replace the Tray 5 paper pickup assembly. 6. Use the Component tests to activate the Tray 5 motor (listen for the motor to activate). If the motor is not properly functioning, replace the Tray 5 pickup motor. 7. Use the Tray/bin manual sensor tests to toggle the Tray 3 feed sensor. If the sensor or lever is not properly functioning, replace the Tray 3 paper pickup assembly.
Code: 13.A3.D6
Display:
13.A3.D6
Description:
Late to tray 3 feed sensor jam, from tray 6. Late to path jam from Tray 6. The leading edge of paper fed from Tray 6 is stopped before Tray 3 SR1 after passing Tray 6 SR91.
Remedy:
1. Open the lower-right door, remove any jammed paper, and then close the door. 2. Inspect the Tray 6 pick, feed and separation rollers. Clean or replace if necessary. 3. Check the connectors at the feed sensor, solenoid, feed motor, and the controller PCA. 4. Use the Tray/bin manual sensor tests to toggle the Tray 6 feed sensor. If the sensor or lever is not properly functioning, replace the Tray 6 paper pickup assembly. 5. Use the Component tests to activate the Tray 6 solenoid (listen for the solenoid to activate). If the solenoid is not properly functioning, replace the Tray 6 paper pickup assembly. 6. Use the Component tests to activate the Tray 6 motor (listen for the motor to activate). If the motor is not properly functioning, replace the Tray 6 pickup motor. 7. Use the Tray/bin manual sensor tests to toggle the Tray 3 feed sensor. If the sensor or lever is not properly functioning, replace the Tray 3 paper pickup assembly.
Code: 13.A3.FF
Display:
13.A3.FF
Description:
Power on jam, tray 3 feed sensor. Power on residual paper jam. This jam occurs when the paper exists at SR1 at power on or door close. Due to the current firmware timing requirements, the displayed jam code is always 13.FF.FF (the event log will have 13.WX.FF).
Remedy:
1. Open the lower-right door, clear any jammed paper, and then close the door. 2. Use the Tray/bin manual sensor tests to toggle the Tray 3 feed sensor. If the sensor or lever is not properly functioning, check the connectors to the sensor. If the error persists, replace the Tray 3 paper pickup assembly.
Code: 13.A4.D4
Display:
13.A4.D4
Description:
Late to tray 4 feed sensor jam, from Tray 4. No-pick jam from Tray 4.
500-sheet trays • The leading edge of paper fed from Tray 4 does not reach Tray 4 SR1 in specified amount of time.
High capacity input feeder • Tray 4 media feed sensor PS3305 does not detect the leading edge of paper within a specified period, including two times retry, after the HCI left cassette pickup solenoid is turned on.
Remedy:
500-sheet trays
a. Open Tray 4, clear any jammed paper, and then close the tray. b. Open the lower-right door, clear any jammed paper, and then close the door.
High capacity input feeder
a. Open Tray 4, clear any jammed paper, and then close the tray. b. Open Tray 3, release the jam access tray and clear any jammed paper, and then close the tray.
500-sheet trays and high capacity input feeder
1. Inspect the Tray 4 pick, feed and separation rollers. Clean or replace if necessary. 2. Check the connectors at the feed sensor, solenoid, feed motor, and the controller PCA. 3. Use the Tray/bin manual sensor tests to toggle the Tray 4 feed sensor. If the sensor or lever is not properly functioning, replace the Tray 4 paper pickup assembly. 4. Use the component tests to activate the Tray 4 solenoid (listen for the solenoid to activate). If the solenoid is not properly functioning, replace the Tray 4 paper pickup assembly. 5. Use the component tests to activate the Tray 4 motor (listen for the motor to activate). If the motor is not properly functioning, replace the Tray 4 pickup motor.
Code: 13.A4.D5
Display:
13.A4.D5
Description:
Late to path jam from Tray 5. This jam occurs when the paper does not reach the Tray 4 feed sensor SR1 in designated amount of time after the Tray 5 feed sensor SR81 sensed the leading edge.
Remedy:
1. Open the lower-right door, remove any jammed paper, and then close the door. 2. Inspect the Tray 5 pick, feed and separation rollers. Clean or replace if necessary. 3. Check the connectors at the feed sensor, solenoid, feed motor, and the controller PCA. 4. Use the Tray/bin manual sensor tests to toggle the Tray 5 feed sensor. If the sensor or lever is not properly functioning, replace the Tray 5 paper pickup assembly. 5. Use the Component tests to activate the Tray 5 solenoid (listen for the solenoid to activate). If the solenoid is not properly functioning, replace the Tray 5 paper pickup assembly. 6. Use the Component tests to activate the Tray 5 motor (listen for the motor to activate). If the motor is not properly functioning, replace the Tray 5 pickup motor.
Code: 13.A4.D6
Display:
13.A4.D6
Description:
Late to path jam from Tray 6. This jam occurs when the paper does not reach the Tray 4 feed sensor SR1 in designated amount of time after the Tray 6 feed sensor SR91 sensed the leading edge.
Remedy:
1. Open the lower-right door, remove any jammed paper, and then close the door. 2. Inspect the Tray 6 pick, feed and separation rollers. Clean or replace if necessary. 3. Check the connectors at the feed sensor, solenoid, feed motor, and the controller PCA. 4. Use the Tray/bin manual sensor tests to toggle the Tray 6 feed sensor. If the sensor or lever is not properly functioning, replace the Tray 6 paper pickup assembly. 5. Use the Component tests to activate the Tray 6 solenoid (listen for the solenoid to activate). If the solenoid is not properly functioning, replace the Tray 6 paper pickup assembly. 6. Use the Component tests to activate the Tray 6 motor (listen for the motor to activate). If the motor is not properly functioning, replace the Tray 6 pickup motor. 7. Use the Tray/bin manual sensor tests to toggle the Tray 4 feed sensor. If the sensor or lever is not properly functioning, replace the Tray 4 paper pickup assembly.
Code: 13.A4.FF
Display:
13.A4.FF
Description:
Power on jam, tray 4 feed sensor. Power on residual paper jam. This jam occurs when the paper exists at SR1 at power on or door close. Due to the current firmware timing requirements, the displayed jam code is always 13.FF.FF (the event log will have 13.WX.FF).
Remedy:
1. Open the lower-right door, remove any jammed paper, and then close the door. 2. Use the Tray/bin manual sensor tests to toggle the Tray 4 feed sensor. If the sensor or lever is not properly functioning, check the connectors to the sensor. If the error persists, replace the Tray 4 paper pickup assembly.
Code: 13.A5.A5
Display:
13.A5.A5
Description:
Misfeed jam, from tray 5. Stopped at tray path jam, from Tray 5. Leading edge of paper fed from Tray 5 is stopped before Tray 3 SR81.
Remedy:
1. Open Tray 4, clear any jammed paper, and then close the tray. 2. Inspect the Tray 5 pick, feed and separation rollers. Clean or replace if necessary. 3. Check the connectors at the feed sensor, solenoid, feed motor, and the controller PCA. 4. Use the Tray/bin manual sensor tests to toggle the Tray 5 feed sensor. If the sensor or lever is not properly functioning, replace the Tray 5 paper pickup assembly. 5. Use the Component tests to activate the Tray 5 solenoid (listen for the solenoid to activate). If the solenoid is not properly functioning, replace the Tray 5 paper pickup assembly. 6. Use the Component tests to activate the Tray 5 motor (listen for the motor to activate). If the motor is not properly functioning, replace the Tray 5 pickup motor.
Code: 13.A5.D5
Display:
13.A5.D5
Description:
Late to registration jam, from Tray 5. Leading edge of paper fed from Tray 5 is stopped before PS5 after passing SR1.
Remedy:
1. Open the right door, clear any jammed paper, and then close the door. 2. Check for obstructions in the paper path. 3. Verify that the second transfer roller is seated properly and not worn or deformed. Replaced it if necessary. 4. Check the pickup, feed, and separation rollers from the source tray. Replace them if they are worn or defective. 5. Verify that the registration assembly shutter is properly functioning. Replace it if it is damaged. 6. Use the manual sensor tests to toggle the TOP sensor (PS5). If the sensor is not properly functioning, replace the registration sensor assembly. 7. Check the connectors (J122S) on the DC controller and (J537) on the PS5 sensor. 8. Use the Component tests to activate the pickup motor and pickup solenoid/clutch for the source tray. If the motor or solenoid/clutch is not properly functioning, replace the motor or solenoid/ clutch assembly.
Code: 13.A5.D6
Display:
13.A5.D6
Description:
Late to path jam from Tray 6. This jam occurs when the paper does not reach the Tray 5 feed sensor SR81 in designated amount of time after the Tray 6 feed sensor SR91 sensed the leading edge.
Remedy:
1. Open the lower-right door, clear any jammed paper, and then close the door. 2. Inspect the Tray 6 pick, feed and separation rollers. Clean or replace if necessary. 3. Check the connectors at the feed sensor, solenoid, feed motor, and the controller PCA. 4. Use the Tray/bin manual sensor tests to toggle the Tray 6 feed sensor. If the sensor or lever is not properly functioning, replace the Tray 6 paper pickup assembly. 5. Use the Component tests to activate the Tray 6 solenoid (listen for the solenoid to activate). If the solenoid is not properly functioning, replace the Tray 6 paper pickup assembly. 6. Use the Component tests to activate the Tray 6 motor (listen for the motor to activate). If the motor is not properly functioning, replace the Tray 6 pickup motor. 7. Use the Tray/bin manual sensor tests to toggle the Tray 5 feed sensor. If the sensor or lever is not properly functioning, replace the Tray 5 paper pickup assembly.
Code: 13.A5.FF
Display:
13.A5.FF
Description:
Power on jam, tray 5 feed sensor. Power on residual paper jam. This jam occurs when the paper exists at SR81 at power on or door close. Due to the current firmware timing requirements, the displayed jam code is always 13.FF.FF (the event log will have 13.WX.FF).
Remedy:
1. Open the lower-right door, clear any jammed paper, and then close the door. 2. Use the Tray/bin manual sensor tests to toggle the Tray 5 feed sensor. If the sensor or lever is not properly functioning, check the connectors to the sensor. If the error persists, replace the Tray 5 paper pickup assembly.
Code: 13.A6.D6
Display:
13.A6.D6
Description:
Misfeed jam, from tray 6. No-pick jam from tray 6. The leading edge of paper fed from Tray 6 is stopped before SR91.
Remedy:
1. Open Tray 6, clear any jammed paper, and then close the tray. 2. Open the lower-right door, clear any jammed paper, and then close the door. 3. Inspect the Tray 6 pick, feed and separation rollers. Clean or replace if necessary. 4. Check the connectors at the feed sensor, solenoid, feed motor, and the controller PCA. 5. Use the Tray/bin manual sensor tests to toggle the Tray 6 feed sensor. If the sensor or lever is not properly functioning, replace the Tray 6 paper pickup assembly. 6. Use the Component tests to activate the Tray 6 solenoid (listen for the solenoid to activate). If the solenoid is not properly functioning, replace the Tray 6 paper pickup assembly. 7. Use the Component tests to activate the Tray 6 motor (listen for the motor to activate). If the motor is not properly functioning, replace the Tray 6 pickup motor.
Code: 13.A6.D6
Display:
13.A6.D6
Description:
Late to registration jam, from Tray 6. The leading edge of paper fed from Tray 6 is stopped before PS5 after passing SR1.
Remedy:
1. Open the right door, clear any jammed paper, and then close the door. 2. Check for obstructions in the paper path. 3. Verify that the second transfer roller is seated properly and not worn or deformed. Replaced it if necessary. 4. Check the pickup, feed, and separation rollers from the source tray. Replace them if they are worn or defective. 5. Verify that the registration assembly shutter is properly functioning. Replace it if it is damaged. 6. Use the manual sensor tests to toggle the TOP sensor (PS5). If the sensor is not properly functioning, replace the registration sensor assembly. 7. Check the connectors (J122S) on the DC controller and (J537) on the PS5 sensor. 8. Use the Component tests to activate the pickup motor and pickup solenoid/clutch for the source tray. If the motor or solenoid/clutch is not properly functioning, replace the motor or solenoid/ clutch assembly.
Code: 13.A6.DD
Display:
13.A6.DD
Description:
This jam occurs when the paper does not reach the registration sensor in a designated amount of time after it is reversed from the switchback position during duplex printingThe media either did not reverse (it was either ejected to the output bin or the user grabbed the exposed page during duplex reverse), or is jammed in the duplex reversing path in the product's right door. Duplex re-feed paper is stopped between PS6 and PS5.
Remedy:
1. Open the right door, clear any jammed paper, and then close the door. 2. Check for obstructions in the paper path. 3. Verify that the second transfer roller is seated properly and not worn or deformed. Replaced it if necessary. 4. Check the pickup, feed, and separation rollers from the source tray. Replace them if they are worn or defective. 5. Verify that the registration assembly shutter is properly functioning. Replace it if it is damaged. 6. Use the manual sensor tests to toggle the TOP sensor (PS5). If the sensor is not properly functioning, replace the registration sensor assembly. 7. Check the connectors (J122S) on the DC controller and (J537) on the PS5 sensor. 8. Use the Component tests to activate the pickup motor and pickup solenoid/clutch for the source tray. If the motor or solenoid/clutch is not properly functioning, replace the motor or solenoid/ clutch assembly.
Code: 13.A6.FF
Display:
13.A6.FF
Description:
Power on jam, tray 6 feed sensor. Power on residual paper jam. This jam occurs when the paper exists at SR91 at power on or door close. Due to the current firmware timing requirements, the displayed jam code is always 13.FF.FF (the event log will have 13.WX.FF).
Remedy:
1. Open the lower-right door, clear any jammed paper, and then close the door. 2. Use the Tray/bin manual sensor tests to toggle the Tray 6 feed sensor. If the sensor or lever is not properly functioning, check the connectors to the sensor. If the error persists, replace the Tray 6 paper pickup assembly.
Code: 13.AA.EE
Display:
13.AA.EE
Description:
Door open jam. Tray 3, 4, or 5 right tray access door was opened during print job.
Remedy:
1. Close the lower right door. 2. Check the tab of the lower right door that engages the right door sensor. If it is damaged, replace the right door assembly. 3. Use the manual sensor tests to toggle the lower right door sensor (SW1 or SW3301). If a sensor is not properly functioning, replace the sensor. 4. Check the connectors (J192S) on the DC controller PCA and the connector (J751 or J905) on the right door sensor.
Code: 13.AB.EE
Display:
13.AB.EE
Description:
Door open jam. Tray 4, 5, or 6 right tray access door was opened during print job.
Remedy:
1. Close the door. 2. Depending on input tray configuration, check the appropriate tab of the lower right door that engages the right door sensor. If it is damaged, replace the right door assembly. 3. Use the manual sensor tests to toggle the middle right door sensors. If a sensor is not properly functioning, replace the sensor. 4. Do one of the following: • 500-sheet paper feeder: check the connectors (J2003) on the PF controller PCA and the connector (J751) on the PF right door open detection switch SW1. • 3x500-sheet paper deck: check the connectors (J2005) on the PD controller PCA and the connector (J705) on the PD right door open detection switch. • High capacity input feeder: check the connectors (J3006) on the HCI controller PCA and the connector (J905) on the HCI right door open detection switch.
Code: 13.B2.A1
Display:
13.B2.AX
Description:
Media stay jam at registration sensor PS5.
Media input stay jam 1 (registration sensor) paper from tray 1Paper stays at PS5 media longer than allowed from Tray 1.
Remedy:
1. Open the right door, clear any jammed paper, and then close the door. 2. Check for obstructions in the paper path. 3. Verify that the second transfer roller is seated properly and not worn or deformed. Replaced it if necessary. 4. Verify that the registration assembly shutter is properly functioning. Replace it if it is damaged. 5. Use the manual sensor tests to toggle the TOP sensor (PS5). If the sensor is not properly functioning, replace the registration sensor assembly. 6. Check the connectors (J122S) on the DC controller and (J537) on the PS5 sensor.
Code: 13.B2.A2
Display:
13.B2.AX
Description:
Media stay jam at registration sensor PS5.
Media input stay jam 1 (registration sensor) paper from tray 1Paper stays at PS5 media longer than allowed from Tray 2.
Remedy:
1. Open the right door, clear any jammed paper, and then close the door. 2. Check for obstructions in the paper path. 3. Verify that the second transfer roller is seated properly and not worn or deformed. Replaced it if necessary. 4. Verify that the registration assembly shutter is properly functioning. Replace it if it is damaged. 5. Use the manual sensor tests to toggle the TOP sensor (PS5). If the sensor is not properly functioning, replace the registration sensor assembly. 6. Check the connectors (J122S) on the DC controller and (J537) on the PS5 sensor.
Code: 13.B2.A2
Display:
13.B2.AX
Description:
Media stay jam at registration sensor PS5.
Media input stay jam 1 (registration sensor) paper from tray 1Paper stays at PS5 media longer than allowed from Tray 3.
Remedy:
1. Open the right door, clear any jammed paper, and then close the door. 2. Check for obstructions in the paper path. 3. Verify that the second transfer roller is seated properly and not worn or deformed. Replaced it if necessary. 4. Verify that the registration assembly shutter is properly functioning. Replace it if it is damaged. 5. Use the manual sensor tests to toggle the TOP sensor (PS5). If the sensor is not properly functioning, replace the registration sensor assembly. 6. Check the connectors (J122S) on the DC controller and (J537) on the PS5 sensor.
Code: 13.B2.A4
Display:
13.B2.AX
Description:
Media stay jam at registration sensor PS5.
Media input stay jam 1 (registration sensor) paper from tray 1Paper stays at PS5 media longer than allowed from Tray 4.
Remedy:
1. Open the right door, clear any jammed paper, and then close the door. 2. Check for obstructions in the paper path. 3. Verify that the second transfer roller is seated properly and not worn or deformed. Replaced it if necessary. 4. Verify that the registration assembly shutter is properly functioning. Replace it if it is damaged. 5. Use the manual sensor tests to toggle the TOP sensor (PS5). If the sensor is not properly functioning, replace the registration sensor assembly. 6. Check the connectors (J122S) on the DC controller and (J537) on the PS5 sensor.
Code: 13.B2.A5
Display:
13.B2.AX
Description:
Media stay jam at registration sensor PS5.
Media input stay jam 1 (registration sensor) paper from tray 1Paper stays at PS5 media longer than allowed from Tray 5.
Remedy:
1. Open the right door, clear any jammed paper, and then close the door. 2. Check for obstructions in the paper path. 3. Verify that the second transfer roller is seated properly and not worn or deformed. Replaced it if necessary. 4. Verify that the registration assembly shutter is properly functioning. Replace it if it is damaged. 5. Use the manual sensor tests to toggle the TOP sensor (PS5). If the sensor is not properly functioning, replace the registration sensor assembly. 6. Check the connectors (J122S) on the DC controller and (J537) on the PS5 sensor.
Code: 13.B2.A6
Display:
13.B2.AX
Description:
Media stay jam at registration sensor PS5.
Media input stay jam 1 (registration sensor) paper from tray 1Paper stays at PS5 media longer than allowed from Tray 6.
Remedy:
1. Open the right door, clear any jammed paper, and then close the door. 2. Check for obstructions in the paper path. 3. Verify that the second transfer roller is seated properly and not worn or deformed. Replaced it if necessary. 4. Verify that the registration assembly shutter is properly functioning. Replace it if it is damaged. 5. Use the manual sensor tests to toggle the TOP sensor (PS5). If the sensor is not properly functioning, replace the registration sensor assembly. 6. Check the connectors (J122S) on the DC controller and (J537) on the PS5 sensor.
Code: 13.B2.AD
Display:
13.B2.AX
Description:
Media stay jam at registration sensor PS5.
Media stay jam at registration sensor PS5Paper stays at PS5 media longer than allowed from duplexer.
Remedy:
1. Open the right door, clear any jammed paper, and then close the door. 2. Check for obstructions in the paper path. 3. Verify that the second transfer roller is seated properly and not worn or deformed. Replaced it if necessary. 4. Verify that the registration assembly shutter is properly functioning. Replace it if it is damaged. 5. Use the manual sensor tests to toggle the TOP sensor (PS5). If the sensor is not properly functioning, replace the registration sensor assembly. 6. Check the connectors (J122S) on the DC controller and (J537) on the PS5 sensor.
Code: 13.B2.D1
Display:
13.B2.D1
Description:
Late to registration jam, from Tray 1. This may be a misfeed jam from Tray 1. The leading edge of paper fed from Tray 1 is stopped before PS5.
Remedy:
1. Open the right door, clear any jammed paper, and then close the door. 2. Check for obstructions in the paper path. 3. Verify that the second transfer roller is seated properly and not worn or deformed. Replaced it if necessary. 4. Check the pickup, feed, and separation rollers from the source tray. Replace them if they are worn or defective. 5. Verify that the registration assembly shutter is properly functioning. Replace it if it is damaged. 6. Use the manual sensor tests to toggle the TOP sensor (PS5). If the sensor is not properly functioning, replace the registration sensor assembly. 7. Check the connectors (J122S) on the DC controller and (J537) on the PS5 sensor. 8. Use the Component tests to activate the pickup motor and pickup solenoid/clutch for the source tray. If the motor or solenoid/clutch is not properly functioning, replace the motor or solenoid/ clutch assembly.
Code: 13.B2.D2
Display:
13.B2.D2
Description:
Late to registration jam, from Tray 2. This may be a misfeed jam from Tray 2. The leading edge of paper fed from Tray 2 is stopped before PS5.
Remedy:
1. Open the right door, clear any jammed paper, and then close the door. 2. Check for obstructions in the paper path. 3. Verify that the second transfer roller is seated properly and not worn or deformed. Replaced it if necessary. 4. Check the pickup, feed, and separation rollers from the source tray. Replace them if they are worn or defective. 5. Verify that the registration assembly shutter is properly functioning. Replace it if it is damaged. 6. Use the manual sensor tests to toggle the TOP sensor (PS5). If the sensor is not properly functioning, replace the registration sensor assembly. 7. Check the connectors (J122S) on the DC controller and (J537) on the PS5 sensor. 8. Use the Component tests to activate the pickup motor and pickup solenoid/clutch for the source tray. If the motor or solenoid/clutch is not properly functioning, replace the motor or solenoid/ clutch assembly.
Code: 13.B2.FF
Display:
13.B2.FF
Description:
At power on, door close, or auto-flushing: paper stays at PS5. Power on residual paper jam. This jam occurs when the paper exists at PS5 at power on or door close. Due to the current FW timing requirements, the displayed jam code is always 13.FF.FF, only the event log will have 13.WX.FF.Tray
Remedy:
1. Open the right door, clear any jammed paper, and then close the door. 2. Use the manual sensor tests to toggle the TOP sensor (PS5). If the sensor is not properly functioning, replace the registration sensor assembly.
Code: 13.B4.FF
Display:
13.B4.FF
Description:
At power on, door close, or auto-flushing: paper stays at PS7/PS8 (loop sensors). Power on residual paper jam. This jam occurs when the paper exists at PS7/8 at power on or door close. Due to the current FW timing requirements, the displayed jam code is always 13.FF.FF, only the event log will have 13.WX.FF.
Remedy:
1. Open the right door, clear any jammed paper, and then close the door. 2. Use the manual sensor tests to toggle the Loop sensors (PS7/PS8). If the sensors or levers are not properly functioning, replace the fuser assembly.
Code: 13.B9.A1
Display:
13.B9.AZ
Description:
Stopped at fuser jam. This jam occurs when the paper stays at the fuser output sensor PS6 for a designated amount of time after it has reached the fuser output sensor PS6. Z = Fuser mode.
Stopped at fuser jam, Auto Sense (Normal)--special case distinguished from typed Normal.
Remedy:
1. Open the right door, and then clear any jammed paper. 2. Make sure that the paper meets hp specifications. 3. Remove the fuser, and then clear any jammed paper. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Check for obstructions in the paper path. 6. Verify that the second transfer roller is seated properly and not worn or deformed. Replace it if necessary. 7. Check the paper path rollers at the fuser and paper delivery assembly for blockage or damage. Replace the fuser or paper delivery assembly if necessary. 8. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 9. Use the components tests to activate the fuser motor (M4). If the motor is not properly functioning, replace the motor.
Code: 13.B9.A2
Display:
13.B9.AZ
Description:
Stopped at fuser jam. This jam occurs when the paper stays at the fuser output sensor PS6 for a designated amount of time after it has reached the fuser output sensor PS6. Z = Fuser mode.
Stopped at fuser jam, Normal (typed not from Auto Sense).
Remedy:
1. Open the right door, and then clear any jammed paper. 2. Make sure that the paper meets hp specifications. 3. Remove the fuser, and then clear any jammed paper. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Check for obstructions in the paper path. 6. Verify that the second transfer roller is seated properly and not worn or deformed. Replace it if necessary. 7. Check the paper path rollers at the fuser and paper delivery assembly for blockage or damage. Replace the fuser or paper delivery assembly if necessary. 8. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 9. Use the components tests to activate the fuser motor (M4). If the motor is not properly functioning, replace the motor.
Code: 13.B9.A3
Display:
13.B9.AZ
Description:
Stopped at fuser jam. This jam occurs when the paper stays at the fuser output sensor PS6 for a designated amount of time after it has reached the fuser output sensor PS6. Z = Fuser mode.
Stopped at fuser jam, Light media 1 (either typed or from Auto Sense).
Remedy:
1. Open the right door, and then clear any jammed paper. 2. Make sure that the paper meets hp specifications. 3. Remove the fuser, and then clear any jammed paper. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Check for obstructions in the paper path. 6. Verify that the second transfer roller is seated properly and not worn or deformed. Replace it if necessary. 7. Check the paper path rollers at the fuser and paper delivery assembly for blockage or damage. Replace the fuser or paper delivery assembly if necessary. 8. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 9. Use the components tests to activate the fuser motor (M4). If the motor is not properly functioning, replace the motor.
Code: 13.B9.A4
Display:
13.B9.AZ
Description:
Stopped at fuser jam. This jam occurs when the paper stays at the fuser output sensor PS6 for a designated amount of time after it has reached the fuser output sensor PS6. Z = Fuser mode.
Stopped at fuser jam, Heavy media 1 (either typed or from Auto Sense).
Remedy:
1. Open the right door, and then clear any jammed paper. 2. Make sure that the paper meets hp specifications. 3. Remove the fuser, and then clear any jammed paper. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Check for obstructions in the paper path. 6. Verify that the second transfer roller is seated properly and not worn or deformed. Replace it if necessary. 7. Check the paper path rollers at the fuser and paper delivery assembly for blockage or damage. Replace the fuser or paper delivery assembly if necessary. 8. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 9. Use the components tests to activate the fuser motor (M4). If the motor is not properly functioning, replace the motor.
Code: 13.B9.A5
Display:
13.B9.AZ
Description:
Stopped at fuser jam. This jam occurs when the paper stays at the fuser output sensor PS6 for a designated amount of time after it has reached the fuser output sensor PS6. Z = Fuser mode.
Stopped at fuser jam, Heavy media 2 (either typed or from Auto Sense).
Remedy:
1. Open the right door, and then clear any jammed paper. 2. Make sure that the paper meets hp specifications. 3. Remove the fuser, and then clear any jammed paper. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Check for obstructions in the paper path. 6. Verify that the second transfer roller is seated properly and not worn or deformed. Replace it if necessary. 7. Check the paper path rollers at the fuser and paper delivery assembly for blockage or damage. Replace the fuser or paper delivery assembly if necessary. 8. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 9. Use the components tests to activate the fuser motor (M4). If the motor is not properly functioning, replace the motor.
Code: 13.B9.A6
Display:
13.B9.AZ
Description:
Stopped at fuser jam. This jam occurs when the paper stays at the fuser output sensor PS6 for a designated amount of time after it has reached the fuser output sensor PS6. Z = Fuser mode.
Stopped at fuser jam, Heavy media 3 (either typed or from Auto Sense).
Remedy:
1. Open the right door, and then clear any jammed paper. 2. Make sure that the paper meets hp specifications. 3. Remove the fuser, and then clear any jammed paper. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Check for obstructions in the paper path. 6. Verify that the second transfer roller is seated properly and not worn or deformed. Replace it if necessary. 7. Check the paper path rollers at the fuser and paper delivery assembly for blockage or damage. Replace the fuser or paper delivery assembly if necessary. 8. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 9. Use the components tests to activate the fuser motor (M4). If the motor is not properly functioning, replace the motor.
Code: 13.B9.A7
Display:
13.B9.AZ
Description:
Stopped at fuser jam. This jam occurs when the paper stays at the fuser output sensor PS6 for a designated amount of time after it has reached the fuser output sensor PS6. Z = Fuser mode.
Stopped at fuser jam, Glossy media 1 (either typed or from Auto Sense).
Remedy:
1. Open the right door, and then clear any jammed paper. 2. Make sure that the paper meets hp specifications. 3. Remove the fuser, and then clear any jammed paper. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Check for obstructions in the paper path. 6. Verify that the second transfer roller is seated properly and not worn or deformed. Replace it if necessary. 7. Check the paper path rollers at the fuser and paper delivery assembly for blockage or damage. Replace the fuser or paper delivery assembly if necessary. 8. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 9. Use the components tests to activate the fuser motor (M4). If the motor is not properly functioning, replace the motor.
Code: 13.B9.A8
Display:
13.B9.AZ
Description:
Stopped at fuser jam. This jam occurs when the paper stays at the fuser output sensor PS6 for a designated amount of time after it has reached the fuser output sensor PS6. Z = Fuser mode.
Stopped at fuser jam, Glossy media 2 (either typed or from Auto Sense).
Remedy:
1. Open the right door, and then clear any jammed paper. 2. Make sure that the paper meets hp specifications. 3. Remove the fuser, and then clear any jammed paper. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Check for obstructions in the paper path. 6. Verify that the second transfer roller is seated properly and not worn or deformed. Replace it if necessary. 7. Check the paper path rollers at the fuser and paper delivery assembly for blockage or damage. Replace the fuser or paper delivery assembly if necessary. 8. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 9. Use the components tests to activate the fuser motor (M4). If the motor is not properly functioning, replace the motor.
Code: 13.B9.A9
Display:
13.B9.AZ
Description:
Stopped at fuser jam. This jam occurs when the paper stays at the fuser output sensor PS6 for a designated amount of time after it has reached the fuser output sensor PS6. Z = Fuser mode.
Stopped at fuser jam, Glossy media 3 (either typed or from Auto Sense).
Remedy:
1. Open the right door, and then clear any jammed paper. 2. Make sure that the paper meets hp specifications. 3. Remove the fuser, and then clear any jammed paper. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Check for obstructions in the paper path. 6. Verify that the second transfer roller is seated properly and not worn or deformed. Replace it if necessary. 7. Check the paper path rollers at the fuser and paper delivery assembly for blockage or damage. Replace the fuser or paper delivery assembly if necessary. 8. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 9. Use the components tests to activate the fuser motor (M4). If the motor is not properly functioning, replace the motor.
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