hp LaserJet Enterprise M855常見故障代碼描述,英文手冊7
更新時間：2025/2/4 17:29:53,view:80hp打印機HPLaserJetEnterpriseM855蘇州hp打印機售后服務中心客服熱線69616769，蘇州hp售后電話，hp售后網(wǎng)點，
Code: 80.0X.YY
Display:
80.0X.YY Embedded Jetdirect Error
Description:
An Embedded hp JetDirect print server critical error has occurred. • 80.01.80: No heartbeat • 80.01.81: Reclaim timeout • 80.01.82: Invalid data length • 80.01.8B: Invalid max outstanding packet header field • 80.01.8C: Invalid channel mapping response • 80.03.01: No PGP buffers • 80.03.02: Channel table full • 80.03.03: Producer index not reset • 80.03.04: Consumer index not reset • 80.03.05: Queue position size too small • 80.03.06: Transport overflow • 80.03.07: No overflow packets • 80.03.08: Invalid identify response • 80.03.09: Invalid channel map return status • 80.03.10: Invalid reclaim return status • 80.03.12: Datagram invalid buffer • 80.03.13: Max stream channels • 80.03.14: Max datagram channels • 80.03.15: Card reset failed • 80.03.16: Self-test failure • 80.03.17: Unknown PGP packet • 80.03.18: Duplicate I/O channel
Remedy:
1. Turn the product off, and then on. 2. Remove the RJ45 cable. 3. Turn the product off, and then on. 4. Reconnect the RJ45 cable. 5. If the error persists, replace the formatter.
Code: 82.73.46
Display:
82.73.46
Description:
A hard disk or compact flash disk cleaning failed. This error is usually caused by a failure of the disk hardware.
Remedy:
1. Turn the product off, and then on. 2. Use the Clean Disk item in the Preboot menu. 3. Reload the firmware.
Code: 82.73.47
Display:
82.73.47
Description:
A hard disk or compact flash disk cleaning failed. This error is usually caused by a failure of the disk hardware.
Remedy:
1. Turn the product off, and then on. 2. Use the Clean Disk item in the Preboot menu. 3. Reload the firmware.
Code: 98.00.01
Display:
98.00.01 Corrupt data in firmware volume
Description:
Data corrupt has occurred in the firmware volume.
Remedy:
1. Turn the product off, and then on. 2. Use the Clean Disk item in the Preboot menu. 3. Reload the firmware. 98.00.02 Corrupt data in the solutions volume
Code: 98.00.02
Display:
98.00.02 Corrupt data in the solutions volume
Description:
Data corrupt has occurred in the solutions volume.
Remedy:
1. Turn the product off, and then on. 2. Use the Clean Disk item in the Preboot menu. 3. Reload the firmware.
Code: 98.00.03
Display:
98.00.03 Corrupt data in the configuration volume
Description:
Data corrupt has occurred in the configuration volume.
Remedy:
1. Turn the product off, and then on. 2. Download the firmware again, and then attempt the upgrade again. 3. Use the Clean Disk item in the Preboot menu. 4. Reload the firmware.
Code: 98.00.04
Display:
98.00.04 Corrupt data in the job data volume
Description:
Data corrupt has occurred in the job data volume.
Remedy:
1. Turn the product off, and then on. 2. Rerun the file erase function.
Code: 98.01.00
Display:
98.00.01 or 98.01.00 Corrupt data in firmware volume
Description:
Data corrupt has occurred in the firmware volume.
Remedy:
1. Turn the product off, and then on. 2. Use the Clean Disk item in the Preboot menu. 3. Reload the firmware. 98.00.02 Corrupt data in the solutions volume
Code: 99.00.01
Display:
99.00.01 Upgrade not performed file is corrupt
Description:
A remote firmware upgrade (RFU) was not performed. This is a CRC error in the firmware image (bad image).
Remedy:
Download the RFU file, and then attempt the upgrade again.
Code: 99.00.02
Display:
99.00.02 Upgrade not performed timeout during receive
Description:
A remote firmware upgrade (RFU) was not performed. The issue is an I/O timeout when reading the header number and size. It indicates a problem with the network environment, not the product.
Remedy:
The most common cause is an issue with the network environment. Make sure that there is a good network connection to the product, and then attempt the firmware upgrade again, or upgrade using the USB walk-up port.
Code: 99.00.03
Display:
99.00.03 Upgrade not performed error writing to disk
Description:
A remote firmware upgrade (RFU) was not performed. This is a disk error. It might indicate a problem or a hard disk failure. It might be necessary to check the connection to the hard disk or replace the hard disk.
Remedy:
1. Download the RFU file, and then attempt the upgrade again. 2. If the error persists, run the Clean Disk process from the Preboot menu. You will need to download the firmware from the Preboot menu. 3. If the error persists, replace the hard disk.
Code: 99.00.04
Display:
99.00.04 Upgrade not performed timeout during receive
Description:
A remote firmware upgrade (RFU) was not performed. The issue is an I/O timeout when reading the header.
Remedy:
The most common cause is an issue with the network environment. Make sure that there is a good network connection to the product, and then attempt the firmware upgrade again, or upgrade using the USB walk-up port.
Code: 99.00.05
Display:
99.00.05 Upgrade not performed timeout during receive
Description:
A remote firmware upgrade (RFU) was not performed. The issue is an I/O timeout when reading image data.
Remedy:
The most common cause is an issue with the network environment. Make sure that there is a good network connection to the product, and then attempt the firmware upgrade again, or upgrade using the USB walk-up port.
Code: 99.00.06
Display:
99.00.06 Upgrade not performed error reading upgrade
Description:
A remote firmware upgrade (RFU) was not performed. The issue is an unexpected read error when reading the header number and size.
Remedy:
1. Download the RFU file, and then attempt the upgrade again. 2. If the error persists, replace the hard disk.
Code: 99.00.07
Display:
99.00.07 Upgrade not performed error reading upgrade
Description:
A remote firmware upgrade (RFU) was not performed. The issue is an unexpected read error when reading the rest of the header.
Remedy:
1. Download the RFU file, and then attempt the upgrade again. 2. If the error persists, replace the hard disk.
Code: 99.00.08
Display:
99.00.08 Upgrade not performed error reading upgrade
Description:
A remote firmware upgrade (RFU) was not performed. The issue is an unexpected read error when reading image data.
Remedy:
1. Download the RFU file, and then attempt the upgrade again. 2. If the error persists, replace the hard disk.
Code: 99.00.09
Display:
99.00.09 Upgrade canceled by user
Description:
A remote firmware upgrade (RFU) was not performed. The RFU was canceled by the user.
Remedy:
Resend the RFU.
Code: 99.00.10
Display:
99.00.10 Upgrade canceled by user
Description:
A remote firmware upgrade (RFU) was not performed. The RFU was canceled by the user when reading the header number and size.
Remedy:
Resend the RFU.
Code: 99.00.11
Display:
99.00.11 Upgrade canceled by user
Description:
A remote firmware upgrade (RFU) was not performed. The RFU was canceled by the user when reading the rest of the header.
Remedy:
Resend the RFU.
Code: 99.00.12
Display:
99.00.12 Upgrade not performed the file is invalid
Description:
A remote firmware upgrade (RFU) was not performed. The header number is 1, but the header size does not match version 1 size.
Remedy:
Download the RFU file again. Make sure that you download the file for the correct product model, and then resend the RFU.
Code: 99.00.13
Display:
99.00.13 Upgrade not performed the file is invalid
Description:
A remote firmware upgrade (RFU) was not performed. The header number is 2, but the header size does not match version 2 size.
Remedy:
Download the RFU file again. Make sure that you download the file for the correct product model, and then resend the RFU.
Code: 99.00.14
Display:
99.00.14 Upgrade not performed the file is invalid
Description:
A remote firmware upgrade (RFU) was not performed. The file is invalid.
Remedy:
Download the RFU file again. Make sure that you download the file for the correct product model, and then resend the RFU.
Code: 99.00.2X
Display:
99.00.2X
Description:
There is a compatibility issue with the firmware. The specific message varies depending on the cause, but the solution for each message is the same. • 99.00.20 The bundle is not for this product. • 99.00.21 The bundle is not signed with the correct signature, or the signature is invalid. • 99.00.22 The bundle header version is not supported by this firmware. • 99.00.23 The package header version is not supported by this firmware. • 99.00.24 The format of the bundle is invalid. • 99.00.25 The format of the package is invalid. • 99.00.26 A CRC32 check did not pass. • 99.00.27 An I/O error occurred while downloading the bundle.
Remedy:
Download the correct firmware and then resend the firmware upgrade. 99.00.27 only: 1. Turn the product off, and then on. 2. Resend the firmware upgrade. 3. If the error persists, try installing the upgrade by another method (USB or Embedded Web Server).
Code: 99.01.XX
Display:
99.01.XX
Description:
A firmware install error has occurred. The specific message varies depending on the cause, but the solution for each message is the same. • 99.01.00 • 99.01.10 • 99.01.20 • 99.01.21
Remedy:
Reload the firmware.
Code: 99.02.01
Display:
99.02.01
Description:
Firmware installation was successful.
Remedy:
No action necessary.
Code: 99.02.09
Display:
99.02.09
Description:
Firmware upgrade cancelled by user.
Remedy:
No action necessary.
Code: 99.09.60
Display:
99.09.60 Unsupported disk
Description:
This is a Preboot menu error. The hard disk currently installed is not recognized or supported by the product.
Remedy:
Install the correct hard disk for this product.
Code: 99.09.61
Display:
99.09.61 Unsupported disk
Description:
This is a Preboot menu error. The installed disk is installed in a product configured for an encrypted hard disk.
Remedy:
Access the Preboot menu, and then select Lock Disk to lock the disk.
Code: 99.09.62
Display:
99.09.62 Unknown disk
Description:
This error indicates that there is an encryption mismatch between the HDD and the formatter. This typically happens because an HDD was swapped into a device from another device.
Remedy:
Install a new disk or use the Preboot menu unlock the disk. If a disk is to be reused in a different product, execute the Clean Disk procedure from the Preboot, and then reload the firmware and lock the disk.
Code: 99.09.63
Display:
99.09.63 Incorrect disk
Description:
This error indicates that the expected encrypted HDD is not present. This is expected behavior when installing a new HDD in a device where the previous HDD was encrypted.
Remedy:
Follow the procedure to load firmware on a new hard disk, and then lock the disk to this product.
Code: 99.09.64
Display:
99.09.64 Disk malfunction
Description:
A fatal hard disk failure has occurred.
Remedy:
Replace the hard disk.
Code: 99.09.65
Display:
99.09.65 Disk data error
Description:
Disk data corruption has occurred.
Remedy:
Use the Clean Disk procedure from the Preboot menu, and then resend the RFU.
Code: 99.09.66
Display:
99.09.66 No disk installed
Description:
A disk drive is not installed in the product.
Remedy:
1. Install a compatible hard disk drive. 2. If a compatible hard disk is installed, reseat the hard disk to make sure that it is connected correctly. 3. If the error persists, replace the hard disk drive.
Code: 99.09.67
Display:
99.09.67 Disk is not bootable please download firmware
Description:
This is an error indicating that there is no firmware installed on the disk. This is usually the result of installing a new disk or performing a Clean Disk operation from the Preboot menu.
Remedy:
1. Press any button to continue to the main Preboot menu. 2. Press the Help button to see the help text for the error. 3. Select the Administration menu. NOTE: If there is a password assigned to the Administrator, a prompt to enter the product displays. Enter the password to proceed. 4. Select the Download item, and then download the latest firmware. The user can now download a new firmware bundle to the product.
Code: 99.09.67
Display:
99.09.67 Disk is not bootable please download firmware
Description:
This is an error indicating that there is no firmware installed on the disk. This is usually the result of installing a new disk or performing a Clean Disk operation from the Preboot menu.
Remedy:
1. Press any button to continue to the main Preboot menu. 2. Press the Help button to see the help text for the error. 3. Select the Administration menu. NOTE: If there is a password assigned to the Administrator, a prompt to enter the product displays. Enter the password to proceed. 4. Select the Download item, and then download the latest firmware. The user can now download a new firmware bundle to the product.
Code: 99.XX.YY
Display:
99.XX.YY
Description:
A message of this form indicates a firmware installation error.
Remedy:
Reload the firmware.
Display:
80.0X.YY Embedded Jetdirect Error
Description:
An Embedded hp JetDirect print server critical error has occurred. • 80.01.80: No heartbeat • 80.01.81: Reclaim timeout • 80.01.82: Invalid data length • 80.01.8B: Invalid max outstanding packet header field • 80.01.8C: Invalid channel mapping response • 80.03.01: No PGP buffers • 80.03.02: Channel table full • 80.03.03: Producer index not reset • 80.03.04: Consumer index not reset • 80.03.05: Queue position size too small • 80.03.06: Transport overflow • 80.03.07: No overflow packets • 80.03.08: Invalid identify response • 80.03.09: Invalid channel map return status • 80.03.10: Invalid reclaim return status • 80.03.12: Datagram invalid buffer • 80.03.13: Max stream channels • 80.03.14: Max datagram channels • 80.03.15: Card reset failed • 80.03.16: Self-test failure • 80.03.17: Unknown PGP packet • 80.03.18: Duplicate I/O channel
Remedy:
1. Turn the product off, and then on. 2. Remove the RJ45 cable. 3. Turn the product off, and then on. 4. Reconnect the RJ45 cable. 5. If the error persists, replace the formatter.
Code: 82.73.46
Display:
82.73.46
Description:
A hard disk or compact flash disk cleaning failed. This error is usually caused by a failure of the disk hardware.
Remedy:
1. Turn the product off, and then on. 2. Use the Clean Disk item in the Preboot menu. 3. Reload the firmware.
Code: 82.73.47
Display:
82.73.47
Description:
A hard disk or compact flash disk cleaning failed. This error is usually caused by a failure of the disk hardware.
Remedy:
1. Turn the product off, and then on. 2. Use the Clean Disk item in the Preboot menu. 3. Reload the firmware.
Code: 98.00.01
Display:
98.00.01 Corrupt data in firmware volume
Description:
Data corrupt has occurred in the firmware volume.
Remedy:
1. Turn the product off, and then on. 2. Use the Clean Disk item in the Preboot menu. 3. Reload the firmware. 98.00.02 Corrupt data in the solutions volume
Code: 98.00.02
Display:
98.00.02 Corrupt data in the solutions volume
Description:
Data corrupt has occurred in the solutions volume.
Remedy:
1. Turn the product off, and then on. 2. Use the Clean Disk item in the Preboot menu. 3. Reload the firmware.
Code: 98.00.03
Display:
98.00.03 Corrupt data in the configuration volume
Description:
Data corrupt has occurred in the configuration volume.
Remedy:
1. Turn the product off, and then on. 2. Download the firmware again, and then attempt the upgrade again. 3. Use the Clean Disk item in the Preboot menu. 4. Reload the firmware.
Code: 98.00.04
Display:
98.00.04 Corrupt data in the job data volume
Description:
Data corrupt has occurred in the job data volume.
Remedy:
1. Turn the product off, and then on. 2. Rerun the file erase function.
Code: 98.01.00
Display:
98.00.01 or 98.01.00 Corrupt data in firmware volume
Description:
Data corrupt has occurred in the firmware volume.
Remedy:
1. Turn the product off, and then on. 2. Use the Clean Disk item in the Preboot menu. 3. Reload the firmware. 98.00.02 Corrupt data in the solutions volume
Code: 99.00.01
Display:
99.00.01 Upgrade not performed file is corrupt
Description:
A remote firmware upgrade (RFU) was not performed. This is a CRC error in the firmware image (bad image).
Remedy:
Download the RFU file, and then attempt the upgrade again.
Code: 99.00.02
Display:
99.00.02 Upgrade not performed timeout during receive
Description:
A remote firmware upgrade (RFU) was not performed. The issue is an I/O timeout when reading the header number and size. It indicates a problem with the network environment, not the product.
Remedy:
The most common cause is an issue with the network environment. Make sure that there is a good network connection to the product, and then attempt the firmware upgrade again, or upgrade using the USB walk-up port.
Code: 99.00.03
Display:
99.00.03 Upgrade not performed error writing to disk
Description:
A remote firmware upgrade (RFU) was not performed. This is a disk error. It might indicate a problem or a hard disk failure. It might be necessary to check the connection to the hard disk or replace the hard disk.
Remedy:
1. Download the RFU file, and then attempt the upgrade again. 2. If the error persists, run the Clean Disk process from the Preboot menu. You will need to download the firmware from the Preboot menu. 3. If the error persists, replace the hard disk.
Code: 99.00.04
Display:
99.00.04 Upgrade not performed timeout during receive
Description:
A remote firmware upgrade (RFU) was not performed. The issue is an I/O timeout when reading the header.
Remedy:
The most common cause is an issue with the network environment. Make sure that there is a good network connection to the product, and then attempt the firmware upgrade again, or upgrade using the USB walk-up port.
Code: 99.00.05
Display:
99.00.05 Upgrade not performed timeout during receive
Description:
A remote firmware upgrade (RFU) was not performed. The issue is an I/O timeout when reading image data.
Remedy:
The most common cause is an issue with the network environment. Make sure that there is a good network connection to the product, and then attempt the firmware upgrade again, or upgrade using the USB walk-up port.
Code: 99.00.06
Display:
99.00.06 Upgrade not performed error reading upgrade
Description:
A remote firmware upgrade (RFU) was not performed. The issue is an unexpected read error when reading the header number and size.
Remedy:
1. Download the RFU file, and then attempt the upgrade again. 2. If the error persists, replace the hard disk.
Code: 99.00.07
Display:
99.00.07 Upgrade not performed error reading upgrade
Description:
A remote firmware upgrade (RFU) was not performed. The issue is an unexpected read error when reading the rest of the header.
Remedy:
1. Download the RFU file, and then attempt the upgrade again. 2. If the error persists, replace the hard disk.
Code: 99.00.08
Display:
99.00.08 Upgrade not performed error reading upgrade
Description:
A remote firmware upgrade (RFU) was not performed. The issue is an unexpected read error when reading image data.
Remedy:
1. Download the RFU file, and then attempt the upgrade again. 2. If the error persists, replace the hard disk.
Code: 99.00.09
Display:
99.00.09 Upgrade canceled by user
Description:
A remote firmware upgrade (RFU) was not performed. The RFU was canceled by the user.
Remedy:
Resend the RFU.
Code: 99.00.10
Display:
99.00.10 Upgrade canceled by user
Description:
A remote firmware upgrade (RFU) was not performed. The RFU was canceled by the user when reading the header number and size.
Remedy:
Resend the RFU.
Code: 99.00.11
Display:
99.00.11 Upgrade canceled by user
Description:
A remote firmware upgrade (RFU) was not performed. The RFU was canceled by the user when reading the rest of the header.
Remedy:
Resend the RFU.
Code: 99.00.12
Display:
99.00.12 Upgrade not performed the file is invalid
Description:
A remote firmware upgrade (RFU) was not performed. The header number is 1, but the header size does not match version 1 size.
Remedy:
Download the RFU file again. Make sure that you download the file for the correct product model, and then resend the RFU.
Code: 99.00.13
Display:
99.00.13 Upgrade not performed the file is invalid
Description:
A remote firmware upgrade (RFU) was not performed. The header number is 2, but the header size does not match version 2 size.
Remedy:
Download the RFU file again. Make sure that you download the file for the correct product model, and then resend the RFU.
Code: 99.00.14
Display:
99.00.14 Upgrade not performed the file is invalid
Description:
A remote firmware upgrade (RFU) was not performed. The file is invalid.
Remedy:
Download the RFU file again. Make sure that you download the file for the correct product model, and then resend the RFU.
Code: 99.00.2X
Display:
99.00.2X
Description:
There is a compatibility issue with the firmware. The specific message varies depending on the cause, but the solution for each message is the same. • 99.00.20 The bundle is not for this product. • 99.00.21 The bundle is not signed with the correct signature, or the signature is invalid. • 99.00.22 The bundle header version is not supported by this firmware. • 99.00.23 The package header version is not supported by this firmware. • 99.00.24 The format of the bundle is invalid. • 99.00.25 The format of the package is invalid. • 99.00.26 A CRC32 check did not pass. • 99.00.27 An I/O error occurred while downloading the bundle.
Remedy:
Download the correct firmware and then resend the firmware upgrade. 99.00.27 only: 1. Turn the product off, and then on. 2. Resend the firmware upgrade. 3. If the error persists, try installing the upgrade by another method (USB or Embedded Web Server).
Code: 99.01.XX
Display:
99.01.XX
Description:
A firmware install error has occurred. The specific message varies depending on the cause, but the solution for each message is the same. • 99.01.00 • 99.01.10 • 99.01.20 • 99.01.21
Remedy:
Reload the firmware.
Code: 99.02.01
Display:
99.02.01
Description:
Firmware installation was successful.
Remedy:
No action necessary.
Code: 99.02.09
Display:
99.02.09
Description:
Firmware upgrade cancelled by user.
Remedy:
No action necessary.
Code: 99.09.60
Display:
99.09.60 Unsupported disk
Description:
This is a Preboot menu error. The hard disk currently installed is not recognized or supported by the product.
Remedy:
Install the correct hard disk for this product.
Code: 99.09.61
Display:
99.09.61 Unsupported disk
Description:
This is a Preboot menu error. The installed disk is installed in a product configured for an encrypted hard disk.
Remedy:
Access the Preboot menu, and then select Lock Disk to lock the disk.
Code: 99.09.62
Display:
99.09.62 Unknown disk
Description:
This error indicates that there is an encryption mismatch between the HDD and the formatter. This typically happens because an HDD was swapped into a device from another device.
Remedy:
Install a new disk or use the Preboot menu unlock the disk. If a disk is to be reused in a different product, execute the Clean Disk procedure from the Preboot, and then reload the firmware and lock the disk.
Code: 99.09.63
Display:
99.09.63 Incorrect disk
Description:
This error indicates that the expected encrypted HDD is not present. This is expected behavior when installing a new HDD in a device where the previous HDD was encrypted.
Remedy:
Follow the procedure to load firmware on a new hard disk, and then lock the disk to this product.
Code: 99.09.64
Display:
99.09.64 Disk malfunction
Description:
A fatal hard disk failure has occurred.
Remedy:
Replace the hard disk.
Code: 99.09.65
Display:
99.09.65 Disk data error
Description:
Disk data corruption has occurred.
Remedy:
Use the Clean Disk procedure from the Preboot menu, and then resend the RFU.
Code: 99.09.66
Display:
99.09.66 No disk installed
Description:
A disk drive is not installed in the product.
Remedy:
1. Install a compatible hard disk drive. 2. If a compatible hard disk is installed, reseat the hard disk to make sure that it is connected correctly. 3. If the error persists, replace the hard disk drive.
Code: 99.09.67
Display:
99.09.67 Disk is not bootable please download firmware
Description:
This is an error indicating that there is no firmware installed on the disk. This is usually the result of installing a new disk or performing a Clean Disk operation from the Preboot menu.
Remedy:
1. Press any button to continue to the main Preboot menu. 2. Press the Help button to see the help text for the error. 3. Select the Administration menu. NOTE: If there is a password assigned to the Administrator, a prompt to enter the product displays. Enter the password to proceed. 4. Select the Download item, and then download the latest firmware. The user can now download a new firmware bundle to the product.
Code: 99.09.67
Display:
99.09.67 Disk is not bootable please download firmware
Description:
This is an error indicating that there is no firmware installed on the disk. This is usually the result of installing a new disk or performing a Clean Disk operation from the Preboot menu.
Remedy:
1. Press any button to continue to the main Preboot menu. 2. Press the Help button to see the help text for the error. 3. Select the Administration menu. NOTE: If there is a password assigned to the Administrator, a prompt to enter the product displays. Enter the password to proceed. 4. Select the Download item, and then download the latest firmware. The user can now download a new firmware bundle to the product.
Code: 99.XX.YY
Display:
99.XX.YY
Description:
A message of this form indicates a firmware installation error.
Remedy:
Reload the firmware.
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