hp LaserJet M475 Pro常見(jiàn)故障代碼描述,英文手冊(cè)
更新時(shí)間：2024/11/23 6:21:26,view:105hp打印機(jī)HPLaserJetM475Pro蘇州hp打印機(jī)售后服務(wù)中心客服熱線69616769，蘇州hp售后電話，hp售后網(wǎng)點(diǎn)，維修視頻
Code: 10.100X
Description:
Supply Memory Error
A specific toner cartridge has a faulty or missing memory chip. "X" indicates the cartridge: 0=black, 1=cyan, 2=magenta, 3=yellow.
Remedy:
Check the memory chip. If it is broken or damaged, replace the cartridge. Verify that the cartridge is installed in the correct location. Reinstall the toner cartridge. Turn off and then turn on the product. If the error is with a color cartridge, try swapping it with a different color cartridge in the tray. If the same message displays, then there is an engine problem. If a different 10.100X message displays, replace the cartridge. If the problem is not solved, replace the cartridge.
Code: 13.0000
Description:
Paper jam
Remedy:
Code: 20.0000
Description:
Memory out
Remedy:
1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, break the job into smaller jobs that contain fewer pages. If the error persists, update the firmware. NOTE: For memory-card models, adding memory to the DIMM slot might help solve this problem.
Code: 21.0000
Description:
Page misfeed or mispick
Remedy:
Code: 41.2000
Description:
Beam detect malfunction
Remedy:
Code: 41.3000
Description:
Unexpected size
Remedy:
Code: 49
Description:
The product has experienced an internal embedded software error. Under most conditions, the product automatically restarts.
Remedy:
Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize.
Code: 50.1000
Description:
Low fuser temperature error
Remedy:
Code: 50.2000
Description:
Slow fuser error
Remedy:
Code: 50.3000
Description:
High fuser temperature error
Remedy:
Code: 50.4000
Description:
Fuser drive circuit error
Remedy:
Code: 50.7000
Description:
Fuser open error
Remedy:
Code: 50.8000
Description:
Low sub-thermistor fuser error
Remedy:
Code: 50.9000
Description:
High sub-thermistor fuser error
Remedy:
Code: 50.x
Description:
Fuser Error The product has experienced an internal hardware error.
Remedy:
1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. If a surge protector is being used, remove it. Connect the product directly into the wall socket. 3. Turn on the power and wait for the product to initialize.
Code: 51.2000
Description:
Black scanner laser error (inline devices only)
Remedy:
Code: 51.2100
Description:
Cyan scanner laser error (inline devices only)
Remedy:
Code: 51.2200
Description:
Magenta scanner laser error (inline devices only)
Remedy:
Code: 51.2300
Description:
Yellow scanner laser error (inline devices only)
Remedy:
Code: 52
Description:
Scanner Error
The product has experienced an internal hardware error.
Remedy:
Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize. If a surge protector is being used, remove it. Connect the product directly into the wall socket. Use the power switch to turn the product on.
Code: 54.0100
Description:
Environmental sensor error
Remedy:
Verify that the DC controller connectors are firmly connected. If the error persists, replace the temperature/humidity sensor. If the error persists, replace the DC controller.
Code: 54.0600
Description:
Density sensor error
Remedy:
Verify that the cables between the DC controller and the ITB are firmly connected. If the error persists, replace the color misregistration sensor. If the error persists, replace the ITB. If the error persists, replace the DC controller.
Code: 54.1100
Description:
Black density out of range
Remedy:
Verify that the cables between the DC controller and the ITB are firmly connected. If the error persists, replace the color misregistration sensor. If the error persists, replace the ITB. If the error persists, replace the DC controller.
Code: 54.1101
Description:
Cyan density out of range
Remedy:
Verify that the cables between the DC controller and the ITB are firmly connected. If the error persists, replace the color misregistration sensor. If the error persists, replace the ITB. If the error persists, replace the DC controller.
Code: 54.1102
Description:
Magenta density out of range
Remedy:
Verify that the cables between the DC controller and the ITB are firmly connected. If the error persists, replace the color misregistration sensor. If the error persists, replace the ITB. If the error persists, replace the DC controller.
Code: 54.1103
Description:
Yellow density out of range
Remedy:
Verify that the cables between the DC controller and the ITB are firmly connected. If the error persists, replace the color misregistration sensor. If the error persists, replace the ITB. If the error persists, replace the DC controller.
Code: 54.1200
Description:
Black density measurement abnormality
Remedy:
Verify that the cables between the DC controller and the ITB are firmly connected. If the error persists, replace the color misregistration sensor. If the error persists, replace the ITB. If the error persists, replace the DC controller.
Code: 54.1201
Description:
Cyan density measurement abnormality
Remedy:
Verify that the cables between the DC controller and the ITB are firmly connected. If the error persists, replace the color misregistration sensor. If the error persists, replace the ITB. If the error persists, replace the DC controller.
Code: 54.1202
Description:
Magenta density measurement abnormality
Remedy:
Verify that the cables between the DC controller and the ITB are firmly connected. If the error persists, replace the color misregistration sensor. If the error persists, replace the ITB. If the error persists, replace the DC controller.
Code: 54.1203
Description:
Yellow density measurement abnormality
Remedy:
Verify that the cables between the DC controller and the ITB are firmly connected. If the error persists, replace the color misregistration sensor. If the error persists, replace the ITB. If the error persists, replace the DC controller.
Code: 54.1400
Description:
Color plane registration sensor error (inline devices only)
Remedy:
1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, verify that the cables between the color misregistration sensor and the DC controller are firmly connected. If the error persists, replace the color misregistration sensor. If the error persists, replace the ITB. If the error persists, replace the toner cartridge tray. If the error persists, replace the DC controller.
Code: 54.1500
Description:
Yellow toner level sensor error
Remedy:
Code: 54.1501
Description:
Cyan CPR pattern cannot be read
Remedy:
1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, verify that the cables between the color misregistration sensor and the DC controller are firmly connected. If the error persists, replace the color misregistration sensor. If the error persists, replace the ITB. If the error persists, replace the toner cartridge tray. If the error persists, replace the DC controller.
Code: 54.1502
Description:
Magenta CPR pattern cannot be read
Remedy:
1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, verify that the cables between the color misregistration sensor and the DC controller are firmly connected. If the error persists, replace the color misregistration sensor. If the error persists, replace the ITB. If the error persists, replace the toner cartridge tray. If the error persists, replace the DC controller.
Code: 54.1503
Description:
Yellow CPR pattern cannot be read
Remedy:
1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, verify that the cables between the color misregistration sensor and the DC controller are firmly connected. If the error persists, replace the color misregistration sensor. If the error persists, replace the ITB. If the error persists, replace the toner cartridge tray. If the error persists, replace the DC controller.
Code: 54.1599
Description:
Black CPR pattern cannot be read
Remedy:
1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, verify that the cables between the color misregistration sensor and the DC controller are firmly connected. If the error persists, replace the color misregistration sensor. If the error persists, replace the ITB. If the error persists, replace the toner cartridge tray. If the error persists, replace the DC controller.
Code: 54.1600
Description:
Magenta toner level sensor error
Remedy:
Code: 54.1700
Description:
Cyan toner level sensor error
Remedy:
Code: 54.1800
Description:
Black toner level sensor error
Remedy:
Code: 54.1900
Description:
Bad top-of-page (TOP) sensor
Remedy:
Code: 54.2100
Description:
Beam detect (BD) error
Remedy:
If the error persists, replace the DC controller. If the error persists, replace the product.
Code: 54.2500
Description:
Top-of-page sensor error
Remedy:
Verify that the DC controller connectors are firmly connected. If the error persists, replace the DC controller.
Code: 55.0000
Description:
Engine internal communication error
Remedy:
Code: 55.0601
Description:
DC controller NVRAM data error
Remedy:
Code: 55.0602
Description:
DC controller NVRAM access error
Remedy:
Code: 55.1000
Description:
DC controller memory error
Remedy:
Code: 57
Description:
Fan Error
The product has experienced a problem with its internal fan.
Remedy:
Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize.
Code: 57.0100
Description:
Fan motor error
Remedy:
Code: 57.0200
Description:
Fan error
Remedy:
Code: 59.0160
Description:
ITB or main motor rotation error (59.A0)
Remedy:
Code: 59.0192
Description:
Developer motor rotation error (59.C0)
Remedy:
Code: 59.0240
Description:
Transfer alienation failure (59.F0)
Remedy:
Code: 59.3000
Description:
Fuser motor startup error
Remedy:
Code: 59.4000
Description:
Fuser motor error
Remedy:
Code: 59.5000
Description:
Image drum motor startup error - black
Remedy:
Code: 59.5300
Description:
Image drum motor startup error - yellow
Remedy:
Code: 59.6000
Description:
Image drum motor rotation error - black
Remedy:
Code: 59.6300
Description:
Image drum motor rotation error - yellow
Remedy:
Code: 59.7000
Description:
Black developer motor startup error
Remedy:
Code: 59.7300
Description:
Yellow developer motor startup error
Remedy:
Code: 59.8000
Description:
Black developer motor rotation error
Remedy:
Code: 59.8300
Description:
Yellow developer motor rotation error
Remedy:
Code: 59.9000
Description:
ITB motor start error
Remedy:
Code: 79
Description:
The product has experienced an internal firmware error. Under most conditions, the product automatically restarts.
Remedy:
Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize. If a surge protector is being used, remove it. Connect the product directly into the wall socket. Use the power switch to turn the product on.
Description:
Supply Memory Error
A specific toner cartridge has a faulty or missing memory chip. "X" indicates the cartridge: 0=black, 1=cyan, 2=magenta, 3=yellow.
Remedy:
Check the memory chip. If it is broken or damaged, replace the cartridge. Verify that the cartridge is installed in the correct location. Reinstall the toner cartridge. Turn off and then turn on the product. If the error is with a color cartridge, try swapping it with a different color cartridge in the tray. If the same message displays, then there is an engine problem. If a different 10.100X message displays, replace the cartridge. If the problem is not solved, replace the cartridge.
Code: 13.0000
Description:
Paper jam
Remedy:
Code: 20.0000
Description:
Memory out
Remedy:
1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, break the job into smaller jobs that contain fewer pages. If the error persists, update the firmware. NOTE: For memory-card models, adding memory to the DIMM slot might help solve this problem.
Code: 21.0000
Description:
Page misfeed or mispick
Remedy:
Code: 41.2000
Description:
Beam detect malfunction
Remedy:
Code: 41.3000
Description:
Unexpected size
Remedy:
Code: 49
Description:
The product has experienced an internal embedded software error. Under most conditions, the product automatically restarts.
Remedy:
Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize.
Code: 50.1000
Description:
Low fuser temperature error
Remedy:
Code: 50.2000
Description:
Slow fuser error
Remedy:
Code: 50.3000
Description:
High fuser temperature error
Remedy:
Code: 50.4000
Description:
Fuser drive circuit error
Remedy:
Code: 50.7000
Description:
Fuser open error
Remedy:
Code: 50.8000
Description:
Low sub-thermistor fuser error
Remedy:
Code: 50.9000
Description:
High sub-thermistor fuser error
Remedy:
Code: 50.x
Description:
Fuser Error The product has experienced an internal hardware error.
Remedy:
1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. If a surge protector is being used, remove it. Connect the product directly into the wall socket. 3. Turn on the power and wait for the product to initialize.
Code: 51.2000
Description:
Black scanner laser error (inline devices only)
Remedy:
Code: 51.2100
Description:
Cyan scanner laser error (inline devices only)
Remedy:
Code: 51.2200
Description:
Magenta scanner laser error (inline devices only)
Remedy:
Code: 51.2300
Description:
Yellow scanner laser error (inline devices only)
Remedy:
Code: 52
Description:
Scanner Error
The product has experienced an internal hardware error.
Remedy:
Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize. If a surge protector is being used, remove it. Connect the product directly into the wall socket. Use the power switch to turn the product on.
Code: 54.0100
Description:
Environmental sensor error
Remedy:
Verify that the DC controller connectors are firmly connected. If the error persists, replace the temperature/humidity sensor. If the error persists, replace the DC controller.
Code: 54.0600
Description:
Density sensor error
Remedy:
Verify that the cables between the DC controller and the ITB are firmly connected. If the error persists, replace the color misregistration sensor. If the error persists, replace the ITB. If the error persists, replace the DC controller.
Code: 54.1100
Description:
Black density out of range
Remedy:
Verify that the cables between the DC controller and the ITB are firmly connected. If the error persists, replace the color misregistration sensor. If the error persists, replace the ITB. If the error persists, replace the DC controller.
Code: 54.1101
Description:
Cyan density out of range
Remedy:
Verify that the cables between the DC controller and the ITB are firmly connected. If the error persists, replace the color misregistration sensor. If the error persists, replace the ITB. If the error persists, replace the DC controller.
Code: 54.1102
Description:
Magenta density out of range
Remedy:
Verify that the cables between the DC controller and the ITB are firmly connected. If the error persists, replace the color misregistration sensor. If the error persists, replace the ITB. If the error persists, replace the DC controller.
Code: 54.1103
Description:
Yellow density out of range
Remedy:
Verify that the cables between the DC controller and the ITB are firmly connected. If the error persists, replace the color misregistration sensor. If the error persists, replace the ITB. If the error persists, replace the DC controller.
Code: 54.1200
Description:
Black density measurement abnormality
Remedy:
Verify that the cables between the DC controller and the ITB are firmly connected. If the error persists, replace the color misregistration sensor. If the error persists, replace the ITB. If the error persists, replace the DC controller.
Code: 54.1201
Description:
Cyan density measurement abnormality
Remedy:
Verify that the cables between the DC controller and the ITB are firmly connected. If the error persists, replace the color misregistration sensor. If the error persists, replace the ITB. If the error persists, replace the DC controller.
Code: 54.1202
Description:
Magenta density measurement abnormality
Remedy:
Verify that the cables between the DC controller and the ITB are firmly connected. If the error persists, replace the color misregistration sensor. If the error persists, replace the ITB. If the error persists, replace the DC controller.
Code: 54.1203
Description:
Yellow density measurement abnormality
Remedy:
Verify that the cables between the DC controller and the ITB are firmly connected. If the error persists, replace the color misregistration sensor. If the error persists, replace the ITB. If the error persists, replace the DC controller.
Code: 54.1400
Description:
Color plane registration sensor error (inline devices only)
Remedy:
1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, verify that the cables between the color misregistration sensor and the DC controller are firmly connected. If the error persists, replace the color misregistration sensor. If the error persists, replace the ITB. If the error persists, replace the toner cartridge tray. If the error persists, replace the DC controller.
Code: 54.1500
Description:
Yellow toner level sensor error
Remedy:
Code: 54.1501
Description:
Cyan CPR pattern cannot be read
Remedy:
1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, verify that the cables between the color misregistration sensor and the DC controller are firmly connected. If the error persists, replace the color misregistration sensor. If the error persists, replace the ITB. If the error persists, replace the toner cartridge tray. If the error persists, replace the DC controller.
Code: 54.1502
Description:
Magenta CPR pattern cannot be read
Remedy:
1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, verify that the cables between the color misregistration sensor and the DC controller are firmly connected. If the error persists, replace the color misregistration sensor. If the error persists, replace the ITB. If the error persists, replace the toner cartridge tray. If the error persists, replace the DC controller.
Code: 54.1503
Description:
Yellow CPR pattern cannot be read
Remedy:
1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, verify that the cables between the color misregistration sensor and the DC controller are firmly connected. If the error persists, replace the color misregistration sensor. If the error persists, replace the ITB. If the error persists, replace the toner cartridge tray. If the error persists, replace the DC controller.
Code: 54.1599
Description:
Black CPR pattern cannot be read
Remedy:
1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, verify that the cables between the color misregistration sensor and the DC controller are firmly connected. If the error persists, replace the color misregistration sensor. If the error persists, replace the ITB. If the error persists, replace the toner cartridge tray. If the error persists, replace the DC controller.
Code: 54.1600
Description:
Magenta toner level sensor error
Remedy:
Code: 54.1700
Description:
Cyan toner level sensor error
Remedy:
Code: 54.1800
Description:
Black toner level sensor error
Remedy:
Code: 54.1900
Description:
Bad top-of-page (TOP) sensor
Remedy:
Code: 54.2100
Description:
Beam detect (BD) error
Remedy:
If the error persists, replace the DC controller. If the error persists, replace the product.
Code: 54.2500
Description:
Top-of-page sensor error
Remedy:
Verify that the DC controller connectors are firmly connected. If the error persists, replace the DC controller.
Code: 55.0000
Description:
Engine internal communication error
Remedy:
Code: 55.0601
Description:
DC controller NVRAM data error
Remedy:
Code: 55.0602
Description:
DC controller NVRAM access error
Remedy:
Code: 55.1000
Description:
DC controller memory error
Remedy:
Code: 57
Description:
Fan Error
The product has experienced a problem with its internal fan.
Remedy:
Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize.
Code: 57.0100
Description:
Fan motor error
Remedy:
Code: 57.0200
Description:
Fan error
Remedy:
Code: 59.0160
Description:
ITB or main motor rotation error (59.A0)
Remedy:
Code: 59.0192
Description:
Developer motor rotation error (59.C0)
Remedy:
Code: 59.0240
Description:
Transfer alienation failure (59.F0)
Remedy:
Code: 59.3000
Description:
Fuser motor startup error
Remedy:
Code: 59.4000
Description:
Fuser motor error
Remedy:
Code: 59.5000
Description:
Image drum motor startup error - black
Remedy:
Code: 59.5300
Description:
Image drum motor startup error - yellow
Remedy:
Code: 59.6000
Description:
Image drum motor rotation error - black
Remedy:
Code: 59.6300
Description:
Image drum motor rotation error - yellow
Remedy:
Code: 59.7000
Description:
Black developer motor startup error
Remedy:
Code: 59.7300
Description:
Yellow developer motor startup error
Remedy:
Code: 59.8000
Description:
Black developer motor rotation error
Remedy:
Code: 59.8300
Description:
Yellow developer motor rotation error
Remedy:
Code: 59.9000
Description:
ITB motor start error
Remedy:
Code: 79
Description:
The product has experienced an internal firmware error. Under most conditions, the product automatically restarts.
Remedy:
Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize. If a surge protector is being used, remove it. Connect the product directly into the wall socket. Use the power switch to turn the product on.
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