Code: 13.JJ.NT
Display:
13.JJ.NT DEVICE WARNING
Description:
The external device sent a warning.
Remedy:
No action is necessary.
Code: 13.JJ.NT
Display:
13.JJ.NT JAM IN
Description:
A jam has occurred in the specified location.
Remedy:
Remove jammed paper from the specified location. If the message persists after all jams have been cleared, a sensor might be stuck or broken. Contact an HP-authorized service or support provider.
Code: 13.JJ.NT
Display:
13.JJ.NT JAM INSIDE
Description:
A jam has occurred in the specified location.
Remedy:
Remove jammed paper from the specified location. If the message persists after all jams have been cleared, a sensor might be stuck or broken. Contact an HP-authorized service or support provider.
Code: 13.JJ.NT
Display:
13.JJ.NT PAPER JAM OPEN INPUT TRAYS
Description:
A jam has occurred in an input tray.
Remedy:
1. Open the top cover. 2. Remove the print cartridge and any paper. 3. Reinstall the print cartridge and close the top cover. 4. Close all trays.
Code: 21
Display:
21 PAGE TOO COMPLEX
Description:
The data (dense text, rules, raster or vector graphics) sent to the product was too complex.
Remedy:
• Press OK to print the transferred data (some data might be lost). • If this message appears often, simplify the print job or install additional memory.
Code: 22
Display:
22 EIO X BUFFER OVERFLOW
Description:
Too much data was sent to the EIO card in the specified slot [X]. An improper communications protocol might be in use. Note: EIO 0 is reserved for the HP Jetdirect embedded print server
Remedy:
• Press OK to clear the message. (The job will not be printed.) • Check the host configuration. If the message persists, contact an HPauthorized service or support provider.
Code: 22
Display:
22 EMBEDDED I/O BUFFER OVERFLOW
Description:
Too much data was sent to the product's internal HP Jetdirect.
Remedy:
Press OK to continue printing. Some data may be lost.
Code: 22
Display:
22 USB I/O BUFFER OVERFLOW
Description:
Too much data was sent to the USB port.
Remedy:
Press OK to clear the error message. (The job will not be printed.)

Code: 40
Display:
40 EIO X BAD TRANSMISSION
Description:
The connection has been broken between the product and the EIO card in the specified slot [X]. Note: EIO 0 is reserved for the HP Jetdirect embedded print server.
Remedy:
Press OK to clear the error message and continue printing.
Code: 40
Display:
40 EMBEDDED I/O BAD TRANSMISSION
Description:
The connection has been broken between the product and HP Jetdirect print server.
Remedy:
1. Print the configuration and Embedded JetDirect pages to verify that the card status is “Ready,” and that the protocol reads “Ready.” 2. Verify that all the configuration parameters (IP address, configuration method, and domain) are correct. 3. Verify that you are using a working network cable. 4. Verify you can “ping” a network address from the product. 5. Verify that the HP JetDirect print server has the latest firmware. HP JetDirect firmware is part of the product firmware.
Code: 41.X
Display:
41.X ERROR
Description:
A temporary printing error occurred.
Remedy:
1. Press OK to see if the page will print. If necessary, turn the product off and then on. 2. Verify that the loaded paper meets HP specifications. If pages stick together, the paper detect sensors will detect a sheet of paper longer than what is expected in the product. 3. Verify that all paper size settings on the control panel, in the print driver settings, and in the software program match. 4. Verify that the correct size paper is loaded in the input tray.
Code: 49.XXXX
Display:
49.XXXX ERROR
Description:
A critical firmware error has occurred that caused the processor on the formatter to cease operation. This error can be caused by invalid print commands, corrupt data, or invalid operations. In some cases, electrical “noise” in the cable can corrupt data during transmission to the product. Other causes can be poor-quality cables, poor connections, or home-grown programs. On rare occasions, the formatter is at fault.
Remedy:
1. Turn off the product, and then turn it on. 2. Press Stop to clear the print job from the product memory. 3. Turn off the product, and then turn it on. 4. Print a document from a different software program. If the job prints, return to the first program and try to print a different file. If the message appears only with a certain software program or print job, contact the software program vendor for assistance. 5. If the message persists with different software programs and print jobs, disconnect all of the cables to the product that connect it to the network or computer. 6. Turn off the product. 7. Remove all EIO devices from the product. 8. Turn on the product. 9. If the error no longer exists, replace each EIO device one at a time, making sure to turn the product off and on again as you install each device. 10. Replace an EIO device if you determine that it causes the error.
Code: 50.X
Display:
50.X FUSER ERROR
Description:
A fuser error has occurred. The values for X are listed below. • 50.1: Low fuser temperature • 50.2: Fuser warm-up service • 50.3: High fuser temperature • 50.4: Faulty fuser • 50.5: Inconsistent fuser (verify voltage model) • 50.6: Open fuser • 50.7: Pressure release mechanism failure • 50.8: Lower fuser temperature • 50.9: High fuser temperature
Remedy:
1. Power cycle the product to determine if the error is persistent. 2. Verify that the correct fuser model is installed in the product. 3. Verify that the correct voltage fuser is installed in the product. 4. Verify that the fusing assembly is firmly seated in the product chassis. Reseat the fusing the assembly, and listen for a “click” at the end of the assembly when you insert it into the product. 5. Verify that the connection to connector J82 on the DC controller PCA is firmly seated. 6. Inspect the fusing assembly connectors, at the front of the assembly, and the connectors on the high-voltage power supply PCA. Look for bent pins or debris. Clean or straighten the pins if necessary. 7. If the error persists, replace the fusing assembly. 8. If the error still persists, replace the highvoltage power supply.
Code: 51.XY
Display:
51.XY ERROR
Description:
A laser/scanner error has occurred.
Remedy:
1. From the DIAGNOSTICS menu, run the laser/scanner motor component test. Verify that you can hear motor rotate. 2. If you cannot hear the motor rotate, verify that the connections to connector J86 and connector J93 on the DC controller PCA are firmly seated. 3. Verify that the wiring harness at the laser/scanner assembly is securely attached. 4. If the error persists, replace the laser/ scanner assembly.
Code: 53.XY.ZZ
Display:
53.XY.ZZ CHECK RAM DIMM SLOT
Description:
There is a problem with the product memory. The DIMM that caused the error will not be used. Values of X and Y are as follows: • X = DIMM type, 0 = ROM, 1 = RAM • Y = DIMM location, 0 = Internal memory (ROM or RAM), 1 = DIMM slot 1
Remedy:
Press OK to continue if you are prompted. If the message continues, you might need to replace the specified DIMM. Turn the product off, and then replace the DIMM that caused the error.
Code: 54.XX
Display:
54.XX ERROR
Description:
This message is typically related to a sensor issue.
Remedy:
Turn the product off and then on. Follow the instructions displayed on the product control panel.

Code: 55.XX.YY
Display:
55.XX.YY DC CONTROLLER ERROR
Description:
A temporary printing error occurred.
Remedy:
1. Turn the product off and then on. 2. Remove any third-party memory or USB device, and then turn the product off and then on. 3. Remove and then reinstall the formatter. 4. If the error persists, remove the formatter and perform an engine test. If the engine test page fails to print, replace the DC controller. If the engine test page prints, replace the formatter.
Code: 56.XX
Display:
56.XX ERROR
Description:
A temporary printing error occurred as a result of an incorrect input or output request.
Remedy:
• Turn the product off and then on. • If the message persists, contact an HPauthorized service or support provider.
Code: 57.01
Display:
57.01 ERROR
Description:
Fan FN103 has experienced an error.
Remedy:
1. Inspect fan FN103 to determine if its rotational movement is being obstructed. 2. Verify that the fan connection at connector J79 on the DC controller PCA is securely seated. 3. If the error persists, replace the fan.
Code: 57.03
Display:
57.03 ERROR
Description:
Fan FN102 has experienced an error.
Remedy:
1. Inspect fan FN102 to determine if its rotational movement is being obstructed. 2. Verify that the fan connection at connector J75 on the DC controller PCA is securely seated. 3. If the error persists, replace the fan.
Code: 57.04
Display:
57.04 ERROR
Description:
Fan FN101 has experienced an error.
Remedy:
1. Inspect fan FN101 to determine if its rotational movement is being obstructed. 2. Verify that the fan connection at connector J64 on the power supply PCA is securely seated. 3. If the error persists, replace the fan.
Code: 57.05
Display:
57.05 ERROR
Description:
The duplexer fan has experienced an error.
Remedy:
1. Inspect the fan to determine if its rotational movement is being obstructed. 2. If the error persists, replace the duplexer.
Code: 57.07
Display:
57.07 ERROR
Description:
Fan FN301 has experienced an error.
Remedy:
1. Inspect fan FN301 to determine if its rotational movement is being obstructed. 2. Verify that the fan connection at connector J65 on the power supply PCA is securely seated. 3. If the error persists, replace the fan.
Code: 58.XX
Display:
58.XX ERROR
Description:
The environmental sensor (TH3) has experienced an error.
Remedy:
1. Verify that the environmental sensor connection at connector J63 on the high-voltage power supply PCA is securely seated. 2. If the error persists, replace the environmental sensor (TH3).

Code: 59.XY
Display:
59.XY ERROR
Description:
A temporary printing error occurred.
Remedy:
1. Inspect the DC controller PCA and verify that the following connectors are firmly seated: • Drum motor (M102) to connector J87 • Feed motor (M101) to connector J91 • Fusing motor (M299) to connector J89 NOTE: There is a cable between the drum motor and the DC controller. Both ends of the cable need to be firmly seated. 2. If the error persists, from the DIAGNOSTICS menu, run the component tests for each motor to verify that they are operating. If any of the motors is not operating, replace the motor.
Code: 60.XX
Display:
60.XX ERROR
Description:
An error has occurred while the product was attempting to lift the tray designated by XX
Remedy:
1. Open the tray, and then remove the paper. 2. Open the guides and look for any torn pieces of paper or foreign objects inside the tray. 3. Replace the paper, and then close the tray. 4. Turn the product off and then on. 5. Remove most of the paper from the tray except for a few sheets, and insert the tray into the product. Listen for the sound of the lift motor lifting the paper stack. Also, observe if the paper level indicator moves at the front of the tray. 6. Tray 2 only: If the paper stack in the tray is not being lifted, verify that the lift motor connector is firmly seated in connector J73 on the DC controller PCA. 7. If the error persists, replace the lift motor.
Code: 62
Display:
62 NO SYSTEM
Description:
This message indicates that no system was found. The product software system is corrupt.
Remedy:
• Turn the product off and then on. • If the message persists, contact an HPauthorized service or support provider.
Code: 65.XY.ZZ
Display:
65.XY.ZZ OUTPUT DEVICE DISCONNECTED
Description:
An output device was removed while the product was turned on.
Remedy:
To continue printing, you must do one of the following: • Reconnect the output device. • Turn the product off and then on. If the message persists, replace the output device.
Code: 66.XY.ZZ
Display:
66.XY.ZZ INPUT DEVICE FAILURE 66.XY.ZZ OUTPUT DEVICE FAILURE
Description:
The product has detected a problem with an input or output device, depending on the specific error message.
Remedy:
1. Turn the product off and then on. 2. Reconnect the device. 3. If possible, print the configuration page to determine if the product is recognizing the device. 4. Verify that the following DC controller connections are seated firmly in the connectors. • J83: envelope feeder • J88: 500-sheet tray feeder or 1,500-sheet tray feeder • J90: stacker, stapler-stacker, or mailbox • J84: duplexer 5. If the message persists, replace the input or output device.
Code: 66.XY.ZZ
Display:
66.XY.ZZ SERVICE ERROR
Description:
The external paper-handling controller has detected a problem.
Remedy:
Check the cables, and then turn the product off and then on.
Code: 68.X
Display:
68.X PERMANENT STORAGE FULL
Description:
The permanent storage is full. Some settings might have been reset to the factory defaults
Remedy:
• If the error does not clear, turn the product off and then on. • Print a configuration page and check the product settings to determine which values have changed.
Code: 68.X
Display:
68.X PERMANENT STORAGE WRITE FAIL
Description:
The storage device is failing to write. Printing can continue, but there might be some unexpected behaviors because an error occurred in permanent storage.
Remedy:
Press OK to continue. If the error does not clear, turn the product off then on. If the message persists, contact an HP-authorized service or support provider.

Code: 68.X
Display:
68.X STORAGE ERROR SETTINGS CHANGED
Description:
An error occurred in the product permanent storage and one or more product settings has been reset to its factory default.
Remedy:
Press OK to resume printing. Print a configuration page and check the product settings to determine which values have changed. If the error does not clear, turn the product off and then on. If the message persists, contact an HP-authorized service or support provider.
Code: 69.X
Display:
69.X ERROR
Description:
A printing error occurred.
Remedy:
• Turn the product off and then on. • If the message persists, contact an HPauthorized service or support provider.
Code: 79.XXXX
Display:
79.XXXX ERROR
Description:
The product detected a critical hardware error.
Remedy:
• Press the stop button to clear the print job from the product memory. Turn the product off and then on. • Try printing a job from a different program. If the job prints, go back to the first program and try printing a different file. If the message appears only with a certain program or print job, contact the software vendor for assistance. If the message persists with different programs and print jobs, try these steps. • Turn the product off. • Disconnect all cables to the product that connect it to the network or computer. • Remove all the memory DIMMs or thirdparty DIMMs from the product. Then reinstall the memory DIMM. • Remove the EIO device from the product. • Turn the product on. If the error no longer exists, follow these steps. • Install the DIMM and EIO device one at a time, making sure to turn the product off and then on as you install each device. • Replace the DIMM or EIO device if you determine that it causes the error. • Reconnect all cables that connect the product to the network or computer.
Code: 8X.YYYY
Display:
8X.YYYY EIO ERROR
Description:
The EIO accessory card in slot [X] has encountered a critical error
Remedy:
• Turn the product off and then on. • Turn the product off, reseat the EIO accessory in slot [X], and then turn the product on. • Turn the product off, remove the EIO accessory from slot [X], install it in a different EIO slot, and then turn the product on. • Replace the EIO accessory in slot [X].
Code: 8X.YYYY
Display:
8X.YYYY EMBEDDED JETDIRECT ERROR
Description:
The embedded HP Jetdirect print server has encountered a critical error.
Remedy:
• Turn the product off and then on. • If the message persists, contact an HPauthorized service or support provider.