hp Color LaserJet CM6040常見(jiàn)故障代碼描述,英文手冊(cè)4
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Code: 59.50
Display:
59.50 Error
Description:
The black-image-drum motor experienced a startup error.
Remedy:
1. Perform the image-drum motors component test in the Troubleshooting menu. 2. Reconnect the connectors of the blackimage- drum motor (J1715) and the DC controller PCA (J139). 3. Replace the black-image-drum motor.
Code: 59.51
Display:
59.51 Error
Description:
The cyan-image-drum motor experienced a startup error.
Remedy:
1. Perform the image-drum motors component test in the Troubleshooting menu. 2. Reconnect the connectors of the cyanimage- drum motor (J1714) and the DC controller PCA (J139). 3. Replace the cyan-image-drum motor.
Code: 59.52
Display:
59.52 Error
Description:
The magenta-image-drum motor experienced a startup error.
Remedy:
1. Perform the image-drum motors component test in the Troubleshooting menu. 2. Reconnect the connectors of the magenta-image-drum motor (J1713) and the DC controller PCA (J138). 3. Replace the magenta-image-drum motor.
Code: 59.53
Display:
59.53 Error
Description:
The yellow-image-drum motor experienced a startup error.
Remedy:
1. Perform the image-drum motors component test in the Troubleshooting menu. 2. Reconnect the connectors of the yellowimage- drum motor (J1712) and the DC controller PCA (J138). 3. Replace the yellow-image-drum motor.
Code: 59.60
Display:
59.60 Error Black Image Drum Motor rotation error
Description:
The black-image-drum motor experienced a rotational error.
Remedy:
1. Perform the image-drum motors component test in the Troubleshooting menu. 2. Reconnect the connectors of the blackimage- drum motor (J1715) and the DC controller PCA (J139). 3. Replace the black-image-drum motor.
Code: 59.61
Display:
59.61 Error
Description:
The cyan-image-drum motor experienced a rotational error.
Remedy:
1. Perform the image-drum motors component test in the Troubleshooting menu. 2. Reconnect the connectors of the cyanimage- drum motor (J1714) and the DC controller PCA (J139). 3. Replace the cyan-image-drum motor.
Code: 59.62
Display:
59.62 Error
Description:
The magenta-image-drum motor experienced a rotational error.
Remedy:
1. Perform the image-drum motors component test in the Troubleshooting menu. 2. Reconnect the connectors of the magenta-image-drum motor (J1713) and the DC controller PCA (J138). 3. Replace the magenta-image-drum motor.
Code: 59.63
Display:
59.63 Error
Description:
The yellow-image-drum motor experienced a rotational error.
Remedy:
1. Perform the image-drum motors component test in the Troubleshooting menu. 2. Reconnect the connectors of the yellowimage- drum motor (J1712) and the DC controller PCA (J138). 3. Replace the yellow-image-drum motor.
Code: 59.90
Display:
59.90 Error
Description:
The ITB motor rotated abnormally.
Remedy:
Check the ITB motor and ITB unit.
Code: 59.A0
Display:
59.A0 Error
Description:
The ITB motor rotated abnormally.
Remedy:
Check the ITB motor and ITB unit.
Code: 59.C0
Display:
59.C0 Error
Description:
The developer-disengagement motor experienced a rotational error.
Remedy:
1. Perform the alienation motor component tests in the Troubleshooting menu. 2. Reconnect the connectors of the yellow/ magenta-developing disengagement motor (J1719), cyan/black-developing disengagement motor (J1718), print cartridge PCA (J404, J405, J406, J408), and the DC controller PCA (J141, J142). 3. Check the print-cartridge drive unit if the adjustment pin sticks in. 4. Check the main drive unit if the lever locks. 5. Replace the primary-transfer-roller disengagement motor.
Code: 59.F0
Display:
59.F0 Error
Description:
The primary-transfer-roller disengagement motor experienced an error.
Remedy:
1. Check the ITB alienation sensor (m) by performing either the manual sensor test or the paper-path sensors test in the Troubleshooting menu. 2. Reconnect the connectors of the ITB home-position sensor (J2010), the cartridge driver PCA (J406, J407), and the DC controller PCA (J142). 3. Perform the ITB contact/alienation component test in the Troubleshooting menu. 4. Reconnect the connectors of the primary-transfer-roller disengagement motor (J1709) and the DC controller PCA (J110). 5. Replace the primary-transfer-roller disengagement motor.
Code: 59.XY
Display:
59.XY ERROR
Description:
A temporary printing error occurred.
Remedy:
Turn the product off and then on.
Code: 60.02
Display:
60.02 Tray 2 lifting error
Description:
The Tray 2 lifter motor experienced an error.
Remedy:
1. Check the Tray-2 paper-surface sensor in the Manual Sensor Test 2 menu in the Troubleshooting menu. 2. Reconnect the connectors of the cassette lifter motor (J1920) and the DC controller PCA (J112). 3. Replace the lifter drive unit.
Code: 60.03
Display:
60.03 Tray 3 lifting error
Description:
The Tray 3 lifter motor experienced an error
Remedy:
1. Check the Tray-3 paper-surface sensor in the Manual Sensor Test 2 menu in the Troubleshooting menu. 2. Reconnect the connectors of the cassette lifter motor (J1920) and the DC controller PCA (J112). 3. Replace the lifter drive unit.
Code: 60.04
Display:
60.04 Tray 4 lifting error
Description:
The Tray-4 lifter motor experienced an error.
Remedy:
1. Check the Tray-4 paper-surface sensor in the Manual Sensor Test 2 menu in the Troubleshooting menu. 2. Reconnect the connectors of the cassette lifter motor (J1920) and the DC controller PCA (J112). 3. Replace the lifter drive unit.
Code: 60.05
Display:
60.05 Tray 5 lifting error
Description:
The Tray 5 lifter motor experienced an error.
Remedy:
1. Check the Tray-5 paper-surface sensor in the Manual Sensor Test 2 submenu in the Troubleshooting menu. 2. Reconnect the connectors of the cassette lifter motor (J1920) and the DC controller PCA (J112). 3. Replace the lifter drive unit.
Code: 60.XX
Display:
60. Tray lifting error
Description:
The tray number specified by is in the process of lifting the paper to the top of the tray for proper feeding, and an obstruction prevents the tray from lifting properly.
Remedy:
1. Open the tray indicated. 2. Remove loaded paper, move guides out of the way, and remove any foreign objects. 3. Reload paper in the tray and make sure the guides are next to the paper. Do not load above the fill tabs. 4. Close the tray. Turn the product off and then on.
Code: 65.12.99
Display:
65.12.99 Output accessory disconnected
Description:
An external paper-handling product connection has been interrupted.
Remedy:
Check that all external paper-handling products are seated and connected properly. Reconnect any loose external product cables. If the error reappears, turn the product off and then on.
Code: 66.00.15
Display:
66.00.15. External Device Failure
Description:
This error occurs if the external device upgrade is not accomplished in a specified time frame. This forces the PHC to crash, and the user will have to turn the product off and then on and attempt the upgrade again.
Remedy:
1. Turn the product off. 2. Make sure that the accessory is clear of packing material and other obstructions. 3. Check the accessory connection to ensure it is properly seated. If the accessory uses cables, disconnect and reconnect them. 4. Turn the power on.
Code: 66.12.01
Display:
66.12.01
Description:
Finisher to engine communication error The communication between the print engine and the finisher has been interrupted or lost.
Remedy:
Control-panel diagnostics: none 1. Verify that the latest firmware updates are installed for the engine and finisher. 2. Make sure that the finisher is properly grounded. • Ensure that the finisher is latched and locked to the engine by tightening the thumbscrew inside the front door. • Ensure that the grounding-frame assembly (the bar with the wheel located between the engine and the finisher) is in the down position with the wheel touching the floor and that the grounding plate is not damaged. NOTE: The grounding-frame assembly is in the up position when the finisher is shipped. It must be lowered when the finisher is installed. 3. Make sure that the communication cable from the engine to the finisher is correctly installed. 4. Verify that connectors J701 and J726 on the stacker controller PCA are fully seated and not damaged. 5. Remove and inspect the electrical connections for damage and then reinstall the IPTU. Make sure that the connector is fully seated and that the IPTU is securely fastened. 6. If the error persists, replace the IPTU. 7. Only if the error persists and none of the previous steps correct the problem, replace the stacker controller PCA.
Code: 66.12.02
Display:
66.12.02
Description:
Finisher board communication error Occurs when the finisher's stacker-controller board has had a internal communication problem between the two processors on the board.
Remedy:
Control-panel diagnostics: none 1. Make sure that the finisher is properly grounded. • Ensure that the finisher is latched and locked to the engine by tightening the thumbscrew inside the front door. • Ensure that the grounding-frame assembly (the bar with the wheel located between the engine and the finisher) is in the down position with the wheel touching the floor and that the grounding plate is not damaged. NOTE: The grounding-frame assembly is in the up position when the finisher is shipped. It must be lowered when the finisher is installed. 2. Verify that the latest firmware updates are installed for the engine and finisher. 3. If the error persists, replace the stacker controller PCA.
Code: 66.12.03
Display:
66.12.03
Description:
Finisher control board RAM error The checksum for the finisher stacker controller PCA has an error when the power is turned on.
Remedy:
Control-panel diagnostics: none 1. Make sure that the finisher is properly grounded. • Ensure that the finisher is latched and locked to the engine by tightening the thumbscrew inside the front door. • Ensure that the grounding-frame assembly (the bar with the wheel located between the engine and the finisher) is in the down position with the wheel touching the floor and that the grounding plate is not damaged. NOTE: The grounding-frame assembly is in the up position when the finisher is shipped. It must be lowered when the finisher is installed. 2. Turn the engine power off and then on to try clearing this error. 3. If the error persists, replace the stacker controller PCA.
Code: 66.12.11
Display:
66.12.11
Description:
Finisher error: swing motor (M36) and the swing-guide home-position sensor (PI35) Occurs when the swing guide does not leave its home position (swing-guide home-position sensor: PI35) after the swing motor (M36) is activated for 3 seconds. Also occurs when the swing guide does not return to its home position (swing-guide home-position sensor: PI35) after the swing motor (M36) is activated for 3 seconds.
Remedy:
Control-panel diagnostics: M36 (Swing Motor) and PI35 (Swing Guide Home Position Sensor) 1. Test the swing motor M36 by using the finisher component test from the controlpanel display. NOTE: When activated during the component test, the motor should rotate for about five seconds. While the motor is rotating, make sure that the swing guide is moving up or down at the exit area for stapling and stacking. • If the swing guide freely moves up and down, proceed to the next step (testing the swing-guide sensor PI35). • If the swing guide does not freely move up and down, remove the finisher rear cover and use your hand to turn the gear located to the right of motor M36 clockwise. • If the swing guide moves upward, the gears are properly working. Replace motor M36. If after replacing the motor the motor still does not turn on, replace the stacker controller PCA. • If the swing guide does not move, inspect the gears and replace damaged components as necessary. • If the sensor state does not change, perform the following steps: • Verify that the connector J707 on the stacker controller PCA is fully seated and not damaged. • Manually activate the sensor PI35 at the sensor body. If the control panel does not indicate a change of state, replace the sensor. • If raising the swing guide does not activate the sensor but it can be manually activated at the sensor body, replace the swing-guide assembly. • If the PI35 sensor state does change, check the drive gears for damage or obstructions. Replace components as necessary.
Code: 66.12.12
Display:
66.12.12
Description:
Finisher error - shutter movement malfunction Normal operation: When the shutter clutch (CL31) and stack-ejection lower-roller clutch (CL32) are on, the shutter moves up (closed) when the stack-ejection motor (M32) turns forward and moves down (open, delivery enabled) when the motor turns backwards. Error occurs when the shutter home-position sensor (PI45) indicates no change when the stack-ejection motor (M32) is activated for 3 seconds, indicating that the shutter is not moving.
Remedy:
Control-panel diagnostics: none 1. Inspect the shutter for damage. If the shutter cannot freely move, replace the shutter assembly. 2. Remove the lower guide (grate-shaped) and check sensor PI45 for damage. Make sure that the sensor is securely fastened to the chassis. 3. Check for proper alignment of the shutter mounted on the back of the grate-shaped lower guide and the lift mechanism on the finisher chassis. 4. Verify that connector J721 on the stacker controller PCA is fully seated and not damaged. 5. Check CL31 during operation, and verify that it is correctly functioning by activating prior to the error. Replace CL31 if necessary. 6. Only if the error persists and none of the previous steps correct the problem, replace the stacker controller PCA.
Code: 66.12.13
Display:
66.12.13
Description:
Finisher error - stack trailing-edge motor (M39) In order to improve stacking performance when ejecting copies, a trailing-edge assist guide is used in addition to the stack-ejection roller to support the rear end of the stack during stack ejection. Error occurs when the stacker trailing-edge guide does not leave its home position (PI39) after the stack trailing-edge motor (M39) has been turned on for 3 seconds.
Remedy:
Control-panel diagnostics: M39 process motor (stack trailing-edge assist motor) Test the swing motor M39 by using the finisher component test from the controlpanel display. • If the trailing-edge assist guide does not move, perform the following steps: • Verify that connector J722 on the stacker controller PCA is fully seated and not damaged• Also check the wiring at motor M39 and sensor PI39. • Replace the operation-tray assembly (processing tray). • Only if the error persists and none of the previous steps correct the problem, replace the stacker controller PCA. • If the trailing-edge assist guide does move, perform the following steps: • Carefully clean the sensor body by gently blowing clean air across the sensor to remove dust and debris. • Verify that the sensor flag is not damaged, moves freely, and is correctly aligned with the sensor body. • Verify that connector J722 on the stacker controller PCA is fully seated and not damaged. Also check the wiring at sensor PI39. • Replace the operation-tray assembly (processing tray). • Only if the error persists and none of the previous steps correct the problem, replace the stacker controller PCA.
Code: 66.12.14
Display:
66.12.14
Description:
Finisher stapling and offsetting front-aligningplate motor failure In order to neatly align the paper stack for either stapling or offsetting to take place, the front and rear aligning plates move to align each sheet when it enters the processing tray. The error occurs when the aligning plate either does not leave or when it does not return to the aligning-plate front-homeposition sensor (PI36) when the frontaligning- plate motor (M33) has been driven for 4 seconds.
Remedy:
Control-panel diagnostics: none 1. Verify that Offsetting is turned On in the Device Behavior menu. 2. Verify that connector J722 on the stacker controller PCA is fully seated and not damaged. Also check the wiring at sensor PI39 and motor M33. 3. Replace the operation-tray assembly (processing tray). 4. Only if the error persists and none of the previous steps correct the problem, replace the stacker controller PCA.
Code: 66.12.15
Display:
66.12.15
Description:
Finisher stapling or offsetting rear-aligningplate motor failure (M34) In order to neatly align the paper stack for either stapling or offsetting to take place, the front and rear aligning plates move to align each sheet when it enters the processing tray. The error occurs when the aligning plate either does not leave or when it does not return to the aligning-plate rear- home- position sensor (PI37) when the rearaligning- plate motor (M34) has been driven for 4 seconds.
Remedy:
Control-panel diagnostics: none 1. Verify that Offsetting is turned On in the Device Behavior menu. 2. Verify that connector J722 on the stacker controller PCA is fully seated and not damaged. Also check the wiring at sensor PI37 and motor M34. 3. Replace the operation-tray assembly (processing tray). 4. Only if the error persists and none of the previous steps correct the problem, replace the stacker controller PCA.
Code: 66.12.16
Display:
66.12.16
Description:
Finisher error - speed-change motor (M40) The speed-change motor M40 and sensor PI49 associated with this error have been removed from the output device prior to introduction to the field. This error message should never be seen in the field.
Remedy:
If error message appears, contact hp Support and report the error. hp Support: Report error to Technical Marketing.
Code: 66.12.21
Display:
66.12.21
Description:
Finisher upper-stapler motor failure (M41) Error occurs either when the stapler does not leave stapler home position (PI50) after staple motor (M41) is driven for 0.4 seconds or when it does not return to stapler home position after the staple motor has detected a motor-lock condition and the motor is driven backwards for 0.4 seconds, attempting to reach home position. NOTE: PI50 and M41 are located on the stapler assembly and can only be replaced by replacing entire stapler assembly. M41 (Staple Motor) drives the insertion and crimping of the staple only (not location of the staple on paper). PI50 senses the home position of the stapler as it is inserting and crimping a staple only (not location of the staple on the paper). The stapler-safety switch (MS34) that assures that stapler motor (M41) is disabled when it senses a finger may be in the stapler.
Remedy:
Control-panel diagnostics: none 1. Check the stapler unit for jammed staples. 2. Check the stapler unit for loose staples and paper dust. 3. Make sure that the stapler unit is fully seated. 4. Verify that connector J717 on the stacker controller PCA is fully seated and not damaged. Check the wiring at the stapler unit and the stapler PCA. 5. Replace the stapler.
Code: 66.12.22
Display:
66.12.22
Description:
Finisher upper stapler-shift motor failure (M35) Error occurs when the stapler does not leave the stapler-shift home-position sensor (PI40) after the stapler-shift motor (M35) has driven for 5 seconds. Also occurs when the stapler fails to return to the stapler-shift home-position sensor (PI40) after the stapler-shift motor (M35) has been driven for 20 seconds.
Remedy:
Control-panel diagnostics: M35-Staple Motor (Stapler-Shift Motor) and PI140-Stapler Home Sensor (Stapler Home Position Sensor) 1. Test the upper stapler-shift motor M35 by using the finisher component test from the control-panel display. • If the stapler unit moves properly, proceed to the next step in this section. • If the stapler unit does not move properly or moves erratically, perform the following steps: • Check the flat-flexible cable (FFC) for damage (dents, folds, and/or tears). Replace the FFC if necessary. • Check the FFC connectors and cable mounting areas. • If the error persists, replace the stapler assembly 2. Test the stapler-shift home-position sensor PI40 by using the finisher component test from the control-panel display. • If the sensor does not change state when the stapler unit is moved from the home position, perform the following steps: • Make sure that the sensor is securely fastened to the chassis. • Carefully clean the sensor body by gently blowing clean air across the sensor to remove dust and debris. • Verify that connector J1040 on the stacker controller PCA is fully seated and not damaged. Check the wiring at the sensor. • If the error persists, replace the stapler assembly. NOTE: The stapler assembly includes the stapler-shift home position sensor PI40, stapler unit, shift-position-plate assembly, and the flat-flexible cable (FFC).
Code: 66.12.23
Display:
66.12.23
Description:
Finisher upper stapler failure Occurs when stapler-alignment-interference sensor (PI46) is activated, signaling that the stapler unit is not in its proper position for stapling to occur. This is to prevent damage to stapler from occurring when stapler is positioned over one of the three stoppers when the signal to staple has been sent.
Remedy:
Control-panel diagnostics: none 1. If the stapler unit does not move properly or moves erratically, check the flat-flexible cable (FFC) for damage (dents, folds, and/or tears). Replace the FFC if necessary. 2. If the stacker controller PCA was recently replaced, use the steps in this manual to adjust the staple alignment and staple position. 3. If the stapler is not positioned over a stopper when this error occurs, perform the following steps. • Make sure that the stapler unit is correctly mounted and securely fastened to the base. • Make sure that the sensor is not obstructed or damaged. Verify that the sensor flag is not damaged, moves freely, and is correctly aligned with the sensor body. • If the error persists, replace the stapler subassembly. NOTE: The stapler subassembly includes the stapler unit and base.
Code: 66.12.31
Display:
66.12.31
Description:
Finisher error - 1st-tray lift/lower motor (M37) Occurs when the output-bin 1 does not activate the home-position sensor (PI41) when the output-bin-1-shift motor (M37) is driven for 20 seconds. Also occurs when output-bin 1 does not move when output-bin-1-shift motor (M37) is driven for 4 seconds. Also occurs when the output-bin-1 switch (MSW33) is activated while output-bin 1 is operating. NOTE: Output-bin-1 home position is detected using the top sheet of paper on the bin when paper is present and the edge of the bin itself when there is no paper on the bin.
Remedy:
Control-panel diagnostics: M37 tray 1 (output-bin 1 motor) NOTE: M37 moves both output bin 1 and the upper output bin that is attached to output bin 1 on the stapler stacker finisher, but only output bin 1 on the booklet maker finisher. 1. Manually release output bin 1, and position it at the mid point of its travel area. Test the output-bin-1-shift motor M37 by using the finisher component test from the control-panel display. • If output bin 1 moves during the test, perform the following steps. • If the paper-surface sensor flag was recently removed or replaced, make sure that it is installed correctly. NOTE: The four tabs under the clips must be inserted into the slots behind the roller shaft of the lower stackejection roller. • Verify that the paper-surface sensor flag is not damaged, moves freely, and is correctly aligned with the PI41 sensor body. Also verify that when the top edge of the output bin engages the sensor arm that the sensor flag moves into sensor PI41. • Make sure that the sensor is securely fastened to the chassis. • Carefully clean the sensor body by gently blowing clean air across the sensor to remove dust and debris. • Verify that intermediate connector J1040 and J721 on the stacker controller PCA are fully seated and not damaged. Check the wiring at the sensor. • If the error persist, replace sensor PI41. • If the error persist, replace the output-bin-1 assembly. NOTE: The output-bin-1 assembly includes the output-bin-1-shift motor (M37), output-bin-1 switch (MSW33), output-bin-1 area sensors, and the output-bin-1 driver PCA. 2. If output bin 1 does not move during the test, perform the following steps. • Check the output-bin tracks for damage. • Replace the output-bin-1 assembly. NOTE: The output-bin-1 assembly includes the outputbin- 1-shift motor (M37), outputbin- 1 switch (MSW33), outputbin- 1 area sensors, and the outputbin- 1 driver PCA. • Only if the error persists and none of the previous steps correct the problem, replace the stacker controller PCA.
Code: 66.12.32
Display:
66.12.32
Description:
Finisher error: second-tray lift/lower motor (M38) Occurs when the output-bin 2 does not activate the home-position sensor (PI48) when the output-bin-1 shift motor (M38) is driven for 20 seconds. Also occurs when output-bin 2 does not move when output-bin-1–shift motor (M38) is driven for 4 seconds. Also occurs when bin-2 upper limit is detected by PS983, PS982, PS981 on the Tray-2-shift PCA when no paper has been sensed by the output-bin-2 paper sensor (PI43). NOTE: output-bin-2 home position is detected using the top sheet of paper on the bin when paper is present and the edge of the bin itself when there is no paper on the bin.
Remedy:
Control-panel diagnostics: M38 (output-bin-2 motor) and PI48 output-bin-2 paper-surface sensor 1. Manually release output-bin 2, and position it at the mid point of its travel area. Test the output-bin-2-shift motor M38 by using the finisher component test from the control-panel display. • If output bin 2 moves during the test, perform the following steps. • Verify that the paper-surface sensor flag is not damaged, moves freely, and is correctly aligned with the PI48 sensor body. Also verify that when the top edge of the output bin engages the sensor arm that the sensor flag moves into sensor PI41. • Make sure that the sensor is securely fastened to the chassis. • Carefully clean by gently blowing clean air across the sensor to remove dust and debris. • Verify that intermediate connector J1040 and J721 on the stacker controller PCA are fully seated and not damaged. Check the wiring at the sensor. • If the error persist, replace sensor PI48. • If the error persist, replace the output-bin-2 assembly. NOTE: The output-bin-2 assembly includes the output-bin-2-shift motor (M38), output-bin-2 area sensors, and the output-bin-2 driver PCA. 2. If output bin 2 does not move during the test, perform the following steps. • Check the output-bin tracks for damage. • Replace the output-bin-2 assembly. NOTE: The output-bin-2 assembly includes the outputbin- 2-shift motor (M38), outputbin- 2 area sensors, and the outputbin- 2 driver PCA. • Only if the error persists and none of the previous steps correct the problem, replace the stacker controller PCA.
Code: 66.12.34
Display:
66.12.34 Output accessory failure
Description:
An output accessory is not functioning properly.
Remedy:
1. Turn the product off. 2. Verify that all output accessories are securely connected. 3. If the product uses cables, disconnect and reconnect them.
手機(jī)用戶42.57..*.* 發(fā)表于 2023-7-7 13.05.0
技術(shù) 蔣諾 發(fā)表于 2023-7-11 卡紙的代碼
Display:
59.50 Error
Description:
The black-image-drum motor experienced a startup error.
Remedy:
1. Perform the image-drum motors component test in the Troubleshooting menu. 2. Reconnect the connectors of the blackimage- drum motor (J1715) and the DC controller PCA (J139). 3. Replace the black-image-drum motor.
Code: 59.51
Display:
59.51 Error
Description:
The cyan-image-drum motor experienced a startup error.
Remedy:
1. Perform the image-drum motors component test in the Troubleshooting menu. 2. Reconnect the connectors of the cyanimage- drum motor (J1714) and the DC controller PCA (J139). 3. Replace the cyan-image-drum motor.
Code: 59.52
Display:
59.52 Error
Description:
The magenta-image-drum motor experienced a startup error.
Remedy:
1. Perform the image-drum motors component test in the Troubleshooting menu. 2. Reconnect the connectors of the magenta-image-drum motor (J1713) and the DC controller PCA (J138). 3. Replace the magenta-image-drum motor.
Code: 59.53
Display:
59.53 Error
Description:
The yellow-image-drum motor experienced a startup error.
Remedy:
1. Perform the image-drum motors component test in the Troubleshooting menu. 2. Reconnect the connectors of the yellowimage- drum motor (J1712) and the DC controller PCA (J138). 3. Replace the yellow-image-drum motor.
Code: 59.60
Display:
59.60 Error Black Image Drum Motor rotation error
Description:
The black-image-drum motor experienced a rotational error.
Remedy:
1. Perform the image-drum motors component test in the Troubleshooting menu. 2. Reconnect the connectors of the blackimage- drum motor (J1715) and the DC controller PCA (J139). 3. Replace the black-image-drum motor.
Code: 59.61
Display:
59.61 Error
Description:
The cyan-image-drum motor experienced a rotational error.
Remedy:
1. Perform the image-drum motors component test in the Troubleshooting menu. 2. Reconnect the connectors of the cyanimage- drum motor (J1714) and the DC controller PCA (J139). 3. Replace the cyan-image-drum motor.
Code: 59.62
Display:
59.62 Error
Description:
The magenta-image-drum motor experienced a rotational error.
Remedy:
1. Perform the image-drum motors component test in the Troubleshooting menu. 2. Reconnect the connectors of the magenta-image-drum motor (J1713) and the DC controller PCA (J138). 3. Replace the magenta-image-drum motor.
Code: 59.63
Display:
59.63 Error
Description:
The yellow-image-drum motor experienced a rotational error.
Remedy:
1. Perform the image-drum motors component test in the Troubleshooting menu. 2. Reconnect the connectors of the yellowimage- drum motor (J1712) and the DC controller PCA (J138). 3. Replace the yellow-image-drum motor.
Code: 59.90
Display:
59.90 Error
Description:
The ITB motor rotated abnormally.
Remedy:
Check the ITB motor and ITB unit.
Code: 59.A0
Display:
59.A0 Error
Description:
The ITB motor rotated abnormally.
Remedy:
Check the ITB motor and ITB unit.
Code: 59.C0
Display:
59.C0 Error
Description:
The developer-disengagement motor experienced a rotational error.
Remedy:
1. Perform the alienation motor component tests in the Troubleshooting menu. 2. Reconnect the connectors of the yellow/ magenta-developing disengagement motor (J1719), cyan/black-developing disengagement motor (J1718), print cartridge PCA (J404, J405, J406, J408), and the DC controller PCA (J141, J142). 3. Check the print-cartridge drive unit if the adjustment pin sticks in. 4. Check the main drive unit if the lever locks. 5. Replace the primary-transfer-roller disengagement motor.
Code: 59.F0
Display:
59.F0 Error
Description:
The primary-transfer-roller disengagement motor experienced an error.
Remedy:
1. Check the ITB alienation sensor (m) by performing either the manual sensor test or the paper-path sensors test in the Troubleshooting menu. 2. Reconnect the connectors of the ITB home-position sensor (J2010), the cartridge driver PCA (J406, J407), and the DC controller PCA (J142). 3. Perform the ITB contact/alienation component test in the Troubleshooting menu. 4. Reconnect the connectors of the primary-transfer-roller disengagement motor (J1709) and the DC controller PCA (J110). 5. Replace the primary-transfer-roller disengagement motor.
Code: 59.XY
Display:
59.XY ERROR
Description:
A temporary printing error occurred.
Remedy:
Turn the product off and then on.
Code: 60.02
Display:
60.02 Tray 2 lifting error
Description:
The Tray 2 lifter motor experienced an error.
Remedy:
1. Check the Tray-2 paper-surface sensor in the Manual Sensor Test 2 menu in the Troubleshooting menu. 2. Reconnect the connectors of the cassette lifter motor (J1920) and the DC controller PCA (J112). 3. Replace the lifter drive unit.
Code: 60.03
Display:
60.03 Tray 3 lifting error
Description:
The Tray 3 lifter motor experienced an error
Remedy:
1. Check the Tray-3 paper-surface sensor in the Manual Sensor Test 2 menu in the Troubleshooting menu. 2. Reconnect the connectors of the cassette lifter motor (J1920) and the DC controller PCA (J112). 3. Replace the lifter drive unit.
Code: 60.04
Display:
60.04 Tray 4 lifting error
Description:
The Tray-4 lifter motor experienced an error.
Remedy:
1. Check the Tray-4 paper-surface sensor in the Manual Sensor Test 2 menu in the Troubleshooting menu. 2. Reconnect the connectors of the cassette lifter motor (J1920) and the DC controller PCA (J112). 3. Replace the lifter drive unit.
Code: 60.05
Display:
60.05 Tray 5 lifting error
Description:
The Tray 5 lifter motor experienced an error.
Remedy:
1. Check the Tray-5 paper-surface sensor in the Manual Sensor Test 2 submenu in the Troubleshooting menu. 2. Reconnect the connectors of the cassette lifter motor (J1920) and the DC controller PCA (J112). 3. Replace the lifter drive unit.
Code: 60.XX
Display:
60.
Description:
The tray number specified by
Remedy:
1. Open the tray indicated. 2. Remove loaded paper, move guides out of the way, and remove any foreign objects. 3. Reload paper in the tray and make sure the guides are next to the paper. Do not load above the fill tabs. 4. Close the tray. Turn the product off and then on.
Code: 65.12.99
Display:
65.12.99 Output accessory disconnected
Description:
An external paper-handling product connection has been interrupted.
Remedy:
Check that all external paper-handling products are seated and connected properly. Reconnect any loose external product cables. If the error reappears, turn the product off and then on.
Code: 66.00.15
Display:
66.00.15. External Device Failure
Description:
This error occurs if the external device upgrade is not accomplished in a specified time frame. This forces the PHC to crash, and the user will have to turn the product off and then on and attempt the upgrade again.
Remedy:
1. Turn the product off. 2. Make sure that the accessory is clear of packing material and other obstructions. 3. Check the accessory connection to ensure it is properly seated. If the accessory uses cables, disconnect and reconnect them. 4. Turn the power on.
Code: 66.12.01
Display:
66.12.01
Description:
Finisher to engine communication error The communication between the print engine and the finisher has been interrupted or lost.
Remedy:
Control-panel diagnostics: none 1. Verify that the latest firmware updates are installed for the engine and finisher. 2. Make sure that the finisher is properly grounded. • Ensure that the finisher is latched and locked to the engine by tightening the thumbscrew inside the front door. • Ensure that the grounding-frame assembly (the bar with the wheel located between the engine and the finisher) is in the down position with the wheel touching the floor and that the grounding plate is not damaged. NOTE: The grounding-frame assembly is in the up position when the finisher is shipped. It must be lowered when the finisher is installed. 3. Make sure that the communication cable from the engine to the finisher is correctly installed. 4. Verify that connectors J701 and J726 on the stacker controller PCA are fully seated and not damaged. 5. Remove and inspect the electrical connections for damage and then reinstall the IPTU. Make sure that the connector is fully seated and that the IPTU is securely fastened. 6. If the error persists, replace the IPTU. 7. Only if the error persists and none of the previous steps correct the problem, replace the stacker controller PCA.
Code: 66.12.02
Display:
66.12.02
Description:
Finisher board communication error Occurs when the finisher's stacker-controller board has had a internal communication problem between the two processors on the board.
Remedy:
Control-panel diagnostics: none 1. Make sure that the finisher is properly grounded. • Ensure that the finisher is latched and locked to the engine by tightening the thumbscrew inside the front door. • Ensure that the grounding-frame assembly (the bar with the wheel located between the engine and the finisher) is in the down position with the wheel touching the floor and that the grounding plate is not damaged. NOTE: The grounding-frame assembly is in the up position when the finisher is shipped. It must be lowered when the finisher is installed. 2. Verify that the latest firmware updates are installed for the engine and finisher. 3. If the error persists, replace the stacker controller PCA.
Code: 66.12.03
Display:
66.12.03
Description:
Finisher control board RAM error The checksum for the finisher stacker controller PCA has an error when the power is turned on.
Remedy:
Control-panel diagnostics: none 1. Make sure that the finisher is properly grounded. • Ensure that the finisher is latched and locked to the engine by tightening the thumbscrew inside the front door. • Ensure that the grounding-frame assembly (the bar with the wheel located between the engine and the finisher) is in the down position with the wheel touching the floor and that the grounding plate is not damaged. NOTE: The grounding-frame assembly is in the up position when the finisher is shipped. It must be lowered when the finisher is installed. 2. Turn the engine power off and then on to try clearing this error. 3. If the error persists, replace the stacker controller PCA.
Code: 66.12.11
Display:
66.12.11
Description:
Finisher error: swing motor (M36) and the swing-guide home-position sensor (PI35) Occurs when the swing guide does not leave its home position (swing-guide home-position sensor: PI35) after the swing motor (M36) is activated for 3 seconds. Also occurs when the swing guide does not return to its home position (swing-guide home-position sensor: PI35) after the swing motor (M36) is activated for 3 seconds.
Remedy:
Control-panel diagnostics: M36 (Swing Motor) and PI35 (Swing Guide Home Position Sensor) 1. Test the swing motor M36 by using the finisher component test from the controlpanel display. NOTE: When activated during the component test, the motor should rotate for about five seconds. While the motor is rotating, make sure that the swing guide is moving up or down at the exit area for stapling and stacking. • If the swing guide freely moves up and down, proceed to the next step (testing the swing-guide sensor PI35). • If the swing guide does not freely move up and down, remove the finisher rear cover and use your hand to turn the gear located to the right of motor M36 clockwise. • If the swing guide moves upward, the gears are properly working. Replace motor M36. If after replacing the motor the motor still does not turn on, replace the stacker controller PCA. • If the swing guide does not move, inspect the gears and replace damaged components as necessary. • If the sensor state does not change, perform the following steps: • Verify that the connector J707 on the stacker controller PCA is fully seated and not damaged. • Manually activate the sensor PI35 at the sensor body. If the control panel does not indicate a change of state, replace the sensor. • If raising the swing guide does not activate the sensor but it can be manually activated at the sensor body, replace the swing-guide assembly. • If the PI35 sensor state does change, check the drive gears for damage or obstructions. Replace components as necessary.
Code: 66.12.12
Display:
66.12.12
Description:
Finisher error - shutter movement malfunction Normal operation: When the shutter clutch (CL31) and stack-ejection lower-roller clutch (CL32) are on, the shutter moves up (closed) when the stack-ejection motor (M32) turns forward and moves down (open, delivery enabled) when the motor turns backwards. Error occurs when the shutter home-position sensor (PI45) indicates no change when the stack-ejection motor (M32) is activated for 3 seconds, indicating that the shutter is not moving.
Remedy:
Control-panel diagnostics: none 1. Inspect the shutter for damage. If the shutter cannot freely move, replace the shutter assembly. 2. Remove the lower guide (grate-shaped) and check sensor PI45 for damage. Make sure that the sensor is securely fastened to the chassis. 3. Check for proper alignment of the shutter mounted on the back of the grate-shaped lower guide and the lift mechanism on the finisher chassis. 4. Verify that connector J721 on the stacker controller PCA is fully seated and not damaged. 5. Check CL31 during operation, and verify that it is correctly functioning by activating prior to the error. Replace CL31 if necessary. 6. Only if the error persists and none of the previous steps correct the problem, replace the stacker controller PCA.
Code: 66.12.13
Display:
66.12.13
Description:
Finisher error - stack trailing-edge motor (M39) In order to improve stacking performance when ejecting copies, a trailing-edge assist guide is used in addition to the stack-ejection roller to support the rear end of the stack during stack ejection. Error occurs when the stacker trailing-edge guide does not leave its home position (PI39) after the stack trailing-edge motor (M39) has been turned on for 3 seconds.
Remedy:
Control-panel diagnostics: M39 process motor (stack trailing-edge assist motor) Test the swing motor M39 by using the finisher component test from the controlpanel display. • If the trailing-edge assist guide does not move, perform the following steps: • Verify that connector J722 on the stacker controller PCA is fully seated and not damaged• Also check the wiring at motor M39 and sensor PI39. • Replace the operation-tray assembly (processing tray). • Only if the error persists and none of the previous steps correct the problem, replace the stacker controller PCA. • If the trailing-edge assist guide does move, perform the following steps: • Carefully clean the sensor body by gently blowing clean air across the sensor to remove dust and debris. • Verify that the sensor flag is not damaged, moves freely, and is correctly aligned with the sensor body. • Verify that connector J722 on the stacker controller PCA is fully seated and not damaged. Also check the wiring at sensor PI39. • Replace the operation-tray assembly (processing tray). • Only if the error persists and none of the previous steps correct the problem, replace the stacker controller PCA.
Code: 66.12.14
Display:
66.12.14
Description:
Finisher stapling and offsetting front-aligningplate motor failure In order to neatly align the paper stack for either stapling or offsetting to take place, the front and rear aligning plates move to align each sheet when it enters the processing tray. The error occurs when the aligning plate either does not leave or when it does not return to the aligning-plate front-homeposition sensor (PI36) when the frontaligning- plate motor (M33) has been driven for 4 seconds.
Remedy:
Control-panel diagnostics: none 1. Verify that Offsetting is turned On in the Device Behavior menu. 2. Verify that connector J722 on the stacker controller PCA is fully seated and not damaged. Also check the wiring at sensor PI39 and motor M33. 3. Replace the operation-tray assembly (processing tray). 4. Only if the error persists and none of the previous steps correct the problem, replace the stacker controller PCA.
Code: 66.12.15
Display:
66.12.15
Description:
Finisher stapling or offsetting rear-aligningplate motor failure (M34) In order to neatly align the paper stack for either stapling or offsetting to take place, the front and rear aligning plates move to align each sheet when it enters the processing tray. The error occurs when the aligning plate either does not leave or when it does not return to the aligning-plate rear- home- position sensor (PI37) when the rearaligning- plate motor (M34) has been driven for 4 seconds.
Remedy:
Control-panel diagnostics: none 1. Verify that Offsetting is turned On in the Device Behavior menu. 2. Verify that connector J722 on the stacker controller PCA is fully seated and not damaged. Also check the wiring at sensor PI37 and motor M34. 3. Replace the operation-tray assembly (processing tray). 4. Only if the error persists and none of the previous steps correct the problem, replace the stacker controller PCA.
Code: 66.12.16
Display:
66.12.16
Description:
Finisher error - speed-change motor (M40) The speed-change motor M40 and sensor PI49 associated with this error have been removed from the output device prior to introduction to the field. This error message should never be seen in the field.
Remedy:
If error message appears, contact hp Support and report the error. hp Support: Report error to Technical Marketing.
Code: 66.12.21
Display:
66.12.21
Description:
Finisher upper-stapler motor failure (M41) Error occurs either when the stapler does not leave stapler home position (PI50) after staple motor (M41) is driven for 0.4 seconds or when it does not return to stapler home position after the staple motor has detected a motor-lock condition and the motor is driven backwards for 0.4 seconds, attempting to reach home position. NOTE: PI50 and M41 are located on the stapler assembly and can only be replaced by replacing entire stapler assembly. M41 (Staple Motor) drives the insertion and crimping of the staple only (not location of the staple on paper). PI50 senses the home position of the stapler as it is inserting and crimping a staple only (not location of the staple on the paper). The stapler-safety switch (MS34) that assures that stapler motor (M41) is disabled when it senses a finger may be in the stapler.
Remedy:
Control-panel diagnostics: none 1. Check the stapler unit for jammed staples. 2. Check the stapler unit for loose staples and paper dust. 3. Make sure that the stapler unit is fully seated. 4. Verify that connector J717 on the stacker controller PCA is fully seated and not damaged. Check the wiring at the stapler unit and the stapler PCA. 5. Replace the stapler.
Code: 66.12.22
Display:
66.12.22
Description:
Finisher upper stapler-shift motor failure (M35) Error occurs when the stapler does not leave the stapler-shift home-position sensor (PI40) after the stapler-shift motor (M35) has driven for 5 seconds. Also occurs when the stapler fails to return to the stapler-shift home-position sensor (PI40) after the stapler-shift motor (M35) has been driven for 20 seconds.
Remedy:
Control-panel diagnostics: M35-Staple Motor (Stapler-Shift Motor) and PI140-Stapler Home Sensor (Stapler Home Position Sensor) 1. Test the upper stapler-shift motor M35 by using the finisher component test from the control-panel display. • If the stapler unit moves properly, proceed to the next step in this section. • If the stapler unit does not move properly or moves erratically, perform the following steps: • Check the flat-flexible cable (FFC) for damage (dents, folds, and/or tears). Replace the FFC if necessary. • Check the FFC connectors and cable mounting areas. • If the error persists, replace the stapler assembly 2. Test the stapler-shift home-position sensor PI40 by using the finisher component test from the control-panel display. • If the sensor does not change state when the stapler unit is moved from the home position, perform the following steps: • Make sure that the sensor is securely fastened to the chassis. • Carefully clean the sensor body by gently blowing clean air across the sensor to remove dust and debris. • Verify that connector J1040 on the stacker controller PCA is fully seated and not damaged. Check the wiring at the sensor. • If the error persists, replace the stapler assembly. NOTE: The stapler assembly includes the stapler-shift home position sensor PI40, stapler unit, shift-position-plate assembly, and the flat-flexible cable (FFC).
Code: 66.12.23
Display:
66.12.23
Description:
Finisher upper stapler failure Occurs when stapler-alignment-interference sensor (PI46) is activated, signaling that the stapler unit is not in its proper position for stapling to occur. This is to prevent damage to stapler from occurring when stapler is positioned over one of the three stoppers when the signal to staple has been sent.
Remedy:
Control-panel diagnostics: none 1. If the stapler unit does not move properly or moves erratically, check the flat-flexible cable (FFC) for damage (dents, folds, and/or tears). Replace the FFC if necessary. 2. If the stacker controller PCA was recently replaced, use the steps in this manual to adjust the staple alignment and staple position. 3. If the stapler is not positioned over a stopper when this error occurs, perform the following steps. • Make sure that the stapler unit is correctly mounted and securely fastened to the base. • Make sure that the sensor is not obstructed or damaged. Verify that the sensor flag is not damaged, moves freely, and is correctly aligned with the sensor body. • If the error persists, replace the stapler subassembly. NOTE: The stapler subassembly includes the stapler unit and base.
Code: 66.12.31
Display:
66.12.31
Description:
Finisher error - 1st-tray lift/lower motor (M37) Occurs when the output-bin 1 does not activate the home-position sensor (PI41) when the output-bin-1-shift motor (M37) is driven for 20 seconds. Also occurs when output-bin 1 does not move when output-bin-1-shift motor (M37) is driven for 4 seconds. Also occurs when the output-bin-1 switch (MSW33) is activated while output-bin 1 is operating. NOTE: Output-bin-1 home position is detected using the top sheet of paper on the bin when paper is present and the edge of the bin itself when there is no paper on the bin.
Remedy:
Control-panel diagnostics: M37 tray 1 (output-bin 1 motor) NOTE: M37 moves both output bin 1 and the upper output bin that is attached to output bin 1 on the stapler stacker finisher, but only output bin 1 on the booklet maker finisher. 1. Manually release output bin 1, and position it at the mid point of its travel area. Test the output-bin-1-shift motor M37 by using the finisher component test from the control-panel display. • If output bin 1 moves during the test, perform the following steps. • If the paper-surface sensor flag was recently removed or replaced, make sure that it is installed correctly. NOTE: The four tabs under the clips must be inserted into the slots behind the roller shaft of the lower stackejection roller. • Verify that the paper-surface sensor flag is not damaged, moves freely, and is correctly aligned with the PI41 sensor body. Also verify that when the top edge of the output bin engages the sensor arm that the sensor flag moves into sensor PI41. • Make sure that the sensor is securely fastened to the chassis. • Carefully clean the sensor body by gently blowing clean air across the sensor to remove dust and debris. • Verify that intermediate connector J1040 and J721 on the stacker controller PCA are fully seated and not damaged. Check the wiring at the sensor. • If the error persist, replace sensor PI41. • If the error persist, replace the output-bin-1 assembly. NOTE: The output-bin-1 assembly includes the output-bin-1-shift motor (M37), output-bin-1 switch (MSW33), output-bin-1 area sensors, and the output-bin-1 driver PCA. 2. If output bin 1 does not move during the test, perform the following steps. • Check the output-bin tracks for damage. • Replace the output-bin-1 assembly. NOTE: The output-bin-1 assembly includes the outputbin- 1-shift motor (M37), outputbin- 1 switch (MSW33), outputbin- 1 area sensors, and the outputbin- 1 driver PCA. • Only if the error persists and none of the previous steps correct the problem, replace the stacker controller PCA.
Code: 66.12.32
Display:
66.12.32
Description:
Finisher error: second-tray lift/lower motor (M38) Occurs when the output-bin 2 does not activate the home-position sensor (PI48) when the output-bin-1 shift motor (M38) is driven for 20 seconds. Also occurs when output-bin 2 does not move when output-bin-1–shift motor (M38) is driven for 4 seconds. Also occurs when bin-2 upper limit is detected by PS983, PS982, PS981 on the Tray-2-shift PCA when no paper has been sensed by the output-bin-2 paper sensor (PI43). NOTE: output-bin-2 home position is detected using the top sheet of paper on the bin when paper is present and the edge of the bin itself when there is no paper on the bin.
Remedy:
Control-panel diagnostics: M38 (output-bin-2 motor) and PI48 output-bin-2 paper-surface sensor 1. Manually release output-bin 2, and position it at the mid point of its travel area. Test the output-bin-2-shift motor M38 by using the finisher component test from the control-panel display. • If output bin 2 moves during the test, perform the following steps. • Verify that the paper-surface sensor flag is not damaged, moves freely, and is correctly aligned with the PI48 sensor body. Also verify that when the top edge of the output bin engages the sensor arm that the sensor flag moves into sensor PI41. • Make sure that the sensor is securely fastened to the chassis. • Carefully clean by gently blowing clean air across the sensor to remove dust and debris. • Verify that intermediate connector J1040 and J721 on the stacker controller PCA are fully seated and not damaged. Check the wiring at the sensor. • If the error persist, replace sensor PI48. • If the error persist, replace the output-bin-2 assembly. NOTE: The output-bin-2 assembly includes the output-bin-2-shift motor (M38), output-bin-2 area sensors, and the output-bin-2 driver PCA. 2. If output bin 2 does not move during the test, perform the following steps. • Check the output-bin tracks for damage. • Replace the output-bin-2 assembly. NOTE: The output-bin-2 assembly includes the outputbin- 2-shift motor (M38), outputbin- 2 area sensors, and the outputbin- 2 driver PCA. • Only if the error persists and none of the previous steps correct the problem, replace the stacker controller PCA.
Code: 66.12.34
Display:
66.12.34 Output accessory failure
Description:
An output accessory is not functioning properly.
Remedy:
1. Turn the product off. 2. Verify that all output accessories are securely connected. 3. If the product uses cables, disconnect and reconnect them.
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